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Shift4Shop

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Shift4Shop (formerly 3dCart) Review

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Date Established
2001
Location
Tamarac, FL
Kate Hoots

Kate Hoots

Writer
Kate Hoots is a writer for Merchant Maverick, taking on the topic of eCommerce. She brings a background in journalism as well as in business leadership and communication training. Kate has a degree in English Literature from Lewis & Clark College.



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Shift4Shop



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106 Comments

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    fg

    Organization Name: sparkle

    Don’t use,Unless you want to lose your money.They prey on the unsuspected.Do not do recurring billing.Read all details of the terms and condition page and make sure you know what your charges will be and know that you do not get any notification at all when they will charge you, or even after they charge you.promotional emails they have not problem sending all the time, but billing NEVER!!

    1
    • Organization Name: sparkle

    This comment refers to an earlier version of this review and may be outdated.

    Miriam Garza Mellado

    Organization Name: Divine Skin Forever

    I LOVE 3dcart! I have been with them for 9 years now and they have always, and I mean always, solved my issues, at any hour of the day. If it has to go to a ticket, it ALWAYS get answered. The personnel at 3dcart are extremely nice, knowledgeable and efficient. The only thing that I just absolutely do not like and cannot get used to is the the new interface. I almost want to say I hate it. It is so awkward to use. In the beginning I had understood that the old interface was still going to be up and we could continue using it, it has been this way for some years now, but today I noticed that there are some features in the old interface that I cannot longer use and were forced to go to the new interface. I still love 3dcart, and highly recommend it. I just wish there was a way to keep the old interface active.

    5
    • Organization Name: Divine Skin Forever

    This comment refers to an earlier version of this review and may be outdated.

    Sandra cotey

    I so regret the time and money spent thus far for 3dcart. Complete misrepresentation of each costly service. Support worthless and very slow response time. Over a month and still waiting to get site going while paying to get nowhere. Still waiting for financial credits due me.

      This comment refers to an earlier version of this review and may be outdated.

      Boyd

      Organization Name: DC Service Solutions

      3dcart does an excellent job at marketing their services and have an unbelievable list of features. Too bad that they have zero customer service, technical support, or billing support after you get on-boarded. I have been fighting every aspect of working with these guys for about a year. We operated an ecommerce site for 3 years before turning it over to 3dcart. Our SEO disappeared completely. New sales were almost non-existent. Every option that is worth having will cost you a fortune and likely come from a third party. Great if you like 2 partner companies “pointing fingers” at each other while you are missing sales with a broken website. There is almost no after hours customer support. Their chat feature takes an average of 2 hours for a response (even during business hours) and has taken as much as 8 hours. Reasons NOT to use 3dcart:1. Very little technical support2. Above average downtime3. Very slow email system4. csv import/export is a pain because of their format5. No bulk picture uploads. A pain if you have more than 10 products6. Their favorite phrase is “I can set you up with a specialist, but that will cost $50/hr”7. They will over-charge you and nobody ever answers in the billing department8. The dashboard is very hard to navigate9. Functionality of simple things like quantity discounts do not work properly10. QB online integration is terrible. There are so many errors that it is easier to do it manually than to link the accounts.I am very unsatisfied and have been for a long time. I don’t do a lot of negative reviews, so they earned this one. I have had 3 billing issues in less than 12 months. Unacceptable!!!

      1
      • Organization Name: DC Service Solutions

      This comment refers to an earlier version of this review and may be outdated.

      Geoffrey Surprenant

      Organization Name: Willi Pete

      Terrible service, slow to non-existent support. I paid $15.00 to try to get my domain transferred so i could use it on a different platform. As of now (1 month later) I still do not have MY DOMAIN THAT I PAID FOR!3 times i have submitted the transfer information and my domain is still registered under 3dcart.Worst product I have been involved with in years! STAY AWAY FROM 3DCART!! Unless you want to have terrible service and slow, uncaring support.ZERO STARS!

      1
      • Organization Name: Willi Pete

      This comment refers to an earlier version of this review and may be outdated.

      Rebeca Costa

      Organization Name: Reiki Inner Light

      What a mistake we made in selecting this platform. No support for PHP, it is extremely slow, one problem after the other and ticket after ticket after ticket and no results.We write pages in Portuguese language which has accents on some words and this platform won’t display the pages.Their explanation? it is because of the weird characters on the title of the pages (it could also be an apostrophe in the English language, still it won’t display the page.The people I talked to have been nice but I don’t believe they know much. The platform runs on IIS, Internet Information Service, a Microsoft technology which only a few people in the work still use. Why they are still using this piece of crap server beats me. Where is Apache and all the other Linux free web servers that WORK period.Now I am looking for another platform and can wait till we get out of this fiasco.I will be talking to billing for a refund, if I do not get it I will have to go the charge back route.The other thing that blows my mind is that basic functionality like contact forms are “EXTRA”.The there is the issue with their e-mail server. It is simply a joke. STAY AWAY, do not use this lousy mediocre platform. Use a Linux server, Apache or any other FREE web server. My God how sorry I am we wasted almost two months with this thing.

      1
      • Organization Name: Reiki Inner Light

      This comment refers to an earlier version of this review and may be outdated.

      Young

      Organization Name: Sample Store

      A totally scam hosting company. I did read about their negative reviews, but i didnot listen to. Now i learned. After you pay them, you cannot get your money back no matter you get service or not. if any one have issue with them, file a complaint against them here. https://www.ftccomplaintassistant.gov. i hope US Federal Government will do some investigation against this company.

      1
      • Organization Name: Sample Store

      This comment refers to an earlier version of this review and may be outdated.

      Jeff H.

      Organization Name: OFG Garage LLC

      ECommerce sites are complicated. Microsoft and Apple do not have bug free software, nor do they always have all the features you might want. I haven’t tried any other ECommerce providers but I have just nearly completed building two stores in 3DCart with Startup accounts. I would say that, while I have not liked every answer I have gotten, that the support team has answered my questions fairly promptly, sometime immediately via Chat. In addition, I feel my interaction with the Sales department has been fair and they have been kind to me. There are three problems that I would like to see resolved. 1) They do not support USPS Priority Flat rate box shipping with real-time rates even though they have the Priority flat rate boxes in the default setup for containers. The Add On Apps to provide this functionality are financially onerous to a startup, 5-10 times the cost of the 3DCart subscription. I am forced to create a flat rate shipping charge system and not even use the real-time rates connection that was set up very easily. 2) According to 3DCart and Braintree (a PayPal payment solution provider), 3DCart does not use the free Braintree Sandbox facility. It connects but errors out when attempting to use it. That prevents a thorough testing through the finiancial transactions. 3) When you make the simplest change to a live Store, it becomes active immediately with the default setup. That can be risky, since you can break the continuity of your store or pricing very easily with a mistake. They do have a sandbox account that is reasonable, allowing you to buy for short periods of time. However, I expected that to be included in the base software due to the fact that a live update is like taking your steak off the BBQ with your bare hand. SUMMARY: Setting up a Store is a complicated process due to product presentation, shipping, payments, etc.. That is not always intuitive and every provider will have their methods. However, I have found 90+% of the answers that I was looking for in 3DCart’s extensive Knowledge base and Blog/Forum with well written articles that are generally to the point of the search I made because the article titles are well done. They seem to be reviewed and updated if necessary periodically, which is especially important when the only answer is an HTML modification. Normally, the Administration application has the tools I have needed. People say in other reviews that the themes are older than other providers. I don’t know. I chose an HTML5 theme that seems clean and fresh to me. I suspect that changing them can leave you with a mismatch of settings, especially if I have made HTML changes, so I do not intend to do that without a sandbox account. If my store becomes active, I will use a sandbox for pricing changes too so that a pricing shift for my products results in concurrent changes. I can not comment on performance since my sites are not quite live yet. However, I looked into 3DCart originally because a Store I regularly do business with uses them and I have been impressed and satisfied with their store. (However, they include shipping in their product prices because their products are unique and heavy, normally ship separately, and they use flat rate USPS Priority Parcels)

      5
      • Organization Name: OFG Garage LLC

      This comment refers to an earlier version of this review and may be outdated.

      Kathy

      Organization Name: Bitty Bows

      3DCart is pretty terrible. First off, delivery of agreed products and services. The sales team member that sold me my website and custom design left the company a few months later, and the upper management would not honor what he had promised me. Even though it was written and they have verbal recordings (which they recognized that they listened to and still wouldn’t honor). Also, my data migration from my previous website into my new one went terribly awry. No one knew what they were doing, the person that was in charge of migration left. They brought my stuff into it like a mess, changed prices, deleted products. They couldn’t fix it so just refunded my $600 and said good luck. Put me on my own to fix their mess. This added about 2 months and $1000 for me to get corrected. Second – their design is flawed. If you aren’t going with a template and are instead having custom design work done, have low expectations. My website has baby bows, and when they were ready to go live the baby’s heads were cut off on different viewports from the nose up. Not good. I took screen recordings of it, it was that bad. They don’t test on MacBooks and were pretty dismissive that apple safari exists, so don’t expect the user experience to be acceptable on anything Apple. The people that designed my home vs category vs product page were all different, and there was no flow. The design details were overlooked on a large scale. Third – customer service was terrible. Turn over is high so I had several different people working on my project at different times, and no one communicated and it was like starting over every time. Worst part of the process was regarding inventory. When I bought the site, I had in writing the way my inventory would work with their system. They lined it out, and said I don’t need custom inventory control. HUGE part of my decision making process to go with them over my previous vendor. Fast forward nearing going live, and they realized they couldn’t. So instead of keeping their word they asked for $500 more for what was at best a thrown together solution (that would likely go unsupported). When I fought them, they agreed that I was right and said they would do it for free. And then they never did. Several months later when I was trying to get the inventory control set up, same exact 2 employees that said they would do it went back on their word. The first guy “the problem solver” had received a promotion (to a tech sales position with a quota) and said once again $500 or no dice. And the sales rep just never took my calls or called me back. Incredibly unprofessional. On a couple occasions when facing an issue, I called tech support and they fixed it quickly. But most of the time, it took calling / emailing / and not receiving a response.. Only way to get a response to fixing a problem they created was to pay more. Totally unethical. Reason I am giving it two stars instead of one – the $100 or $200 templates could work perfectly fine for someone else’s needs. The backend features of their site are pretty good, and uptime hasn’t been an issue for the most part. If you are starting out or have a small simple store you could be pleased. I just highly encourage staying away from anything more involved. They didn’t just “drop the ball” on me, they bounced it around and then threw it at my face. I was already looking for its replacement before it went live, and plan to leave once my prepaid hosting fees are done.

      2
      • Organization Name: Bitty Bows

      This comment refers to an earlier version of this review and may be outdated.

      quenel

      Organization Name: Luna Cha

      I felt it. after they take your money, you are mostly thrown into the ocean, no one cares of you. no response at all.

      • Organization Name: Luna Cha

      This comment refers to an earlier version of this review and may be outdated.

      WP

      Organization Name: Olivus Inc

      I can comment about customer service because I’ve been a 3DCart client for about 7 years. Customer service reps are all robots who could care less about helping you. They try to run their organization as efficiently as possible and that means everything is streamlined, cookie cutter, robotic as possible. This is bad for the average website owner. If you are very adept at website issues then they may be OK for you. For me I am ready to make a change to another platform. Also for those selling on Amazon, their integration module does not work 100%. It doesn’t track inventory accurately and it only imports US order (not from other countries). We have to manually copy/paste Amazon.ca orders in 3DCart.

      1
      • Organization Name: Olivus Inc

      This comment refers to an earlier version of this review and may be outdated.

      Pierre duvernois

      Who did you go to I am having the same issue

        This comment refers to an earlier version of this review and may be outdated.

        waterlily

        I have the same issue and I’m looking for other options too.

          This comment refers to an earlier version of this review and may be outdated.

          Gonzalo Gil

          Organization Name: 3dcart

          Hello WP,

          First let us apologize for any communication errors that may have occurred between you and our support team. We have live, in-house tech support available 24/7/365 including holidays, and they try to assist everyone with any issue they have. However, some issues might require a developer or system administrator to get involved, and those issues will need to be escalated. We note that the Amazon integration issue you are experiencing has not been brought up by you directly to our support team. If you have a feature that is not working as advertised, please have the issue escalated so our development team can correct the issue for you. Thank you for sharing your feedback and we are ready to address any other possible issues you may have.

          • Organization Name: 3dcart

          This comment refers to an earlier version of this review and may be outdated.

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