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Big Cartel Review

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Big Cartel Review

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Date Established
2005
Location
Salt Lake City, UT
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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9 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Tammy

    I gave 2 stars because the site is easy to use and served it’s purpose. The slow response time for communication is ridiculous. I also cancelled my gold account only to be charged the next month anyways. I will now be aware of services that do not have a call # for customer support.

    2

      This comment refers to an earlier version of this review and may be outdated.

      joey feldman

      having a big cartel store has been so easy to fulfill orders. also to put new items up. yes theres a few things with discounts, etc i would like to be able to change but it really has been a fantastic experience for me. i just recently integrated with ship station and purchased a demo printer…bam..saves me so much timehighly recommend big cartel

      5

        This comment refers to an earlier version of this review and may be outdated.

        joey feldman

        forgot rating above or below:

        5

          This comment refers to an earlier version of this review and may be outdated.

          Lance

          I love Big Cartel but it lack better analytics… I use Google Analytics as well but it’s not enough because I started using Facebook and Twitter for marketing and GA can’t handle the data. I need to check stats regarding likes, follows, etc. Also any mailing stats would be helpful. Is there a way to link it to the store data?

          4

            This comment refers to an earlier version of this review and may be outdated.

            Randy Esada

            Terrible service. I’ve been trying to reset my password (which should be so easy) for days. The lack of response is only matched by the lack of initiative and care that the customer service rep “Lauren” provided in her response ” go to the link” and click “reset password”. No kidding! It is unbelievable that I have not been able to access my admin panel for days. Further, the emails that say “How Did We Do?” are apparently there to give the illusion that someone actually cares. Ridiculous!

            1

              This comment refers to an earlier version of this review and may be outdated.

              jean

              personally, I love it because I’m an artist. I don’t have a regular cash flow generated from my side business, so I love that Big Cartel is free (for me) and helps me get started without losing money. yes, you’re right – they’re not feature rich, but it gets the job done.5 stars to Big Cartel for understanding and catering to its niche market!

              5

                This comment refers to an earlier version of this review and may be outdated.

                Zane Cosgrove

                What e-commerce platform doesn’t have integrated Shipping API features? Seriously, it’s 2014 and Big Cartel actually charges customers a fee for their software…. I would in no way, recommend Big Cartel simple due to the lack of options for shipping… why not just go with OpenCart or Shopify or something that actually works and is cheaper in the long run

                2

                  This comment refers to an earlier version of this review and may be outdated.

                  Assyn

                  You have the option to use the Paypal shipping OR you can customise the shipping on Big Cartel for all of your products or you can individually set the shipping depending on the product. There are actually a lot of shipping options through Big Cartel.

                    This comment refers to an earlier version of this review and may be outdated.

                    Richard

                    Your comments are not helpful Assyn.

                    Using Paypal shipping is pointless as Big Cartel does not allow the inclusion of product weight so you can’t accurately charge your customers. As you can’t integrate based on weight you have to summarize on order amount or ordered items. That in itself is worse than the ‘customized’ shipping on Big Cartel (give me a break!) as you’re just guessing on what the actual package weighs based on the amount spent or number of items purchased. How insane is that? Add to this the huge price hikes for International Shipping with USPS and now more than ever Big Cartel needs to get up to speed with everyone else!

                    That’s the whole point of Zane’s and other people’s complaints. Here we are another 2 years later and you STILL CANNOT add product weights or integrate to provide an easy solution for the store owners and accurate shipping rates for customers.

                      This comment refers to an earlier version of this review and may be outdated.

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