SurePayroll Review

Pros

• Easy to use
• Good tax support
• Essential payroll features
• Solid customer support
• Mobile app

Cons

• No built-in time tracking
• Fee-heavy

What is SurePayroll?

SurePayroll is payroll processing software designed for small businesses looking to simplify payroll runs.

Businesses using SurePayroll have access to all basic payroll features, such as direct deposit, check printing, tax support, employee benefits management, and more.

SurePayroll is best for small businesses with straightforward payroll needs. However, if you expect your business to grow, you may want to look into the best payroll software for options with more built-in features and the capacity to handle more complex payroll needs.

SurePayroll Pricing

SurePayroll currently has two business pricing plans. There’s also a handy calculator that allows you to select your state and number of employees to give you a fast quote.

A Nanny & Household Payroll plan is also available for anyone who uses household employees. One employee is included in the base monthly price.

SurePayroll No Tax Filing Plan

SurePayroll’s No Tax Filing plan includes these features:

• Unlimited payroll processing
• 4-day direct deposit
• Automated payroll runs
• Mobile apps for employers and employees
• New hire reporting
• W-2 and 1099 filing
• Online pay stubs
• Free onboarding
• Payroll tax calculations

You will be responsible for filing and paying your payroll taxes under this plan.

SurePayroll Full Service Plan

SurePayroll’s Full Service plan includes everything from the No Tax Filing plan, plus federal and state payroll tax filings and payments. You’ll also get free 2-day direct deposit.

SurePayroll Household Full Service

SurePayroll also offers a full-service plan specifically for households that includes one free employee.  This plan is ideal for households with full-time, part-time, or seasonal employees like nannies or other in-house employees. Features include unlimited payroll runs, signature-ready Schedule H, online reports and paystubs, and free onboarding assistance.

Extra Costs & Fees

SurePayroll offers additional features and add-ons, including multi-state support, time tracking, and accounting integration, that come with separate fees.

Other software options typically roll these features into monthly subscription prices or are cheaper than SurePayroll’s prices.

Is SurePayroll Easy To Use?

SurePayroll is generally easy to use for day-to-day payroll. However, setup can require more manual data entry than some competitors, and integration options are limited.

SurePayroll’s dashboard is clean and easy to navigate. This payroll system is great for those who need a simple interface, intuitive categories, and not many ways to get turned around.

SurePayroll is entirely cloud-based, so no downloads or installations are required. As a cloud-based payroll solution, SurePayroll is compatible with any device as long as you have an internet connection.

The software also offers a mobile app for both Apple and Android phones, so you can run your payroll on the go. Employees will also have access to their information online or on mobile devices.

SurePayroll Features

SurePayroll covers essential payroll features well, but it lacks built-in time tracking, deep HR tools, and the broader customization found in more advanced payroll platforms.

Ultimately, if your business has more complex payroll needs, you may find the lack of features frustrating. Our ADP review and Gusto review offer an in-depth look at the best feature-rich alternatives to SurePayroll.

SurePayroll Customer Service

SurePayroll offers phone and chat support, and many users say it is easy to reach a representative. However, some reviews mention long wait times and difficulty resolving more complex issues.

Although it’s easy to get in touch with a support representative, customer complaints cite long call wait times. That said, you can try to get in touch a little later in the day to avoid long wait times. Customer support is available from 8 AM-7 PM CT Monday through Friday.

SurePayroll Integrations

SurePayroll users can boost the software’s functionality by using one of its many available integrations or its API option. The software offers 21 time-tracking integrations and seven accounting software integrations.

Be sure to mention any integrations you’re looking to use when requesting a quote, as SurePayroll has only published its time-tracking and accounting integrations. It’s unclear if SurePayroll offers any integrations outside those two categories.

SurePayroll Reviews

SurePayroll receives mixed customer reviews. Users often praise its ease of use, mobile payroll, and reliable payroll processing, while complaints focus on long support wait times, issue resolution, and the cancellation process.

Negative SurePayroll Reviews & Complaints

• Difficult to terminate services
• Long customer service wait times
• Trouble with resolving payroll issues

Positive SurePayroll Reviews

• Easy-to-use interface
• Reliable payroll processing
• Convenient on-the-go payroll processing

Is SurePayroll Secure?

SurePayroll is secure payroll software with multiple layers of security and privacy features to keep your data safe.

• 24/7 data center security monitoring
• 128-bit SSL (256-bit on supported browsers)
• MFA Voice
• Firewall layers
• Data intrusion detection

The Final Verdict: Is SurePayroll Worth It

SurePayroll is a solid payroll option for small businesses that need straightforward, efficient payroll software. The software doesn’t lack any essential payroll features or reports. Although SurePayroll doesn’t offer many features and customizable options, most small business owners would likely feel bogged down by payroll options they’ll never use.

SurePayroll can still be cost-effective for small businesses, but add-on fees may increase the total cost. You’ll need to get a quote to determine whether the price point meets your needs.