Advertiser Disclosure

Shift4Shop

Start Trial

Shift4Shop (formerly 3dCart) Review

Shift4Shop is a shopping cart platform for eCommerce. Formerly 3dcart, Shift4Shop offers a robust free plan for vendors to set up shop online, as well as reasonably priced plans to fit most budgets.

    Kate Hoots
  • UPDATED

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Shift4Shop

Total Rating4.0
Pricing Excellent
Features Excellent
Customer Service Good
Integrations & Add-Ons Good
Reviews Fair
Kate Hoots

Kate Hoots

Expert Analyst & Reviewer at Merchant Maverick
An expert in business banking, consumer finance, and online payments, Kate Hoots has been writing about small business commerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degree in English Literature from Lewis & Clark College.
Kate Hoots
View Kate Hoots's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

Shift4Shop



Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shift4Shop for yourself.

The Merchant Maverick Seal of Approval 🏆

Shift4Shop



Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shift4Shop for yourself.

Sources

To learn more about how we score our reviews, see our eCommerce Software Rating Criteria.

114 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Rick G

    The name and ownership change from 3dCart to Shift4Shop was probably necessary. We had been on the 3dCart platform for a decade.That was a decade of pain and suffering. We’re now on Shopify which is world’s better. My guess is that 3dCart needed a total rebrand because their 3dCart platform was so stuck in the past with an awful track record of bugginess, poor design, and terrible tech support. So it looks like this e-commerce dinosaur, with a fresh infusion of capital, will live a little while longer – before it finally runs out of steam and deservedly fades from the e-commerce landscape.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Randy Curtin

      Organization Name: Arizona Hobbies LLC

      I’ve been with 3dcart (now Shift4 Shop) for 4 years. I left Volusion and have never looked back. The fact I get all of their features at no charge by using Shift 4 Payments as my credit card processor is a big plus. Shift4 Payments is integrated right into the Admin and I can see my statements and activity there. My card rate is the standard 2.9% and 30 cents fee per transaction. I have not had any problems with Shift4 Payments in the year since they acquired 3dcart. There are many advanced features (and most work flawlessly) and they are in house and therefore no 3rd party support hassle, is also a big plus. Most of the criticisms of Support are valid. Support is still a weak point for this cart, but I think they are improving as the number of users grows. I don’t really do anything ‘exotic’ with my store, so maybe I don’t run into the more complicated problems others run into. I do have custom shipping tables which is easy to set up. There have been some recent problems with the backend as there have been server upgrades. I think they may have been struggling with the volume of new business. Shift4 Shop is aggressively working on bug fixes. Shift4 Payments is definitely spending money to make this software successful as it helps their core business of payment processing. One change that has been made is the email service is no longer part of the package. You will have to get your own email host now. I wasn’t paid for this review, I just wanted one more experienced user’s review here. The four-star rating is because of the support issues. You can go to my website at arizonahobbies.com to see my Shift4 Shop.

      4
      • Organization Name: Arizona Hobbies LLC

      This comment refers to an earlier version of this review and may be outdated.

      Kate Hoots

      Randy, I appreciate this balanced review from a user, especially since in my review I stated that we were going to be keeping an eye on this cart due specifically to concerns about Shift4Payments. It’s good to know that for at least one user, it’s working out well. I appreciate you taking the time to share your experience. Thank you, and happy selling!

        This comment refers to an earlier version of this review and may be outdated.

        Randy Curtin

        Organization Name: Arizona Hobbies LLC

        Hi Kate,

        You’re Welcome. As for Shift4 Payments, it does keep improving. Lately through using them as a credit card processor, customers can use Google Pay and Apple Pay as payment methods. Amazon Pay is coming next. I save about $ 800.00 per year by no longer having to pay for website hosting with all of their premium features. This is a side business from my real job and that savings is tremendous for me. As for SEO, I primarily sell books and my listings are right up there with Amazon’s.

        Regards,
        Randy K. Curtin
        Arizona Hobbies LLC

        • Organization Name: Arizona Hobbies LLC

        This comment refers to an earlier version of this review and may be outdated.

        Glen Hackler

        Organization Name: RC Plane Stands

        support is very inconsistent, and believe me, you’re going to need them a lot. Some things they fix and others they just ignore. I’ve been waiting for over a month for them to fix a couple of issues on a template and I can’t even get them to respond anymore. I go on their chat and have them look into the support ticket and they say they will but I stillhaven’t had a response on the two issues nor have they been fixed. Like a few people above, I’m looking for other options to move to also. If it wasn’t so much work to move my site, I would have changed 30 days after I started with them. Other carts have to care more than these guys, RIGHT?

        1
        • Organization Name: RC Plane Stands

        This comment refers to an earlier version of this review and may be outdated.

      More Comments

      Comments are closed.

      The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.

      Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

      Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

      Get Started With A Top Pick! 🏆

      Shift4Shop gets our expert seal of approval.

      Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. Shift4Shop made the cut!

      Learn More About Shift4Shop

      Get started with no commitment today.

      Sign up for the Maverick Newsletter

      • Please select topics of interest

      • We occasionally send out emails with special offers.
      • This field is for validation purposes and should be left unchanged.