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Shift4Shop (formerly 3dCart) Review

    Kate Hoots
  • 112 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Kate Hoots

Kate Hoots

Expert Analyst & Reviewer at Merchant Maverick
An expert in business banking, consumer finance, and online payments, Kate Hoots has been writing about small business commerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degree in English Literature from Lewis & Clark College.
Kate Hoots
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Shift4Shop



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shift4Shop for yourself.

The Merchant Maverick Seal of Approval 🏆

Shift4Shop



Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shift4Shop for yourself.

To learn more about how we score our reviews, see our eCommerce Software Rating Criteria.
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112 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Rick G

    The name and ownership change from 3dCart to Shift4Shop was probably necessary. We had been on the 3dCart platform for a decade.That was a decade of pain and suffering. We’re now on Shopify which is world’s better. My guess is that 3dCart needed a total rebrand because their 3dCart platform was so stuck in the past with an awful track record of bugginess, poor design, and terrible tech support. So it looks like this e-commerce dinosaur, with a fresh infusion of capital, will live a little while longer – before it finally runs out of steam and deservedly fades from the e-commerce landscape.

    1
      Randy Curtin

      Organization Name: Arizona Hobbies LLC

      I’ve been with 3dcart (now Shift4 Shop) for 4 years. I left Volusion and have never looked back. The fact I get all of their features at no charge by using Shift 4 Payments as my credit card processor is a big plus. Shift4 Payments is integrated right into the Admin and I can see my statements and activity there. My card rate is the standard 2.9% and 30 cents fee per transaction. I have not had any problems with Shift4 Payments in the year since they acquired 3dcart. There are many advanced features (and most work flawlessly) and they are in house and therefore no 3rd party support hassle, is also a big plus. Most of the criticisms of Support are valid. Support is still a weak point for this cart, but I think they are improving as the number of users grows. I don’t really do anything ‘exotic’ with my store, so maybe I don’t run into the more complicated problems others run into. I do have custom shipping tables which is easy to set up. There have been some recent problems with the backend as there have been server upgrades. I think they may have been struggling with the volume of new business. Shift4 Shop is aggressively working on bug fixes. Shift4 Payments is definitely spending money to make this software successful as it helps their core business of payment processing. One change that has been made is the email service is no longer part of the package. You will have to get your own email host now. I wasn’t paid for this review, I just wanted one more experienced user’s review here. The four-star rating is because of the support issues. You can go to my website at arizonahobbies.com to see my Shift4 Shop.

      4
      • Organization Name: Arizona Hobbies LLC
      Glen Hackler

      Organization Name: RC Plane Stands

      support is very inconsistent, and believe me, you’re going to need them a lot. Some things they fix and others they just ignore. I’ve been waiting for over a month for them to fix a couple of issues on a template and I can’t even get them to respond anymore. I go on their chat and have them look into the support ticket and they say they will but I stillhaven’t had a response on the two issues nor have they been fixed. Like a few people above, I’m looking for other options to move to also. If it wasn’t so much work to move my site, I would have changed 30 days after I started with them. Other carts have to care more than these guys, RIGHT?

      1
      • Organization Name: RC Plane Stands

      This comment refers to an earlier version of this review and may be outdated.

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