Advertiser Disclosure

Wrike Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2006
Location
San Jose, CA
Erica Seppala

Erica Seppala

Erica is a writer based in Greenville, South Carolina. She is a graduate of Limestone College. Initially determined to be an accountant, she put away the calculator and picked up a laptop to pursue her dream of being a writer. Erica has spent the past 10 years writing blogs and articles for hundreds of private clients, and she loves sharing her love of research and the written word with everyone around her.



The Merchant Maverick Seal of Approval 🏆

Wrike



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Wrike for yourself.

The Merchant Maverick Seal of Approval 🏆

Wrike



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Wrike for yourself.

To learn more about how we score our reviews, see our Project Management Software Rating Criteria.
Leave a comment

24 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Staci

    Organization Name: Uncommon Marketing Works

    Buyer beware if you’re a marketing agency looking at Wrike for PM tool. We engaged Wrike to help us solve some very specific issues in which we outlined in detail during our numerous calls with sales rep. He showed us high-level that we could solve for our needs in his demo account which was not set-up to be agency specific. He gave us test access and we tested as much as what we knew how to test not understanding how to use the system but was reasssured by the sales rep over and over again that Wrike could solve for our needs. We decided to proceed with Wrike and even purchase the onboarding package so that someone could train us how to use the system. The first onboarding rep we were given had literally zero clue how agency operations were set-up. We again outlined everything we needed Wrike to accomplish for our business and we left our first session feeling like we made a big mistake. We were given a second onboarding rep who was a lot better however, after three sessions, he couldn’t even help us with solving for our needs. To his credit he tried so many work arounds but the system still wasn’t working for what we made very clear we needed it to do. For reference these are the items we stated numerous times we needed this system to solve for:1. transparency with clients being able to plan out ongoing marketing plans (solved only 50%)2. track time and effort to be able to track workload (solved)3. track ongoing month-over-month retainer budgets and products clients (not accurately solved)4. be able to built reports to show clients time spent, workfload, marketing plans, and have visiablity over each employees tasks (solved 50%)5. at the end of the month, be able to bill clients based on main project then category for example: digital marketing retainer: webinar or inbound marketing retainer: email marketing where all time and subtasks rolls up to the category that we can either push to our billing software or export (did not solve at all)6. track and assign task and subtasks (solved)After our third training (30 days) it was made even more clear to us that this system of which would be $8k for the year that this system was making our team to double work and still manage clients in documents outside of the project management system. We reached out to technical support regarding our issues as well and they couldn’t help us either. We immediately made it clear to our account manager of whom did not reply until the third follow-up I sent. Then said he woud schedule a call but once again ignored me until the initial 3 follow-ups I sent. When we finally got on the phone with his manager what a joke of providing customer service. This guy was rude and disrespectul. Our AE was on the call and once again tried to solve for our problems but couldn’t. The manager said “well didn’t you have a trial”? Why yes we did however, we didn’t know how to even use the program or have all of our processes//data in to ensure this worked because we were given a blank slate. I asked to get out of our contract because the system was not working for what we needed that I made very clear during every single step of the process. The manager laughed at me. I offered to pay for all training and any months we’ve used (1) however, he still refused. I have decided to not pay the contract. DO NOT USE IF YOUR AN AGENCY!

    1
    • Organization Name: Uncommon Marketing Works

    This comment refers to an earlier version of this review and may be outdated.

    Stanley Mayer

    Organization Name: Rich Brilliant WIlling

    Many users rave about the Gantt charts is Wrike. After using MS Project for 15+ years I find them very frustrating. When I create sub-tasks it makes the main task a new project. I don’t want a new project I just want to organize my tasks. If the last task on the list is indented a cannot add another task to the project that is not a subtask. Gantt charts are the heart of scheduling. If Wrike can’t do that well why do I need it?

    2
    • Organization Name: Rich Brilliant WIlling

    This comment refers to an earlier version of this review and may be outdated.

    Mark Wesse

    Organization Name: Natural Brick

    Program is ok…some really glaring problems like not having a decent meetings management system…kludgy workarounds get us by. You can even print a list of minutes/actions from a list view…have to always export to excel, clean it up and print to pdf for management….just not good enough. I have viewed many video articles on meetings and they all have major flaws. Besides basic functionality flaws, main gripe is customer service and contact ; I have EMAILED 5 times with no reply. When we were on trial period, they were freely available, as soon as we signed I have not had 1 reply to any mails. I am not renewing unless there is some serious change…in fact Im so upset that Im looking at alternatives at the moment.

    1
    • Organization Name: Natural Brick

    This comment refers to an earlier version of this review and may be outdated.

    Shannon Ingram

    Sorry, but we were very unhappy with Wrike. The training was insufficient, user interface is not great. We made a decision not to renew our contract but before we could send a notice to cancel, our credit card was charged for the renewal fee. Still trying to iron that out and if I have a good experience, I’ll definitely write a new review. But as of right now, their customer service and accounting are awful.

      This comment refers to an earlier version of this review and may be outdated.

      Shannon Ingram

      Wrike Customer Service finally contacted me and they have given us the credit we asked for, which to me rectifies my dissatisfaction with their customer service and accounting. Wanted to add that to my review, as promised. Thank you.

        This comment refers to an earlier version of this review and may be outdated.

        PM

        After being a customer for 2 years they massively increased our renewal price. It’s now totally unaffordable and we’re having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Mark Wesse

          Organization Name: The Natural Brick Company

          I totally agree PM…I left that out of my review above…its like they got me hooked in, so much set up time and then upped the price dramatically. I also spent a lot of time liaising about sub tasks…which didnt exist previously and no concession for my time…which I get paid decently for as a programmer.

          • Organization Name: The Natural Brick Company

          This comment refers to an earlier version of this review and may be outdated.

        More Comments

        Leave a Reply

        Your email address will not be published. Required fields are marked *

        Your Review

        Comment moderation is enabled. Your comment may take some time to appear.
        Please read the "User Review and Comment Policy" before posting.

        Share

        Get Started With Featured Pick! 🏆

        Wrike is our current featured vendor in this category.




        Get Started

        Learn more today with no commitment.

        Get Started With A Top Pick! 🏆

        Wrike gets our expert seal of approval.

        Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. Wrike made the cut!

        Learn More About Wrike

        Get started with no commitment today.

        Featured Offer: We Recommend QuickBooks 🎉

        Take it for a spin with a free trial.

        Try QuickBooks Today

        We Recommend Lightspeed POS 🏆

        Lightspeed POS is one of our top picks for Point of Sale!

         

         

        We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system.

        Get Started

        Get started with no commitment today.

        We Recommend Divvy Card 🏆

        Divvy Card is one of our top picks for Corporate Charge Cards!

         

         

        Divvy offers a free corporate card for virtually any business. Start earning rewards with your corporate spending today.

        Get Started

        Get started with no commitment today.

        We Recommend Stax By Fattmerchant 🏆

        Stax By Fattmerchant is one of our top picks for Credit Card Processing!

         

         

        We love Fattmerchant as a credit card processor for its predictable pricing, excellent service, and integrated billing features. Get started today and get your first month for $5 with an exclusive Merchant Maverick promo.

        Get Started

        Get started with no commitment today.

        We Recommend PaymentCloud 🏆

        PaymentCloud is one of our top picks for credit card processing!

         

         

        We love PaymentCloud's predictable pricing and excellent service.

        Get Started

        Get started with no commitment today.

        We Recommend Donorbox 🏆

        Donorbox is one of our top picks for Donation Systems!

         

         

        Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. Get started today for free.

        Get Started

        Get started with no commitment today.

        We Recommend Square Online 🏆

        Square Online is one of our top picks for eCommerce Platforms!

         

         

        Get a website builder, online ordering, gift cards, in-store pick-up options, and dozens of other features for eCommerce and hybrid businesses. No credit card is required to sign up!

        Get Started

        Get started with no commitment today.

        We Recommend Stax By Fattmerchant 🏆

        Stax By Fattmerchant is one of our top picks for Credit Card Processing!

         

         

        We love Fattmerchant as a credit card processor for its predictable pricing, excellent service, and integrated billing features. Get started today and get your first month for $5 with an exclusive Merchant Maverick promo.

        Get Started

        Get started with no commitment today.

        We Recommend Helcim 🏆

        Helcim is one of our top picks for payment processing!

         

         

        Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. Get three months free when you sign up with Helcim through our links!

        Get Started

        Get started with no commitment today.

        We Recommend PaymentCloud 🏆

        PaymentCloud is one of our top picks for credit card processing!

         

         

        We love PaymentCloud's predictable pricing and excellent service.

        Get Started

        Get started with no commitment today.

        We Recommend OnDeck 🏆

        OnDeck is one of our top picks for Business Loans!

         

         

        OnDeck is our featured vendor for business loans and lines of credit. If you have at least one year in business, a personal credit score of 600 or higher, and $100K in annual revenue, OnDeck is ready to help your business get funded.

        Get Started

        Get started with no commitment today.

        We Recommend Lendio 🏆

        Lendio is one of our top picks for PPP/Business Financing!

         

         

        Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. Easily find PPP/SBA loans alongside other financing options.

        Get Started

        Get started with no commitment today.

        We Recommend PaymentCloud 🏆

        PaymentCloud is one of our top picks for credit card processing!

         

         

        We love PaymentCloud's predictable pricing and excellent service.

        Get Started

        Get started with no commitment today.

        We Recommend ADP Payroll 🏆

        ADP Payroll is one of our top picks for Payroll Software!

         

         

        Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support.👍

        For a limited time, get three months free when you sign up via our links!

        Get Started

        Get started with no commitment today.

        We Recommend Revel POS 🏆

        Revel POS is one of our top picks for Point of Sale!

         

         

        We love Revel POS for its advanced features and exceptional versatiliy in both the retail and restaurant industries. Get a demo today to find out everything Revel has to offer!

        Get Started

        Get started with no commitment today.

        We Recommend TouchBistro 🏆

        TouchBistro is one of our top picks for Restaurant POS!

         

         

        Our reviewers praised TouchBistro for a well-designed UI, easy to use format, competitive monthly cost, and numerous integrations. Sign up today to see it in action.

        Get Started

        Get started with no commitment today.

        PPP & EIDL Are Not Your Only Options

        The SBA has expanded their loan portfolio and we have the list that no one else is talking about (yet) — Sign up for our newsletter to get your free copy!

        • This field is for validation purposes and should be left unchanged.

        We Recommend Fundera 🏆

        Fundera is one of our top picks for SBA loans!

         

         

        Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Easily find SBA 7(a)loans alongside other financing options.

        Get Started

        Get started with no commitment today.

        We Recommend ShippingEasy 🏆

        ShippingEasy is one of our top picks for shipping software!

         

         

        ShippingEasy got a 5-star review from our team. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. No credit card required.

        Get Started

        Get started with no commitment today.

        We Recommend Square POS 🏆

        Square POS is one of our top picks for Point of Sale!

         

         

        Square is free to use and currently includes a free card reader at sign-up!

        No credit card is required to create your account.

        Get Started

        Get started with no commitment today.


         

        Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

        We Highly Recommend Wrike 🏆

        Wrike is one of our top picks for credit card processing!

        We love Wrike's predictable pricing and excellent service.

        Their standard offer has no early termination fee and no junk fees. 👍

        Learn More At Wrike

        Sign up for the Maverick Newsletter

        • Please select topics of interest

        • We occasionally send out emails with special offers.