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Wrike Review

    Erica Seppala
  • 25 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Erica Seppala

Erica Seppala

Expert Analyst & Reviewer at Merchant Maverick
An expert in accounting, finance, and point of sale, Erica has been researching and writing about all things small-business since 2018. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest. She is a graduate of Limestone College.
Erica Seppala
View Erica Seppala's professional experience on LinkedIn.



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Wrike



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The Merchant Maverick Seal of Approval 🏆

Wrike



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Wrike for yourself.

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25 Comments

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    Dave Gann

    Organization Name: LeadGenius

    Very difficult review….Wrike is an enterprise class product with poor customer service. If you want to replace MS-Project with an excellent tool set, Wrike is it. If you ever need to speak with someone at Wrike, you will be disappointed.

    2
    • Organization Name: LeadGenius
    Staci

    Organization Name: Uncommon Marketing Works

    Buyer beware if you’re a marketing agency looking at Wrike for PM tool. We engaged Wrike to help us solve some very specific issues in which we outlined in detail during our numerous calls with sales rep. He showed us high-level that we could solve for our needs in his demo account which was not set-up to be agency specific. He gave us test access and we tested as much as what we knew how to test not understanding how to use the system but was reasssured by the sales rep over and over again that Wrike could solve for our needs. We decided to proceed with Wrike and even purchase the onboarding package so that someone could train us how to use the system. The first onboarding rep we were given had literally zero clue how agency operations were set-up. We again outlined everything we needed Wrike to accomplish for our business and we left our first session feeling like we made a big mistake. We were given a second onboarding rep who was a lot better however, after three sessions, he couldn’t even help us with solving for our needs. To his credit he tried so many work arounds but the system still wasn’t working for what we made very clear we needed it to do. For reference these are the items we stated numerous times we needed this system to solve for:1. transparency with clients being able to plan out ongoing marketing plans (solved only 50%)2. track time and effort to be able to track workload (solved)3. track ongoing month-over-month retainer budgets and products clients (not accurately solved)4. be able to built reports to show clients time spent, workfload, marketing plans, and have visiablity over each employees tasks (solved 50%)5. at the end of the month, be able to bill clients based on main project then category for example: digital marketing retainer: webinar or inbound marketing retainer: email marketing where all time and subtasks rolls up to the category that we can either push to our billing software or export (did not solve at all)6. track and assign task and subtasks (solved)After our third training (30 days) it was made even more clear to us that this system of which would be $8k for the year that this system was making our team to double work and still manage clients in documents outside of the project management system. We reached out to technical support regarding our issues as well and they couldn’t help us either. We immediately made it clear to our account manager of whom did not reply until the third follow-up I sent. Then said he woud schedule a call but once again ignored me until the initial 3 follow-ups I sent. When we finally got on the phone with his manager what a joke of providing customer service. This guy was rude and disrespectul. Our AE was on the call and once again tried to solve for our problems but couldn’t. The manager said “well didn’t you have a trial”? Why yes we did however, we didn’t know how to even use the program or have all of our processes//data in to ensure this worked because we were given a blank slate. I asked to get out of our contract because the system was not working for what we needed that I made very clear during every single step of the process. The manager laughed at me. I offered to pay for all training and any months we’ve used (1) however, he still refused. I have decided to not pay the contract. DO NOT USE IF YOUR AN AGENCY!

    1
    • Organization Name: Uncommon Marketing Works

    This comment refers to an earlier version of this review and may be outdated.

    Stanley Mayer

    Organization Name: Rich Brilliant WIlling

    Many users rave about the Gantt charts is Wrike. After using MS Project for 15+ years I find them very frustrating. When I create sub-tasks it makes the main task a new project. I don’t want a new project I just want to organize my tasks. If the last task on the list is indented a cannot add another task to the project that is not a subtask. Gantt charts are the heart of scheduling. If Wrike can’t do that well why do I need it?

    2
    • Organization Name: Rich Brilliant WIlling

    This comment refers to an earlier version of this review and may be outdated.

    Mark Wesse

    Organization Name: Natural Brick

    Program is ok…some really glaring problems like not having a decent meetings management system…kludgy workarounds get us by. You can even print a list of minutes/actions from a list view…have to always export to excel, clean it up and print to pdf for management….just not good enough. I have viewed many video articles on meetings and they all have major flaws. Besides basic functionality flaws, main gripe is customer service and contact ; I have EMAILED 5 times with no reply. When we were on trial period, they were freely available, as soon as we signed I have not had 1 reply to any mails. I am not renewing unless there is some serious change…in fact Im so upset that Im looking at alternatives at the moment.

    1
    • Organization Name: Natural Brick

    This comment refers to an earlier version of this review and may be outdated.

    Shannon Ingram

    Sorry, but we were very unhappy with Wrike. The training was insufficient, user interface is not great. We made a decision not to renew our contract but before we could send a notice to cancel, our credit card was charged for the renewal fee. Still trying to iron that out and if I have a good experience, I’ll definitely write a new review. But as of right now, their customer service and accounting are awful.

      This comment refers to an earlier version of this review and may be outdated.

      Shannon Ingram

      Wrike Customer Service finally contacted me and they have given us the credit we asked for, which to me rectifies my dissatisfaction with their customer service and accounting. Wanted to add that to my review, as promised. Thank you.

        This comment refers to an earlier version of this review and may be outdated.

        PM

        After being a customer for 2 years they massively increased our renewal price. It’s now totally unaffordable and we’re having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Mark Wesse

          Organization Name: The Natural Brick Company

          I totally agree PM…I left that out of my review above…its like they got me hooked in, so much set up time and then upped the price dramatically. I also spent a lot of time liaising about sub tasks…which didnt exist previously and no concession for my time…which I get paid decently for as a programmer.

          • Organization Name: The Natural Brick Company

          This comment refers to an earlier version of this review and may be outdated.

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