Harvest Review

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  • Updated on:
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Date Established
2006
Location
New York, NY

Pros

  • Good customer support
  • Well-designed UI
  • Easy to use
  • Numerous integrations

Cons

  • Limited features
  • Unsuited for product-based businesses
  • Limited reports
  • Unscalable

Overview

Though it started out with a simple focus on time tracking in 2006, Harvest has grown considerably over the last decade and now encompasses invoicing and project management. Even after expanding into the invoicing world, the software is still focused on time and team management and has over 50,000 users. For service-based companies, these features are a welcome change, seeing as there are hardly any products designed specifically for product-based businesses on the market.

In addition to strong time tracking, Harvest boasts a beautiful interface and good customer service. However, the software has limited invoicing features and is unsuited for product-based businesses. In addition, Harvest’s pricing plan can get expensive if you have multiple users, and the software’s expense tracking is far behind what other invoicing programs offer.

If you are a service-based business looking for strong time tracking, Harvest might be a good option for your business. However, if you’re a product-based business, I recommend taking a look at other options that give you more bang for your buck.

Continue reading this review to learn more.

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Pricing

Harvest offers a free plan as well as two paid plans. Payments are made monthly and can be canceled at any time. There is a 10% discount for annual payments. Harvest also offers a free 30-day trial of their paid software. No credit card information is required.

Free

  • $0/mo
  • Unlimited invoices
  • Unlimited clients
  • Basic expense tracking
  • Two projects
  • Reports
  • 80+ integrations
  • One user

Solo

  • $12/mo 
  • Unlimited invoices
  • Unlimited estimates
  • Unlimited clients
  • Basic expense tracking
  • Project management
  • Time tracking
  • Reports
  • 80+ integrations
  • One user

Team

  • $12/mo per user
  • Unlimited invoices
  • Unlimited estimates
  • Unlimited clients
  • Basic expense tracking
  • Project management
  • Time tracking
  • Reports
  • 80+ integrations

A 15% discount is available for nonprofit and education companies, a 10% discount is offered for using Harvest and Harvest Forecast together, and special pricing is available for teams of 50+. There is also a referral program where you can earn rewards for introducing new users to Harvest.

Web-Hosted Or Locally-Installed

Web-hosted. No downloads or installation required.

Hardware & Software Requirements

As cloud-based software, Harvest works with any computer so long as you have an internet connection. Supported browsers include:

  • Google Chrome
  • Apple Safari (9+)
  • Mozilla Firefox
  • Internet Explorer (11+)

All browsers must also have Javascript enabled to run properly. There are desktop applications available for your browser. Harvest also has a mobile apple for Apple products (iOS 9+) and Android products (4.2+). Mobile apps can be used offline.

Specific Size Of Business

Harvest is ideal for small businesses in need of powerful time tracking and basic invoicing. The software is ideal for service-based businesses and business in need of a simple time tracking solution. Product-based businesses can still use the software but will have to employ more roundabout methods. The free plan is incredibly limited and the software is not ideal for businesses looking for expense tracking, strong invoicing features, or full accounting. In addition, the price for extra users can add up very quickly.

Harvest does allow you to set user roles and permissions for your team.

Ease Of Use

Harvest is an easy to use, beautifully designed software. The UI is well-organized and with good customer support resources, anyone can learn and use Harvest in a very little amount of time.

Features

Harvest’s unique set of features includes the following:

  • Invoicing: You can create an invoice “based on tracked time and expenses,” which will pull information from an existing project, or you can choose a free-form invoice, which allows you to create a flat service fee or product-based invoices. The only issue with free-form invoices is that your products don’t save. You can add a company logo, enable snail mail, set default email messages, and create invoice reminders. Recurring invoices and purchase orders are also supported. Customers receive invoices as pdf email attachments.

Harvest Review

  • Estimates (Paid Plan Only): When you send an estimate, customers receive a link to their own client portal where they can view, decline, or accept invoices. You can easily convert estimates into invoices.

Harvest Review

  • Contacts: Harvest offers very basic contact management. You can create clients (i.e. the companies you do business with) and add contacts to each client. Client and contact information is limited.
  • Project Management: Harvest has good project management offerings for service-based businesses. You can create project budgets and easily attach time and expenses to projects. There is no way to send invoices directly from the project feature.

Harvest Review

  • Time Tracking: Harvest makes it easy for employees to clock time for the week. Hours can be entered manually, or you can utilize Harvest’s nifty tracking button.

Harvest Review

  • Expense Tracking: There is a basic expense tracking feature where employees can add expenses pertaining to their projects. There are no live bank feeds and no way to record expenses that aren’t directly related to a project.
  • Reports: Harvest offers only four reports that revolve predominately around time tracking and project management.
  • Multi-Currency: Harvest supports 180+ different currencies. You can select a currency while invoicing, or assign a default currency preference to each client.
  • Importing/Exporting: You can import timesheets, expenses, clients, and employees via .csv. You can also import data from FreshBooks. You can export time data via .csv; employee data via .csv and .xsl; and reports via .csv, .xsl, and google drive.
  • API: There is API available for developers.

Customer Service & Support

Harvest used to have some of the best customer support around. While they still have great customer support by industry standards, the response times have gotten longer since our last review. That being said, Harvest still provides good support options, including:

  • Phone: You can schedule a phone support call.
  • Email: Contact support at support@harvestapp.com.
  • Support Form: You can also fill out a support contact form.
  • Help Center: Harvest has a nice Help Center with a good number of articles. There is also an FAQ section.
  • Webinars: You can register for a Harvest webinar held every Wednesday, or you can watch a shortened, prerecorded Getting Started Webinar.
  • Extra Resources: Harvest provides a few extra resources, including a free invoice template, free timesheet template, and several helpful business guides.
  • Blog: Harvest also has a company blog. Most posts regard company updates and a few customer stories.
  • YouTube: The company has a YouTube channel, but it is not very developed yet.
  • Social Media: Harvest is on Twitter, Facebook, LinkedIn, and Google+. The company is not very active of any of these sites, and I didn’t see any customers trying to reach customer support here. These platforms are good sources to see recent updates. Twitter is probably the most active of the four.

Negative Reviews & Complaints

Harvest reviews are generally positive. However, there are few common, recurring complaints:

  • Not Enough Reports: Many users wish Harvest offered more reports.
  • Limited Mobile Apps: Users dislike that the mobile apps don’t have the same features as the desktop version. They especially want to be able to send invoices from the mobile app (a feature which is currently unavailable).
  • Glitches: Several customers reported glitches with the software’s timer and a few mobile app crashes (particularly with the iPhone).
  • Too Expensive: Several users complained that the software is not scalable in terms of features or price. Another user said the paid plan is worth the price, but the free plan isn’t worth it compared to other free options.

Positive Reviews & Testimonials

Harvest is generally well-liked by users and receives positive customer reviews. The software receives 4.35/5 stars on GetApp, 4.3/5 stars on G2Crowd, 4.1/5 stars for its Android app, and 4.5/5 stars for their iPhone app. There are also several customer reviews on the Harvest site. Here are a few of the most common things people like about Harvest:

  • Time Tracking: Users love the time tracking solution. One customer said it well when he wrote, “The truth is, while everyone wants to track time, nobody wants to spend time tracking,” and Harvest makes it the process simple.
  • Project Management: Customers needing project management features find Harvest easy to use and incredibly helpful in managing their various jobs.
  • Good Integrations: Users appreciate how many integrations Harvest offer, and many particularly like the Asana integration.
  • Great Mobile App: Across the board, the mobile apps receive high praise. Users like that they are easy to use and are constantly being improved.
  • Easy To Use: Several users praised Harvest for being easy to use and easy to teach their team.

Here are what a few users are saying:

This software is user-friendly and keeps everything in order for our company. We put our hours, expenses, and projects all in one convenient place. It is a must-have for businesses.

It made visualizing our project budgets and margins dramatically easier, so we know where our time and money are going. I’ve used Harvest for years and I can’t imagine switching to another tool. It’s by far the easiest, best tool for agencies who work on multiple projects with multiple budgets.

I can easily clock my hours and expenses for each task I’m working on. This allows me to also better manage my time and keep track of how many hours I’m spending on each client/project.

Integrations & Add-Ons

Harvest offers over 80 integrations as well as six mobile and desktop apps. Out of 80 integrations, only two of them are payment processors, which is a bit disappointing.

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Security

Harvest uses SSL encryption, firewalls, and redundancy to protect customer data. Data is stored in multiple facilities and is backed up multiple times a day. The data center security is tested biweekly and backups are stored for 180 days (so be sure to create your own, personal backups before that time period is up). Harvest also boasts an impressive 99.9% uptime on average. Any outages or software issues are posted and updated in real-time at HarvestStatus.com.

Check out Harvest’s Privacy Policy and security site for more details.

Final Verdict

As a time tracking solution, Harvest is great. As an invoicing solution, it needs some serious work. Harvest’s features are incredibly limited compared to those of other invoicing platforms, especially considering how quickly the cost can add up with extra users.

For example, there are very limited invoice customizations, only a single invoice template, and no client portal for invoices. The contact management and expense tracking features are also very basic, and there are no live bank feeds (which nearly all invoicing software programs offer). If you’re a product-based business, there’s no way to save invoices or charge sales tax. In addition, I’d like to see a dashboard added to the software.

All that said, Harvest has made some improvements since our last review. They’ve added an Expense tab for better navigation and added fixed fees to their projects and invoices, which were much needed. The software offers an incredible number of integrations and great mobile apps as well. Harvest consistently updates their software and is good about listening to customer feedback, so hopefully, some of this platform’s issues will be addressed in the future.

As is, Harvest can be a good time tracking and basic project management solution, especially for product-based businesses. If you’re interested, give Harvest’s free 30-day free trial a go. Otherwise, check out a few of our other top-rated invoicing solutions.

Chelsea Krause

Chelsea Krause

Head Accounting and Invoicing Writer
Chelsea Krause is a writer, avid reader, and researcher. She became interested in accounting software because of her constant desire to learn something new and understand how things work. When she's not working, she can be found drinking obscene amounts of coffee, daydreaming about her newest story, reading anything written by C.S. Lewis or Ray Bradbury, kayaking and hiking, or watching The X-Files with her husband.
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7 Comments

    debbie campbell

    Organization Name: Resn

    The front end user interface is user-friendly but the reporting in Harvest is very limited. Trying get a simple Project Report with Project Name, start end dates, budget and expenses and total invoiced would seem a basic reporting requirement but is not available.

    When requests are put to support they answer “Unfortunately not available” and very little interest in looking at offering this basic function.

    If you are looking for a time tracking system and Harvest is on your list I would suggest you look closely at the reporting and invoicing functions and be sure they meet your requirements. This is a very weak part of the software with little response from Harvest to want to improve.

    • Organization Name: Resn
    Steve

    Decent product but horrible customer support

    1
      Tony

      Hi Katherine,

      If I have an established business with hundreds of clients and thousands of ongoing jobs, how difficult is it going to be to get the client and job info into the harvest drop down menus? How about a scheduler feature, is there anything you can recommend for scheduling jobs by project manager each day? Thanks so much….good info!

        This comment refers to an earlier version of this review and may be outdated.

        dave

        XAMPP version would be great !

          This comment refers to an earlier version of this review and may be outdated.

          Cody

          Re do your review! the numbers do not add up. Project Spent do not add up to invoices issued. When shown the problem, they try to rationalize it, instead of fixing it. right now I guarantee that you all have more on your PO’s then you billed for, and Harvest just cost you thousands of dollars because you stopped billing before you had to. Maybe they will fix this once more people complain, but I am almost sure most just assume somebody can do proper math…

            This comment refers to an earlier version of this review and may be outdated.

            Katherine Miller

            Hi Cody,

            Thanks for your post. I’ll check the project totals/individual invoice tallies on my next test of the software. Where precisely are you seeing the discrepancy?

            Cheers,
            Katherine

              This comment refers to an earlier version of this review and may be outdated.

              Katherine Miller

              Hi Cody,

              While testing this software before updating the review, I did take a look at project totals for discrepancies, but I wasn’t able to reproduce your issue. If you can give me any additional information on what triggered the problem, I’d be happy to go back and take a look.

              Best,
              Katherine

                This comment refers to an earlier version of this review and may be outdated.

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