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Selz Review

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Date Established
2013
Location
San Francisco
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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42 Comments

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    Peter Willmot

    Organization Name: Urmston Sports Club

    We’ve been using Selz for a few weeks and it turns out that the Analytics/Dashboard reports an incorrect total for sales and number of orders, so we have been reporting wrong figures in our organisation. An e-commerce platform that can’t report sales correctly??It took us a week to get their ‘Customer Success’ team to accept that there was a problem – it seems to be manned by people who don’t understand their own product. Won’t be using this again.

    1
    • Organization Name: Urmston Sports Club

    This comment refers to an earlier version of this review and may be outdated.

    Simon

    Organization Name: La Mochila

    You will really have to know that if you want to work with selz, you have to be a beginner. Selz only do the very basics. I thought I only knew the basics, but selz is really bad in terms of functionalities.- You can not work on your SEO (tagging, renaming images, and more generally your text will not be taking in count by google)-they have a support available 24h but they never can help you: they ALWAYS have to follow your request to the dev team and here is where begins the problems for you: they have a lot of bugs and you can not do anything until they work on your case, and it usually takes 4-6 weeks to have a first answer (resolving your case may take much more longer)-It is very expensive and when you have to refund a customer, they keep the (high commission) on the contrary of paypal for exampleConclusion: if you basic website, you have cheaper plan. If you want more functionalities, for the same price you have better platforms.Simon

    1
    • Organization Name: La Mochila

    This comment refers to an earlier version of this review and may be outdated.

    Michelle

    Organization Name: Selz

    Hi Simon,

    Sorry to hear that you have been having some issues with the platform and service. Please feel free to reach out to me directly at michelle@selz.com.

    Look forward to hearing from you!

    Michelle

    • Organization Name: Selz

    This comment refers to an earlier version of this review and may be outdated.

    Michelle

    I have been a Selz customer for approximately three weeks…I anticipate selling my product within the next few days. While I have been building the site, I have enjoyed extensive communications with the customer service team – THEY ARE EXCELLENT – especially Robyn, Laura, and Karen. I can’t begin to express how patient they are; considering the fact that I often inundate them with a flurry of questions. In fact, Karen worked with me virtually an entire day – helping me to prepare a beautiful e-commerce site.I am only a Selz customer because of the customer support. Keep up the FANTASTIC WORK!

    5

      This comment refers to an earlier version of this review and may be outdated.

      STEPH

      Reliable and customer service are mostly very helpful

      5

        This comment refers to an earlier version of this review and may be outdated.

        S. Hart

        Organization Name: steves account

        Love these guys !! Robynn was great !! Thanks

        5
        • Organization Name: steves account

        This comment refers to an earlier version of this review and may be outdated.

        Kelly A Smith

        Organization Name: BLOOM & Co

        Best ever for getting an ecommerce store up running fast. Easy to use, excellent response by support – real people 24 x 7. I’ve tried them all – weebly, wix, shopify, etsy etc… Selz beats them all with the core set of features that every independent maker / artisan or SMB owner needs in order to start doing business online.Perfect solution for a perfectly fair price.

        5
        • Organization Name: BLOOM & Co

        This comment refers to an earlier version of this review and may be outdated.

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      We Highly Recommend Selz 🏆

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