2Checkout Review (Now Verifone)

Pros

• Predictable flat-rate pricing
• No monthly subscription fee
• International payment support
• Strong subscription and global tax tools

Cons

• Cannot process card-present transactions
• Frequent reports of held funds
• High transaction fees

What Is 2Checkout?

2Checkout (now Verifone) is a payment service provider (PSP) for eCommerce merchants, specializing in international sales, subscription billing, and easy shopping cart integration.

Offering straightforward (though pricey) flat-rate pricing and month-to-month contracts (which we appreciate), 2CO is for card-not-present purchases only. If you need to process card-present transactions, you’ll need to use another top credit card processor in addition to or in place of 2CO.

Products & Services

2Checkout offers three core plans for eCommerce businesses: 2Sell, 2Subscribe, and 2Monetize. Higher-tier plans include more advanced subscription, tax, fraud, and revenue-management tools, while select features are also available as add-ons.

2Sell

• Global Sales: Sell in more than 200 countries and territories, localize checkout in 29+ languages, and accept 100+ billing currencies and 45+ payment methods.
• Shopping Cart Integrations: Connect with more than 120 eCommerce platforms and business applications.
• Localized Checkout: Customize mobile-friendly hosted or inline checkout pages.

2Subscribe

Along with 2Sell features, 2Subscribe adds:

• Subscription Management: Support recurring billing, multiple pricing models, subscription reporting, and customer lifecycle management.
• Revenue Recovery: Use account updater and retry tools to reduce failed recurring payments.

2Monetize

Designed for businesses selling digital goods, 2Monetize includes:

• Merchant of Record Services: 2Checkout handles payments, global taxes, invoicing, and compliance.
• Conversion Tools: Access A/B testing and cart-abandonment tools.
• Fraud Protection: Use risk-management tools designed to reduce fraud and chargebacks.

Add-Ons

Select add-ons are available at an additional cost, including:

• Verifone CPQ: B2B quoting and order automation
• 2Bill: Subscription-management tools
• 2Recover: Advanced revenue-recovery tools
• 2Partner: Affiliate and channel-management tools for 2Monetize
• 2Service: Premium services and dedicated support

Pricing for individual add-ons is not published online.

2Monetize also offers an optional Merchant of Record model for digital goods. Under this arrangement, 2Checkout manages payment processing, invoicing, tax collection, compliance, and related order-management responsibilities.

Fees & Rates

2Checkout’s score in this category reflects the fact that the company’s per-transaction fees are significantly higher than industry averages. However, we also accounted for the fact that 2CO’s pay-as-you-go model eliminates the monthly/annual fees commonly charged by processors.

Pricing Overview

Monthly Plan Pricing

Your transaction rates and included features depend on the selected 2Checkout plan.

2Checkout’s rates are higher than those of many basic online payment processors. However, its plans include international payment, subscription, tax, and revenue-management tools that may cost extra with other providers.

Extra Costs

2Checkout may charge a dispute fee when a transaction results in a chargeback. The applicable amount depends on your agreement and fee schedule.

In certain countries, 2Checkout also charges an additional 2% fee when you accept payments from customers outside your home country. This fee applies to 2Sell and 2Subscribe but not 2Monetize.

Optional add-ons are available at an additional cost, but 2Checkout does not publish individual add-on pricing.

Sales & Advertising Transparency

2Checkout publishes its standard transaction rates and provides clear information about its products, add-ons, and payment service models. However, pricing for optional add-ons and some localized payment methods requires a custom quote.

The company’s Legal Center includes its agreements, privacy policies, and detailed lists of prohibited and restricted products. Merchants should review these policies carefully before applying, since 2Checkout may decline or terminate accounts that sell unsupported products or services.

Contract Length & Early Termination Fee

2Checkout uses a pay-as-you-go model with no standard long-term contract or early termination fee.

Your processing agreement may be terminated with 30 days prior written notice. Upon termination, 2CO may decide to reserve a portion of your funds as a “deposit.” The purpose of this deposit is to guarantee security for 2CO by covering any remaining refunds, chargebacks, fees, and penalties that your business may incur after you terminate your 2CO account. 2CO can choose to hold this deposit for as long as it deems necessary.

Also, check out 2CO’s “Legal Overview,” including the company’s lists of prohibited and restricted products. It’s exceptionally comprehensive and detailed. This lack of ambiguity is a huge plus.

Finally, information on payouts and 2CO’s rolling reserve is available in the knowledgebase. Here’s a quick overview of 2CO’s policies:

2Checkout currently advertises weekly payouts for 2Sell, 2Subscribe, and 2Monetize, although payment timing may vary based on account status, verification, and risk reviews.

2Checkout operates on a rolling reserve. 2Checkout also maintains the right to raise the reserve rate (hold more of your money) if your business experiences too many chargebacks or refunds. However, keep in mind that this issue (held funds) is typical of all PSPs. Read up on how to avoid merchant account holds, freezes, and terminations to minimize the chance of this happening.

Overall, 2Checkout is on par with similar providers as far as processing agreements go, maybe even a bit better thanks to that super-clear list of prohibited businesses. Just make sure you read every word of each document before you sign.

Customer Service & Technical Support

2Checkout receives mixed feedback regarding customer support, with some users reporting slow or inconsistent responses. However, the company offers several support and self-service options.

Merchant technical support is available 24/7 through live chat and email. Premium support plans may include emergency phone support and extended assistance. Merchants can also submit technical support requests online at any time through support tickets.

Additional resources include an FAQ, a company blog, webinars, whitepapers, datasheets, and developer reources, including a knowledgebase and API documentation.

You can also contact 2Checkout via social media, though this is more of an option of last resort. 2Checkout is active on Facebook, Instagram, LinkedIn, and X and occasionally responds to customer complaints and concerns on these platforms.

User Reviews

2Checkout reviews cover a wide variety of opinions. Some users love 2CO; others call it a scam. 2Checkout has a poor rating with the BBB due to being unresponsive to complaints. The company also has a rating of 3/5 on Trustpilot (based on 2,500+ reviews).

Negative Reviews & Complaints

Common complaints about the company involve:

• Terminated accounts
• Withheld funds
• Poor customer support
• Poor communication

That all sounds pretty bad at first glance, but it’s important to point out that the overall complaint total for 2Checkout and the nature of the complaints themselves are not unusual by industry standards. These issues plague most PSPs, as it’s unusually easy to set up an account and start processing right away.

Positive Reviews & Testimonials

2Checkout scores well on GetApp, earning 4.2/5 stars (based on 80+ reviews). Users most like:

• Support for multiple payment methods, currencies, and languages
• Easy setup and use
• Good customer support

Alternatives To 2Checkout

Let’s see how 2Checkout stacks up against its main competitors.

Final Verdict Of 2Checkout

2Checkout is best suited to businesses that sell exclusively online and need strong international payment, subscription-management, or digital-commerce tools. It may also be useful for merchants in countries with fewer payment-processing options, since 2Checkout supports sales in more than 200 markets.

However, its transaction rates are higher than those of many basic online processors, and merchant reviews include complaints about account closures, held funds, and customer support. Businesses selling restricted or higher-risk products should review 2Checkout’s acceptance policy carefully before applying.

Overall, 2Checkout offers strong value for international eCommerce and subscription businesses that need more than basic payment processing