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Selz Review

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Selz Review

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Date Established
2013
Location
San Francisco
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her two years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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40 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Simon

    Organization Name: La Mochila

    You will really have to know that if you want to work with selz, you have to be a beginner. Selz only do the very basics. I thought I only knew the basics, but selz is really bad in terms of functionalities.- You can not work on your SEO (tagging, renaming images, and more generally your text will not be taking in count by google)-they have a support available 24h but they never can help you: they ALWAYS have to follow your request to the dev team and here is where begins the problems for you: they have a lot of bugs and you can not do anything until they work on your case, and it usually takes 4-6 weeks to have a first answer (resolving your case may take much more longer)-It is very expensive and when you have to refund a customer, they keep the (high commission) on the contrary of paypal for exampleConclusion: if you basic website, you have cheaper plan. If you want more functionalities, for the same price you have better platforms.Simon

    1
    • Organization Name: La Mochila
    Michelle

    Organization Name: Selz

    Hi Simon,

    Sorry to hear that you have been having some issues with the platform and service. Please feel free to reach out to me directly at michelle@selz.com.

    Look forward to hearing from you!

    Michelle

    • Organization Name: Selz
    Michelle

    I have been a Selz customer for approximately three weeks…I anticipate selling my product within the next few days. While I have been building the site, I have enjoyed extensive communications with the customer service team – THEY ARE EXCELLENT – especially Robyn, Laura, and Karen. I can’t begin to express how patient they are; considering the fact that I often inundate them with a flurry of questions. In fact, Karen worked with me virtually an entire day – helping me to prepare a beautiful e-commerce site.I am only a Selz customer because of the customer support. Keep up the FANTASTIC WORK!

    5

      This comment refers to an earlier version of this review and may be outdated.

      STEPH

      Reliable and customer service are mostly very helpful

      5

        This comment refers to an earlier version of this review and may be outdated.

        S. Hart

        Organization Name: steves account

        Love these guys !! Robynn was great !! Thanks

        5
        • Organization Name: steves account

        This comment refers to an earlier version of this review and may be outdated.

        Kelly A Smith

        Organization Name: BLOOM & Co

        Best ever for getting an ecommerce store up running fast. Easy to use, excellent response by support – real people 24 x 7. I’ve tried them all – weebly, wix, shopify, etsy etc… Selz beats them all with the core set of features that every independent maker / artisan or SMB owner needs in order to start doing business online.Perfect solution for a perfectly fair price.

        5
        • Organization Name: BLOOM & Co

        This comment refers to an earlier version of this review and may be outdated.

        Marcus

        Organization Name: Ninabeauty.guru

        We use Selz since a few years now. The Platform is getting developed better and better by time. The Devs listen to our needs to improve more features. Service of customer support is outstanding. Never have met such friendly people in a support chat, who are instantly available 24hrs without waiting line and instant responses. I always got my isses resolved and any questions answered kindly. I had a lost fraud case against a client, but that’s a general credit card bank problem we all can have by evil clients. I received a free month of service of Selz for the penalty discount anyhow.Selz offers predesigned, basic blog with loads of google fonts to modify with, easy setup.The storefront can integrate into FB desktop pages and can be added as widget into wordpress blogs for direct product linking.We will use it from now for Video tutorial sales, since it allows gigantic video file sizes with unlimited amount of files. Talking about 15 GB to 50GB per Item. I can’t tell or care because I’m not gonna push more than 2GB FHD per video online.We also sell our beauty products, Glitters and Lashes through Selz, which are shipping international. Something that other Pages like 2checkout FORBID. Amazon.com has impossible barriers for beauty articles to put online, so here we share our piece of art to the world, without any troubles that the big hosters create.You can get .selz.com for your domain for free, or use any of your own custom domain names.They work with loads of payment options: Paypal, 2Checkout and Selz own checkout.Give it a go! 🙂

        5
        • Organization Name: Ninabeauty.guru

        This comment refers to an earlier version of this review and may be outdated.

        Greg Edmonds

        Organization Name: Ars Praestigium

        We recently began adding the choice of streaming or downloadable instruction videos to our customers. The SELZ team was terrific at walking us through every stage of the set up and execution, and answering our sometimes inane questions. SELZ gets our highest recommendation for costs, customer service and services available.

        5
        • Organization Name: Ars Praestigium

        This comment refers to an earlier version of this review and may be outdated.

        CKanjuro

        Organization Name: Secrets of the World

        I’ve been with Selz for almost two years now after doing extensive research on store options for digital products. I’ve been completely happy with them. Their customer service, in particular, I’ve found to be outstanding. I’ve never had to wait for help. They hang in there to answer all kinds of questions. I’ve never felt pushed into something I didn’t need or deterred from downgrading a plan when I wanted to. They exude genuine good cheer and competence. I’ve found it to be a very rare and heartening experience in the often gnarly (and downright grumpy) realm of website building. In addition, the interface for accounting, tracking customers, etc. is so clean and easy. Highly recommend this service!

        5
        • Organization Name: Secrets of the World

        This comment refers to an earlier version of this review and may be outdated.

        Eric

        Organization Name: Polylyric Press

        I am a new customer with a startup business. So far, I could not be happier. Setup was easy. Generating code to embed and integrate the sales interface into the company website was a breeze. I did a test buy and the process was perfect. The live chat customer service is excellent. So far so good!

        5
        • Organization Name: Polylyric Press

        This comment refers to an earlier version of this review and may be outdated.

        Lloyd Perry

        Organization Name: MovingVentures

        I’m a few days into using Selz. I was driven here after having a nightmare with digital downloads/uploads with Weebly. This has been an unbelievably positive experience by contrast to Weebly. Support is fast and helpful, the interface is amazing. The embeds are so smooth and look great. The upload process is a breeze (it carries on where you left off if your connection drops, heaven for someone living in Asia!) I’m a very happy man!

        5
        • Organization Name: MovingVentures

        This comment refers to an earlier version of this review and may be outdated.

        accountant

        This was a good review but it did not cover the all important reporting required for bookkeeping and taxes. Could you please your review to include how all the sales information is reported to the accountant (or bookkeeper). Thanks

          This comment refers to an earlier version of this review and may be outdated.

          Liz Hull

          Hi, accountant, thanks for your comment! Selz is a small part of an online selling solution. Selz is a shopping cart and website builder, but it does not offer any built-in accounting features. Most merchants choose to integrate with one of the available accounting software (Quickbooks, Xero, and Freshbooks) to do their bookkeeping. A integration like this to allow you to transfer information between the Selz and your chosen accounting software.

            This comment refers to an earlier version of this review and may be outdated.

            Demay

            Parfait , j’adoooorreeee Selz, compétant, innovant, service client au top , réactif et disponible.une belle équipe je recommande vivement !Cécilia, la créatricePerfect, I adoooorreeee Selz, competent, innovative, customer service at the top, responsive and available.a great team I highly recommend! Cécilia, the creator

            5

              This comment refers to an earlier version of this review and may be outdated.

              Buddy James

              The team handling the chat and customer support is probably THE BEST I’ve ever experienced. There is always someone available, the wait times are not long, everyone is “personable and pleasant” as well as knowledgeable. They’ve all been a great help.To the management. Take care of this crew. I would hire them in a heartbeat!!!

              5

                This comment refers to an earlier version of this review and may be outdated.

                Charlotte s

                I created an account and not even 30 days later they charged my card for 29.00 for an advanced payment when I signed up for like a 19.99 rate which used to be 12.99 and already I was not happy about the price its way to much for ” selling buttons” to pay 19.99. So i was checking my bank and there was a transaction for 29.00 from selz and i had the product for less than 30 days. I started on nov 25 but my store wasn’t ready until the 27th because they take their sweet time setting up. I was ticked to see the charge and they claim they sent me an email of so called rate hikes. An email I never recieved, so imagine setting up an entire store days of work to find out they are planning yet again to raise prices all without telling the customer. Nor did they give me a choice to opt-out and they pre-advanced billed me on a price I never agreed too. Theres no way Id pay $29.00 for stupid selling buttons not when i pay $9 for shopify lite selling buttons and I can get a whole store with shopify for $29.00 and selz isnt at all established as shopify. Plus there are other sites that offer way more like sellfy.com for that price point. Id much rather have sellfy selz is no better than gumroad if notthe same thing a bo bo company that no one really wants but does because its cheap now that is super expensive its lost its appeal and the fact that they raise thier prices frequently and often lets people know its a risk for scalability. Its inuslting how much they cost youd be better off getting your own merchant account at that price point.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Michelle

                  Hey Charlotte, this is Michelle over at Selz. We are sorry to hear about your difficult experience! I would love for you to email me directly so that I can take a look at your account and help with all of your concerns – michelle@selz.com

                    This comment refers to an earlier version of this review and may be outdated.

                    Savannah

                    I have just started the process of setting up my business through Selz. The customer service and timeliness in response rates has been phenomenal! I am very impressed with the knowledge with the Selz staff. Thank you!

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Anthony

                      Whether you’re young or old, this site is powerful and efficient. If you have good products and multiple ideas. I can assure you that the monthly package will pay for itself very quickly! Moreover, it is one of the lowest on the market… I also recommend customer service. I’ve been able to judge some of them through different experiences, but I’ve never seen such a responsive and intelligent customer service (and available almost 24/24) Try it and adopt it! Que vous soyez jeune ou vieux, ce site d’une puissance et d’une efficacité redoutable. Si vous posséder de bon produits et de multiple idées. Je peux vous assurer que le forfait mensuel sera très vite rentabiliser ! D’ailleurs c’est l’un des plus bas du marché… Je vous recommande aussi le service client. J’ai pu au travers différentes expérience en juger certains, mais je n’ai jamais vu un service client aussi réactifs et intelligent (et disponible presque 24/24) L’essayer c’est l’adopter !

                      5

                        This comment refers to an earlier version of this review and may be outdated.

                        Michael Manger

                        I run a shop with about 7000 videoclips for download at xt-commerce shop. Now i am moving step by step to selz. What you wrote is no more true, now. There is no limit for expansion. I can create subcategories as much i need and add as much products i need. I have the pro plan and it is very cheap, related to other solutions. Please note: The hosting for your digital goods is included!

                        5

                          This comment refers to an earlier version of this review and may be outdated.

                          Rob Romard

                          Terrible product, terrible company. Waited 6 months for these clowns to add options on downloadable products as promised. They keep taking my money now won’t deliver. TOTAL SCAM AVOID SELZ.

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Michelle

                            Hey Rob, This is Michelle over at Selz. Wow, we’re really sorry to hear about that! We have thousands of really happy digital sellers using Selz and kind of pride ourselves on the strength of our digital offer. I would love it if you could drop me a note at Michelle@selz.com so I can look into this for you.

                              This comment refers to an earlier version of this review and may be outdated.

                              Janet

                              Selz has been a nightmare to work with. I created my site on Selz because they could handledigital downloads. As it turned out, Selz could not provide a secure website “https” so every time a customer went to my site they got a security warning telling people the site was unsafe and not to enter their credit card information. This was a huge issue so I decided to move to a hosting provider with a secure hosting service. Selz then suggested I downgrade my hosting package until the issue was resolved. I did this and then my site totally disappeared and I had no access to my website at all. I had 8 days left on my subscription when this happened. Here it is 20+ days later and they still will not give me access to my website so I can move it to my new site. This is the worst company EVER. I also found out after the fact that they are not based in the USA as their website indicates, they are out of Australia. From the beginning I had trouble with credit card issues because the US banks kept declining payment from a foreign source. I had to call my bank to let them know it was not fraud. On every level, I would not use Selz, it has been an experience straight from hell.

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Hanna

                                Hi Janet,

                                This is Hanna, and I’m the Content Coordinator over at Selz.

                                I’m so sorry that you had a bad experience with us back in April. We’ve been working really hard to update our customer service support as well as our product itself. We have updates to all the problems you mentioned in your comment, and we’d love for you to give us another chance to address your concerns.

                                If you would like, you can email me directly at Hanna@Selz.com. I would love to talk with you further and personally answer any questions you might have.

                                Best,
                                Hanna

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Barbara Schaer

                                  This is the first time I ever set up an online shop, and with hardly any experience I now have a shop and website all in one. Love that I can blog here too and sell any of my Art, eBooks etc. so many options. I have always had excellent customer service to all my questions. I feel very inspired to develop my shop further and see how far I can take it. It has given me more ideas and this is a wonderful experience. Thank you Selz!

                                  5

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Martin Duffy

                                    I am a video producer and film amauter sports videos.

                                    I am in transition from producing DVDs to USBs to now offering the games via downloading.

                                    I have only used the free plan but my experience with Selz has been rock solid.

                                    I have only had to use customer service a few times and found them very helpful.

                                    I’m looking forward to upgrading to the top plan. $26 p/m with all the add on seems most reasonable.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Molly

                                      Hey Martin, thanks for your feedback! We’re glad you like it.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Mark

                                        Hi Duff

                                        Interesting to know that there support team is based in the Philippines and their tech team is based in Australia. Tech team don’t work weekends. Noticed my site went down Friday, now Monday still no solution.

                                          Carole

                                          Thanks for such a thorough article. I have just one question: Is it possible to offer credit cards AND PayPal on Selz?

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Chloe Bahal

                                            Hi Carole,

                                            Yes, it looks like you can offer both payment methods.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              detria dancil

                                              Hello there, I just wanted to take a moment to thank you! I have for the past couple of weeks been so indecisive, regarding which company to go with( and I’m pretty sure I’ve covered 98% of them! Whew!) But your article nailed it for me today! Thanks for your most seemingly honest & in biased information Best regards,@dpersonalchef -instagram/ twitter

                                              5

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Don Patterson

                                                Spent six hours today trying to upload a product. What other “issues” await me when I go further into the process? Probably going to bail.

                                                1

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Molly

                                                  Hi Don, This is Molly over at Selz. I’m sorry you had issues uploading a product. Did you try reaching out to our support team at help@selz.com. We’re happy to address any problems you encounter.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    KLS

                                                    RUN as fast as you can from them. They are overpriced and have horrible customer service that makes up their own rules as they go along. So horrible that I think I will go back to Paypal over them. Just don’t do it. Go to Stripe. Authnet. Anything but them!

                                                    1

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Molly

                                                      Hi KLS, This is Molly over at Selz. I’m sorry that you had a bad experience with us last year. We’ve been working really hard to update our customer service support as well as our product itself. We’d love for you to give us another chance to address your concerns. If you want to email me, I’ll personally take care of you. (molly @ selz.com) Thank you.

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Leigh

                                                        Outstanding review!

                                                        5

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Gary Dorion

                                                          Hi Amad,

                                                          I linked a WordPress article today to this article and hope you get some traffic from it.
                                                          I found your review to be balanced and accurate regarding my Selz experience – I’ve been building for about two months and agree that Selz needs to grow. However, the application is great for only having been around for about a year. Thanks and would you be able to backlink to my site at http://wp.me/p4OjPU-S

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            GreatMichael

                                                            Hello, but do you think selz is still okay and reliable, cus I read some bad reviews about them,…
                                                            Please get back to me please, I need to accept payment in one of my website.
                                                            Thanks

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Mark Powlett

                                                              I’ve been looking around for various ways that I can sell downloads online and have been doing lots of research. I’m getting confused about what I have and havent read so I may have stumbled across this before but today I sat down and read your review properly. It’s really helped my. As a hypnotherapist I am just looking to try and find a way to sell a couple of downloads or give away ebooks and so selz looks perfect for my needs. The negatives about shipping just wont apply so thanks for the review. It’s made my mind up for me !

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Amad Ebrahimi

                                                                No problem Mark, glad it helped.

                                                                  This comment refers to an earlier version of this review and may be outdated.

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