3dcart Review
- Date Established
- 2001
- Location
- Tamarac, FL
Overview
3dcart is a feature-rich eCommerce platform that serves merchants large and small. With a wide range of pricing options and loads of features right out of the box, 3dcart is an excellent option for merchants who are looking for an affordable, fully-hosted selling solution.
Founded in 2001 by Gonzalo Gil, 3dcart currently hosts over 17,000 customers. With an ever-expanding pool of themes and partners, it doesn’t seem like 3dcart will be slowing down anytime soon.
Keep reading for a full, unbiased analysis of 3dcart. We’ll discuss pricing, features, usability, and potential downsides of the software.
But first, check out this video for a quick overview of 3dcart.
Pricing
3dcart has a wide range of pricing options which allow the platform to work for many different businesses.
Because all plans are billed on a month-to-month basis, 3dcart does not require you to sign any contracts. However, if you decide to stay with 3dcart, you can purchase a year-long plan and receive a 10% discount. Keep in mind that 3dcart does not allow refunds beyond their 30-day Money Back Guarantee, so please make sure that 3dcart is the right platform for your store before you commit for an extended period of time.
All plans come with unlimited products, online storage, and bandwidth, free domain registration, and API connectivity, along with 24/7 phone support. Although most eCommerce solutions only offer phone support at higher subscription levels, with 3dcart you can talk with a real human being even on the lowest plan.
Note: 3dcart has recently (as of May 2017) changed their pricing structure. They have discontinued their $10/month plan and consolidated the rest of their plans into a simpler model. I’m presenting the most current pricing information below.
You can take a look at 3dcart’s pricing page or view my breakdown of 3dcart’s pricing model:
Basic — $29/month
- 2 Staff Users
- All Essential Features, Including:
- Unlimited Products
- Unlimited Bandwidth
- Unlimited Storage
- Real-Time Shipping
- Shipping Labels
- Facebook Store
- Built-in Blog
- Single Page Checkout
- Product Reviews
- Digital Downloads
- Tax Calculations & Reporting
- API Access
- eBay and Amazon Integrations
- And More
Plus — $79/month
- 5 Staff Users
- All Above Features Plus:
- CRM
- Customer Groups
- Make-an-Offer
- 3dFeedback
- Email Marketing Newsletters
- Email Accounts
- Daily Deals
- Group Deals
Pro — $299/month
- 15 Staff Users
- All Above Features Plus:
- Autoresponder Campaigns
- Abandoned Cart Saver
- Automation Rules
- Gift Registry
- Product Q&A
- Reward Points
- Priority Support
Enterprise — Pricing Negotiable
- Unlimited Staff Users
- For those Selling over $400K/year
- All Above Features Plus:
- Technical Account Manager
- Custom Programming Available
There are other Enterprise-level services available at additional cost. Find out more about 3dcart Enterprise plans and services.
There are also discounts available for charities and non-profits.
Specific Business Size
Because 3dcart is offered at varying price points and comes with lots of features right out of the box, 3dcart fits businesses across the board. I would recommend 3dcart for both small and larger enterprises.
Current 3dcart merchants include TooCuteBeads.com, YogaAccessories.com, and LAMinerals.com. You can check out a longer client list (as well as a few testimonials) on this web page.
Web-Hosted or Licensed
Web-Hosted. 3dcart is based in the cloud, so you don’t have to worry about managing your servers or updating your software.
Hardware and Software Requirements
None. 3dcart uses SaaS (Software as a Service) technology. You just need a computer, an internet connection, and a reliable web browser.
Features
3dcart comes with loads of features right out of the box, even at its lowest plan. Here are some of the features you get with 3dcart:
Front End Features
- Sell digital and physical products.
- Enable one-page checkout to speed conversion.
- Include multiple product images, image zoom, and videos on product pages.
- Allow customers to create Wish Lists and Gift Registries.
- Offer gift certificates, coupons, and discounts.
- Provide waiting lists and back orders for popular products.
- Use robust tax and shipping calculators to provide real-time quotes for your customers.
- Use abandoned cart notifications to remind your customers to complete their orders.
- Allow customers to submit questions and reviews on product pages.
- Inform and entertain your customer base (and boost your SEO) with a blog.
- Offer a Rewards Program to foster customer loyalty.
Back-End Features
- Control inventory and monitor low stock items.
- Manage your mailing lists using CRM tools.
- Organize products automatically using SmartCategories.
- Optimize your site with lots of SEO tools.
- Take advantage of bulk importing/exporting to migrate platforms and make bulk edits.
- Customize your invoices and packing slips and print them easily.
- Sell in-person with 3dcart POS.
- Use 3dcart’s email templates to make your email marketing campaign a little easier.
- Sync with eBay and Amazon to sell across multiple channels and manage it all from 3dcart’s admin.
These are just the highlights of 3dcart’s offerings, but you should check out the full list.
Ease of Use
3dcart has lots of tools to help you start moving product. You can check them out for yourself with the no-risk 15-Day Free Trial.
When you sign up, you’ll receive a welcome email that lists your user login and password as well as your site’s URL. The email also includes links to several video tutorials.
Upon logging in to your admin, you’ll be presented with a setup wizard that includes videos and tips at each turn. If you need more help, aided onboarding is available, though it costs $399.00. Yikes.
On the other hand, you could just wait for your account manager to give you a call. My phone rang only thirty minutes after I created my account. I’ll admit that I panicked and didn’t answer (phones are scary!), but when I listened to the voicemail, I found that 3dcart only wanted to answer my questions about the platform.
However, I think you should be able to figure out most functions on your own. The dashboard is fairly straightforward and is similar to the user-friendly models you find on platforms like Shopify and BigCommerce.
Adding a product is a two step process. First, you’ll be asked to enter basic product information.
Once you save that information, you’ll have access to a second product page, which lets you add more detailed information. There you can adjust shipping and inventory information and write SEO tags.
Discounts follow a similar two-step model. You can find your discount generator located under the “Promotion Manager” tab in your admin.
You’ll first enter basic promotion information. Here you’ll create a name for your promotion and select a range of dates during which that promotion will be active.
After you save that page, you can access 3dcart’s more detailed discount settings. I am thoroughly impressed with the available discount features. You can apply your promotions to specific products and categories. Or, you can create a discount that applies to a full order if a specific product is in the basket. There are lots of discount options available.
During my trial, I also took a look at 3dcart’s order management features. Using order management, you can fulfill orders more quickly and simply. From the orders section of the admin, you can review and process orders and print pre-generated packing slips and shipping labels.
If you get stuck, you can always use 3dcart’s 24/7 live chat support to work your way out. In the past, I’ve received quick responses to the questions I posed on live chat. However, during my most recent demo, I didn’t receive any response at all to my questions. 3dcart claims to respond within five hours; I’m not sure why that wasn’t the case during my demo.
Overall, I would give 3dcart’s ease of use a solid four out of five stars. There were a couple confusing functions, but after a very slight learning curve, 3dcart’s admin should be good for day-to-day use.
Web Design
3dcart offers over 60 free themes, all of which are mobile responsive. The free themes are . . . okay. They aren’t ugly, but they’re certainly missing the wow factor other eCommerce platforms offer.
There are a few dozen premium themes as well, priced from $99 to $199, though I don’t see much of a difference between the free and premium themes. You can either purchase a premium theme individually, or you can pay $249/year for unlimited access to every premium theme available (which, by the way, I don’t recommend, because you probably shouldn’t be changing the look of your site all that often). Here’s an example of a premium theme:
If you’d prefer to build your own look, there are design services available, although they come at a steep price.
On the other hand, if you’re bold enough to customize on your own, you can take advantage of 3dcart’s theme editors. There are HTML and CSS editors as well as a WYSIWYG (what you see is what you get) editor, which allows you to make changes to your storefront’s content without touching any code.
Additionally, there’s a drag and drop editor with which you can make quick adjustments to widgets on your storefront. I think the drag and drop function is pretty cool, though a 3dcart representative told me it’s mostly just flashy. Apparently, once you figure out the editors in the admin, the drag and drop editor isn’t really necessary. Here’s what that drag and drop editor looks like:
Integrations and Add-Ons
3dcart’s App store includes most add-ons merchants need. There are add-ons for Order Management, Shipping, Security, Social Media, Drop Shipping, Channel Management, Advertisement and more. And they’re all sorted by category in a drop down bar, which is nice.
You can see all the apps available by clicking the link above, but here are a few that you might recognize.
- Quickbooks: Accounting Software
- Constant Contact: Automated Email Marketing
- Shipwire: Order Fulfillment Service
- Facebook Connect: Social Media Integration
- Avalara Tax: Real Time Tax Calculator
- TaxCloud: Sales Tax Management
3dcart also provides a RESTful API, so your developers can build custom connections (if the apps you need aren’t already available).
Payment Processing
3dcart integrates with over 100 payment gateways, including:
Although 3dcart does not charge any transaction fees, you can expect to pay those fees (usually around 2%-3%) to your payment gateway of choice.
Customer Service and Technical Support
3dcart provides customer support through several avenues. All plans include the following:
- Support Tickets
- Knowledge Base
- Video Tutorials
- Support Forum
- Social Media: You can contact 3dcart on Facebook, Twitter, and Instagram.
- Webinars
- E-University
- 3dcart Answers
- 24/7/365 personal support via email, live chat, and phone
- Phone: 1-800-828-6650
In the past, 3dcart has been criticized for their poor customer support. However, in May 2016 they restructured their customer support model, changing the way calls are routed and rearranging their physical offices so that sales representatives are closer to technical support.
During my demo, I spoke with a 3dcart representative about a problem in my admin. That sales representative worked with a technical support representative to resolve the issue as I waited on hold. Let us know in the comments below if you’ve noticed any improvement in 3dcart’s customer support.
Negative Reviews and Complaints
There are many negative reviews online that condemn 3dcart for a variety of reasons (just check the comments section of this article). Here’s what they tend to focus on:
- Poor Customer Service: 3dcart is often blamed for being slow to respond to customer concerns and for providing uninformed responses. It has also been blamed for falsely charging customers for plans or features they did not want to purchase. However, I’ve also recently found a few reviews that counter this point. See positive reviews below.
- Bland Templates: While 3dcart’s themes aren’t bad, they aren’t particularly good-looking either. In order to make a truly stunning storefront, you’re going to have to invest in some customization.
As you research 3dcart, you may notice a few comments about bandwidth overage fees. You should know that these complaints are no longer relevant as they refer to 3dcart’s previous pricing model.
Positive Reviews and Testimonials
More recently, I’ve noticed a shift of popular opinion in regard to 3dcart. Perhaps 3dcart’s new customer service model is doing some good after all. Though, to be honest, I’m a little suspicious of all of the recent positive reviews online, especially on Trustpilot. Many of the reviews on this page, in particular, were posted on the same day, which suggests the influence of the company. To be fair, that does not necessarily mean that the reviews are false. Perhaps the company just asked its satisfied customers to post online; who’s to say?
Regardless, this is what 3dcart customers love.
- Low Price: 3dcart’s plans are priced competitively with Shopify and BigCommerce. Plus, 3dcart doesn’t charge transaction fees (Shopify still does).
- Good Customer Support: Customers on the Better Business Bureau website report that customer support is helpful and responsive. Reportedly, live chat is an excellent way to contact customer service. 3dcart claims to respond to inquiries on live chat within five hours.
- Easy to Use: The admin is relatively intuitive. And, if you don’t get it right away, there are lots of resources available to give you a hand.
- Out of the Box Features: 3dcart comes with an uncommon amount of features at every price point. I’ve never seen this many features available at the lowest plan of a SaaS platform. The nearest platform to 3dcart in terms of features is Magento, a self-hosted software program that’s typically much more difficult to use.
Security
3dcart is Level 1 PCI DSS (Payment Card Industry Data Security Standard) Compliant and comes with FraudWatch, which protects against fraudulent transactions.
Every plan includes a free GeoTrust 128-bit SharedSSL. However, in order to benefit from that free SSL certificate, you must use 3dcart’s specific checkout domain: [your domain].3dcartstores.com. Otherwise, you can purchase an SSL certificate, starting at $99.00/year. See more SSL certificate options.
Final Verdict
3dcart is a pretty good option as far as shopping carts go, though it’s still far from perfect. The plans are reasonably priced, and there are tons of important features already built-in. My primary concern has to do with technical support. Customers have been very upset with 3dcart’s support system for a long time, and this recent restructuring has only begun to show results. However, I must admit that I am hopeful.
I recommend first and foremost that you try out the software yourself before you make any decisions. It takes only a few seconds to sign up, and there are no commitments required. If a picture is worth a thousand words, a demo is worth a million. Give it a go.
Liz Hull
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75 Comments
We went with 3dcart and paid for a month service of SEO and 6 months of Adwords. The SEO was $250 for a month and Adwords was $750 for 3 months with 3 months free (including $150 per month buy on Adwords). After three months we received a call saying there was 6 months of service included in Adwords, but only 3 months of $150 Adwords buy (which is understandable). We paid another $480 for the Adwords buy. Looking at the Adwords campaigns, we could understand why there was virtually no business coming in for 6 months. I emailed to say that, after paying $1250 for Adwords (with $900 for campaigns) over 6 months, only $150 was actually spent. We were told the payment in January went to money owing on the SEO. That was because the credit card payment for that service was refused; this is impossible to happen, as we paid all by PayPal. Ironically, it appears the only adwords buys were during the 3 months "that we didn't pay for". So, we paid a huge amount of money for someone to try and figure out Adwords. One of three $150 Adwords campaign started and ended the same day. There is a reason to start a website with them: the dark web. Yes, if you want to keep something secret and no one find it, simply sign up with these guys and go for the extra SEO and Adwords campaign.Regretfully,Paul.
Hi Star,
Thanks for your comment! You’re right that 3dcart had changed their pricing structure since our last update. I’ve now updated our pricing section–all of the information should be accurate and current. Good luck with your search for an eCommerce platform! You might take a look at our top eCommerce platforms for some guidance.
Best,
Liz
This comment refers to an earlier version of this review and may be outdated.
I have not used 3DCart for over a year. They automatically debited my account $203.90 on Saturday April 1, 2017. On Monday I opened a ticket (Ticket ID: RUK-220-44514) asking to close my account with 3DCast and be getting a refund of the $203.90 to my bank account. This is the reply I received: "Thank you for verifying the account. Per your request your 3dcart account has been canceled. However, all sales are final and 3dcart does not offer partial or full refunds of any kind. Once the service has been canceled the account will remain online until the end of the billing cycle 3/31/2018."NOTE: "all sales are final and 3dcart does not offer partial or full refunds of any kind."What kind of crooks are these people? I have sent email after email asking why I am not entitled to a refund but they will not even respond to my questions. Before you consider doing business with this nest of crooks
This comment refers to an earlier version of this review and may be outdated.
Hello, Gene!
I understand your frustration, but upon signing up for the services there are Terms and Conditions that must be read and agreed to. Within those terms, it’s explained that when you sign up it’s a recurring billing to the card on file. It also explains that in order to prevent charges you must cancel before you are billed and there are no refunds. This was escalated and we agreed to refund a prorated amount of $183.91 to the card on file.
This comment refers to an earlier version of this review and may be outdated.
This company is the worst. Stay away from them at all costs. I have had nothing but terrible results from using them. My traffic went from over 12,000 visits in 2015 to less than 1,800 visit in 2016. Their tech support does not even know how the shopping cart works or functions. They have terrible customer support and the owners of the company hide and will not return phone calls or emails. We all should know that when the owners of a company HIDE, they know they are a rip off and that their company is not a stand up company. I am sending a formal complaint to the BBB. I am also sending a letter to the new Trump administration asking them to investigate these guys for corporate fraud.Bottom line is, STAY AWAY FROM 3DCART AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This comment refers to an earlier version of this review and may be outdated.
Hello, Tommy!
I apologize for any bad experiences you’ve had with the company. You mention your traffic dropped from one year to the next; usually our support checks to make sure there’s nothing on the site causing this. There are many variables that can contribute to traffic loss, from domain registration issues to merchant gateway issues. These types of problems need to be investigated to resolve them properly. Also I have an assigned Customer Advocate that responds to my emails and voicemails so you will be getting a response soon.
This comment refers to an earlier version of this review and may be outdated.
I get poor service so consistently when I call in for help, I have decided to send 3dcart an email every time, and to make my experiences more public on social media and complaints website. Your agents are not rude, they are not mean, they are just categorically unhelpful. You literally have to convince them there is a problem and prove it to them. They are unapologetic. They try to pass you off to any outlet that gets you off the phone. I deal with a lot of other SASS and online companies, and 3dcart phone staff are distinctly the least helpful - I would say even an actual impediment to finding solutions. “Demola” was this week’s frustrator-in-chief in 3dcart tech support. On the other end of the spectrum, I think it is very important to note that James in online chat support is maybe the only source of actual, helpful, technical knowledge I have ever received. I can only get stonewalled by your phone agents so many time without having any recourse or being able to pass along feedback on them. You can easily ignore my emails, but you’ll eventually have to do something when enough people see my complaints on social media, and enough searchable text and keywords on my complaints start creating negative search results when prospective 3dcart clients are doing searches.Just so you know, I’ve used 3dcart for 5+ years, I’m a highly capable user, we’ve paid for premium services. I would love to purchase more if I had any confidence in its value and thought it would actually make my life easier, instead of being left with something that further inhibits my business. If you never have an issue and never need any help, I would give 3dcart 4.5/5, but in reality dealing with them it is painful.
This comment refers to an earlier version of this review and may be outdated.
Hello, Rand!
Thanks for the feedback regarding your experiences with Support. Without feedback we can’t get better, and with that being said we have made some changes in support that will get us back to where we were. We are training and coaching our agents daily to make sure of this. Our goal is to make sure all support agents are knowledgeable and capable of assisting with any issue you come across.
This comment refers to an earlier version of this review and may be outdated.
Been using 3D Cart for about a year, and everything about it has been perfect for us except for one thing: the outrageously low bandwidth limits. We don't get that many visitors, and we don't have that many products on the store, yet somehow we use up 11+ GB per month, and 3DCart only gives us 2GB, so we end up spending a lot in overage fees. I get if we were using 50+ gigs then maybe there would be an extra $5/month fee, but we're being hammered on the bandwidth. It feels like 1996 with these super-low bandwidth restrictions.
This comment refers to an earlier version of this review and may be outdated.
and they are doing it on purpose..rigging your bandwidth use,.and watch out for the members of your Mailing List. They will blow that one up to,.so you won’t be able to send Newsletters even if you already have their professional plan. They seem to rig everything up so all you have to do is upgrade the sh*t up.
This comment refers to an earlier version of this review and may be outdated.
Hello, Brian!
I understand your feelings regarding the bandwidth limits. You mention your limit being 2GB so you are on the starter plan, also there are more things that contribute to high bandwidth. For example Content, import/export, security/PCI scans, and search engine spiders. We have a great KB article that explains how each affects your bandwidth: https://support.3dcart.com/Knowledgebase/Article/View/141/6/what-is-bandwidth
With this article you can reduce your bandwidth usage. We also have an app called SmarterStats that can help monitor your bandwidth. With your account the app is $15 a month or a one-time charge of $195. I would also suggest calling into support to get more information regarding your bandwidth.
This comment refers to an earlier version of this review and may be outdated.
We find 3dcart itself pretty much OK and have used it for a couple of years. The change to the new interface a year ago was a real pain as we integarate it with other systems we have and had to change quite a lot to accommodate the new interface; but it's the outages that are hard to put up with. They seem to be a VERY USA focused company, so all their maintenance is done at a time to suit the USA and to heck with people in other time zones. We REGULARLY find or site down after maintenance and its getting to the point now where we are going to be forced to change carts - we don't want to as we have built our whole system around 3dCart. It's not so much the orders we lose while the site is down (though that is bad enough) it is the drop in trust level and ongoing loss of business with regular customers who go to our site, see it is down and so go somewhere else.
This comment refers to an earlier version of this review and may be outdated.
Hello, Bob!
We apologize about the maintenance time conflicting with your site’s normal running times. I’m sure we can reschedule your site maintenance so it doesn’t affect your business. You can contact support regarding this issue and have a ticket submitted for it if you haven’t already. If you have done so, please contact support and ask for the ticket to be escalated and we will get right on it.
This comment refers to an earlier version of this review and may be outdated.
Stay far, far away from this very dishonest company. Against my better judgement I let them "design" a cart for me due to the fact that carts are now going responsive. I have an absolutely beautiful site which is made made custom graphics. I talked to their sales person for probably two years about this. He finally had me convinced that they can do custom graphics and my site will look great. I took a big chance. My five year old could have honestly put together a better design. We call it the clown website because the graphics are so bad. It is a disgrace. They only give you one chance for a revision and this is a $5000 design. I knew if I had it revised I would forfeit all of my money on the spot and there was NO WAY it was going to look anywhere near acceptable. It was just a bunch of cut and paste. Nothing custom at all. And it looked really, really bad. So I said that I will have my professional designer to do the work and just put the money to the programming. Renisha, the project manager, is a real pain. She could care less if you are happy with your design. All she wants is to close out on date with your money, happy or not. I have never seen people treated like this in the professional world before and I have built several websites over the last 20 years. So their supervisor Samantha, who seems like a nice lady, said we will put the project on hold in about two weeks and will close out the project after one year, so basically I had one year to get them the design. I was fine with that. Meanwhile I had emailed their CEO twice and was totally ignored. Renisha said he was away- "right: Well I am a CEO and I am away all the time and I also answer emails while I am away. So as we prepare to hand them over the design Renisha states the deal was no longer valid and never were we given one year to complete it. Bull. I have the email and even the sales person contacted me a few days before to check on our progress. Well I told her I have been holding off legal counsel but will be moving forward with it now. She says she can no longer talk to me and this must go to their legal team who will review it in 2-3 weeks. They have no legal team. And by the way they have no security either (maybe now after the DHS and FBI has contacted them). My site and many of their customers' sites were hacked into and credit cards stolen. The hackers said it was a piece of cake. I worked with them for months and could not get them to secure my site even after they were contacted by the FBI. I asked for their security team and their people told me they have NO security team, The two guys are currently in prison and getting out soon. I will have them contact the customers they broke into and let them know what they did. What a deplorable and dishonest company.
This comment refers to an earlier version of this review and may be outdated.
Hi Tammie,
We’re very sorry to hear about your negative experience with 3dcart.
Regarding your custom website design, we reached out to you some time ago for the final composition for your design, but never received it. You did say you would send it to us but we are still waiting. We will be more than happy to complete your site’s design as soon as we receive the final composition.
We understand your concerns in regards to the hacking issue, but please be aware this is not an issue with 3dcart. Our software is web-based and there was no data compromise on our end. The federal investigation into these hackers exposed their usage of keyloggers as described in this article: https://www.databreaches.net/va-twins-indicted-for-hacking-wire-fraud-and-id-theft/ It is most likely that the hackers had access to your network and took information using such keyloggers. That was their method of stealing customer information. No breach occurred at 3dcart.
We welcome you to contact us with any questions, and are looking forward to receiving the final composition for your site so we can complete the design to your satisfaction.
This comment refers to an earlier version of this review and may be outdated.
I was switching forth with domains and stuff but this is ridiculous. I was with 3dcart about 20 days and there is a little bit of fee for it. The sales rep is a bit forcefully making customer to switch to the 3dcart without asking me either I am interested to join or not. I was a bit overwhelmed by sales rep and he was pushy and forcefully signed me up with their platform company. I was trying to make my own account but they told me that they would done it for me and it turned out that they didn't put my name as a account holder but they were the account holder. They also bought the domains from godaddy.com and made it sound like they bought the domain without my permission to get me hooked. Also, it takes a while to get to the tech support. I was pretty shocked that I had wait for 2 to 3hrs? or even a day. I am now with shopify. I recommend people to not to go with 3d cart
This comment refers to an earlier version of this review and may be outdated.
Hi Jung,
We would like to apologize for the confusion surrounding your domain name and we regret that the situation was not explained more clearly.
3dcart offers the option of either registering your own domain name or having us register it for you. Our registration of the domain name does not mean that we try to own your company, only that we paid for the registration. If we make the registration, we can release the domain name to you at any time upon request.
This comment refers to an earlier version of this review and may be outdated.
I have been with 3d cart for 2 years, I have to say that this platform is very limited. I am seriously considering leaving them even though it would be a pain in the neck. The biggest issues I have encountered is that their quantity discount functionality is limited. For example if you have a category for "Pink tshirts" and a category for "Red tshirts" you can not combine quantity discounts since they are in different "Categories" Also I have a huge issue with my shipping causing me to lose $ and it is mind boggling to me. I offer free shipping on orders of $200 or more. But 3d cart bases it off a subtotal rather than a TRUE TOTAL after any other promos or discounts are applied. So if someone places an order that is $210 and then a quantity promo is applied reducing the total sale to $180.00 they still get free shipping. All I am told that "This is the way the cart is configured" and that no one else seems to have this issue. But lucky me I can pay $1k to get it modified. So I have to pay $1k to have a common sense featured applied. I do not know of any store that I can do go that offers free shipping on a certain amount and basis it off of the subtotal before I apply any coupons. Also the reports that I can run is very limited. I sell beauty supplies to salons and 3d cart does not have a way that I can run reports to monitor order patterns. For example if I want to see what customers have not placed an order in the past 60 days I am unable to.I am a basic store that is just looking for some common sense features that 3d cart does not provide.
This comment refers to an earlier version of this review and may be outdated.
Hi Melissa,
Your review on 3D cart is very helpful to me. I am in a similar situation with Volusion, and have been researching (for quite some time) a new solution. 3D cart is the best that I have been able to come up with so far… but with that being said, I am reading a lot of negative reviews and thinking otherwise.
The feature that you are talking about–with free shipping being applied on the actual total, after all promo discounts have been applied–is basic in Volusion and in ProductCart (the service I used prior to Volusion).
At this point, I am thinking of going back to ProductCart because it has been the solution I was happiest with in the end. I just made the mistake of going with a crappy hoster and did the license. I won’t do that again! Cloud service for me, all the way.
This comment refers to an earlier version of this review and may be outdated.
I was told by the 3dcart salesman Burton that this would be a simple process, that he would have me up and running in no time and all this after my explaining that I was not at all tech savvy, in other words that I was nearly computer stupid if you will, that I needed someone who could streamline this process, build me a store and get me in business. He assured me that it would be very simple. During the last 9 days I spent so much time trying to gather information they requested and get them uploaded to them. I would call for support and the theme manager more or less just told me what she needed and I told her I didn’t have a clue how to do that so there would be long silence on the phone while I tried on my own to fix issues I literally knew nothing about and when I asked for help I was informed that this was something I was required to do myself, things that I thought I had paid for to get done. I called support to try and find out how to upload my store setup questionaire(I called the number directly posted on that questionaire) and the suppost person over and over stated he didn’t know what I was referring to, what questionaire he replied, I am only tech support. I called customer service, she didn’t know what I was talking about. No one ever really knew any answers to questions and would always say that I needed to speak to so and so and when I called so and so, they didn’t know what I was talking about. I have spent the last week in a living nightmare with 3dcart. I finally got so frustrated with them that I contacted billing and told them that I wanted my money back(their Standard Plus Package: $1019.00-their 149 Store Setup Package: $499.00 & their Theme Customization Package:$799.00 w/special discount of $699.00 total $2217.00) and they said they could refund the $499.00 setup package money but nothing else. In my opinion, this company sets out to 1st, get your money based on promises that you will have a good quality site up and running in literally no time and that there will only be a small recurring payment/monthly fee. The company has severe communications issues with it’s staffing. For someone that is not tech savvy, this is probably the worst place to put your money thinking they have all the answers to your ecommerce needs. Once they have your money they basically/seemingly take it for granted that everyone is a tech geek and if that were the case, we wouldn’t be seeking help from someone to build for us, we’d be build it ourselves. This site may be okay for tech geniuses, but, if you are not, STAY AWAY from 3dcart and the nightmares I experienced with them. However, keep in mind, that they do in fact have issues with keeping you and their staff all in the same loop. They say they will not refund all my money, only the $499.00 portion, but they have delivered nothing to or for me. They say they recorded all my conversations and I said that I had recorded all of theirs a which time their reply was, that they didn’t give thier permission to record them, I informed them that nor had I granted them permission to record mine. To me, this company one Big Cluster……well you know! Today’s date 9/8/2016, just in case they reply and say that I am talking about a system that has been obsoleted.
This comment refers to an earlier version of this review and may be outdated.
Absolutely!!!! They set out to get and KEEP your money whether you are satisfied or not. In my position it was so easy to satisfy me. Just let me pay more for my designer to make a nice website since their’s completely failed and use the money for the programming rather than the redesign of a site that looks like a clown site. They don’t care whether people are happy or not. And their CEO doesn’t answer emails. What a joke!!! And a bigger joke is that a lot of 3dcart websites were hacked by two college kids and those people never even knew it. They had ZERO security and I called them for months begging them to help me because these kids kept getting into my site and stealing credit cards. They could care less!!!!
This comment refers to an earlier version of this review and may be outdated.
Hi Bob,
We are sorry to hear about your negative experience with 3dcart. Please let us know your domain name so we can look into your issues. We would like to have our Customer Advocate reach out to you.
You are not alone in feeling that you are not “tech savvy;” in fact a large number of our customers feel the same way. We sincerely want to help you and that is why we offer 24/7 support for any questions you may need to ask, as well as our MyWebmaster service to take care of technical tasks you feel unable to complete on your own. Please do contact us with your domain name so we can investigate the issues you have stated in your review.
This comment refers to an earlier version of this review and may be outdated.
I manufacture a product. Started with 3dcart years and still there for now. Over the years I realized that I had to fix most the issues my self. The customer service is slow and sometimes terrible. I was not computer savy you can say when I started but I have learned a lot. It seems over the years that when they make changes to the system more happens then they know about. Recently my sales tax settings were just gone. That is not the first time. Also features that worked are now part of a different plan. Overall I will say I was basically happy with them but I was doing the mistake fixing myself. Once I found the mistakes. As for the future I am not sure if I will stay with 3dcart.
This comment refers to an earlier version of this review and may be outdated.
Hi Emma,
We are sorry to hear about the issues you’ve experienced with the 3dcart platform. We would like to have our Customer Advocate reach out to you to help resolve the problems you have had. Please let us know your domain name so we can be in touch.
It is very unusual for any of your settings to be reset. We can definitely look into that for you as well; as stated we just need your domain name and we can begin our investigation. Thank you for your feedback.
This comment refers to an earlier version of this review and may be outdated.
I talked with sales at 9am Friday, picked a plan, picked a template, and was charged for the plan TWICE. The sales guy promised to have me up and running by the end of the business day on Friday. Guess what it didn't happen. So what did I get from 3D Cart? Empty promises, two bogus charges for thing I never received, etc. You straighten it all up and make it right just like I would for my customer and I will come back and write a positive review. It seems to me that once the sales guy made the sale, that was the end of him and he moved on to his next "victim" to con money out of.As of today, I have not received a return phone, email or even an initial welcome email. The only thing I have is my bank statement showing two charges from 3D Cart.
This comment refers to an earlier version of this review and may be outdated.
something is going on with the bandwidth. we are not using anymore than normal, we have removed a lot of images and are getting charged for overages to the tune of $100 or more per month. this is in addition to our plan monthly fee. the answers from customer service are smoke and mirrors. this is NOT good. it feels a bit out of control and no easy explanation for the crazy overagesotherwise we are happy with our shopping cart. i would love to speak to someone in upper management and resolve this. we are halfway through the month and showing over +220% bandwidth usage. feeling nickle and dimedLinda
This comment refers to an earlier version of this review and may be outdated.
3dcart seems like a decent shopping cart. Their admin now looks nice and modern. I am only giving it one star because they charge for bandwidth overage. I am on $129.99 plan with 3dcart and on top of that I am paying $155 so it sums up to $285. The bandwidth usage includes when I download data feed, upload images to ftp – these important and necessary tasks in maintaining your store take up too much bandwidth which is why other shopping cart companies such as BigCommerce and Shopify offer unlimited bandwidth – FREE.
I strongly suggest not to use 3dcart if you want to save the $155+ and rather spend it on marketing, and get signed up with BigCommerce or Shopify, which I’m already using, and very happy with them. They’re way better and are honest-to-goodness companies. 3dcart will milk you with the bandwidth overage. As of this writing, I am trying to get them to remove the bandwidth overage, otherwise I will move to another shopping cart. It’s a tedious task but that’s ok, maybe GoDaddy is even better, too.
This comment refers to an earlier version of this review and may be outdated.
From your suggestion of BigCommerce for a lower cost due to their unlimited bandwidth, I’m guessing you are unaware of their HUGE price increase structure that was recently and very quietly enacted. In most cases their over all cost went up several hundred percent, and in some cases over a thousand percent (the percentage increase varies due the change from a flat rate type pricing structure to charges based on both the user’s number of orders and total dollar volume of sales). We are currently on Volusion and were going to move to BigCommerce (had already started migrating product listings), but now have ditched BC before even getting up and running due to the excessive price increase, and are back to searching for another alternative.
This comment refers to an earlier version of this review and may be outdated.
Hi WW,
You sound like you are in the same situation as me. I am also with Volusion and am (and have been for a while) looking for another solution. Just curious if you found a good option… seeing as you wrote this comment almost a year ago. Maybe you have found something that I have not?
This comment refers to an earlier version of this review and may be outdated.
Worst customer support I’ve ever experienced. Over a week with them now and they still haven’t registered my domain or set up the ssl. Customer service is slow to reply if they even reply at all. I sincerely wish I hadn’t paid for 12 months. I can’t recommend strongly enough that people considering 3dcart seek another provider for their ecommerce solutions. Terrible experience overall. Absolute worst ever!!!
This comment refers to an earlier version of this review and may be outdated.
It’s sad to see companies like 3dcart advertise what their not doing, 24/7 tech support, I registered for the 1rst month and I didn’t even got a chance to log into the website, so here I am waiting for tomorrow to see who I can talk to and cancel my subscription.
This comment refers to an earlier version of this review and may be outdated.
Hi Trinidad,
We’re very sorry to hear about your negative experience with 3dcart thus far. You should have received a Welcome Email with all of your login information shortly after you signed up, including the necessary URL to login. If you happen to know your store URL, you can simply add “/admin” (minus the quotations) to the end of your store URL to get to your login page.
We realize that you posted this review several months ago, but if you’re still in need of assistance, we’d love to help you in any way we can. Please don’t hesitate to reach us by phone, chat or email.
We hope your experience has improved since you left this review, but again, if there is anything at all we can help you with, just let us know, and we’d be happy to answer all of your questions.
This comment refers to an earlier version of this review and may be outdated.
I have had 3D Cart for almost 6 months now, and I will say I like the fact they use all HTML5 and I found a template I really like. That being said the customer server is a JOKE, after reading all the above, I could write my story, to add to it but instead since it looks like all my issues have already been touched upon among others, I will just assure you that is is not getting better.
This comment refers to an earlier version of this review and may be outdated.
Hi Tom,
We’re very sorry to hear about your negative experience with 3dcart’s Technical Support team.
We wanted to reply and give you an update that thanks to insightful feedback like yours, we’ve made a lot of changes here at 3dcart. In addition to having recently restructured our support department, we’ve also significantly expanded our team, and implemented new continual training to ensure that all of our customers receive only the most helpful, friendly support possible.
We hope that your experience has changed for the better since you left this comment, but if there’s anything else that still needs addressing, please don’t hesitate to reach us by phone, chat or email.
This comment refers to an earlier version of this review and may be outdated.
I think the most OBVIOUS disfunction of 3dcart, and I'm 'just' starting out with them, is there is no obvious place to login. I agree it is ALL about the money. I don't think I'll be staying with them long, as after reading concerns on how they play with the back end with no notice is alarming all by itself. I will keep looking. I definitely don't like Shopify. They are ALL about the money as well. I don't know what happened to companies actually 'caring' about their customers. If someone finds one PLEASE let me know.
This comment refers to an earlier version of this review and may be outdated.
I chose 3dcart after doing some research. I am leaving Godaddy ecommerce because 3dcart offers 100% more options than 3dcart, the ISSUE is Godaddy actually has 24/7 support. It takes a while before 3dcart replies. Being the BEST Ecommerce software supposedly in the world, their customer service is very poor. If it was not for all of the options with their Ecommerce store, I would not stay with 3dcart for their customer service. They are misleading, they DO NOT offer 24/7. If you have an issue with the platform, you may not get a reply, for awhile. Their phone number just goes to an automated service, and chat is available, but no one is available for hours at a time. They do have friendly chat support though, they are helpful, when they reply.
This comment refers to an earlier version of this review and may be outdated.
I chose 3dcart after doing some research. I am leaving Godaddy ecommerce because 3dcart offers 100% more options than 3dcart, the ISSUE is Godaddy actually has 24/7 support. It takes a while before 3dcart replies. Being the BEST Ecommerce software supposedly in the world, their customer service is very poor. If it was not for all of the options with their Ecommerce store, I would not stay with 3dcart for their customer service. They are misleading, they DO NOT offer 24/7.
This comment refers to an earlier version of this review and may be outdated.
Hi Sandy,
We sincerely apologize for the trouble you’ve had getting a response from our Technical Support team. Although we offer 24/7/365 support, on rare instances we sometimes experience a high-volume of calls, which can result in a longer than average wait time. We do offer a callback service, however, so that you’re not forced to waste time sitting on hold.
As far as emails are concerned, we try our best to reply within 12-24 hours depending on the issue, although in some instances, e-mail tickets are replied to within the hour (particularly in cases of emergency). And of course, chat is always available 24/7, although like phone support, can sometimes have a wait time during exceptionally busy periods.
In addition to having recently restructured our support department, we’ve also significantly expanded our team, which has helped to reduce wait times considerably across all support channels. Our goal is to provide exceptional, helpful support with as little wait time as possible, 24/7/365, for every single one of our merchants.
Of course, we’re always looking for new ways to improve our customer service, especially as our business continues to grow, and valuable feedback like yours gives us the necessary insight to make those changes.
This comment refers to an earlier version of this review and may be outdated.
I've used 3dcart for years but am considering changing platforms. As far as the cart software, it has worked great for my little business. The biggest issue I have is with designing pages. The page designer uses WYSIWYG, but you don't always get what you see. It's just very clunky and not easy to design with at all. I have many websites using WordPress and it's very easy to design a page, you don't get that with 3dcart. I realize this is not WordPress, but most WordPress theme developers will support their themes, that has not been my experience with 3dcart. Support has always been very responsive, however I have asked for some very basic help upgrading a template and some design help, support was very quick to say they charge for those type of services. It feels like nickel and diming like another reviewer said. The other issue is the new dashboard, things were moved and are hard to find. I just go back to the old dashboard, but don't like it either, too much clicking around to navigate. So from a design and ease of use perspective, I can not recommend 3dcart. If you need a basic cart that functions well and are not too concerned about design, you're probably good to go. However be sure to do your research, there are other great platforms out there.
This comment refers to an earlier version of this review and may be outdated.
I am curious what other great platforms are out there? I cannot use Shopify because they charge .5% if I use my own gateway and processor, thus my cost would go up over $2,000 a month….
This comment refers to an earlier version of this review and may be outdated.
Hi Jason,
We’re very sorry to hear about the trouble you’ve experienced customizing your store’s design and navigating the Online Store Manager.
We realize how frustrating it can be to be pushed toward a paid service, and our intention is most definitely not to nickel-and-dime you. Unfortunately, design assistance is outside the scope of our Technical Support team. 3dcart has an outstanding in-house team of designers, all of whom have years of experience under their belt, in addition to Bachelor of Design degrees. And while we pride ourselves on having a fabulous, intelligent support team, they are not qualified to offer design assistance of any kind, as much as they would love to.
We hope that you’ve had time to familiarize yourself with the new admin since this review was posted, and that you’ve come to appreciate the changes we’ve made. Our new admin interface was thoroughly tested and designed in response to the feedback of our growing community to ensure universal-approval, although we realize that we can’t please everyone. If for any reason you are still having trouble finding a specific feature, you can always reference our knowledgebase (https://support.3dcart.com/Knowledgebase/Article/View/707) or contact our 24/7 support team for help.
3dcart offers more advanced built-in features than any of our competitors, and we’re constantly developing new ones and partnering with innovative companies to help our merchants succeed in selling online. If you have any questions or require assistance of any kind, please don’t hesitate to reach out to us. We’re here to help you in any way we can.
Thank you again for your honest comment. With feedback like yours, we can continue our ongoing effort to make 3dcart the best shopping cart solution.
This comment refers to an earlier version of this review and may be outdated.
Customer service could not be worse.If you want to talk to your sales rep you will have to give lengthy explanations on the reasons of your call.Basically they treat you as you were bothering and not as somebody paying them.
This comment refers to an earlier version of this review and may be outdated.
Hi Rolando,
Thank you for taking the time to leave a comment. We’re very sorry to hear that you’ve had a negative experience with our customer service. In response to the complaints we received about our Technical Support, we’ve not only significantly expanded our team, but have also made changes to our training process, ensuring that our team consists of only highly-qualified, friendly agents.
We can assure you that we value every customer here at 3dcart, regardless of whether they’re paying for our most expensive or most affordable plan. We always want an open line of communication between our sales representatives and our customers, so if you’re still having trouble easily reaching your rep, please let us know and we’ll ensure the issue is addressed.
We hope that your experience with 3dcart has improved since you left this review, particularly in regards to our customer service. Again, thank you for your feedback. With insight like yours, we can continue our ongoing effort to improve 3dcart.
This comment refers to an earlier version of this review and may be outdated.
I've been developing ecommerce sites for 10 years and have been involved in projects that ranged from $5k to $500k on many different platforms:Magento CE/EEShopifyWooCommerceBigCommerceProStores3dCartFrom a development perspective, 3dCart is by far my least favorite to work with. I hate saying "no, it can't be done" to clients, but I found myself constantly in this position while working on this platform. A buggy and very limited templating system, a weak API, and wildly porous documentation made customization difficult and sometimes impossible.Their customer support basically just exists to generate sales leads. They literally tried to sell me development services to fix issues with their own system.I was also terribly disappointed with their admin interfaces and capabilities. Lots of UX issues make for an unpleasant experience. If you have a simple small business and have no plans for growth then perhaps 3dCart would be a viable solution, otherwise, look for an ecommerce platform that you'll be able to bend to your business needs when the time comes. If you can afford it, Magento is usually your best bet.
This comment refers to an earlier version of this review and may be outdated.
Hi Ecom Dev,
We’re very sorry to hear about the limitations you’ve encountered with 3dcart. All of our themes are completely customizable, as is every page of your store, either through FTP or your web browser. Of course, there are some things that just aren’t possible in regards to design and API.
As far as the new 3dcart admin interface, it was thoroughly tested and designed in response to the feedback of our community, and although we’re aware we can’t please everyone, we’re confident that our latest version of 3dcart is our best one yet, and can meet the needs of the most demanding businesses.
If you have any questions or need assistance of any kind, please don’t hesitate to reach out to our 24/7 technical support team. Thanks again for your honest feedback – with insight like yours, we can continue our ongoing effort to improve the 3dcart platform.
This comment refers to an earlier version of this review and may be outdated.
We started on 3DCart in April of 2015 - that was a big mistake. We thought as a small business we would be better off with a smaller provider. Wrong wrong wrong. If I could give them zero stars I would. They are only about money - there is no service offered. Between their SEO/Design/and Support people we have hit the jackpot of ignorant, inexperienced, unhelpful, non-knowledgeable non-service. Their "Holiday Special" packages are a complete ripoff. Social Media, SEO services and Redesign are completely useless, maybe written by a robot? or copied out of a textbook?. I am sure you all get more customers if 3Dcart tells about the weather in your Facebook page... Or says " we have a sale" in SEO! Ridiculous!In addition they are crawling snail speed and every tiny change costs extra money. Their admin is so cumbersome, I cannot see anyone with more than 150 products using this platform; if there are problems and you have to create a ticket they are often not answered for 3 weeks or they just close them without doing anything! Their technical support specialists do not even know how to fix a "sort by price" problem. Picture adding and rearranging is almost impossible. Using the " ' " sign for giving a measurement in inches in a product description or in a caption for a picture causes a "programming" mistake that cuts your description off.....same size pictures for products next to each appear in different distorted sizes...I could go on and on.... Stay away from them - I wish I would not have spent so much money with them....Eventually i just have to take this loss and move to someone who appreciates us as a customer and does not waste our time and money.
This comment refers to an earlier version of this review and may be outdated.
Hi Antje,
We’re incredibly sorry to hear about the frustrating experience you’ve had with 3dcart. We pride ourselves on offering innovative design, social media, and SEO services, in addition to reliable, 24/7 technical support. In fact, our technical support department was recently completely revamped, and not only has our team nearly doubled in size, but we’ve also implemented new training requirements to ensure every agent has the tools and knowledge needed to deliver helpful, friendly support.
Of course, as 3dcart continues to grow, there is always room for improvement. We hope your experience has improved since you left this review, but in any case, the issues you have brought to our attention are already being thoroughly investigated and addressed.
We appreciate you taking the time to share your experience. With honest feedback like yours, we can continue our ongoing effort to improve the 3dcart platform, our services and our team.
This comment refers to an earlier version of this review and may be outdated.
Really disappointed with 3dcart, i would not recommend I will be looking at changing my shopping cart website as soon as I get the time over to another provider. Full of bugs and nothing but a nightmare to work with & I have wasted so much time tring to nut out issues/bugs. Customer service is terrible and has gone down hill dramatically in the last 6 months (been using it for 2 years). Run from this product don't walk.
This comment refers to an earlier version of this review and may be outdated.
Hi Nicole,
We’re sorry to hear about the issues you’ve run into with 3dcart. We’re always striving to improve our platform and our customer service, and work diligently toward achieving 100% customer satisfaction.
In response to the complaints we received about our Technical Support, we’ve recently made significant changes, including the addition of new team members and a new, rigorous training process, ensuring that our team consists of only highly-qualified, friendly agents.
We hope your experience has improved since posting these comments, but if there’s anything you’re still having trouble with, please don’t hesitate to reach out to our 24/7 support team.
This comment refers to an earlier version of this review and may be outdated.
Terrible customer service. You call to speak to technical support and there are 12 callers ahead of you. Once you get to 4 callers ahead of you they hang up on you. Wasted over 1 hr trying to get to someone on technical support. The only one who knows his stuff is geronimo, everyone else is clueless
This comment refers to an earlier version of this review and may be outdated.
Hi Reyna,
Thank you for taking the time to share your experience with 3dcart, and we’re sorry to hear about the trouble you’ve had with our support.
We just wanted to give you an update that in response to the complaints we received about our support, our technical support team has not only doubled in size, but we’ve also made major changes to our training process, ensuring that our team consists of only world-class, friendly agents.
In rare instances, wait times can be longer than average, however, we do offer a callback service so that you’re not forced to waste time sitting on hold. You can also reach us by chat or email at anytime, if you prefer.
Again, thank you for your valuable feedback. We understand that there’s always room for improvement, and with insight like yours, we can continue our ongoing effort to improve 3dcart for all of our customers.
This comment refers to an earlier version of this review and may be outdated.
We have been with 3DCart for 4 years and aside from a few issues I would have rated our experience as positive. Switching carts is painful, but it looks like it will be a necessary move for us as they are now charging us $170 in bandwidth overages fees and cannot provide a good explaination for why it is happening. We are a small wholesale site with a small captive customer base so when 3DCart started reporting traffic levels of 300,000 visitors per month (10 times what google analytics) and could not explain the reason. We submitted tickets to tech support that were closed without resolution or explanation. We tried to reach them by phone with little progress. 3DCart attributes the bandwidth usage to spiders and robots and their generic solutions are to minimize your image sizes, check upload and import frequency and check to see if you can defend these robots on your own. Or conventionality enough they offer an expensive IP tracker to see if you can defend your own site against these Bandwidth eating robots and spiders. 3DCart is aware of the issue since we found a lot of complaints around this issue, but act unaware to the issue and ignore our requests to resolve the issue. We are currently doubling the price of our hosting costs to over $3000 annually if our bandwidth usage doesn't continue to go up. Wish us luck in our solo effort to battle cyber bots and spiders. Not exactly the area we want to be spending energy, money and most importantly time on.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeff,
We realize this reply is coming late, and we sincerely apologize that our team was not able to help you get to the bottom of your substantial bandwidth overage fees.
If you still have any concerns regarding bandwidth fees, or are experiencing issues of any kind, please don’t hesitate to get in touch with us. I wish that your experience with our technical support had been a positive one, and again I apologize that no one was able to come to your aid and offer a more helpful solution.
The good news is that we’ve recently revamped our support department from the ground up, and not only has our team nearly doubled in size, but we’ve also implemented rigorous, continual training to ensure that all of our customers receive the best, most help support possible.
Thank you again for taking the time to share your experience with 3dcart. With honest feedback like yours, we can continue our ongoing effort to make 3dcart the best eCommerce solution.
This comment refers to an earlier version of this review and may be outdated.
Hi all,I don't usually leave comment reviews but I feel that people need to be aware of what they're getting into when signing up for 3dcart. I have used a handful of top tier web platforms and 3Dcart is by far the most stubborn platform I've ever had to deal with. If you want to accomplish ANYTHING outside of a bare bones and completely stripped down site, you will have to pay an additional fee for either custom scripts or add-on modules. As if this isn't frustrating enough, we encounter constant issues with each of these custom scripts and modules. It seems like every 2-3 months someone at the 3Dcart will play with backend scripts and inevitably break something. Every single time this happens our store loses business. It also doesn't help that each one of these instances has taken weeks to receive a proper fix from the 3Dcart "support" team. This type of thing has happened more times than I can count but take for example - take their eBay Connector Module. First, this is usually a free connection with other major platforms but costs an additional $15/month with 3D. We initially set up our store to sync inventory and listing details with our eBay store. However, within one week someone at 3Dcart altered the listing template so that image links were set to use relative urls instead of absolute urls. This obviously broke the link paths on the eBay product page. This should typically be an easy fix... well not with 3Dcart. After 10 days the image paths were fixed, but in doing so the image gallery portion of the listing template has now been broken - so technically the paths were corrected but still no images will display. I am now on my 4th week of waiting for this problem to be fixed and have not been able to list new products the entire time. This is just one example from my endless stream of ignored support tickets sitting in my queue. Save yourself the trouble and go with a real platform.
This comment refers to an earlier version of this review and may be outdated.
Hi Jim,
Thank you for taking the time to share your experience with 3dcart. Although this reply is coming very late, we wanted to apologize for the many issues you’ve had to face while with 3dcart.
We’re always striving toward 100% customer satisfaction, and we just wanted to let you know that thanks to valuable feedback like yours, 3dcart has made significant changes to our Technical Support team. In addition to our team having nearly doubled in size, we’ve also implemented rigorous, continual training to ensure that all of our agents have the tools and knowledge to provide our customers with the best, friendliest support possible.
If you’re still having trouble with any of your add-ons, please don’t hesitate to reach out to us for assistance. 3dcart has an amazing team of developers, and we perform extensive, rigorous testing before any updates are implemented. However, when or if an unexpected issue arises, we always do our best to resolve the issue as quickly as possible, as we realize the severe impact an issue of any kind can have on your business.
Again, thank you for your feedback. With insightful comments like yours, we can continue our ongoing effort to improve 3dcart for all of our customers.
This comment refers to an earlier version of this review and may be outdated.
I've tried a number of ecommerce platforms and while I don't normally go out of my way when things don't go well, 3dCart has convinced me to go the extra mile.Generally, an ecommerce platform has a sales staff that calls daily while you're using their trial and tells you why their platform is great and the others are awful. While I still contend that Volusion is my least favorite in this respect, 3dCart is every bit as annoying. Expect a daily call and email during the trial. They will be very friendly and offer discounts for year long agreements.The trial is similar to free trials with other services, except that the free trial includes only basic functions. For example, if you are only planning to sell items on 3dCart and never integrate it with any other service, you can fully evaluate 3dCart.If, however, you plan on selling items on eBay or Amazon and wish to share the inventory with 3dCart, you will need an integration of some sort. If you plan on integrating a bookkeeping service, such as Xero or QuickBooks only, you'll need an integration. If you plan on using an advanced inventory management service to intelligently track inventory, reorder levels, component inventory, etc, you'll need an integration. The only way to test this is to sign up for their service.I made the mistake of doing this. I normally wouldn't do this when almost every similar service offers fully functioning trials for free, but I decided to give 3dCart the benefit of the doubt. Their software seems to be a bit older, so I wrote this inconvenience off to some unseen programming limitation. All I can say for sure is that I was way wrong to trust 3dCart with my credit card information.Account set-up was easy to the point that 3dCart had my payment information. I would say that was the last normal or impressive part of the experience. To test the account after paying for it, I had to wait for 3dCart to set-up my account for use, manually, I assume. A day or two later I received an email (to my spam folder, opps) that my account was ready for use.Finally, I could test the API function and see if 3dCart would work for my business. Wrong. I apparently signed up for a plan that wasn't a high enough tier to support those functions. The sales person never said anything about that.Enough is enough. By this time I had been testing other services and found that BigCommerce, despite being nothing special, was the best fit for my business almost entirely because it's a bit easier to use than the alternatives I've tested. So, I decided to cancel my 3dCart account.Yes, this is a company that makes cancelling an account absolutely as difficult as possible. While they didn't have to talk to me to take my money, I apparently must speak with someone for them to stop taking my money. If I had known that they were one of these businesses, I would have avoided them 100% from the start.Take my advice and skip this one. There are more modern, easy to use services out there that offer more transparency and less sketchy sales staff.I would propose that Volusion is another one to stay away from, but at least they let me try their service, the full service even, without paying for it. They have also stopped calling me, which is nice.BigCommerce has been alright. They called regularly until I signed up... never since. They also require calling a sales person to cancel their service. Again, while I use BigCommerce, I wouldn't consider myself a fan.Shopify is my favorite from a customer service perspective. They never called me once, even when I cancelled their service. They did send an email, which was polite and while it did request that I stay with Shopify, it was polite and also asked for the reason I was leaving.
This comment refers to an earlier version of this review and may be outdated.
Hi Jason,
We realize that we’re getting back to you really late with this reply, but we wanted to thank you for your feedback regarding your experience with 3dcart.
We’re sorry to hear about the many negative experiences you had during your time with 3dcart, particularly with the integrations and API. We’re always striving to improve our platform, and offer as many built-in features to all of our customers as possible – even our trial customers. And while some features are limited to higher-tiered plans, these limitations should always be clearly expressed before signup, and we seem to have failed you in that regard, and I sincerely apologize.
We’ve made a lot of changes to the 3dcart platform since this post was published, along with our sales and technical support teams, who have undergone new, extensive training to ensure that all of our customers receive the best, most helpful support possible.
We hope that you’ll consider 3dcart in the future if you ever decide to leave your current eCommerce provider. We’re sure you’ll love all of the new features and improvements we’ve made in your absence. We wish you the best of luck with your business.
This comment refers to an earlier version of this review and may be outdated.
Have to agree with my piers above. Stay away from 3dcart at all costs. We currently have over 3000 products listed in our store and have been with them since April 2009. They initially had good customer support, but in the last year its nearly gone. Every time we have an issue they tell us "It's with the developers." Their site doesn't communicate properly with PayPal Express and it results in a lot of lost orders. We can't duplicate products. When we call customer service, after being on hold for literally hours, they say... "that issue is with the developers." If you are just starting out, then go with someone else before you're too big to leave 3dcart. Don't let their empty promises tempt you. Try Big Commerce or Yahoo. You pay a bit more in a percentage fee, but you truly get what you pay for.
This comment refers to an earlier version of this review and may be outdated.
Hi Justin,
Although this reply is coming very late, we wanted to thank you for your feedback and provide you with an update about what’s new at 3dcart.
We’ve recently revamped our technical support and sales teams from the ground up, and have implemented new training to ensure that all of our customers receive the best, most helpful 24/7 support possible. And while in rare instances wait time can be longer than normal, we do offer a callback service so that you’re not forced to wait on hold.
We’ve also made a ton of changes to the 3dcart platform, with version 7.0 having released to universally positive reviews. I hope that your experience with 3dcart improved after writing this post, but if you left and you’re open to giving us another shot in the future, we’d love to show you all the great new features 3dcart has to offer you today. We’re proud of our new technical support team and our innovative platform, and we’ll never stop striving for 100% customer satisfaction.
This comment refers to an earlier version of this review and may be outdated.
If I could give 0 stars I would. Here is an email exchange from the COO. Worst customer service. They try to nickle & dime you for every little service too. Buyer Beware!From: AmandaSent: Friday, May 29, 2015 5:07 PMTo: Jimmy RSubject: SEO CancellationHello Jimmy,I just got off the phone with your associate Michele Quinn. I am so incredibly frustrated right now. At the end of Jan my company decided to try out your SEO promotion, buy 3 months & get 1 free. We only planned on the 4 months total. Within that 4 months we have not found the SEO program to fit our needs. We have seen no results and even worse than that I feel that it is a bit suspicious that in march Hannibal said we had 5 broken links & 1 month later we had 1900 when NO work had been done on the site in that time! Then I was given a quote to fix all 1900 broken links when I could never even find 1 on our site! It has not been a great experience, but we knew our 4 months was almost up so, lesson learned. Then today I received our AMEX statement & noticed another charge for $1500. I called and spoke with Michelle. She let me know that it was set up for automatic renewal, & she could not cancel services so I would owe a full month of service even though we may be over by just a day or 2. And I never agreed to automatic renewal in the first place!! She said there was nothing she could do. When I asked for a supervisor I was told that she was not there & would not be there next week either. I had to continue to pry to get any name of a person that could possibly help me. That’s when she directed me to you.We have 2 sites with you guys and I am hoping we can get this corrected, I would hate to have to call AMEX to do a chargeback, but this is a totally unethical way to do business & we will not pay for unauthorized charges. Please help, Thank You!Amanda ______________________________From: Jimmy R [mailto:jimmy@3dcart.com] Sent: Monday, June 01, 2015 7:42 AMTo: Amanda Subject: RE: SEO CancellationHi Amanda,Really sorry about to hear about the issues with the SEO package.I see you signed up for the SEO Advanced Quarterly, which is a charge of $1,500 every 3 months. The SEO is an ongoing service, that’s way it’s defined as quarterly, so there is no option to buy it for just 3 month, it’s recurring for as long as you decide to keep the service. When it comes to billing of SEO services, we really can’t afford to refund previous months, and for prepaid terms, like quarterly, we usually require a 30 day notice to cancel the service and refund the remainder of the period.I’m more concern about the results with the SEO service, since it works extremely well for online stores with very positive results. If it’s acceptable for your company, I would suggest keeping the SEO service, which is already paid until July. I can personally review the results with Hannibal (or reassign to a different SEO Manager if you like), and make sure we take care of the 404 errors reported as part of the package. And for the inconvenience we can apply 1 month credit at the end of the cycle, or towards another marketing service like Google Product Listing Ads or Google Shopping Feed.SEO is key to the success of your online store, and I’m confident that once we’re able to figure this out, the continuous SEO effort will start showing results in the ranking of your store.Jimmy RodriguezCOO | 3dcart.comFrom: Amanda Sent: Tuesday, June 02, 2015 9:12 AMTo: 'Jimmy R'Subject: RE: SEO CancellationJimmy, this is unacceptable. We never wanted to have more than 3 months service (plus our 4th month free per the promo) which would have been paid through late May. If we wanted more than that we would have just purchased the year & saved money that way. I did not agree to reoccurring charges.I will be contacting AMEX today to dispute these unauthorized charges since it is clear that you are unwilling to help us resolve this issue. Also, could you let me know when our sites are going to be billed next? I hope to get my 2 sites switched over to WIX as soon as possible & don’t want to have to renew anything with 3D Cart. Very disappointed in the service received from 3d cart at all levels.-Amanda
This comment refers to an earlier version of this review and may be outdated.
Hi Amanda,
We realize this reply is coming very late, but we wanted to apologize for the negative experience you had with 3dcart and give you an update about what’s changed since this post was published.
In addition to having revamped our technical support and sales teams, we’ve also made substantial changes to the 3dcart platform. Version 7.0 released to universal acclaim, and now features a POS system, a new admin interface, REST API, and countless new features that we’re sure you’ll love.
Of course, we realize none of these new changes will erase the terrible ordeal you had to go through to get your SEO service cancelled, and again we apologize that the terms of the service were not properly communicated to you. With your feedback, we were able to make the necessary changes to our sales team to ensure all of our customers receive only helpful, informative assistance.
We hope that your experience with 3dcart improved after writing this post, but if you’re no longer with us and are interested in seeing all the new, exciting features 3dcart has to offer, please don’t hesitate to reach out to us.
We wish you the best of luck with your business.
This comment refers to an earlier version of this review and may be outdated.
Miserable. Stay away from this place. The service is horrible. They don't return calls and their people in sales cant answer basic questions about their capabilities. On hold is a disaster and they transfer you to everyone else but wont take action to resolve your issue. The biggest challenge is finding good customer service people in South Florida.Clearly this company cant do that and as a result, a bad taste in your mouth if you speak to them.
This comment refers to an earlier version of this review and may be outdated.
Hi Jack,
We apologize that this reply is coming late, but we wanted to let you know that thanks to honest feedback like yours, we’ve made significant changes here at 3dcart.
In recent months, our technical support team was completely revamped from the ground up. In addition to our team having nearly doubled in size, we’ve also implemented new, continual training to ensure all of our customers receive only the best, most helpful support possible. In rare instances when wait times are long, we also offer a call back service so that you’re not forced to wait on hold. And of course, you’re always free to contact us via phone, chat, or email – all of which are available 24/7.
We hope that your experience with 3dcart improved after writing this post, but if you’re not with 3dcart any longer and are open to giving us another shot, we’d love to show you all the new features and improvements we’ve made in your absence.
This comment refers to an earlier version of this review and may be outdated.
I would run not walk from this company we have been with them for 4 years and I have sent many clients to them . my fault for not moving on quickly enough. After a year of the site not connecting with paypal and amazon payments they swore up and down heading into the holidays the problems were fixed . well no way on dec 2 it started again . I clocked 38 hours loss of over ten thousand in sales and the problem was supposedly fixed. Amazon and paypal had plenty to say about the tech problems with 3d cart . I just finished being put on a supervisors desk and he went on extended leave while no one else told me . So we have been down another three weeks the wait times are horrible and tech support is embarrassing . I wish you had a place for me to pin the e-mail communications .
This comment refers to an earlier version of this review and may be outdated.
I wish there's a quick way to transfer to another hosting company. I too have been going through the same situation, for hours day in day out, our customers would contact us not being to check out and losing us Sales, settings not working properly all of a sudden or changed all of a sudden which I'm sure they are the culprit, who else has access to our settings but our hosting company.We lost thousands in sales since joining them years ago. Every time we submit a ticket, all same answers, its our gateways problem, never theirs. Please someone assist me on transferring to another reliable hosting company. Im sick and tired of dealing with 3dcart.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeanny,
We’re sorry that we’re replying to this post nearly a year later, but we wanted to give you an update about what’s new at 3dcart.
Thanks to insightful feedback like yours, we were able to make significant improvements to our Technical Support department. In addition to our team having nearly doubled in size, we’ve also implemented new, continual training to ensure that all of our customers receive only the best, most helpful support possible.
We realize that there’s no erasing the negative experience you had with 3dcart, but if you’ve since left us and are open to giving us another shot, we’d love to show all the improvements we’ve made in your absence. We’re sure you’ll love all the great new things 3dcart can offer your business, such as our latest platform, Version 7.0, which boasts a ton of new features, including a POS system and a new admin interface.
We wish you the best of luck with your online store.
This comment refers to an earlier version of this review and may be outdated.
Hi Lynn,
We realize you posted this review quite some time ago, but we wanted to reply and give you an update about what’s new at 3dcart.
Thanks to insightful feedback like yours, we were able to make significant improvements to our Technical Support department. In addition to our team having nearly doubled in size, we’ve also implemented new, continual training to ensure all of our customers receive only the best, most helpful support possible, with minimal reply times too.
In addition to our awesome support team, we’ve also released platform Version 7.0, which boasts a ton of new, cutting-edge features, such as our POS system and new, streamlined admin interface. We hope that your experience improved after writing this review, but if you’ve left 3dcart and are open to trying us out again, we’d love to show you firsthand all that 3dcart has to offer you today.
Again, we apologize for the negative experience you had with us and we wish you the best of luck with your online store.
This comment refers to an earlier version of this review and may be outdated.
Anyone considering 3dcart would be wise to go somewhere else. We have been with these idiots for a coupe of years and every time we turn around they are making life more and more difficult. They make changes that impact their customers with NO notification. And they seem to revel in our misery.The latest junk from these bozos is their refusal to accept emails to their support. Now you have to use their url to submit a problem.I just had an email, an order confirmation generated by their store software, to our support email address, hosted by them, rejected. Amazing in and of itself.Then when I tried to forward the rejection notification to their support email address, they sent an automated response stating - and I quote :IMPORTANT: YOUR MESSAGE HAS NOT BEEN DELIVERED!As of March 1st, 2015, support@3dcart.com is no longer a valid email address for support tickets.We ask that you please submit your tickets and request via the 3dcart Online Store Manager to ensure faster service. More information can be found here: https://support.3dcart.com/Knowledgebase/Article/View/274You can also submit tickets via the support portal located at http://support.3dcart.comThanks! Mike Morgan3dcart Director of Client Success
This comment refers to an earlier version of this review and may be outdated.
I've been with 3D Cart for over a year now so I think I can effectively submit a review based on experience. First, most of my product line requires hazardous materials shipping. I needed a website that could handle both hazardous and non-hazardous shipments and be able to tell the difference. I went to several independents but they weren't sure if they could do it and it would cost me several thousand to find out. Well, along comes 3D Cart who promised me they could do it for a pittance compared to what everyone else wanted. With the addition of Advanced Shipping Manager, my website handles the different shipping methods with ease. Having never built a web store before, I was a little lost at times. However, technical support has always been helpful and responsive. So far, my website has run like clockwork with barely a glitch or significant downtime. My first year's sales figures for just the website alone was over $275k. My sales could have been much higher had I been able to keep up with demand. If your website is not living up to your expectations, don't blame the hosting service, get up off your lazy butt and market your product. 3D Cart gives you the tools you need to build your site. The success or lack thereof belongs to you.
This comment refers to an earlier version of this review and may be outdated.
I only signed up for the 3DCart trial, only thinking it would be similar to the others ... install it on the website, test it out, and then delete it if it wasn't something I was looking for.Well, after signing up for an account and finding that it wasn't something I was looking for, I figure I'll just let the trial expire. But now, I have now gotten a couple of phone calls by a representative asking if I had any questions and making sure everything was going smoothly. Honestly, if I had any questions, I will call or e-mail the company at my convenience ...
This comment refers to an earlier version of this review and may be outdated.
3dCart is a disaster. They are more interested in adding 'features' than making carts operate properly. They constantly make non-sense changes (like requiring 12 character passwords for email accounts or taking away the ability of administrator accounts to change store passwords) with no notice. Even worse,their implementation of the FedEx API is terrible. In particular, you cannot add insurance to ANY shipment. Discussions with FedEx show that the problem is entirely on 3dCart. Their interface into Quickbooks is infantile and their system allows a user to make mistakes with no error message. And .. if you make changes to a page and then leave, 3dCart does not warn you that you did not save the changes. On top of everything else, when you contact their support, the first response is 'It's not our problem'. I could go on .. but that is enough for now.
This comment refers to an earlier version of this review and may be outdated.
Exactly.
Your comment is right on the money
This comment refers to an earlier version of this review and may be outdated.
Cannot generate shopping feeds for Google with 3Dcart and their support never answers plea for help.
This comment refers to an earlier version of this review and may be outdated.
We have an internet cigar store that sells to Japanese cigar smokers. When we decided to try 3D cart, one of the review sites claimed it supported multi languages as our store needs to be in Japanese. We even called and talked to one of their customer service reps and the rep confirmed that yes it supported Japanese language. This is simply not true. They only support languages that use the same characters as the English language. PLEASE TAKE NOTE OF THIS. We had been working on a new website and it took more than 30 days to finish the new site, so it wasn’t until after that 30 days that we realized this software would not support Japanese language. We brought this to the billing manager’s attention , but could not get a refund (pro rated of course for the time we had it) We paid 500.00 up front for 12 months. The billing manager knew the rep we had talked to and she even confirmed that this person had given us the wrong information (we have that in an email) but yet, they kept our money saying the 30 days had passed. They did not care that reps are telling people the wrong thing. My advice is get everything from them in writing, do not believe anything you are told from their customer service reps, they will give bad information and do anything to make a sale and are unreliable.
In addition to this, whenever we needed help or had a question while we were trying to use this software, averagely it took 2 to 4 weeks to get an answer from them and we had to follow up constantly. It’s hard to run a business when their tech support is THAT slow. We are now back with Avactis and very happy with them, as they DO support multi languages including Japanese. Avactis has recently signed with Paypal too, which is why we tried 3DCart to begin with, we had switched to Paypal and needed a software that could work with them, but at that time Avactis did not and 3DCart did. What an expensive lesson to lose that kind of money, and we are a small struggling family owned company. Stay away from them… keep your money.
This comment refers to an earlier version of this review and may be outdated.
Hi Jean,
I know it’s been quite some time since you posted this, but It definitely helps to go to the Better Business Bureau, http://www.bbb.org to try and get your money back. File a complaint with them, and I think you’ll get results. I did, twice. It’s quick and easy.
Good luck
This comment refers to an earlier version of this review and may be outdated.