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Wrike Review

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Wrike Review

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Date Established
2006
Location
San Jose, CA
Wesley Kriz

Wesley Kriz

Writing from the Pacific Northwest (read: the Best Coast), Wesley graduated from George Fox University in 2014 with a degree in History, then again from George Fox in 2016 with a Masters of Arts in Teaching. He has been writing about project management for 2 years, and keeps a running list of wacky software brand names; seriously, it's wild out there.



To learn more about how we score our reviews, see our Project Management Software Rating Criteria.
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22 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Mark Wesse

    Organization Name: Natural Brick

    Program is ok…some really glaring problems like not having a decent meetings management system…kludgy workarounds get us by. You can even print a list of minutes/actions from a list view…have to always export to excel, clean it up and print to pdf for management….just not good enough. I have viewed many video articles on meetings and they all have major flaws. Besides basic functionality flaws, main gripe is customer service and contact ; I have EMAILED 5 times with no reply. When we were on trial period, they were freely available, as soon as we signed I have not had 1 reply to any mails. I am not renewing unless there is some serious change…in fact Im so upset that Im looking at alternatives at the moment.

    1
    • Organization Name: Natural Brick
    Shannon Ingram

    Sorry, but we were very unhappy with Wrike. The training was insufficient, user interface is not great. We made a decision not to renew our contract but before we could send a notice to cancel, our credit card was charged for the renewal fee. Still trying to iron that out and if I have a good experience, I’ll definitely write a new review. But as of right now, their customer service and accounting are awful.

      This comment refers to an earlier version of this review and may be outdated.

      Shannon Ingram

      Wrike Customer Service finally contacted me and they have given us the credit we asked for, which to me rectifies my dissatisfaction with their customer service and accounting. Wanted to add that to my review, as promised. Thank you.

        This comment refers to an earlier version of this review and may be outdated.

        PM

        After being a customer for 2 years they massively increased our renewal price. It’s now totally unaffordable and we’re having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Mark Wesse

          Organization Name: The Natural Brick Company

          I totally agree PM…I left that out of my review above…its like they got me hooked in, so much set up time and then upped the price dramatically. I also spent a lot of time liaising about sub tasks…which didnt exist previously and no concession for my time…which I get paid decently for as a programmer.

          • Organization Name: The Natural Brick Company
          Alfredo Garcia

          We are using wrike in our company since 4 or 4 and half years ago. Since we find wrike we found that scoping projects are very easy with this tool, the ease of use the tool is very fascinating; you can log into wrike and start to use like a game for a kids made it, you can log into wrike and starting to create tasks and projects and adding subtask into each task and projects, you can manage your folders and your projects like your portfolio of projects, for real is very easy to use, like Wrikers says: Wrike it down!!!

          5

            This comment refers to an earlier version of this review and may be outdated.

            Gretchen Jones de Bardales

            We are thrilled with Wrike. This past year, we were able to set up all the tasks for our biggest project yet! It helped us stay on track and aware of responsibilities. Additionally, we were able to more effectively use sub-tasks to detail smaller parts of a task and create multiple projects within a folder which aided with deadlines since the the different project tasks had some dependencies. I think that one of the most important things to work well in wrike is to set up and customize the dashboard to see what you need to see when you need to see it. This is key in being productive in one glance.

            5

              This comment refers to an earlier version of this review and may be outdated.

              Heiko B.

              We are using Wrike since nearly 4 years. Wrike is very useful tool for managing projects and tasks which makes your work easier and more effective and it helps the department in our company to keep organized.It is flexible and powerful, tasks can be easily categorized to allow you to handle your work in a variety of ways.The communication between other departments in our company is much better and helps to get things done more effectively.

              5

                This comment refers to an earlier version of this review and may be outdated.

                Katie

                Wrike has been perfect. The tools are exactly what you need to stay productive and in communication with your team. Everyone is able to stay on the same page while working on the same or separate projects. I’ve been much more organized than I was before using Wrike!

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  Matt

                  Wrike has helped our team be more productive, more efficient, and surpass expectations when it comes to production time and workload! Highly recommended!

                  5

                    This comment refers to an earlier version of this review and may be outdated.

                    Bernabe Torres

                    I’ve been using Wrike since 2015 for over a year now. It has changed my way of work dramatically. Transparency has been something that Wrike attacks directly, everybody can go into a task/project and see the current status. Personalization is a big factor with Wrike, you can make reports, generate dashboards and widgets that best suit your needs and your team’s needs. Also (obviously) productivity increases instantly because you know where your priorities are and where you need to keep track of things.

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Cool Math For Kids Games

                      Superb website you have here but I was curious about if you
                      knew of any user discussion forums that cover the same topics discussed here?
                      I’d really like to be a part of online community where I can get opinions from other experienced people that share the same interest.
                      If you have any recommendations, please let me know. Thanks a lot!

                        This comment refers to an earlier version of this review and may be outdated.

                        Wesley Kriz

                        When in doubt, try Reddit! I found a Project Management subreddit quickly and easily. It seems like people post here regularly.

                          This comment refers to an earlier version of this review and may be outdated.

                          Sue Davis

                          We have used Wrike for 9 months. It has been buggy and terrible. We would try to use and then discard it. But the worst part….wrike doesn’t stand behind their product. They don’t care. They don’t care about their customer. They don’t care. After 9 months of awful performance, they put our account to a new server…and things started working. But they took NO RESPONSIBILITY for our 9 months of down time. NONE. I would strongly urge any small company, NOT TO GET SUCKED IN. There are many good project management systems. Wrike has alot of missing features, no customer chat, no bug tracking and limited integrations. And when a company who won’t stand behind their software, and simply points to their terms and conditions as a remedy, isn’t a company I wouldn’t EVER recommend.Don’t waste 9 month of trying to figure it out. Don’t waste your money or the time.

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Sam

                            I’ve been using it since 2013… Coming in 9mo ago, I’m sure your experience is spot-on. There have been more technical bugs lately (mid-2015 and on), and the once-legendary customer focus is fading. I think this is due to the addition of some large-scale new features that affect the very idea of how the software works. Basically, I sense they’re going through some serious growing pains behind the scenes.You now have multiple new features. While they have distinct aspects, they overlap enough to leave you wondering why they don’t combine 2 or 3 features into 1 really slick one (I’m looking at you – Table, Reports and Analytics). It’s becoming needlessly complex. The clean efficiency is disappearing.I was so enthusiastic in the past, you would’ve thought I secretly worked for Wrike. But I’ve fallen out of love. I’m having trouble defending it’s Pro’s vs. Con’s to those in my company who were never overly keen on it. While we aren’t considering dropping it yet, it’s on the horizon. I hope they decide on a clear vision for the new features, get their ducks in a row, and iron out the mounting hiccups. It can’t happen soon enough.

                            3

                              This comment refers to an earlier version of this review and may be outdated.

                              Ruwantha Bandara

                              I don’t agree on your comment when you said Wrike has a steep learning curve. I’m not sure in comparison to what you said it. So far, Wrike has been the easiest to learn.

                                This comment refers to an earlier version of this review and may be outdated.

                                Julie Titterington

                                Ruwantha – You’re right, Wrike is certainly more towards the user-friendly end of the spectrum compared to other full-featured project management solutions, but it does require an initial investment of time that you don’t have with simple PM programs like Trello or Basecamp. Hope that helps!

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Sam

                                  I think the learning curve depends entirely on how you are using it. If you are using it to get a handle on tasks for a small team, it’s very straightforward. But once you try to expand into full company organization, with large numbers of projects (we have hundreds, approaching a thousand), client-collaboration, reports, etc…. it’s overwhelming for many new users, especially the techno-illiterate. Deliberate training is a must. At least, that’s been my experience: Rolled out wrike for 1 department = Easy as pie, everyone loved it. Expanded wrike for company-wide project management = everything went to hell. admittedly, we executed this expansion poorly. Once again – deliberate training is a must.On the other hand, I’m not sure any alternative would be easier. I’ve demo’d like 20 of their competitors, and I foresee a give & take from one to the other! (off the top of my head: hiveflux, basecamp, podio, asana, wunderlist, teamworkprojects, easyworkflow, air sheet, dapulse, liquidplanner). Either it is easy, but lacks features… Or it’s got lots of features, but is complicated, with a learning curve.

                                  3

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Cassie

                                    My organization has currently starting using the Wrike software. I am in the process of identifying the Rules of Engagement. Does anyone have examples of what has worked and what has not worked with their organizations Rules of Engagement. Any advice would be greatly appreciated.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Lawrence Graston

                                      I have been using the tool for more than six months and it brings success to the team. Have a fast and clear communication with your team using this efficient tool.

                                      5

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Alexandre

                                        Great review Julie. I am just wondering why this review does not appear on the list of review/project management software. All the more than it should be one of the best.

                                        4

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Amad Ebrahimi

                                          Alexandre,

                                          That was my fault. I didn’t properly categorize the review. It should show up in the project management category now.

                                          Best,
                                          Amad

                                            This comment refers to an earlier version of this review and may be outdated.

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