3dcart Review
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- Date Established
- 2001
- Location
- Tamarac, FL
Pros
- Competitive monthly cost
- Numerous features on all plans
- Flexible and robust features
- Customized feature packages available
- No transaction fees
- Numerous payment processing options
- Scalable
Cons
- Limited design tools
- Inconsistent customer support
- Moderate learning curve
Overview
3dcart is a SaaS (Software as a Service) ecommerce platform that serves merchants large and small. With a wide range of pricing options and loads of features right out-of-the-box, 3dcart is an appealing option for those looking for an affordable, fully-hosted selling solution.
Founded in 1997 by Gonzalo Gil and released to the public in 2001, 3dcart hosts over 25,000 customers. What are the three “Ds” in 3dcart, you may wonder? Well, Mr. Gil wanted to create a store-building platform centered around what he saw as the three primary dimensions of ecommerce: store owners, shoppers, and search engines. The search engine dimension remains a big priority for the company to this day, as 3dcart promotes itself as “the best ecommerce platform for SEO.” Of course, the mileage you’ll get out of this claim will vary depending on your own knowledge and skill in the SEO arena.
With an ever-expanding pool of features and partners, 3dcart has tracked along with the evolving ecommerce software marketplace as newer (and often larger) competitors have arisen on the scene. It doesn’t seem like 3dcart has plans to slow down anytime soon, and we are continually monitoring its progress.
Keep reading for a full, unbiased analysis of 3dcart. We’ll look at potential downsides of the software, as well as aspects that set 3dcart apart from the competition.
Table of Contents
Pricing
Rating: Excellent
3dcart has a range of pricing options which allow the platform to work for many different businesses types and sizes. All plans come with a monthly fee, but no additional per-transaction fee is charged by 3dcart beyond the normal payment processing fee from whichever card processor you choose.
There are four main subscription levels — Starter, Basic, Plus, and Pro — as well as additional levels for Enterprise merchants. The key differentiators between the four core plans are:
- Available features
- Store annual revenue
- Number of staff accounts
- Number of hosted email accounts
- Customer support channels
Excerpt of pricing page
Recently, the 100 product limit was removed from the Startup plan. You can now list unlimited products on all plans. While the cheapest two plans — Startup and Basic — share most of the same features, the bumps to Pro and Plus levels provide additional features at each step. And, in a rather rare move for a SaaS platform, 3dcart lets users request à la carte features if needed. Here’s what the pricing FAQ says:
We can customize any of our plans to fit your needs. Contact our sales team at sales@3dcart.com to find out how we can add a specific feature to any plan or add extra staff users.
No further information is given regarding how this may affect pricing or other aspects of your package. Still, we don’t typically see this option publicly advertised by SaaS ecommerce software providers at all.
Another aspect of 3dcart’s pricing system we don’t see very often is flexibility on revenue caps. Typically, when a shopping cart outlines revenue caps by plan, this means you’ll automatically get bumped up to the next subscription level when you reach your current plan’s revenue limit:
Apparently, these amounts are only 3dcart’s “suggested” caps. Check out the pricing FAQ again:
Once your trailing 12-month sales volume reaches the suggested cap for your plan, it may be time for your business to upgrade. At that time, 3dcart will contact you to discuss your options and help you evaluate the next step for your business on a case-by-case basis. Upgrading your account to the next plan gives you room to grow and offers immediate access to additional staff users and the features available in the next-higher plan.
Note that because plans are billed on a month-to-month basis by default, 3dcart does not require you to sign any contracts. However, if you decide to stay with 3dcart, you can purchase a year-long plan and receive a 10% discount. There are discounts available for students and non-profits, as well as special promotions for just about every holiday in existence. That said, you should be 100% confident that 3dcart is the software for you before you make a long-term commitment.
Here’s how 3dcart’s regular, non-discounted monthly pricing shakes out:
Startup Plan — $19/Month
- Sell up to $50K/year
- 1 Staff User
- 2 Hosted email accounts
- 24/7 Email & live chat support
- Unlimited products, bandwidth, storage, & orders
- Unlimited product variations
- Real-time shipping
- Shipping labels
- Facebook store
- Built-in blog
- Single page checkout
- Product reviews
- Gift wrapping
- Coupons, discounts, gift certificates
- Digital downloads
- Tax calculations & reporting
- Manual order creation
- Purchase orders
- Returns (RMA) module
- API access
- eBay & Amazon integrations
- Shared SSL certificate
- And more…
Basic — $29/Month
- All above features, plus:
- Sell up to $100K/year
- 2 Staff users
- 5 Hosted email accounts
- 24/7 Phone, live chat, & email support
Plus — $79/Month
- All above features, plus:
- Sell up to $200K/year
- 5 Staff users
- 10 Hosted email accounts
- Built-in CRM
- Customer Groups
- Make-an-offer pricing
- Store credits
- 3dFeedback (customer surveys & reviews)
- Product comparison
- Email marketing newsletters
- Abandoned cart saver
- Daily deals
- Group deals
Pro — $229/Month
- All above features, plus:
- Sell up to $400K/year
- Additional $50/mo. for every $100K/yr. revenue increase
- 15 Staff users
- 30 Hosted email accounts
- Priority support
- Autoresponder campaigns
- Automation rules
- Gift registry
- Product Q&A
- Loyalty & reward program
- Autoship recurring orders
As mentioned, 3dcart also has enterprise-level packages for larger merchants who outgrow the Pro plan. Pricing starts at $499.99/month and requires a $299 one-time setup fee. Additional features include more staff accounts, disk space, email hosting, security features, site speed, etc. Visit the 3dcart website for more information.
Specific Business Size
Because 3dcart is offered at varying price points and comes with lots of features right out-of-the-box, 3dcart fits businesses across the board. The removal of the product listing cap on the $19/month Starter Plan has made 3dcart an even more appealing option for startups, while the emergence of a relatively inexpensive plan for enterprise merchants could help larger businesses make smoother transitions as they grow.
Hosting
3dcart is a SaaS solution based in the cloud, so you don’t have to worry about managing your servers or updating your software.
Hardware & Software Requirements
None. You just need a computer, an internet connection, and a reliable web browser.
Ease Of Use
3dcart offers a no-risk 15-day free trial, and you can even ask for an extension if needed. When you sign up, you’ll receive a welcome email that lists your user login and password as well as your site’s URL. The email also includes links to several video tutorials.
Upon logging in to your admin, you’ll be presented with a setup page that includes videos and tips at each turn.
If you run into trouble, you can wait for your “trail coach” to give you a call if you’ve provided a phone number (I did not). I also received an email from my coach. However, I think you should be able to figure out most functions on your own. Little gray circles with “?” symbols offer brief, in-dashboard explanations of most input fields to help guide you along.
The 3dcart dashboard is fairly straightforward and is similar to the user-friendly models you find on platforms like Shopify and BigCommerce. One big difference I’ve noticed, however, is that many functions involve a two-step process. Often, you must save a preliminary screen with a few basic input fields before you can move on to more complex configurations of the feature. There are pluses and minuses to this system, but my advice is to just complete and save the first screen as soon as possible so you can move on to the full version of the feature. You can still adjust the basic configurations from the second screen.
Let’s look at a couple of examples of how this works:
Adding a product is a two-step process. First, you’ll be asked to enter basic product information:
Once you save this screen, you’ll have access to a second interface with a new menu bar across the top, which lets you configure more detailed information such as product options/variants, SEO tags, related products, and bulk discounts.
Here’s the product options interface, which I found quite intuitive to use:
Products are easily previewed on your storefront at any time during the process:
Discount creation follows a similar two-step model. You’ll find your discount generator located under the “Marketing > Promotion Manager” tab in your admin.
You’ll first enter basic promotion information:
After saving, you enter a detailed interface that helps you create much more specific and complex discounts. I’ll drop the full screen below, just so you can see how extensive it is:
I am thoroughly impressed with the flexibility of this tool. I could see it becoming a bit overwhelming for some, but if power and control are what you want, you’ve got it here.
During my trial, I also took a look at 3dcart’s order management features. From the orders section of the admin, you can review and process orders and print pre-generated packing slips and invoices.
The green links in the orders dashboard represent modifiable portions of the order, and you can use dropdown “Actions” menu to perform additional functions:
Perhaps not surprisingly, order management was another robust (and therefore somewhat complex) feature.
My tests of 3dcart’s user-friendliness have led me to the conclusion that while it’s a user-friendly piece of software in the grand scheme, the system is best suited to moderately tech-savvy users who are not easily intimidated by a slight learning curve and a bit of trial and error. In the end, these users will benefit from the flexibility and quality of the tools available.
Features
Rating: Excellent
As we’ve already pointed out, 3dcart comes with loads of powerful features right out-of-the-box. Always check to see which features are currently included with each plan, but also remember that 3dcart offers to customize your own feature package if you don’t see what you need at a given level.
Here are just some of the features 3dcart provides:
Front-End Features
- Sell Digital: Sell downloadable products along with physical products.
- Checkout Options: 3dcart lets you enable one-page or three-page checkout to speed conversion.
- Bring Products To Life: Include multiple product images, image zoom, and videos on product pages.
- Gift Options: Allow customers to create wish lists and gift registries, or purchase gift certificates to your store.
- Create Promotions: Offer coupons and discounts, including group deals and daily deals with countdown timers.
- Out-Of-Stock & Pre-Orders: Provide waiting lists for popular products with back-in-stock alerts, and let your customers pre-order upcoming items.
- Alternative Pricing: Let customers make an offer for select items and choose to accept or reject the offer, or offer financing options.
- Automatic Calculators: Use robust tax and shipping calculators to provide real-time quotes for your customers.
- Abandoned Cart Saver: Use abandoned cart notifications to remind your customers to complete their orders.
- Encourage Customer Engagement: Allow customers to submit questions and reviews on product pages.
- Built-In Blog: Inform and entertain your customer base (and boost your SEO) with a blog.
- Rewards Program: Offer rewards points to foster customer loyalty.
- Carrier Notifications: Send customers automated “out for delivery” and “delivery confirmation” emails.
Back-End Features
- Unlimited Product Variants: Create and customize option sets for products. (Many competitors put limits on this ability or require an extension).
- SmartCategories: Easily showcase your sale items with their own category.
- Inventory Management: Control inventory and monitor low stock. Restock your store using the built-in Purchase Order module.
- SEO: Optimize your products and website with lots of SEO tools.
- Bulk Import / Export: Take advantage of bulk importing and exporting to migrate platforms and make bulk edits.
- Order Management: Process orders quickly, create and edit manual orders for mail/phone customers, and create and send invoices.
- Shipping Tools: Print labels and create tracking numbers from your dashboard, and access shipping discounts via carrier integrations. Split shipments for multiple locations.
- POS: Sell in-person with 3dcart iPad POS or a third-party POS solution.
- Email Marketing: Use 3dcart’s email templates to make your email marketing campaign a little easier.
- Multichannel Selling: Sync with eBay and Amazon to sell across multiple channels and manage it all from 3dcart’s admin.
- B2B Features: Enable customer groups, specialized pricing levels, bulk discounts, minimum order quantities, one-click reordering, and controlled product visibility.
- Email hosting: Depending on your package, one or more email accounts are provided for you and your staff.
Again, these are just highlights of 3dcart’s offerings — check out the full list on the company’s website, and then test them out with a free trial. One missing feature I did notice is filtered (faceted) product search and navigation on the front end. It looks you can add this with an app, but you’ll need to factor in an additional cost.
Web Design
3dcart offers a selection of both free and premium templates for your store. There are currently just over 30 premium themes available in the theme store, running from $149-$189 each. I also found approximately 30 free templates in the store, whereas inside my trial dashboard, the total was closer to 70. It looks like you have access to some older HTML5, non- “core” theme options once you’re inside your dashboard.
As a whole, the templates provided by 3dcart are…okay. They aren’t ugly, but many are missing some of the “wow factor” other ecommerce sitebuilders offer. I also don’t see a whole lot of difference between the premium and free themes. Here are the most expensive options:
And, here are a few of the free themes:
The front pages of each template (shown above) actually have the most variation, while the internal category pages often look very similar from template to template.
What about customizing your design once you’ve chosen a template? Well, you should be aware that 3dcart’s design editing tools for non-coders are extremely limited. You must have HTML and CSS knowledge to make most changes to layout, fonts, and styles. In other words, if you’re looking for a flexible drag-and-drop-tool, you will not find it here. You can change a few colors and font sizes, but that’s about it.
3dcart has experimented with more flexible visual editors in the past, but apparently hasn’t settled on a version that’s completely satisfactory. This is disappointing, and I hope 3dcart develops a solution for non-coders down the line. For the time being, 3dcart recommends that you take advantage of its design services for hire if you’d like to make changes to your template and don’t have coding knowledge yourself.
The bottom line: If you want to use 3dcart but don’t have coding skill and can’t invest in a designer, make sure you really like your template the way it is!
Integrations & Add-Ons
At over 200 integrations and counting, 3dcart’s app store includes most add-ons merchants need. Note that many of these apps are actually small feature modules (discussed in the Pricing and Features sections above) that are pre-integrated with your store, but can be enabled and set up from your “Modules” dashboard. This is one way 3dcart manages to offer so many features, but still keep the basic platform relatively simple. These smaller feature modules (like group deals and gift wrapping) are usually free with the corresponding 3dcart subscription, while other apps have one-time or recurring costs.
While 3dcart’s app store isn’t the largest we’ve seen, you’ll still find a variety of options for order management, shipping, security, social media, dropshipping, channel management, advertising and more. They’re all sorted by category in a dropdown bar, which is nice.
Have a look at all the apps available on 3dcart’s site, but here are a few that you might recognize:
- Quickbooks: Accounting software
- Constant Contact: Automated email marketing
- Shipwire: Order fulfillment service
- Shipstation: Shipping software
- Facebook Connect: Social media integration
- Avalara Tax: Real-time tax calculator
- TaxCloud: Sales tax management
- Doba: Dropshipping
- LiveChat: Customer support
- McAfee SECURE: Fraud prevention
- 71lbs: Shipping refunds
- FusioNBot: Filtered product search
- Zapier: Multi-app connector
3dcart also provides a RESTful API, so your developers can build custom connections if the apps you need aren’t already available.
One last note about the 3dcart app store: a lot of the apps only have only one or a very small handful of user reviews, and some have none at all. Be sure to read the actual text of any user reviews carefully and note the date of the comment.
Here’s the one and only review of the Doba dropshipping integration, for example:
Not super helpful in making a decision! You may have to take your chances on a few of the apps in the end, since the feedback pool is so small.
Payment Processing
Rating: Excellent
Although 3dcart does not charge any transaction fees, you can expect to pay processing fees to your processor of choice. Flat-rate providers like Stripe, Square, and PayPal typically charge around 2.9% + 30¢ per ecommerce transaction. If you sell-in person as well, you’ll have a separate (and usually lower) processing rate for those transactions. Manually keyed-in transactions may carry a different rate as well.
Flat-rate is not the only type of pricing available, however. At Merchant Maverick, we’re big proponents of interchange-plus pricing, especially for merchants processing over $10K per month. Having reviewed many payment processors in my day, I really appreciate the fact that 3dcart takes the time to explain this transparent pricing model that keeps your wholesale costs separate. In fact, many payment processing companies would do well do follow 3dcart’s example! The explanation also includes a few recommendations for merchant account providers that can give you this model.
For more information on payment processing, check out our article: The Best Online Credit Card Processing Companies. For now, here are a few 3dcart-compatible processors and/or payment gateways (there are well over 150 in total):
- PayPal
- Stripe
- Authorize.net
- Fattmerchant
- Square
- PayJunction
- Skrill
- Amazon Payments, Inc.
- WorldPay
- Vantiv
- Chase Paymentech
- Heartland
Beyond straight credit cards and debit cards, you can also make other payment methods (e.g. mobile wallets like Apple Pay and Google Pay, cryptocurrencies like Bitcoin) available to your shoppers.
Finally, you should note that 3dcart partners with a few “preferred” providers that can offer discounted processing rates below the standard flat rate of 2.9% + 30¢ per transaction. Merchants must be based in the US and meet other qualifications, so check with 3dcart for specifics.
Customer Service & Technical Support
Here are the 24/7 personalized support options available according to each 3dcart subscription level:
- Startup: Email/web ticket & live chat
- Basic: Email/web ticket, live chat, & phone
- Plus: Email/web ticket, live chat, & phone
- Pro: Email/web ticket, live chat, & phone, with added priority support
Beyond these main support channels, 3dcart offers the following additional resources:
- Knowledgebase
- Video tutorials
- Support forum
- Blog & newsletter
- Webinars
- E-University
- 3dcart Answers
My own experiences with 3dcart’s customer support have been a mixed bag. During my trial, I tested the three routes to personalized support: phone, live chat, and web ticket.
Phone support worked okay for me, although my calls were dropped on several occasions during a transfer. I usually waited on hold about ten minutes before speaking with a representative who patiently answered my questions. Ten minutes is on par with the industry average. Similarly, the question I submitted via web ticket was answered in just a few hours.
Live chat has improved since our last review — I got a response within a few minutes most of the time. However, similar to the dropped calls, my live chat rep would suddenly disappear at times, perhaps hoping I’d become bored and give up.
My advice is to find a couple of knowledgeable reps and get their direct extensions and email addresses. 3dcart is still a small enough company that you ought to be able to do this.
User Reviews
Negative Reviews & Complaints
There are many negative reviews online that condemn 3dcart for a variety of reasons — just check the comments section of this article. Founder Gonzalo Gil has been known to personally respond in some cases, and appears to be solicitous and reasonable.
Here’s what complaints tend to focus on:
- Poor Customer Service: 3dcart is often blamed for being slow to respond to customer concerns and for providing uninformed responses. However, I’ve also recently found a few reviews to the contrary. See positive reviews below.
- Bland Templates: While 3dcart’s themes aren’t bad, they aren’t particularly stunning either. In order to make a truly memorable storefront, you’re going to have to invest in some customization. However, I have seen a few positive reviews recently countering this point. Some users like the variety of template options 3dcart provides (the free templates, in particular) and they like the ability to smoothly switch between themes.
- Moderate Learning Curve: Some users say 3dcart is hard to get the hang of at first, but many of these reviewers also mention that part of the difficulty is due to the depth and capability of 3dcart’s features.
- Expensive Add-Ons: Even with 3dcart’s broad range of native features, this can still become an issue depending on your specific needs. The cost of multiple add-ons can quickly add up.
As you research 3dcart, you may notice a few comments about bandwidth overage fees. You should know that these complaints are no longer relevant as they refer to 3dcart’s previous pricing model.
Positive Reviews & Testimonials
Overall, 3dcart is somewhere in the middle of the ecommerce software pack when it comes to reported user satisfaction — not the best, but not the worst. Many customers are, indeed, very happy with the software, and we’ve seen complaints taper off a bit in recent months. Here are some common accolades:
- Low Price: 3dcart’s plans are priced competitively with Shopify and BigCommerce. Plus, 3dcart doesn’t charge transaction fees (Shopify still does).
- Good Customer Support: Again, opinion is split on this, but the feedback about support is not overwhelmingly negative. Many customers report that support is helpful and responsive.
- Easy To Use: Even with the complexity offered by 3dcart, many customers have said the admin is relatively intuitive overall. And, if you don’t get it right away, there are lots of resources available to give you a hand.
- Out-Of-The-Box Features: 3dcart comes with an uncommon number of features at every price point. I rarely see this many features available at the lowest plan of a SaaS platform.
You can also read several pages of 3dcart testimonials at the company website. With real small business owner names and website addresses included, you could always reach out to these companies to find out if they’re still happy with 3dcart!
Security
3dcart is Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant.
Every plan includes a free shared 256-bit SSL that covers all your site’s pages. However, in order to benefit from that free SSL certificate, you must use 3dcart’s specific checkout domain: [your domain].3dcartstores.com. Otherwise, you can purchase a dedicated SSL certificate, starting at $99.00/year.
Final Verdict
As we’ve watched 3dcart’s platform evolve over the years, we maintain that it is a very solid option for a lot of online sellers. The plans are reasonably priced, and there are tons of important features already built-in. 3dcart ought to scale pretty well as you grow, particularly because 3dcart offers to customize a subscription plan with the precise features you need at every stage of your business. Meanwhile, the wide array of payment processing options is also impressive, and we appreciate that no additional transaction fees are charged by 3dcart itself, regardless of which processor you choose.
We think 3dcart is best suited to merchants who’d like to take advantage of a set of robust and flexible ecommerce features, but who also have the necessary patience to properly learn to use these powerful tools. The moderate learning curve seems to be worth the investment for the degree of power and control you have in managing your store, and once you get the hang of it, your day-to-day operations should be quite simple. Regarding storefront design, the current lack of a drag-and-drop layout editor and very limited design editing tools reinforces our opinion that 3dcart is geared toward tech-savvy folks who are comfortable with HTML and CSS, or those who’d like to hire someone to create a custom design.
Customer service reports continue to be mixed, and the same goes for our own experience with tech support. While we still come across negative feedback about delayed and unresolved web tickets and poor customer service, we have observed a slight decrease in these complaints over time. We’ll be watching to see if this trend continues.
Whichever ecommerce platform you ultimately end up with, we always recommend that you try out the software yourself before you make any decisions. It takes only a few seconds to sign up, and there are no commitments required. If a picture is worth a thousand words, a demo is worth a million. Give it a go.
Rose Holman
Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Latest posts by Rose Holman (see all)
- What Is Dropshipping & How Does It Work? - June 25, 2019
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- Everything You Need To Know About Accepting ACH Payments - April 18, 2019
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Read Next
Organization Name: DC Service Solutions
3dcart does an excellent job at marketing their services and have an unbelievable list of features. Too bad that they have zero customer service, technical support, or billing support after you get on-boarded. I have been fighting every aspect of working with these guys for about a year. We operated an ecommerce site for 3 years before turning it over to 3dcart. Our SEO disappeared completely. New sales were almost non-existent. Every option that is worth having will cost you a fortune and likely come from a third party. Great if you like 2 partner companies “pointing fingers” at each other while you are missing sales with a broken website. There is almost no after hours customer support. Their chat feature takes an average of 2 hours for a response (even during business hours) and has taken as much as 8 hours. Reasons NOT to use 3dcart:1. Very little technical support2. Above average downtime3. Very slow email system4. csv import/export is a pain because of their format5. No bulk picture uploads. A pain if you have more than 10 products6. Their favorite phrase is “I can set you up with a specialist, but that will cost $50/hr”7. They will over-charge you and nobody ever answers in the billing department8. The dashboard is very hard to navigate9. Functionality of simple things like quantity discounts do not work properly10. QB online integration is terrible. There are so many errors that it is easier to do it manually than to link the accounts.I am very unsatisfied and have been for a long time. I don’t do a lot of negative reviews, so they earned this one. I have had 3 billing issues in less than 12 months. Unacceptable!!!
Organization Name: Willi Pete
Terrible service, slow to non-existent support. I paid $15.00 to try to get my domain transferred so i could use it on a different platform. As of now (1 month later) I still do not have MY DOMAIN THAT I PAID FOR!3 times i have submitted the transfer information and my domain is still registered under 3dcart.Worst product I have been involved with in years! STAY AWAY FROM 3DCART!! Unless you want to have terrible service and slow, uncaring support.ZERO STARS!
Organization Name: Reiki Inner Light
What a mistake we made in selecting this platform. No support for PHP, it is extremely slow, one problem after the other and ticket after ticket after ticket and no results.We write pages in Portuguese language which has accents on some words and this platform won’t display the pages.Their explanation? it is because of the weird characters on the title of the pages (it could also be an apostrophe in the English language, still it won’t display the page.The people I talked to have been nice but I don’t believe they know much. The platform runs on IIS, Internet Information Service, a Microsoft technology which only a few people in the work still use. Why they are still using this piece of crap server beats me. Where is Apache and all the other Linux free web servers that WORK period.Now I am looking for another platform and can wait till we get out of this fiasco.I will be talking to billing for a refund, if I do not get it I will have to go the charge back route.The other thing that blows my mind is that basic functionality like contact forms are “EXTRA”.The there is the issue with their e-mail server. It is simply a joke. STAY AWAY, do not use this lousy mediocre platform. Use a Linux server, Apache or any other FREE web server. My God how sorry I am we wasted almost two months with this thing.
Organization Name: Sample Store
A totally scam hosting company. I did read about their negative reviews, but i didnot listen to. Now i learned. After you pay them, you cannot get your money back no matter you get service or not. if any one have issue with them, file a complaint against them here. https://www.ftccomplaintassistant.gov. i hope US Federal Government will do some investigation against this company.
This comment refers to an earlier version of this review and may be outdated.
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Organization Name: OFG Garage LLC
ECommerce sites are complicated. Microsoft and Apple do not have bug free software, nor do they always have all the features you might want. I haven’t tried any other ECommerce providers but I have just nearly completed building two stores in 3DCart with Startup accounts. I would say that, while I have not liked every answer I have gotten, that the support team has answered my questions fairly promptly, sometime immediately via Chat. In addition, I feel my interaction with the Sales department has been fair and they have been kind to me. There are three problems that I would like to see resolved. 1) They do not support USPS Priority Flat rate box shipping with real-time rates even though they have the Priority flat rate boxes in the default setup for containers. The Add On Apps to provide this functionality are financially onerous to a startup, 5-10 times the cost of the 3DCart subscription. I am forced to create a flat rate shipping charge system and not even use the real-time rates connection that was set up very easily. 2) According to 3DCart and Braintree (a PayPal payment solution provider), 3DCart does not use the free Braintree Sandbox facility. It connects but errors out when attempting to use it. That prevents a thorough testing through the finiancial transactions. 3) When you make the simplest change to a live Store, it becomes active immediately with the default setup. That can be risky, since you can break the continuity of your store or pricing very easily with a mistake. They do have a sandbox account that is reasonable, allowing you to buy for short periods of time. However, I expected that to be included in the base software due to the fact that a live update is like taking your steak off the BBQ with your bare hand. SUMMARY: Setting up a Store is a complicated process due to product presentation, shipping, payments, etc.. That is not always intuitive and every provider will have their methods. However, I have found 90+% of the answers that I was looking for in 3DCart’s extensive Knowledge base and Blog/Forum with well written articles that are generally to the point of the search I made because the article titles are well done. They seem to be reviewed and updated if necessary periodically, which is especially important when the only answer is an HTML modification. Normally, the Administration application has the tools I have needed. People say in other reviews that the themes are older than other providers. I don’t know. I chose an HTML5 theme that seems clean and fresh to me. I suspect that changing them can leave you with a mismatch of settings, especially if I have made HTML changes, so I do not intend to do that without a sandbox account. If my store becomes active, I will use a sandbox for pricing changes too so that a pricing shift for my products results in concurrent changes. I can not comment on performance since my sites are not quite live yet. However, I looked into 3DCart originally because a Store I regularly do business with uses them and I have been impressed and satisfied with their store. (However, they include shipping in their product prices because their products are unique and heavy, normally ship separately, and they use flat rate USPS Priority Parcels)
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Bitty Bows
3DCart is pretty terrible. First off, delivery of agreed products and services. The sales team member that sold me my website and custom design left the company a few months later, and the upper management would not honor what he had promised me. Even though it was written and they have verbal recordings (which they recognized that they listened to and still wouldn’t honor). Also, my data migration from my previous website into my new one went terribly awry. No one knew what they were doing, the person that was in charge of migration left. They brought my stuff into it like a mess, changed prices, deleted products. They couldn’t fix it so just refunded my $600 and said good luck. Put me on my own to fix their mess. This added about 2 months and $1000 for me to get corrected. Second – their design is flawed. If you aren’t going with a template and are instead having custom design work done, have low expectations. My website has baby bows, and when they were ready to go live the baby’s heads were cut off on different viewports from the nose up. Not good. I took screen recordings of it, it was that bad. They don’t test on MacBooks and were pretty dismissive that apple safari exists, so don’t expect the user experience to be acceptable on anything Apple. The people that designed my home vs category vs product page were all different, and there was no flow. The design details were overlooked on a large scale. Third – customer service was terrible. Turn over is high so I had several different people working on my project at different times, and no one communicated and it was like starting over every time. Worst part of the process was regarding inventory. When I bought the site, I had in writing the way my inventory would work with their system. They lined it out, and said I don’t need custom inventory control. HUGE part of my decision making process to go with them over my previous vendor. Fast forward nearing going live, and they realized they couldn’t. So instead of keeping their word they asked for $500 more for what was at best a thrown together solution (that would likely go unsupported). When I fought them, they agreed that I was right and said they would do it for free. And then they never did. Several months later when I was trying to get the inventory control set up, same exact 2 employees that said they would do it went back on their word. The first guy “the problem solver” had received a promotion (to a tech sales position with a quota) and said once again $500 or no dice. And the sales rep just never took my calls or called me back. Incredibly unprofessional. On a couple occasions when facing an issue, I called tech support and they fixed it quickly. But most of the time, it took calling / emailing / and not receiving a response.. Only way to get a response to fixing a problem they created was to pay more. Totally unethical. Reason I am giving it two stars instead of one – the $100 or $200 templates could work perfectly fine for someone else’s needs. The backend features of their site are pretty good, and uptime hasn’t been an issue for the most part. If you are starting out or have a small simple store you could be pleased. I just highly encourage staying away from anything more involved. They didn’t just “drop the ball” on me, they bounced it around and then threw it at my face. I was already looking for its replacement before it went live, and plan to leave once my prepaid hosting fees are done.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Luna Cha
I felt it. after they take your money, you are mostly thrown into the ocean, no one cares of you. no response at all.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Olivus Inc
I can comment about customer service because I’ve been a 3DCart client for about 7 years. Customer service reps are all robots who could care less about helping you. They try to run their organization as efficiently as possible and that means everything is streamlined, cookie cutter, robotic as possible. This is bad for the average website owner. If you are very adept at website issues then they may be OK for you. For me I am ready to make a change to another platform. Also for those selling on Amazon, their integration module does not work 100%. It doesn’t track inventory accurately and it only imports US order (not from other countries). We have to manually copy/paste Amazon.ca orders in 3DCart.
This comment refers to an earlier version of this review and may be outdated.
Who did you go to I am having the same issue
This comment refers to an earlier version of this review and may be outdated.
I have the same issue and I’m looking for other options too.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hello WP,
First let us apologize for any communication errors that may have occurred between you and our support team. We have live, in-house tech support available 24/7/365 including holidays, and they try to assist everyone with any issue they have. However, some issues might require a developer or system administrator to get involved, and those issues will need to be escalated. We note that the Amazon integration issue you are experiencing has not been brought up by you directly to our support team. If you have a feature that is not working as advertised, please have the issue escalated so our development team can correct the issue for you. Thank you for sharing your feedback and we are ready to address any other possible issues you may have.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Helicopter Helmet, LLC
Poor Service, Give me your money and wait, six months waiting to get a site redone and same story. They don’t answer their phones unless its a sales call for more money. Lies and Lies. Tired of 3D and going elsewhere. They way overcharge for their services, give you mediocre sites that in reality are outdated, and custom sites to them, is just an additional charge they add for doing basic add-ons. BS>Don’t go to 3D if you’re needing a website inside of a year. Won’t happen!Gonzalo, I’m A CEO too and I answer my phone! and while I’m not in the same business, My customers are important to me. Let’s see how you react when the BS starts catching up to you. At this rate when the people who have been with your company the longest start leaving, you better find out why…
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hello Ron!
Thank you for providing feedback about your experiences with 3dcart. First, we’d like to apologize for any miscommunications between us during your design project. We work with certified partners for custom web design seriously, always with the goal to meet your needs as a merchant, so it’s important to us that we meet your requirements.
Design projects have many steps and all timeframes given are an estimate. This also allows accommodation for delays on clients’ end, as we understand unforeseen events can pop up for busy business owners. We are pleased to note that your new design is live and your issues have been resolved. If you should have any further questions please do feel free to contact us.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Friendly Fumes
We changed to the 3dcart platform after looking at many others. Price, ease of use and a full service company handled a migration from a failed website done by a free lance web person that quit and left us hanging. The customer support is awesome. Even our SEO is being completed at a reasonable cost. Thank you 3dcart for your professionalism. FRIENDLY FUMES is back in action.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hello Bob!
We’re so pleased we could play such a large part in helping your eCommerce website get back in action. Thanks for stopping by to share your comments about 3dcart. You’ve experienced firsthand our commitment to providing the tools and support your business needs to thrive!
This comment refers to an earlier version of this review and may be outdated.
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It is the best e-commerce software for businesses. Thank you for the review it was wonderful and very informative most of my questions get solved . Great work keep it up..!!
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Organization Name: 3dcart
Hi Krinal,
Thanks for sharing your kind words about 3dcart! We are very pleased to know you consider us the best eCommerce software for businesses, as that’s the mission 3dcart aims for every day. We’re happy to hear that your experience lines up with the high standards we have in mind!
This comment refers to an earlier version of this review and may be outdated.
3dcart is a great online store platform, it is better than pinnacle cart in lots of ways, I do recommend this amazing online store builder, the free trial shows everything in action, and that is a good point that they don’t charge for free trial and they let you see how this beautiful eCommerce platform works.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hi Jane!
Thank you so much for sharing your experience with 3dcart. Our mission is to build and continue to refine the absolute best online shopping cart on the market so entrepreneurs like you can have the tools they need to succeed. That’s why we don’t require a credit card for our free trial, because we want everyone to have a chance to see what 3dcart can do for them. Thanks again for your kind words!
This comment refers to an earlier version of this review and may be outdated.
Their customer service is very bad. I opened account one month and I didn’t even connect my domain name to the server and one month and one day later I want to change the domain name and they charger me $50.00 for that. I haven’t opened the website! It is ridiculous charge and I just close the account account. There are many respected shopping cart soft out there, so don’t tie your neck this shopping cart.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hello Shane!
Thank you for your feedback. We apologize for any confusion resulting from the domain change fee. We do offer free domain name registrations as part of the package for any 3dcart customer who hasn’t yet registered a domain on their own. When an account is created, we ask for a domain name for provisioning purposes. If the domain name needs to be changed, the fee comes into effect to ensure the account can be reprovisioned on the server without losing any data. The age of the account is not factored into the reprovisioning process. We regret that this may not have been clearly communicated to you at the time, and we invite you to reach out in the future.
This comment refers to an earlier version of this review and may be outdated.
3dcart charges way too much for extras. Basics that are included with other sites cost a lot extra on 3dcart. Current users can’t get easy access to new plans. Definite bait and switch occurred once I upgraded. All of their SEO and other add-ons are way over-priced and do not deliver what they said that they would do. It is also ridiculous that they force you into a 12 month prepaid contract and won’t offer pro-rated refunds. I am extremely disappointed with the 3dcart service.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hi Doug!
We are sorry that you weren’t satisfied with the built-in features of the 3dcart platform. We do have all our features displayed on our pricing page to help you decide which plan is right for you before you pay. We feel that a one-to-one comparison with other platforms reveals that 3dcart has the most out-of-the-box features of any SaaS eCommerce platform, which overall saves you money versus other platforms in which you need to buy additional apps.
We’d also like to apologize for any misunderstanding regarding our billing procedures. We do not require a 12-month prepaid contract as all our plans are month-to-month; we do offer the option of prepaying for the year in order to receive a discount, but there is no contract involved.
Thank you for stopping by to give your feedback, and please do contact us if you have any additional questions.
This comment refers to an earlier version of this review and may be outdated.
I have been working with 3D cart to transition my website over to responsive design and after spending a lot of time outlining the changes requested the just put my website up without completing the requests “3D Cart” asked me for. I spent time sending emails and making decisions on the design and they didn’t even follow my design requests. After several attempts to get the color scheme correct and a design tech left 3D in the middle of my change over they still do not have it right. I have sent numerous emails and no one will fix the issues. After the consultant I was corresponding with at 3D emailed and said they had gone live with my new design I received a subsequent email telling me that person would be gone the rest of the day. Follow up emails have not been answered.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hello, Tracy!
First, we want to take the opportunity to apologize for any miscommunication that occurred between us during your website transition process. We understand the frustrations that can result from these situations. Fortunately after working with you we were able to proceed as planned and your site went live as scheduled. We appreciate your feedback and welcome you to contact us if you should have any further issues.
This comment refers to an earlier version of this review and may be outdated.
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I have emailed 3dcart so many times for the same thing that I barely have the energy to type this outI am an Enterprise customer which means you get your support tickets answered quickly. But wait, don’t get to excited, the reply is always helpful in the sense that they over explain how it is not there problem or they can’t duplicate the problem or they want to charge you to fix it. This company has wore be down to the point that I don’t want to speak to them again.This review is to warn anybody that is considering this company. They will nickel and dime you for everything. They make themselves sound like they are on the leading edge of the eCommerce but in fact they are way behind. there are better companies that offer more and have less issues.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: 3dcart
Hello, David!
We’d like to apologize for any communication difficulties between you and 3dcart. Troubleshooting always has the potential to be frustrating, and some issues are definitely more complex and harder to pin down than others, especially when third party companies like ShopperApproved or Braintree are involved. A look at our records indicates that all your issues were resolved after you were assigned a dedicated Technical Account Manager as part of your Enterprise package.
Our Enterprise services are geared toward providing maximum support and a powerful feature set, backed up by 99.99% uptime and strong server performance. If you have any further issues, we invite you to please contact your dedicated account manager directly for personalized support rather than going through the traditional support channels.
This comment refers to an earlier version of this review and may be outdated.
We went with 3dcart and paid for a month service of SEO and 6 months of Adwords. The SEO was $250 for a month and Adwords was $750 for 3 months with 3 months free (including $150 per month buy on Adwords). After three months we received a call saying there was 6 months of service included in Adwords, but only 3 months of $150 Adwords buy (which is understandable). We paid another $480 for the Adwords buy. Looking at the Adwords campaigns, we could understand why there was virtually no business coming in for 6 months. I emailed to say that, after paying $1250 for Adwords (with $900 for campaigns) over 6 months, only $150 was actually spent. We were told the payment in January went to money owing on the SEO. That was because the credit card payment for that service was refused; this is impossible to happen, as we paid all by PayPal. Ironically, it appears the only adwords buys were during the 3 months “that we didn’t pay for”. So, we paid a huge amount of money for someone to try and figure out Adwords. One of three $150 Adwords campaign started and ended the same day. There is a reason to start a website with them: the dark web. Yes, if you want to keep something secret and no one find it, simply sign up with these guys and go for the extra SEO and Adwords campaign.Regretfully,Paul.
This comment refers to an earlier version of this review and may be outdated.
Hi Star,
Thanks for your comment! You’re right that 3dcart had changed their pricing structure since our last update. I’ve now updated our pricing section–all of the information should be accurate and current. Good luck with your search for an eCommerce platform! You might take a look at our top eCommerce platforms for some guidance.
Best,
Liz
This comment refers to an earlier version of this review and may be outdated.
I have not used 3DCart for over a year. They automatically debited my account $203.90 on Saturday April 1, 2017. On Monday I opened a ticket (Ticket ID: RUK-220-44514) asking to close my account with 3DCast and be getting a refund of the $203.90 to my bank account. This is the reply I received: “Thank you for verifying the account. Per your request your 3dcart account has been canceled. However, all sales are final and 3dcart does not offer partial or full refunds of any kind. Once the service has been canceled the account will remain online until the end of the billing cycle 3/31/2018.”NOTE: “all sales are final and 3dcart does not offer partial or full refunds of any kind.”What kind of crooks are these people? I have sent email after email asking why I am not entitled to a refund but they will not even respond to my questions. Before you consider doing business with this nest of crooks
This comment refers to an earlier version of this review and may be outdated.
Hello, Gene!
I understand your frustration, but upon signing up for the services there are Terms and Conditions that must be read and agreed to. Within those terms, it’s explained that when you sign up it’s a recurring billing to the card on file. It also explains that in order to prevent charges you must cancel before you are billed and there are no refunds. This was escalated and we agreed to refund a prorated amount of $183.91 to the card on file.
This comment refers to an earlier version of this review and may be outdated.
This company is the worst. Stay away from them at all costs. I have had nothing but terrible results from using them. My traffic went from over 12,000 visits in 2015 to less than 1,800 visit in 2016. Their tech support does not even know how the shopping cart works or functions. They have terrible customer support and the owners of the company hide and will not return phone calls or emails. We all should know that when the owners of a company HIDE, they know they are a rip off and that their company is not a stand up company. I am sending a formal complaint to the BBB. I am also sending a letter to the new Trump administration asking them to investigate these guys for corporate fraud.Bottom line is, STAY AWAY FROM 3DCART AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This comment refers to an earlier version of this review and may be outdated.
Hello, Tommy!
I apologize for any bad experiences you’ve had with the company. You mention your traffic dropped from one year to the next; usually our support checks to make sure there’s nothing on the site causing this. There are many variables that can contribute to traffic loss, from domain registration issues to merchant gateway issues. These types of problems need to be investigated to resolve them properly. Also I have an assigned Customer Advocate that responds to my emails and voicemails so you will be getting a response soon.
This comment refers to an earlier version of this review and may be outdated.
I get poor service so consistently when I call in for help, I have decided to send 3dcart an email every time, and to make my experiences more public on social media and complaints website. Your agents are not rude, they are not mean, they are just categorically unhelpful. You literally have to convince them there is a problem and prove it to them. They are unapologetic. They try to pass you off to any outlet that gets you off the phone. I deal with a lot of other SASS and online companies, and 3dcart phone staff are distinctly the least helpful – I would say even an actual impediment to finding solutions. “Demola” was this week’s frustrator-in-chief in 3dcart tech support. On the other end of the spectrum, I think it is very important to note that James in online chat support is maybe the only source of actual, helpful, technical knowledge I have ever received. I can only get stonewalled by your phone agents so many time without having any recourse or being able to pass along feedback on them. You can easily ignore my emails, but you’ll eventually have to do something when enough people see my complaints on social media, and enough searchable text and keywords on my complaints start creating negative search results when prospective 3dcart clients are doing searches.Just so you know, I’ve used 3dcart for 5+ years, I’m a highly capable user, we’ve paid for premium services. I would love to purchase more if I had any confidence in its value and thought it would actually make my life easier, instead of being left with something that further inhibits my business. If you never have an issue and never need any help, I would give 3dcart 4.5/5, but in reality dealing with them it is painful.
This comment refers to an earlier version of this review and may be outdated.
Hello, Rand!
Thanks for the feedback regarding your experiences with Support. Without feedback we can’t get better, and with that being said we have made some changes in support that will get us back to where we were. We are training and coaching our agents daily to make sure of this. Our goal is to make sure all support agents are knowledgeable and capable of assisting with any issue you come across.
This comment refers to an earlier version of this review and may be outdated.
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Been using 3D Cart for about a year, and everything about it has been perfect for us except for one thing: the outrageously low bandwidth limits. We don’t get that many visitors, and we don’t have that many products on the store, yet somehow we use up 11+ GB per month, and 3DCart only gives us 2GB, so we end up spending a lot in overage fees. I get if we were using 50+ gigs then maybe there would be an extra $5/month fee, but we’re being hammered on the bandwidth. It feels like 1996 with these super-low bandwidth restrictions.
This comment refers to an earlier version of this review and may be outdated.
and they are doing it on purpose..rigging your bandwidth use,.and watch out for the members of your Mailing List. They will blow that one up to,.so you won’t be able to send Newsletters even if you already have their professional plan. They seem to rig everything up so all you have to do is upgrade the sh*t up.
This comment refers to an earlier version of this review and may be outdated.
Hello, Brian!
I understand your feelings regarding the bandwidth limits. You mention your limit being 2GB so you are on the starter plan, also there are more things that contribute to high bandwidth. For example Content, import/export, security/PCI scans, and search engine spiders. We have a great KB article that explains how each affects your bandwidth: https://support.3dcart.com/Knowledgebase/Article/View/141/6/what-is-bandwidth
With this article you can reduce your bandwidth usage. We also have an app called SmarterStats that can help monitor your bandwidth. With your account the app is $15 a month or a one-time charge of $195. I would also suggest calling into support to get more information regarding your bandwidth.
This comment refers to an earlier version of this review and may be outdated.
Yes! They are killing me with bandwidth charges! I upgraded to the professional plan and it’s stull a problem, so now I’m paying more for the plan and for overage, how is it that I increased my bandwidth and they still are saying I’m exceeding. I’m going to move over to Shopify. They have no limits and are current with all types of functionality. After 3 years, I feel like I’ve wasted so much time on platform that is so behind and sub par.
This comment refers to an earlier version of this review and may be outdated.
We find 3dcart itself pretty much OK and have used it for a couple of years. The change to the new interface a year ago was a real pain as we integarate it with other systems we have and had to change quite a lot to accommodate the new interface; but it’s the outages that are hard to put up with. They seem to be a VERY USA focused company, so all their maintenance is done at a time to suit the USA and to heck with people in other time zones. We REGULARLY find or site down after maintenance and its getting to the point now where we are going to be forced to change carts – we don’t want to as we have built our whole system around 3dCart. It’s not so much the orders we lose while the site is down (though that is bad enough) it is the drop in trust level and ongoing loss of business with regular customers who go to our site, see it is down and so go somewhere else.
This comment refers to an earlier version of this review and may be outdated.
Hello, Bob!
We apologize about the maintenance time conflicting with your site’s normal running times. I’m sure we can reschedule your site maintenance so it doesn’t affect your business. You can contact support regarding this issue and have a ticket submitted for it if you haven’t already. If you have done so, please contact support and ask for the ticket to be escalated and we will get right on it.
This comment refers to an earlier version of this review and may be outdated.
Stay far, far away from this very dishonest company. Against my better judgement I let them “design” a cart for me due to the fact that carts are now going responsive. I have an absolutely beautiful site which is made made custom graphics. I talked to their sales person for probably two years about this. He finally had me convinced that they can do custom graphics and my site will look great. I took a big chance. My five year old could have honestly put together a better design. We call it the clown website because the graphics are so bad. It is a disgrace. They only give you one chance for a revision and this is a $5000 design. I knew if I had it revised I would forfeit all of my money on the spot and there was NO WAY it was going to look anywhere near acceptable. It was just a bunch of cut and paste. Nothing custom at all. And it looked really, really bad. So I said that I will have my professional designer to do the work and just put the money to the programming. Renisha, the project manager, is a real pain. She could care less if you are happy with your design. All she wants is to close out on date with your money, happy or not. I have never seen people treated like this in the professional world before and I have built several websites over the last 20 years. So their supervisor Samantha, who seems like a nice lady, said we will put the project on hold in about two weeks and will close out the project after one year, so basically I had one year to get them the design. I was fine with that. Meanwhile I had emailed their CEO twice and was totally ignored. Renisha said he was away- “right: Well I am a CEO and I am away all the time and I also answer emails while I am away. So as we prepare to hand them over the design Renisha states the deal was no longer valid and never were we given one year to complete it. Bull. I have the email and even the sales person contacted me a few days before to check on our progress. Well I told her I have been holding off legal counsel but will be moving forward with it now. She says she can no longer talk to me and this must go to their legal team who will review it in 2-3 weeks. They have no legal team. And by the way they have no security either (maybe now after the DHS and FBI has contacted them). My site and many of their customers’ sites were hacked into and credit cards stolen. The hackers said it was a piece of cake. I worked with them for months and could not get them to secure my site even after they were contacted by the FBI. I asked for their security team and their people told me they have NO security team, The two guys are currently in prison and getting out soon. I will have them contact the customers they broke into and let them know what they did. What a deplorable and dishonest company.
This comment refers to an earlier version of this review and may be outdated.
Hi Tammie,
We’re very sorry to hear about your negative experience with 3dcart.
Regarding your custom website design, we reached out to you some time ago for the final composition for your design, but never received it. You did say you would send it to us but we are still waiting. We will be more than happy to complete your site’s design as soon as we receive the final composition.
We understand your concerns in regards to the hacking issue, but please be aware this is not an issue with 3dcart. Our software is web-based and there was no data compromise on our end. The federal investigation into these hackers exposed their usage of keyloggers as described in this article: https://www.databreaches.net/va-twins-indicted-for-hacking-wire-fraud-and-id-theft/ It is most likely that the hackers had access to your network and took information using such keyloggers. That was their method of stealing customer information. No breach occurred at 3dcart.
We welcome you to contact us with any questions, and are looking forward to receiving the final composition for your site so we can complete the design to your satisfaction.
This comment refers to an earlier version of this review and may be outdated.
I was switching forth with domains and stuff but this is ridiculous. I was with 3dcart about 20 days and there is a little bit of fee for it. The sales rep is a bit forcefully making customer to switch to the 3dcart without asking me either I am interested to join or not. I was a bit overwhelmed by sales rep and he was pushy and forcefully signed me up with their platform company. I was trying to make my own account but they told me that they would done it for me and it turned out that they didn’t put my name as a account holder but they were the account holder. They also bought the domains from godaddy.com and made it sound like they bought the domain without my permission to get me hooked. Also, it takes a while to get to the tech support. I was pretty shocked that I had wait for 2 to 3hrs? or even a day. I am now with shopify. I recommend people to not to go with 3d cart
This comment refers to an earlier version of this review and may be outdated.
Hi Jung,
We would like to apologize for the confusion surrounding your domain name and we regret that the situation was not explained more clearly.
3dcart offers the option of either registering your own domain name or having us register it for you. Our registration of the domain name does not mean that we try to own your company, only that we paid for the registration. If we make the registration, we can release the domain name to you at any time upon request.
This comment refers to an earlier version of this review and may be outdated.
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I have been with 3d cart for 2 years, I have to say that this platform is very limited. I am seriously considering leaving them even though it would be a pain in the neck. The biggest issues I have encountered is that their quantity discount functionality is limited. For example if you have a category for “Pink tshirts” and a category for “Red tshirts” you can not combine quantity discounts since they are in different “Categories” Also I have a huge issue with my shipping causing me to lose $ and it is mind boggling to me. I offer free shipping on orders of $200 or more. But 3d cart bases it off a subtotal rather than a TRUE TOTAL after any other promos or discounts are applied. So if someone places an order that is $210 and then a quantity promo is applied reducing the total sale to $180.00 they still get free shipping. All I am told that “This is the way the cart is configured” and that no one else seems to have this issue. But lucky me I can pay $1k to get it modified. So I have to pay $1k to have a common sense featured applied. I do not know of any store that I can do go that offers free shipping on a certain amount and basis it off of the subtotal before I apply any coupons. Also the reports that I can run is very limited. I sell beauty supplies to salons and 3d cart does not have a way that I can run reports to monitor order patterns. For example if I want to see what customers have not placed an order in the past 60 days I am unable to.I am a basic store that is just looking for some common sense features that 3d cart does not provide.
This comment refers to an earlier version of this review and may be outdated.
Hi Melissa,
Your review on 3D cart is very helpful to me. I am in a similar situation with Volusion, and have been researching (for quite some time) a new solution. 3D cart is the best that I have been able to come up with so far… but with that being said, I am reading a lot of negative reviews and thinking otherwise.
The feature that you are talking about–with free shipping being applied on the actual total, after all promo discounts have been applied–is basic in Volusion and in ProductCart (the service I used prior to Volusion).
At this point, I am thinking of going back to ProductCart because it has been the solution I was happiest with in the end. I just made the mistake of going with a crappy hoster and did the license. I won’t do that again! Cloud service for me, all the way.
This comment refers to an earlier version of this review and may be outdated.
I was told by the 3dcart salesman Burton that this would be a simple process, that he would have me up and running in no time and all this after my explaining that I was not at all tech savvy, in other words that I was nearly computer stupid if you will, that I needed someone who could streamline this process, build me a store and get me in business. He assured me that it would be very simple. During the last 9 days I spent so much time trying to gather information they requested and get them uploaded to them. I would call for support and the theme manager more or less just told me what she needed and I told her I didn’t have a clue how to do that so there would be long silence on the phone while I tried on my own to fix issues I literally knew nothing about and when I asked for help I was informed that this was something I was required to do myself, things that I thought I had paid for to get done. I called support to try and find out how to upload my store setup questionaire(I called the number directly posted on that questionaire) and the suppost person over and over stated he didn’t know what I was referring to, what questionaire he replied, I am only tech support. I called customer service, she didn’t know what I was talking about. No one ever really knew any answers to questions and would always say that I needed to speak to so and so and when I called so and so, they didn’t know what I was talking about. I have spent the last week in a living nightmare with 3dcart. I finally got so frustrated with them that I contacted billing and told them that I wanted my money back(their Standard Plus Package: $1019.00-their 149 Store Setup Package: $499.00 & their Theme Customization Package:$799.00 w/special discount of $699.00 total $2217.00) and they said they could refund the $499.00 setup package money but nothing else. In my opinion, this company sets out to 1st, get your money based on promises that you will have a good quality site up and running in literally no time and that there will only be a small recurring payment/monthly fee. The company has severe communications issues with it’s staffing. For someone that is not tech savvy, this is probably the worst place to put your money thinking they have all the answers to your ecommerce needs. Once they have your money they basically/seemingly take it for granted that everyone is a tech geek and if that were the case, we wouldn’t be seeking help from someone to build for us, we’d be build it ourselves. This site may be okay for tech geniuses, but, if you are not, STAY AWAY from 3dcart and the nightmares I experienced with them. However, keep in mind, that they do in fact have issues with keeping you and their staff all in the same loop. They say they will not refund all my money, only the $499.00 portion, but they have delivered nothing to or for me. They say they recorded all my conversations and I said that I had recorded all of theirs a which time their reply was, that they didn’t give thier permission to record them, I informed them that nor had I granted them permission to record mine. To me, this company one Big Cluster……well you know! Today’s date 9/8/2016, just in case they reply and say that I am talking about a system that has been obsoleted.
This comment refers to an earlier version of this review and may be outdated.
Absolutely!!!! They set out to get and KEEP your money whether you are satisfied or not. In my position it was so easy to satisfy me. Just let me pay more for my designer to make a nice website since their’s completely failed and use the money for the programming rather than the redesign of a site that looks like a clown site. They don’t care whether people are happy or not. And their CEO doesn’t answer emails. What a joke!!! And a bigger joke is that a lot of 3dcart websites were hacked by two college kids and those people never even knew it. They had ZERO security and I called them for months begging them to help me because these kids kept getting into my site and stealing credit cards. They could care less!!!!
This comment refers to an earlier version of this review and may be outdated.
Hi Bob,
We are sorry to hear about your negative experience with 3dcart. Please let us know your domain name so we can look into your issues. We would like to have our Customer Advocate reach out to you.
You are not alone in feeling that you are not “tech savvy;” in fact a large number of our customers feel the same way. We sincerely want to help you and that is why we offer 24/7 support for any questions you may need to ask, as well as our MyWebmaster service to take care of technical tasks you feel unable to complete on your own. Please do contact us with your domain name so we can investigate the issues you have stated in your review.
This comment refers to an earlier version of this review and may be outdated.
I manufacture a product. Started with 3dcart years and still there for now. Over the years I realized that I had to fix most the issues my self. The customer service is slow and sometimes terrible. I was not computer savy you can say when I started but I have learned a lot. It seems over the years that when they make changes to the system more happens then they know about. Recently my sales tax settings were just gone. That is not the first time. Also features that worked are now part of a different plan. Overall I will say I was basically happy with them but I was doing the mistake fixing myself. Once I found the mistakes. As for the future I am not sure if I will stay with 3dcart.
This comment refers to an earlier version of this review and may be outdated.
Hi Emma,
We are sorry to hear about the issues you’ve experienced with the 3dcart platform. We would like to have our Customer Advocate reach out to you to help resolve the problems you have had. Please let us know your domain name so we can be in touch.
It is very unusual for any of your settings to be reset. We can definitely look into that for you as well; as stated we just need your domain name and we can begin our investigation. Thank you for your feedback.
This comment refers to an earlier version of this review and may be outdated.
I talked with sales at 9am Friday, picked a plan, picked a template, and was charged for the plan TWICE. The sales guy promised to have me up and running by the end of the business day on Friday. Guess what it didn’t happen. So what did I get from 3D Cart? Empty promises, two bogus charges for thing I never received, etc. You straighten it all up and make it right just like I would for my customer and I will come back and write a positive review. It seems to me that once the sales guy made the sale, that was the end of him and he moved on to his next “victim” to con money out of.As of today, I have not received a return phone, email or even an initial welcome email. The only thing I have is my bank statement showing two charges from 3D Cart.
This comment refers to an earlier version of this review and may be outdated.
something is going on with the bandwidth. we are not using anymore than normal, we have removed a lot of images and are getting charged for overages to the tune of $100 or more per month. this is in addition to our plan monthly fee. the answers from customer service are smoke and mirrors. this is NOT good. it feels a bit out of control and no easy explanation for the crazy overagesotherwise we are happy with our shopping cart. i would love to speak to someone in upper management and resolve this. we are halfway through the month and showing over +220% bandwidth usage. feeling nickle and dimedLinda
This comment refers to an earlier version of this review and may be outdated.
3dcart seems like a decent shopping cart. Their admin now looks nice and modern. I am only giving it one star because they charge for bandwidth overage. I am on $129.99 plan with 3dcart and on top of that I am paying $155 so it sums up to $285. The bandwidth usage includes when I download data feed, upload images to ftp – these important and necessary tasks in maintaining your store take up too much bandwidth which is why other shopping cart companies such as BigCommerce and Shopify offer unlimited bandwidth – FREE.
I strongly suggest not to use 3dcart if you want to save the $155+ and rather spend it on marketing, and get signed up with BigCommerce or Shopify, which I’m already using, and very happy with them. They’re way better and are honest-to-goodness companies. 3dcart will milk you with the bandwidth overage. As of this writing, I am trying to get them to remove the bandwidth overage, otherwise I will move to another shopping cart. It’s a tedious task but that’s ok, maybe GoDaddy is even better, too.
This comment refers to an earlier version of this review and may be outdated.
From your suggestion of BigCommerce for a lower cost due to their unlimited bandwidth, I’m guessing you are unaware of their HUGE price increase structure that was recently and very quietly enacted. In most cases their over all cost went up several hundred percent, and in some cases over a thousand percent (the percentage increase varies due the change from a flat rate type pricing structure to charges based on both the user’s number of orders and total dollar volume of sales). We are currently on Volusion and were going to move to BigCommerce (had already started migrating product listings), but now have ditched BC before even getting up and running due to the excessive price increase, and are back to searching for another alternative.
This comment refers to an earlier version of this review and may be outdated.
Hi WW,
You sound like you are in the same situation as me. I am also with Volusion and am (and have been for a while) looking for another solution. Just curious if you found a good option… seeing as you wrote this comment almost a year ago. Maybe you have found something that I have not?
This comment refers to an earlier version of this review and may be outdated.
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Worst customer support I’ve ever experienced. Over a week with them now and they still haven’t registered my domain or set up the ssl. Customer service is slow to reply if they even reply at all. I sincerely wish I hadn’t paid for 12 months. I can’t recommend strongly enough that people considering 3dcart seek another provider for their ecommerce solutions. Terrible experience overall. Absolute worst ever!!!
This comment refers to an earlier version of this review and may be outdated.
It’s sad to see companies like 3dcart advertise what their not doing, 24/7 tech support, I registered for the 1rst month and I didn’t even got a chance to log into the website, so here I am waiting for tomorrow to see who I can talk to and cancel my subscription.
This comment refers to an earlier version of this review and may be outdated.
Hi Trinidad,
We’re very sorry to hear about your negative experience with 3dcart thus far. You should have received a Welcome Email with all of your login information shortly after you signed up, including the necessary URL to login. If you happen to know your store URL, you can simply add “/admin” (minus the quotations) to the end of your store URL to get to your login page.
We realize that you posted this review several months ago, but if you’re still in need of assistance, we’d love to help you in any way we can. Please don’t hesitate to reach us by phone, chat or email.
We hope your experience has improved since you left this review, but again, if there is anything at all we can help you with, just let us know, and we’d be happy to answer all of your questions.
This comment refers to an earlier version of this review and may be outdated.
I have had 3D Cart for almost 6 months now, and I will say I like the fact they use all HTML5 and I found a template I really like. That being said the customer server is a JOKE, after reading all the above, I could write my story, to add to it but instead since it looks like all my issues have already been touched upon among others, I will just assure you that is is not getting better.
This comment refers to an earlier version of this review and may be outdated.
Hi Tom,
We’re very sorry to hear about your negative experience with 3dcart’s Technical Support team.
We wanted to reply and give you an update that thanks to insightful feedback like yours, we’ve made a lot of changes here at 3dcart. In addition to having recently restructured our support department, we’ve also significantly expanded our team, and implemented new continual training to ensure that all of our customers receive only the most helpful, friendly support possible.
We hope that your experience has changed for the better since you left this comment, but if there’s anything else that still needs addressing, please don’t hesitate to reach us by phone, chat or email.
This comment refers to an earlier version of this review and may be outdated.
I think the most OBVIOUS disfunction of 3dcart, and I’m ‘just’ starting out with them, is there is no obvious place to login. I agree it is ALL about the money. I don’t think I’ll be staying with them long, as after reading concerns on how they play with the back end with no notice is alarming all by itself. I will keep looking. I definitely don’t like Shopify. They are ALL about the money as well. I don’t know what happened to companies actually ‘caring’ about their customers. If someone finds one PLEASE let me know.
This comment refers to an earlier version of this review and may be outdated.
I chose 3dcart after doing some research. I am leaving Godaddy ecommerce because 3dcart offers 100% more options than 3dcart, the ISSUE is Godaddy actually has 24/7 support. It takes a while before 3dcart replies. Being the BEST Ecommerce software supposedly in the world, their customer service is very poor. If it was not for all of the options with their Ecommerce store, I would not stay with 3dcart for their customer service. They are misleading, they DO NOT offer 24/7. If you have an issue with the platform, you may not get a reply, for awhile. Their phone number just goes to an automated service, and chat is available, but no one is available for hours at a time. They do have friendly chat support though, they are helpful, when they reply.
This comment refers to an earlier version of this review and may be outdated.
I chose 3dcart after doing some research. I am leaving Godaddy ecommerce because 3dcart offers 100% more options than 3dcart, the ISSUE is Godaddy actually has 24/7 support. It takes a while before 3dcart replies. Being the BEST Ecommerce software supposedly in the world, their customer service is very poor. If it was not for all of the options with their Ecommerce store, I would not stay with 3dcart for their customer service. They are misleading, they DO NOT offer 24/7.
This comment refers to an earlier version of this review and may be outdated.
Hi Sandy,
We sincerely apologize for the trouble you’ve had getting a response from our Technical Support team. Although we offer 24/7/365 support, on rare instances we sometimes experience a high-volume of calls, which can result in a longer than average wait time. We do offer a callback service, however, so that you’re not forced to waste time sitting on hold.
As far as emails are concerned, we try our best to reply within 12-24 hours depending on the issue, although in some instances, e-mail tickets are replied to within the hour (particularly in cases of emergency). And of course, chat is always available 24/7, although like phone support, can sometimes have a wait time during exceptionally busy periods.
In addition to having recently restructured our support department, we’ve also significantly expanded our team, which has helped to reduce wait times considerably across all support channels. Our goal is to provide exceptional, helpful support with as little wait time as possible, 24/7/365, for every single one of our merchants.
Of course, we’re always looking for new ways to improve our customer service, especially as our business continues to grow, and valuable feedback like yours gives us the necessary insight to make those changes.
This comment refers to an earlier version of this review and may be outdated.
I’ve used 3dcart for years but am considering changing platforms. As far as the cart software, it has worked great for my little business. The biggest issue I have is with designing pages. The page designer uses WYSIWYG, but you don’t always get what you see. It’s just very clunky and not easy to design with at all. I have many websites using WordPress and it’s very easy to design a page, you don’t get that with 3dcart. I realize this is not WordPress, but most WordPress theme developers will support their themes, that has not been my experience with 3dcart. Support has always been very responsive, however I have asked for some very basic help upgrading a template and some design help, support was very quick to say they charge for those type of services. It feels like nickel and diming like another reviewer said. The other issue is the new dashboard, things were moved and are hard to find. I just go back to the old dashboard, but don’t like it either, too much clicking around to navigate. So from a design and ease of use perspective, I can not recommend 3dcart. If you need a basic cart that functions well and are not too concerned about design, you’re probably good to go. However be sure to do your research, there are other great platforms out there.
This comment refers to an earlier version of this review and may be outdated.
I am curious what other great platforms are out there? I cannot use Shopify because they charge .5% if I use my own gateway and processor, thus my cost would go up over $2,000 a month….
This comment refers to an earlier version of this review and may be outdated.
Hi Jason,
We’re very sorry to hear about the trouble you’ve experienced customizing your store’s design and navigating the Online Store Manager.
We realize how frustrating it can be to be pushed toward a paid service, and our intention is most definitely not to nickel-and-dime you. Unfortunately, design assistance is outside the scope of our Technical Support team. 3dcart has an outstanding in-house team of designers, all of whom have years of experience under their belt, in addition to Bachelor of Design degrees. And while we pride ourselves on having a fabulous, intelligent support team, they are not qualified to offer design assistance of any kind, as much as they would love to.
We hope that you’ve had time to familiarize yourself with the new admin since this review was posted, and that you’ve come to appreciate the changes we’ve made. Our new admin interface was thoroughly tested and designed in response to the feedback of our growing community to ensure universal-approval, although we realize that we can’t please everyone. If for any reason you are still having trouble finding a specific feature, you can always reference our knowledgebase (https://support.3dcart.com/Knowledgebase/Article/View/707) or contact our 24/7 support team for help.
3dcart offers more advanced built-in features than any of our competitors, and we’re constantly developing new ones and partnering with innovative companies to help our merchants succeed in selling online. If you have any questions or require assistance of any kind, please don’t hesitate to reach out to us. We’re here to help you in any way we can.
Thank you again for your honest comment. With feedback like yours, we can continue our ongoing effort to make 3dcart the best shopping cart solution.
This comment refers to an earlier version of this review and may be outdated.
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Customer service could not be worse.If you want to talk to your sales rep you will have to give lengthy explanations on the reasons of your call.Basically they treat you as you were bothering and not as somebody paying them.
This comment refers to an earlier version of this review and may be outdated.
Hi Rolando,
Thank you for taking the time to leave a comment. We’re very sorry to hear that you’ve had a negative experience with our customer service. In response to the complaints we received about our Technical Support, we’ve not only significantly expanded our team, but have also made changes to our training process, ensuring that our team consists of only highly-qualified, friendly agents.
We can assure you that we value every customer here at 3dcart, regardless of whether they’re paying for our most expensive or most affordable plan. We always want an open line of communication between our sales representatives and our customers, so if you’re still having trouble easily reaching your rep, please let us know and we’ll ensure the issue is addressed.
We hope that your experience with 3dcart has improved since you left this review, particularly in regards to our customer service. Again, thank you for your feedback. With insight like yours, we can continue our ongoing effort to improve 3dcart.
This comment refers to an earlier version of this review and may be outdated.
I’ve been developing ecommerce sites for 10 years and have been involved in projects that ranged from $5k to $500k on many different platforms:Magento CE/EEShopifyWooCommerceBigCommerceProStores3dCartFrom a development perspective, 3dCart is by far my least favorite to work with. I hate saying “no, it can’t be done” to clients, but I found myself constantly in this position while working on this platform. A buggy and very limited templating system, a weak API, and wildly porous documentation made customization difficult and sometimes impossible.Their customer support basically just exists to generate sales leads. They literally tried to sell me development services to fix issues with their own system.I was also terribly disappointed with their admin interfaces and capabilities. Lots of UX issues make for an unpleasant experience. If you have a simple small business and have no plans for growth then perhaps 3dCart would be a viable solution, otherwise, look for an ecommerce platform that you’ll be able to bend to your business needs when the time comes. If you can afford it, Magento is usually your best bet.
This comment refers to an earlier version of this review and may be outdated.
Hi Ecom Dev,
We’re very sorry to hear about the limitations you’ve encountered with 3dcart. All of our themes are completely customizable, as is every page of your store, either through FTP or your web browser. Of course, there are some things that just aren’t possible in regards to design and API.
As far as the new 3dcart admin interface, it was thoroughly tested and designed in response to the feedback of our community, and although we’re aware we can’t please everyone, we’re confident that our latest version of 3dcart is our best one yet, and can meet the needs of the most demanding businesses.
If you have any questions or need assistance of any kind, please don’t hesitate to reach out to our 24/7 technical support team. Thanks again for your honest feedback – with insight like yours, we can continue our ongoing effort to improve the 3dcart platform.
This comment refers to an earlier version of this review and may be outdated.
We started on 3DCart in April of 2015 – that was a big mistake. We thought as a small business we would be better off with a smaller provider. Wrong wrong wrong. If I could give them zero stars I would. They are only about money – there is no service offered. Between their SEO/Design/and Support people we have hit the jackpot of ignorant, inexperienced, unhelpful, non-knowledgeable non-service. Their “Holiday Special” packages are a complete ripoff. Social Media, SEO services and Redesign are completely useless, maybe written by a robot? or copied out of a textbook?. I am sure you all get more customers if 3Dcart tells about the weather in your Facebook page… Or says ” we have a sale” in SEO! Ridiculous!In addition they are crawling snail speed and every tiny change costs extra money. Their admin is so cumbersome, I cannot see anyone with more than 150 products using this platform; if there are problems and you have to create a ticket they are often not answered for 3 weeks or they just close them without doing anything! Their technical support specialists do not even know how to fix a “sort by price” problem. Picture adding and rearranging is almost impossible. Using the ” ‘ ” sign for giving a measurement in inches in a product description or in a caption for a picture causes a “programming” mistake that cuts your description off…..same size pictures for products next to each appear in different distorted sizes…I could go on and on…. Stay away from them – I wish I would not have spent so much money with them….Eventually i just have to take this loss and move to someone who appreciates us as a customer and does not waste our time and money.
This comment refers to an earlier version of this review and may be outdated.
Hi Antje,
We’re incredibly sorry to hear about the frustrating experience you’ve had with 3dcart. We pride ourselves on offering innovative design, social media, and SEO services, in addition to reliable, 24/7 technical support. In fact, our technical support department was recently completely revamped, and not only has our team nearly doubled in size, but we’ve also implemented new training requirements to ensure every agent has the tools and knowledge needed to deliver helpful, friendly support.
Of course, as 3dcart continues to grow, there is always room for improvement. We hope your experience has improved since you left this review, but in any case, the issues you have brought to our attention are already being thoroughly investigated and addressed.
We appreciate you taking the time to share your experience. With honest feedback like yours, we can continue our ongoing effort to improve the 3dcart platform, our services and our team.
This comment refers to an earlier version of this review and may be outdated.
Really disappointed with 3dcart, i would not recommend I will be looking at changing my shopping cart website as soon as I get the time over to another provider. Full of bugs and nothing but a nightmare to work with & I have wasted so much time tring to nut out issues/bugs. Customer service is terrible and has gone down hill dramatically in the last 6 months (been using it for 2 years). Run from this product don’t walk.
This comment refers to an earlier version of this review and may be outdated.
Hi Nicole,
We’re sorry to hear about the issues you’ve run into with 3dcart. We’re always striving to improve our platform and our customer service, and work diligently toward achieving 100% customer satisfaction.
In response to the complaints we received about our Technical Support, we’ve recently made significant changes, including the addition of new team members and a new, rigorous training process, ensuring that our team consists of only highly-qualified, friendly agents.
We hope your experience has improved since posting these comments, but if there’s anything you’re still having trouble with, please don’t hesitate to reach out to our 24/7 support team.
This comment refers to an earlier version of this review and may be outdated.
Terrible customer service. You call to speak to technical support and there are 12 callers ahead of you. Once you get to 4 callers ahead of you they hang up on you. Wasted over 1 hr trying to get to someone on technical support. The only one who knows his stuff is geronimo, everyone else is clueless
This comment refers to an earlier version of this review and may be outdated.
Hi Reyna,
Thank you for taking the time to share your experience with 3dcart, and we’re sorry to hear about the trouble you’ve had with our support.
We just wanted to give you an update that in response to the complaints we received about our support, our technical support team has not only doubled in size, but we’ve also made major changes to our training process, ensuring that our team consists of only world-class, friendly agents.
In rare instances, wait times can be longer than average, however, we do offer a callback service so that you’re not forced to waste time sitting on hold. You can also reach us by chat or email at anytime, if you prefer.
Again, thank you for your valuable feedback. We understand that there’s always room for improvement, and with insight like yours, we can continue our ongoing effort to improve 3dcart for all of our customers.
This comment refers to an earlier version of this review and may be outdated.
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We have been with 3DCart for 4 years and aside from a few issues I would have rated our experience as positive. Switching carts is painful, but it looks like it will be a necessary move for us as they are now charging us $170 in bandwidth overages fees and cannot provide a good explaination for why it is happening. We are a small wholesale site with a small captive customer base so when 3DCart started reporting traffic levels of 300,000 visitors per month (10 times what google analytics) and could not explain the reason. We submitted tickets to tech support that were closed without resolution or explanation. We tried to reach them by phone with little progress. 3DCart attributes the bandwidth usage to spiders and robots and their generic solutions are to minimize your image sizes, check upload and import frequency and check to see if you can defend these robots on your own. Or conventionality enough they offer an expensive IP tracker to see if you can defend your own site against these Bandwidth eating robots and spiders. 3DCart is aware of the issue since we found a lot of complaints around this issue, but act unaware to the issue and ignore our requests to resolve the issue. We are currently doubling the price of our hosting costs to over $3000 annually if our bandwidth usage doesn’t continue to go up. Wish us luck in our solo effort to battle cyber bots and spiders. Not exactly the area we want to be spending energy, money and most importantly time on.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeff,
We realize this reply is coming late, and we sincerely apologize that our team was not able to help you get to the bottom of your substantial bandwidth overage fees.
If you still have any concerns regarding bandwidth fees, or are experiencing issues of any kind, please don’t hesitate to get in touch with us. I wish that your experience with our technical support had been a positive one, and again I apologize that no one was able to come to your aid and offer a more helpful solution.
The good news is that we’ve recently revamped our support department from the ground up, and not only has our team nearly doubled in size, but we’ve also implemented rigorous, continual training to ensure that all of our customers receive the best, most help support possible.
Thank you again for taking the time to share your experience with 3dcart. With honest feedback like yours, we can continue our ongoing effort to make 3dcart the best eCommerce solution.
This comment refers to an earlier version of this review and may be outdated.
Hi all,I don’t usually leave comment reviews but I feel that people need to be aware of what they’re getting into when signing up for 3dcart. I have used a handful of top tier web platforms and 3Dcart is by far the most stubborn platform I’ve ever had to deal with. If you want to accomplish ANYTHING outside of a bare bones and completely stripped down site, you will have to pay an additional fee for either custom scripts or add-on modules. As if this isn’t frustrating enough, we encounter constant issues with each of these custom scripts and modules. It seems like every 2-3 months someone at the 3Dcart will play with backend scripts and inevitably break something. Every single time this happens our store loses business. It also doesn’t help that each one of these instances has taken weeks to receive a proper fix from the 3Dcart “support” team. This type of thing has happened more times than I can count but take for example – take their eBay Connector Module. First, this is usually a free connection with other major platforms but costs an additional $15/month with 3D. We initially set up our store to sync inventory and listing details with our eBay store. However, within one week someone at 3Dcart altered the listing template so that image links were set to use relative urls instead of absolute urls. This obviously broke the link paths on the eBay product page. This should typically be an easy fix… well not with 3Dcart. After 10 days the image paths were fixed, but in doing so the image gallery portion of the listing template has now been broken – so technically the paths were corrected but still no images will display. I am now on my 4th week of waiting for this problem to be fixed and have not been able to list new products the entire time. This is just one example from my endless stream of ignored support tickets sitting in my queue. Save yourself the trouble and go with a real platform.
This comment refers to an earlier version of this review and may be outdated.
Hi Jim,
Thank you for taking the time to share your experience with 3dcart. Although this reply is coming very late, we wanted to apologize for the many issues you’ve had to face while with 3dcart.
We’re always striving toward 100% customer satisfaction, and we just wanted to let you know that thanks to valuable feedback like yours, 3dcart has made significant changes to our Technical Support team. In addition to our team having nearly doubled in size, we’ve also implemented rigorous, continual training to ensure that all of our agents have the tools and knowledge to provide our customers with the best, friendliest support possible.
If you’re still having trouble with any of your add-ons, please don’t hesitate to reach out to us for assistance. 3dcart has an amazing team of developers, and we perform extensive, rigorous testing before any updates are implemented. However, when or if an unexpected issue arises, we always do our best to resolve the issue as quickly as possible, as we realize the severe impact an issue of any kind can have on your business.
Again, thank you for your feedback. With insightful comments like yours, we can continue our ongoing effort to improve 3dcart for all of our customers.
This comment refers to an earlier version of this review and may be outdated.
I’ve tried a number of ecommerce platforms and while I don’t normally go out of my way when things don’t go well, 3dCart has convinced me to go the extra mile.Generally, an ecommerce platform has a sales staff that calls daily while you’re using their trial and tells you why their platform is great and the others are awful. While I still contend that Volusion is my least favorite in this respect, 3dCart is every bit as annoying. Expect a daily call and email during the trial. They will be very friendly and offer discounts for year long agreements.The trial is similar to free trials with other services, except that the free trial includes only basic functions. For example, if you are only planning to sell items on 3dCart and never integrate it with any other service, you can fully evaluate 3dCart.If, however, you plan on selling items on eBay or Amazon and wish to share the inventory with 3dCart, you will need an integration of some sort. If you plan on integrating a bookkeeping service, such as Xero or QuickBooks only, you’ll need an integration. If you plan on using an advanced inventory management service to intelligently track inventory, reorder levels, component inventory, etc, you’ll need an integration. The only way to test this is to sign up for their service.I made the mistake of doing this. I normally wouldn’t do this when almost every similar service offers fully functioning trials for free, but I decided to give 3dCart the benefit of the doubt. Their software seems to be a bit older, so I wrote this inconvenience off to some unseen programming limitation. All I can say for sure is that I was way wrong to trust 3dCart with my credit card information.Account set-up was easy to the point that 3dCart had my payment information. I would say that was the last normal or impressive part of the experience. To test the account after paying for it, I had to wait for 3dCart to set-up my account for use, manually, I assume. A day or two later I received an email (to my spam folder, opps) that my account was ready for use.Finally, I could test the API function and see if 3dCart would work for my business. Wrong. I apparently signed up for a plan that wasn’t a high enough tier to support those functions. The sales person never said anything about that.Enough is enough. By this time I had been testing other services and found that BigCommerce, despite being nothing special, was the best fit for my business almost entirely because it’s a bit easier to use than the alternatives I’ve tested. So, I decided to cancel my 3dCart account.Yes, this is a company that makes cancelling an account absolutely as difficult as possible. While they didn’t have to talk to me to take my money, I apparently must speak with someone for them to stop taking my money. If I had known that they were one of these businesses, I would have avoided them 100% from the start.Take my advice and skip this one. There are more modern, easy to use services out there that offer more transparency and less sketchy sales staff.I would propose that Volusion is another one to stay away from, but at least they let me try their service, the full service even, without paying for it. They have also stopped calling me, which is nice.BigCommerce has been alright. They called regularly until I signed up… never since. They also require calling a sales person to cancel their service. Again, while I use BigCommerce, I wouldn’t consider myself a fan.Shopify is my favorite from a customer service perspective. They never called me once, even when I cancelled their service. They did send an email, which was polite and while it did request that I stay with Shopify, it was polite and also asked for the reason I was leaving.
This comment refers to an earlier version of this review and may be outdated.
Hi Jason,
We realize that we’re getting back to you really late with this reply, but we wanted to thank you for your feedback regarding your experience with 3dcart.
We’re sorry to hear about the many negative experiences you had during your time with 3dcart, particularly with the integrations and API. We’re always striving to improve our platform, and offer as many built-in features to all of our customers as possible – even our trial customers. And while some features are limited to higher-tiered plans, these limitations should always be clearly expressed before signup, and we seem to have failed you in that regard, and I sincerely apologize.
We’ve made a lot of changes to the 3dcart platform since this post was published, along with our sales and technical support teams, who have undergone new, extensive training to ensure that all of our customers receive the best, most helpful support possible.
We hope that you’ll consider 3dcart in the future if you ever decide to leave your current eCommerce provider. We’re sure you’ll love all of the new features and improvements we’ve made in your absence. We wish you the best of luck with your business.
This comment refers to an earlier version of this review and may be outdated.
Have to agree with my piers above. Stay away from 3dcart at all costs. We currently have over 3000 products listed in our store and have been with them since April 2009. They initially had good customer support, but in the last year its nearly gone. Every time we have an issue they tell us “It’s with the developers.” Their site doesn’t communicate properly with PayPal Express and it results in a lot of lost orders. We can’t duplicate products. When we call customer service, after being on hold for literally hours, they say… “that issue is with the developers.” If you are just starting out, then go with someone else before you’re too big to leave 3dcart. Don’t let their empty promises tempt you. Try Big Commerce or Yahoo. You pay a bit more in a percentage fee, but you truly get what you pay for.
This comment refers to an earlier version of this review and may be outdated.
Hi Justin,
Although this reply is coming very late, we wanted to thank you for your feedback and provide you with an update about what’s new at 3dcart.
We’ve recently revamped our technical support and sales teams from the ground up, and have implemented new training to ensure that all of our customers receive the best, most helpful 24/7 support possible. And while in rare instances wait time can be longer than normal, we do offer a callback service so that you’re not forced to wait on hold.
We’ve also made a ton of changes to the 3dcart platform, with version 7.0 having released to universally positive reviews. I hope that your experience with 3dcart improved after writing this post, but if you left and you’re open to giving us another shot in the future, we’d love to show you all the great new features 3dcart has to offer you today. We’re proud of our new technical support team and our innovative platform, and we’ll never stop striving for 100% customer satisfaction.
This comment refers to an earlier version of this review and may be outdated.
If I could give 0 stars I would. Here is an email exchange from the COO. Worst customer service. They try to nickle & dime you for every little service too. Buyer Beware!From: AmandaSent: Friday, May 29, 2015 5:07 PMTo: Jimmy RSubject: SEO CancellationHello Jimmy,I just got off the phone with your associate Michele Quinn. I am so incredibly frustrated right now. At the end of Jan my company decided to try out your SEO promotion, buy 3 months & get 1 free. We only planned on the 4 months total. Within that 4 months we have not found the SEO program to fit our needs. We have seen no results and even worse than that I feel that it is a bit suspicious that in march Hannibal said we had 5 broken links & 1 month later we had 1900 when NO work had been done on the site in that time! Then I was given a quote to fix all 1900 broken links when I could never even find 1 on our site! It has not been a great experience, but we knew our 4 months was almost up so, lesson learned. Then today I received our AMEX statement & noticed another charge for $1500. I called and spoke with Michelle. She let me know that it was set up for automatic renewal, & she could not cancel services so I would owe a full month of service even though we may be over by just a day or 2. And I never agreed to automatic renewal in the first place!! She said there was nothing she could do. When I asked for a supervisor I was told that she was not there & would not be there next week either. I had to continue to pry to get any name of a person that could possibly help me. That’s when she directed me to you.We have 2 sites with you guys and I am hoping we can get this corrected, I would hate to have to call AMEX to do a chargeback, but this is a totally unethical way to do business & we will not pay for unauthorized charges. Please help, Thank You!Amanda ______________________________From: Jimmy R [mailto:jimmy@3dcart.com] Sent: Monday, June 01, 2015 7:42 AMTo: Amanda Subject: RE: SEO CancellationHi Amanda,Really sorry about to hear about the issues with the SEO package.I see you signed up for the SEO Advanced Quarterly, which is a charge of $1,500 every 3 months. The SEO is an ongoing service, that’s way it’s defined as quarterly, so there is no option to buy it for just 3 month, it’s recurring for as long as you decide to keep the service. When it comes to billing of SEO services, we really can’t afford to refund previous months, and for prepaid terms, like quarterly, we usually require a 30 day notice to cancel the service and refund the remainder of the period.I’m more concern about the results with the SEO service, since it works extremely well for online stores with very positive results. If it’s acceptable for your company, I would suggest keeping the SEO service, which is already paid until July. I can personally review the results with Hannibal (or reassign to a different SEO Manager if you like), and make sure we take care of the 404 errors reported as part of the package. And for the inconvenience we can apply 1 month credit at the end of the cycle, or towards another marketing service like Google Product Listing Ads or Google Shopping Feed.SEO is key to the success of your online store, and I’m confident that once we’re able to figure this out, the continuous SEO effort will start showing results in the ranking of your store.Jimmy RodriguezCOO | 3dcart.comFrom: Amanda Sent: Tuesday, June 02, 2015 9:12 AMTo: ‘Jimmy R’Subject: RE: SEO CancellationJimmy, this is unacceptable. We never wanted to have more than 3 months service (plus our 4th month free per the promo) which would have been paid through late May. If we wanted more than that we would have just purchased the year & saved money that way. I did not agree to reoccurring charges.I will be contacting AMEX today to dispute these unauthorized charges since it is clear that you are unwilling to help us resolve this issue. Also, could you let me know when our sites are going to be billed next? I hope to get my 2 sites switched over to WIX as soon as possible & don’t want to have to renew anything with 3D Cart. Very disappointed in the service received from 3d cart at all levels.-Amanda
This comment refers to an earlier version of this review and may be outdated.
Hi Amanda,
We realize this reply is coming very late, but we wanted to apologize for the negative experience you had with 3dcart and give you an update about what’s changed since this post was published.
In addition to having revamped our technical support and sales teams, we’ve also made substantial changes to the 3dcart platform. Version 7.0 released to universal acclaim, and now features a POS system, a new admin interface, REST API, and countless new features that we’re sure you’ll love.
Of course, we realize none of these new changes will erase the terrible ordeal you had to go through to get your SEO service cancelled, and again we apologize that the terms of the service were not properly communicated to you. With your feedback, we were able to make the necessary changes to our sales team to ensure all of our customers receive only helpful, informative assistance.
We hope that your experience with 3dcart improved after writing this post, but if you’re no longer with us and are interested in seeing all the new, exciting features 3dcart has to offer, please don’t hesitate to reach out to us.
We wish you the best of luck with your business.
This comment refers to an earlier version of this review and may be outdated.
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Miserable. Stay away from this place. The service is horrible. They don’t return calls and their people in sales cant answer basic questions about their capabilities. On hold is a disaster and they transfer you to everyone else but wont take action to resolve your issue. The biggest challenge is finding good customer service people in South Florida.Clearly this company cant do that and as a result, a bad taste in your mouth if you speak to them.
This comment refers to an earlier version of this review and may be outdated.
Hi Jack,
We apologize that this reply is coming late, but we wanted to let you know that thanks to honest feedback like yours, we’ve made significant changes here at 3dcart.
In recent months, our technical support team was completely revamped from the ground up. In addition to our team having nearly doubled in size, we’ve also implemented new, continual training to ensure all of our customers receive only the best, most helpful support possible. In rare instances when wait times are long, we also offer a call back service so that you’re not forced to wait on hold. And of course, you’re always free to contact us via phone, chat, or email – all of which are available 24/7.
We hope that your experience with 3dcart improved after writing this post, but if you’re not with 3dcart any longer and are open to giving us another shot, we’d love to show you all the new features and improvements we’ve made in your absence.
This comment refers to an earlier version of this review and may be outdated.
I would run not walk from this company we have been with them for 4 years and I have sent many clients to them . my fault for not moving on quickly enough. After a year of the site not connecting with paypal and amazon payments they swore up and down heading into the holidays the problems were fixed . well no way on dec 2 it started again . I clocked 38 hours loss of over ten thousand in sales and the problem was supposedly fixed. Amazon and paypal had plenty to say about the tech problems with 3d cart . I just finished being put on a supervisors desk and he went on extended leave while no one else told me . So we have been down another three weeks the wait times are horrible and tech support is embarrassing . I wish you had a place for me to pin the e-mail communications .
This comment refers to an earlier version of this review and may be outdated.
I wish there’s a quick way to transfer to another hosting company. I too have been going through the same situation, for hours day in day out, our customers would contact us not being to check out and losing us Sales, settings not working properly all of a sudden or changed all of a sudden which I’m sure they are the culprit, who else has access to our settings but our hosting company.We lost thousands in sales since joining them years ago. Every time we submit a ticket, all same answers, its our gateways problem, never theirs. Please someone assist me on transferring to another reliable hosting company. Im sick and tired of dealing with 3dcart.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeanny,
We’re sorry that we’re replying to this post nearly a year later, but we wanted to give you an update about what’s new at 3dcart.
Thanks to insightful feedback like yours, we were able to make significant improvements to our Technical Support department. In addition to our team having nearly doubled in size, we’ve also implemented new, continual training to ensure that all of our customers receive only the best, most helpful support possible.
We realize that there’s no erasing the negative experience you had with 3dcart, but if you’ve since left us and are open to giving us another shot, we’d love to show all the improvements we’ve made in your absence. We’re sure you’ll love all the great new things 3dcart can offer your business, such as our latest platform, Version 7.0, which boasts a ton of new features, including a POS system and a new admin interface.
We wish you the best of luck with your online store.
This comment refers to an earlier version of this review and may be outdated.
Hi Lynn,
We realize you posted this review quite some time ago, but we wanted to reply and give you an update about what’s new at 3dcart.
Thanks to insightful feedback like yours, we were able to make significant improvements to our Technical Support department. In addition to our team having nearly doubled in size, we’ve also implemented new, continual training to ensure all of our customers receive only the best, most helpful support possible, with minimal reply times too.
In addition to our awesome support team, we’ve also released platform Version 7.0, which boasts a ton of new, cutting-edge features, such as our POS system and new, streamlined admin interface. We hope that your experience improved after writing this review, but if you’ve left 3dcart and are open to trying us out again, we’d love to show you firsthand all that 3dcart has to offer you today.
Again, we apologize for the negative experience you had with us and we wish you the best of luck with your online store.
This comment refers to an earlier version of this review and may be outdated.
Anyone considering 3dcart would be wise to go somewhere else. We have been with these idiots for a coupe of years and every time we turn around they are making life more and more difficult. They make changes that impact their customers with NO notification. And they seem to revel in our misery.The latest junk from these bozos is their refusal to accept emails to their support. Now you have to use their url to submit a problem.I just had an email, an order confirmation generated by their store software, to our support email address, hosted by them, rejected. Amazing in and of itself.Then when I tried to forward the rejection notification to their support email address, they sent an automated response stating – and I quote :IMPORTANT: YOUR MESSAGE HAS NOT BEEN DELIVERED!As of March 1st, 2015, support@3dcart.com is no longer a valid email address for support tickets.We ask that you please submit your tickets and request via the 3dcart Online Store Manager to ensure faster service. More information can be found here: https://support.3dcart.com/Knowledgebase/Article/View/274You can also submit tickets via the support portal located at http://support.3dcart.comThanks! Mike Morgan3dcart Director of Client Success
This comment refers to an earlier version of this review and may be outdated.
I’ve been with 3D Cart for over a year now so I think I can effectively submit a review based on experience. First, most of my product line requires hazardous materials shipping. I needed a website that could handle both hazardous and non-hazardous shipments and be able to tell the difference. I went to several independents but they weren’t sure if they could do it and it would cost me several thousand to find out. Well, along comes 3D Cart who promised me they could do it for a pittance compared to what everyone else wanted. With the addition of Advanced Shipping Manager, my website handles the different shipping methods with ease. Having never built a web store before, I was a little lost at times. However, technical support has always been helpful and responsive. So far, my website has run like clockwork with barely a glitch or significant downtime. My first year’s sales figures for just the website alone was over $275k. My sales could have been much higher had I been able to keep up with demand. If your website is not living up to your expectations, don’t blame the hosting service, get up off your lazy butt and market your product. 3D Cart gives you the tools you need to build your site. The success or lack thereof belongs to you.
This comment refers to an earlier version of this review and may be outdated.
I only signed up for the 3DCart trial, only thinking it would be similar to the others … install it on the website, test it out, and then delete it if it wasn’t something I was looking for.Well, after signing up for an account and finding that it wasn’t something I was looking for, I figure I’ll just let the trial expire. But now, I have now gotten a couple of phone calls by a representative asking if I had any questions and making sure everything was going smoothly. Honestly, if I had any questions, I will call or e-mail the company at my convenience …
This comment refers to an earlier version of this review and may be outdated.
3dCart is a disaster. They are more interested in adding ‘features’ than making carts operate properly. They constantly make non-sense changes (like requiring 12 character passwords for email accounts or taking away the ability of administrator accounts to change store passwords) with no notice. Even worse,their implementation of the FedEx API is terrible. In particular, you cannot add insurance to ANY shipment. Discussions with FedEx show that the problem is entirely on 3dCart. Their interface into Quickbooks is infantile and their system allows a user to make mistakes with no error message. And .. if you make changes to a page and then leave, 3dCart does not warn you that you did not save the changes. On top of everything else, when you contact their support, the first response is ‘It’s not our problem’. I could go on .. but that is enough for now.
This comment refers to an earlier version of this review and may be outdated.
Exactly.
Your comment is right on the money
This comment refers to an earlier version of this review and may be outdated.
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Cannot generate shopping feeds for Google with 3Dcart and their support never answers plea for help.
This comment refers to an earlier version of this review and may be outdated.
We have an internet cigar store that sells to Japanese cigar smokers. When we decided to try 3D cart, one of the review sites claimed it supported multi languages as our store needs to be in Japanese. We even called and talked to one of their customer service reps and the rep confirmed that yes it supported Japanese language. This is simply not true. They only support languages that use the same characters as the English language. PLEASE TAKE NOTE OF THIS. We had been working on a new website and it took more than 30 days to finish the new site, so it wasn’t until after that 30 days that we realized this software would not support Japanese language. We brought this to the billing manager’s attention , but could not get a refund (pro rated of course for the time we had it) We paid 500.00 up front for 12 months. The billing manager knew the rep we had talked to and she even confirmed that this person had given us the wrong information (we have that in an email) but yet, they kept our money saying the 30 days had passed. They did not care that reps are telling people the wrong thing. My advice is get everything from them in writing, do not believe anything you are told from their customer service reps, they will give bad information and do anything to make a sale and are unreliable.
In addition to this, whenever we needed help or had a question while we were trying to use this software, averagely it took 2 to 4 weeks to get an answer from them and we had to follow up constantly. It’s hard to run a business when their tech support is THAT slow. We are now back with Avactis and very happy with them, as they DO support multi languages including Japanese. Avactis has recently signed with Paypal too, which is why we tried 3DCart to begin with, we had switched to Paypal and needed a software that could work with them, but at that time Avactis did not and 3DCart did. What an expensive lesson to lose that kind of money, and we are a small struggling family owned company. Stay away from them… keep your money.
This comment refers to an earlier version of this review and may be outdated.
Hi Jean,
I know it’s been quite some time since you posted this, but It definitely helps to go to the Better Business Bureau, http://www.bbb.org to try and get your money back. File a complaint with them, and I think you’ll get results. I did, twice. It’s quick and easy.
Good luck
This comment refers to an earlier version of this review and may be outdated.