Wrike Review

Date Established
2006
Location
San Jose, CA

Overview:

When 8000 corporations use your product, it is safe to say you have met with unmodified success. When those companies include tech giants like Paypal and HTC, that success is even less in doubt. But for me, what makes Wrike’s success certain are the number of people who recommend it. It is easy for a company to find someone saying something nice about them, but it is much more difficult to inspire a loyal group of users willing to recommend your product to anyone.

Wrike has been around since 2007, and time has been good to the company. If the huge user base were not proof enough, Wrike has consistently received industry accolades (from getting on Gartner’s “Cool Vendor” list in 2014 to being named one of 2015’s “Best Places to Work” by the San Francisco Business Times/Silicon Valley Business Journal).

Wrike claims their success comes from a focus on easy collaboration and efficient project management. Recently, in their 2015 Work Management Survey, Wrike found that no less than 46% of employees view most or all meetings as little more than status updates: this is a problem Wrike has aimed to solve from day one. By creating a digital space for status updates on projects, resource allocation, and group communication, Wrike is forging ahead on a mission to re-think productivity. So what is it all about? Let’s take a closer look.

Web-Based (SaaS) or On-Premise:

Wrike is web-based and does not require any downloading or maintenance.

Pricing:

Free:

  • For up to 5 users
  • Task Management
  • File Sharing
  • Real-Time Activity Stream
  • Spreadsheet View
  • A useful view for those who are most comfortable working in spreadsheets
  • Basic Integrations (Google Drive, Dropbox, Box, MSFT Office 365, OneDrive and iCal)
  • iPhone & Android apps
  • Cloud Storage Integrations (Google Drive, Dropbox, Box, OneDrive)
  • 2Gb storage space

Professional:

  • 9.80/user/month (billed annually)
  • for 5, 10, or 15 users
  • Task & Subtask Management
  • Dynamic Timeline (Gantt Charts)
  • Advanced Integrations (MS Project, Excel, RSS)
  • Shareable Dashboards
  • Unlimited Collaborators
  • 5 GB storage

Business:

  • 24.80/user/month (billed annually)
  • 5-200 users
  • Resource Management
  • Real Time Reports
  • Request Forms
  • Time Tracking
  • Custom Fields & Workflows
  • User Groups & Permissions
  • Salesforce Integration
  • Branded Workspace
  • 50 GB Storage

Enterprise:

  • Contact Wrike for pricing
  • 5 to unlimited users
  • Active Directory Integration
  • SAML 2. Single Sign On
  • Two Factor Authentication
  • Password Policies
  • IT Controlled Admin Permissions
  • User Audit Reports
  • Network Access & Compliance Policies
  • 100 GB Storage

Of course, before you sign up for any of the paid plans, there is a 14 day pre-paid trial that will help you decide what subscription is right for you.

Ease of Use:

Most criticisms of Wrike have to do with what several users call a “steep learning curve.” For me, since so many other project management companies excel in the area of user-friendliness, this is a serious problem. As far as I am concerned, if your intention is that users spend a majority of their time in your program, you owe it to them to make it visually appealing and functionally efficient — a nice place to be, in other words. Wrike does manage to meet some of my expectations, but not all. Here are a few things Wrike does to ease the user experience of their program.

  • Common-sense Organization: I am always pleased when something works exactly as I think it should, and fortunately, that has been my experience with Wrike. I will explain more about this later, but the way Wrike organizes workspaces — with folders, projects, tasks within each project, and multiple sub-tasks per task — just makes good sense to me.
  • Keyboard Shortcuts: If you are one of those “never touch the mouse” type of people, Wrike is there for you. There is a whole laundry list of keyboard shortcuts you can use to speed up your interactions with the program, improving your efficiency:

Screen Shot 2016-06-21 at 2.35.55 PM

  • Task Creation: This may seem a bit basic to be praising, but it really is nice to be able to quickly create tasks by simply typing into the “create task” box and hitting enter. Several companies are employing this tactic (I am thinking specifically of Trello, though there are others), and I like it a lot.
  • Timer: Wrike includes a timer function on each task and subtask. Click the start button and the timer starts. You can also add entries later if you forget to start the timer. As a nice feature, Wrike includes a time log view, where you can see how much of your time you spend on various tasks.

I am not sure these pros really balance out Wrike’s cons, however. I found my user experience…frustrating. Here is one example: In Wrike, when you open a project, it defaults to “list view” for all of your tasks. All well and good, but once you click on a task, whether to view details, add time, or send messages, it opens in a new pane on the right-hand side of the screen. This compresses the list view, hiding several options. If you want to close the task to move on to a different one, rather than easily closing the pane, you have to navigate through a partially hidden menu. For a company that consistently brands itself as a friend to efficiency, that just doesn’t make sense. Note here that none of Wrike’s actual features are malfunctioning in this scenario: they are just a little clunky to use. That clumsiness is aggravating in an otherwise thoroughly built project management program.

Customer Service and Support:

One of the most informative tests of any company is how they interact with their customers. Marketing your product is one thing, but once your customers are already in the fold, how do you treat them? Wrike answers that question in this way:

  • Knowledge Base: This is a place to find all kinds of articles and how-to’s that help users come to terms with new software. Wrike’s knowledge base is pretty thorough, with information on workspaces, integrations, and all other aspects of the program. There is even a section on how to get the most out of Wrike’s mobile apps, something I haven’t seen in other knowledge bases.
  • Getting Started Guide: Similar to the knowledge base, but distinct enough to deserve its own space here, the getting started guide is one long explanation of Wrike’s basic features. I would recommend first-time users giving this a read-through because it breaks down the basics in an easy-to-digest manner.
  • Video TutorialsLike most web-based software companies, Wrike provides a number of tutorial videos which help demonstrate features. I found Wrike’s video selection pretty good when compared to other help sites I have looked at in the past. The videos are just the right length (between three and five minutes), and though the background music was the same for all the clips I watched, the narrators were different: a nice touch to break up the potentially monotonous task of watching several help videos in a row. In addition to the shorter help videos, Wrike also provides past editions of their live webinars: these are worth a watch for a pretty in-depth view of how Wrike works.
  • Live Webinar: If you would rather participate in the webinar in person, you can sign up with your name and email. Webinars are run every Monday and Friday, and once on Wednesday.
  • Email Ticket: Annoyingly, there is no link I can post on this one. If you want to send in an email for help, the place to go is the left-hand menu of the Help page, near the bottom.
  • Phone Call: If talking to a person is more your speed, you can contact Wrike directly at this number: 1-877-779-7453.
  • Social Media: Wrike’s Twitter feed is very active with many tweets every day, and not just re-posts of the company blog. Many tweets are directly aimed at real people, answering questions and addressing concerns. Wrike’s Facebook page is a little less busy, but still seems a decent place to find information about the company.

Negative Reviews and Complaints:

Let’s get this straight right now: most people love Wrike. Like I said earlier, I was impressed at the level of support Wrike has engendered in their user base. Having said that, there are always a few complaints about a product, no matter how positively most people experience it. Here are some of  the complaints I found about Wrike:

  • Bad Interface: Some people find the interface to be, well, uninspired. When compared with the UIs of rivals like Redbooth and Trello, they might have a point. Wrike’s interface is not going to win beauty contests any time soon. Worse, some users find the interface cluttered because Wrike advertises their “rewards program” with what is, in essence, a pop-up ad. One reviewer wrote, “When I am paying for software I don’t want your clutter.”
  • Tasks and Subtasks Are Difficult to Find: Users admit that it is hard to access their task and sub-task lists outside of the main activity feed. For a project management platform, this does seem to be a pretty important concern.
  • Mobile Issues: I found several users complaining that Wrike’s mobile app has some reliability concerns. Some claim it integrates poorly with the web app, while others report that it often loses sync. If mobility is not one of your concerns, this may not be much of a problem for you. On the other hand, those of you who do require the ability to work on the go should be aware of these issues.
  • Customer Service Concerns: A few users expressed dissatisfaction with the customer service they received. One claimed the attitude of the representative at Wrike was “what you see is what you get.” Obviously, it would be nice to feel that representatives are at least on your side and sympathetic to your plight, even if there is little they can do to help.

Positive Reviews and Testimonials:

Like I said, most users love Wrike. Here are some of the reasons:

  • Unlimited Projects: What’s not to like about this? In a world where several leading names in project management heavily limit the number of projects you can create (I’m lookin’ at you Basecamp), it is refreshing to see a program with what feels like infinite possibilities.
  • Communication: Users love the communication tools available in Wrike. These can greatly improve efficiency since status updates no longer require time-costly meetings.
  • Time Tracking: Users love being able to keep track of how long their projects take, down to the number of minutes per task and sub-task.

Here are some excerpts from positive customer reviews:

“It’s a great product for managing complex tasks. The automatically generated gantt charts were really helpful for my team and helped us organize tasks with a lot of levels and dependencies. My team and I enjoyed using it.”

“Without Wrike, it becomes threads and threads of emails… sometimes you might have 5 or 6 threads of emails about the same project. With Wrike, we have a central location for the stakeholders and all the content creators to communicate; work out the timeline, content, design, or copy issues together.”

“Wrike’s Activity Stream became a quick, online way for everyone to observe what’s going on without sitting through briefings 5 times per week. Updating colleagues happens instantly without waiting for the next face-to-face, which makes collaboration between scheduled meetings much easier.”

Features:

Wrike creates a feature rich environment which contributes to the steep learning curve. Fortunately, once I figured things out, Wrike worked well for me; I definitely feel that everything Wrike has to offer is extremely useful. Here are some of Wrike’s key features:

  • Inbox: Wrike wants team members to be able to communicate quickly and easily: one way you can take advantage of this is through the inbox. Here you can find all messages your team sends you and send ones of your own.
  • Stream: As you might expect, the stream is the place to find modifications made to any projects, folders, and tasks you are part of. Some users found this to be the most useful part of Wrike and an easy way to chart the progress of your tasks.
  • Dashboard: Like many of their competitors, Wrike provides a dashboard for users, filled with useful information such as upcoming tasks, analytics of your recent efficiency, and others. The great thing about these dashboards is that they are fully customizable, so you can choose what information will be most useful to you. Wrike has also recently added a filtering capability to these dashboards, making them even more personalized to your needs.
  • Projects: As with all project management applications, this is the real star of the show. Wrike’s method for managing your projects is similar to other programs I have seen, with projects containing tasks and subtasks. Each task and subtask has assignable due-dates and can be set up with dependencies. But what Wrike really does to make the program stand out to me is their folder system.To further organize your projects (and organization is the key, right?), you can create folders for your projects. If you have recurring clients, you can use folders to group all these projects together. It is a nice touch, I think, and further aids you in setting up a well-oiled machine of project completion.
  • Project Views: Once you have created your project and added all manner of tasks and sub-tasks, Wrike will let you view them in a number of different ways. Here are a few of my favorites:
    • List View: This is the default view, and simply allows you to see your tasks and subtasks in the order they were created. If you want them organized another way, you can drag-and-drop the tasks into whatever order you choose.
    • Timeline View: I am personally not the biggest fan of Gantt charts, but am happy to report that Wrike’s are very well implemented, with simple dependency functions, due date manipulation, and “importance” levels for your tasks. 
    • Analytics View: A handy view for understanding your team’s progress and efficiency, the analytics view allows you to see the number of current tasks, new tasks, tasks due today, etc, all superimposed on top of each other. I like being able to see all that information in one place: well done Wrike, for that.
  • Reports: Where other companies make you choose from a few pre-made reporting options, Wrike allows you to generate your own reports on any aspect of your projects and tasks. From one perspective, these reports are quite complicated and require a lot of knowledge to use most effectively. On the other hand, there is a lot of functionality packed into one place. Once you learn how to use it, the reporting feature could become a useful tool. Wrike has also recently made their reports interactive and shareable, adding another level of useful functionality to this feature. More importantly, though, you can now schedule your reports and set them to be recurring.
  • Custom Fields: Wrike allows you to add custom categories to your tasks, an ability that can be found in the Table view of the project page. Use this to add specificity to your projects: the more customized, the better.

Integrations and Add-Ons:

As anyone would expect, users of Wrike can customize their experience with a bevy of add-ons and integrations. To see all 35 of them, click here. For the sake of brevity, here are some of the highlights of Wrike’s integrations:

  • Mobile Apps
  • Email Integration
  • Google Drive
  • Dropbox
  • Box
  • MS Project and Excel
  • Salesforce
  • Evernote
  • iCal
  • GitHub

Final Verdict

Okay, so what have we got here? A hugely popular project management program that checks all (or at least most) of the boxes, focuses on communication, and offers lots of ways to analyze your progress. It is competitively priced, and in general seems a decent choice for your project management needs.

There are, however, a few problems. Wrike is sometimes needlessly complicated when compared to rivals like Basecamp and Redbooth, and from what I can see, doesn’t offer much more in terms of features. Moreover, when you compare it visually to competing programs, Wrike looks downright ugly. Maybe visual appearance doesn’t matter to you, but as I have said before, if I am going to spend hours looking at a screen, I would like to see a well-designed, appealing interface.

I don’t want to criticize too much, because Wrike works very well at what it does, especially when you have learned how to get the most of it. The features available do just what you need them to, even if they aren’t quite where you would expect them to be. All in all, it is a good product, and well worth trying out (via either the free version or the free trial). If you want access to excellent reporting features, communication tools, and project organization, and can overlook a few downsides, Wrike is the tool for you. Most likely, you will be one of the thousands of pleased customers: not a bad place to be at all.

Wesley Kriz

Wesley Kriz is a writer from the misty peaks of the Pacific Northwest, or as he prefers to call it, the Best Coast. He is willing to debate on almost any topic, but he is admittedly very stubborn, so beware. When not writing for Merchant Maverick, Wesley is likely thinking about Star Wars, or reading Lord of the Rings.

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17 Comments

    Alfredo Garcia

    We are using wrike in our company since 4 or 4 and half years ago. Since we find wrike we found that scoping projects are very easy with this tool, the ease of use the tool is very fascinating; you can log into wrike and start to use like a game for a kids made it, you can log into wrike and starting to create tasks and projects and adding subtask into each task and projects, you can manage your folders and your projects like your portfolio of projects, for real is very easy to use, like Wrikers says: Wrike it down!!!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Gretchen Jones de Bardales

    We are thrilled with Wrike. This past year, we were able to set up all the tasks for our biggest project yet! It helped us stay on track and aware of responsibilities. Additionally, we were able to more effectively use sub-tasks to detail smaller parts of a task and create multiple projects within a folder which aided with deadlines since the the different project tasks had some dependencies. I think that one of the most important things to work well in wrike is to set up and customize the dashboard to see what you need to see when you need to see it. This is key in being productive in one glance.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Heiko B.

    We are using Wrike since nearly 4 years. Wrike is very useful tool for managing projects and tasks which makes your work easier and more effective and it helps the department in our company to keep organized.It is flexible and powerful, tasks can be easily categorized to allow you to handle your work in a variety of ways.The communication between other departments in our company is much better and helps to get things done more effectively.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Katie

    Wrike has been perfect. The tools are exactly what you need to stay productive and in communication with your team. Everyone is able to stay on the same page while working on the same or separate projects. I’ve been much more organized than I was before using Wrike!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Matt

    Wrike has helped our team be more productive, more efficient, and surpass expectations when it comes to production time and workload! Highly recommended!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Bernabe Torres

    I’ve been using Wrike since 2015 for over a year now. It has changed my way of work dramatically. Transparency has been something that Wrike attacks directly, everybody can go into a task/project and see the current status. Personalization is a big factor with Wrike, you can make reports, generate dashboards and widgets that best suit your needs and your team’s needs. Also (obviously) productivity increases instantly because you know where your priorities are and where you need to keep track of things.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Cool Math For Kids Games

    Superb website you have here but I was curious about if you
    knew of any user discussion forums that cover the same topics discussed here?
    I’d really like to be a part of online community where I can get opinions from other experienced people that share the same interest.
    If you have any recommendations, please let me know. Thanks a lot!

    This comment refers to an earlier version of this review and may be outdated.

    Wesley Kriz

    When in doubt, try Reddit! I found a Project Management subreddit quickly and easily. It seems like people post here regularly.

    This comment refers to an earlier version of this review and may be outdated.

    Sue Davis

    We have used Wrike for 9 months. It has been buggy and terrible. We would try to use and then discard it. But the worst part….wrike doesn’t stand behind their product. They don’t care. They don’t care about their customer. They don’t care. After 9 months of awful performance, they put our account to a new server…and things started working. But they took NO RESPONSIBILITY for our 9 months of down time. NONE. I would strongly urge any small company, NOT TO GET SUCKED IN. There are many good project management systems. Wrike has alot of missing features, no customer chat, no bug tracking and limited integrations. And when a company who won’t stand behind their software, and simply points to their terms and conditions as a remedy, isn’t a company I wouldn’t EVER recommend.Don’t waste 9 month of trying to figure it out. Don’t waste your money or the time.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Sam

    I’ve been using it since 2013… Coming in 9mo ago, I’m sure your experience is spot-on. There have been more technical bugs lately (mid-2015 and on), and the once-legendary customer focus is fading. I think this is due to the addition of some large-scale new features that affect the very idea of how the software works. Basically, I sense they’re going through some serious growing pains behind the scenes.You now have multiple new features. While they have distinct aspects, they overlap enough to leave you wondering why they don’t combine 2 or 3 features into 1 really slick one (I’m looking at you – Table, Reports and Analytics). It’s becoming needlessly complex. The clean efficiency is disappearing.I was so enthusiastic in the past, you would’ve thought I secretly worked for Wrike. But I’ve fallen out of love. I’m having trouble defending it’s Pro’s vs. Con’s to those in my company who were never overly keen on it. While we aren’t considering dropping it yet, it’s on the horizon. I hope they decide on a clear vision for the new features, get their ducks in a row, and iron out the mounting hiccups. It can’t happen soon enough.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Ruwantha Bandara

    I don’t agree on your comment when you said Wrike has a steep learning curve. I’m not sure in comparison to what you said it. So far, Wrike has been the easiest to learn.

    This comment refers to an earlier version of this review and may be outdated.

    Julie Titterington

    Ruwantha – You’re right, Wrike is certainly more towards the user-friendly end of the spectrum compared to other full-featured project management solutions, but it does require an initial investment of time that you don’t have with simple PM programs like Trello or Basecamp. Hope that helps!

    This comment refers to an earlier version of this review and may be outdated.

    Sam

    I think the learning curve depends entirely on how you are using it. If you are using it to get a handle on tasks for a small team, it’s very straightforward. But once you try to expand into full company organization, with large numbers of projects (we have hundreds, approaching a thousand), client-collaboration, reports, etc…. it’s overwhelming for many new users, especially the techno-illiterate. Deliberate training is a must. At least, that’s been my experience: Rolled out wrike for 1 department = Easy as pie, everyone loved it. Expanded wrike for company-wide project management = everything went to hell. admittedly, we executed this expansion poorly. Once again – deliberate training is a must.On the other hand, I’m not sure any alternative would be easier. I’ve demo’d like 20 of their competitors, and I foresee a give & take from one to the other! (off the top of my head: hiveflux, basecamp, podio, asana, wunderlist, teamworkprojects, easyworkflow, air sheet, dapulse, liquidplanner). Either it is easy, but lacks features… Or it’s got lots of features, but is complicated, with a learning curve.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Cassie

    My organization has currently starting using the Wrike software. I am in the process of identifying the Rules of Engagement. Does anyone have examples of what has worked and what has not worked with their organizations Rules of Engagement. Any advice would be greatly appreciated.

    This comment refers to an earlier version of this review and may be outdated.

    Lawrence Graston

    I have been using the tool for more than six months and it brings success to the team. Have a fast and clear communication with your team using this efficient tool.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Alexandre

    Great review Julie. I am just wondering why this review does not appear on the list of review/project management software. All the more than it should be one of the best.

    4

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Alexandre,

    That was my fault. I didn’t properly categorize the review. It should show up in the project management category now.

    Best,
    Amad

    This comment refers to an earlier version of this review and may be outdated.

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