SurePayroll Review
SurePayroll is payroll processing software designed for businesses with a small number of employees looking to simplify payroll runs.
SurePayroll
Total Rating | 3.7 |
---|---|
Pricing3.4 | |
Ease Of Use3.5 | |
Features3.8 | |
Customer Service4.1 | |
User Reviews3.7 |
Payroll Processing Time
2-4 daysPricing
Starts at $19.99/month + $4/employee per monthBusiness Size
Small to mid-size businessesSurePayroll At A Glance
- SurePayroll’s payroll software is designed with small businesses in mind. The payroll software’s features offer reliable payroll essentials, including unlimited payroll runs, direct deposit, and a mobile app.
- The cloud-based software’s add-ons and full-service payroll options suit small businesses that may need more support and features, such as HR tools, automatic tax filing, integrations, and more.
- SurePayroll integrates with various time-tracking solutions, allowing business owners to track and manage employee and contractor hours.
Pros
- Easy to use
- Good tax support
- Essential payroll features
- Solid customer support
- Mobile app
Cons
- Non-transparent pricing
- No built-in time tracking
- Fee-heavy
Table of Contents
What is SurePayroll?
SurePayroll is payroll processing software designed for small businesses looking to simplify payroll runs.
Businesses using SurePayroll have access to all basic payroll features, such as direct deposit, check printing, tax support, employee benefits management, and more.
SurePayroll claims to be functional for businesses with up to 100 employees. However, if you expect your business will grow, you may want to look into the best payroll software for options with more built-in features and the capacity to handle more complex payroll needs.
SurePayroll Pricing
Pricing3.4 |
---|
Software Plans 4.0 |
Pricing Transparency 5.0 |
Pricing Customization 3.0 |
SurePayroll’s 3.4/5 star rating in the pricing category may not seem all that impressive, but it’s one of the higher scoring (read: affordable) software options on the market. However, the software could add a free trial and stronger pricing customization options.
SurePayroll’s pricing starts at $19.99/month + $4/employee per month. SurePayroll operates under a subscription-based pricing plan with two plans: Self-Service and Full-Service. The main difference between the two plans is that Full-Service offers full tax support.
SurePayroll’s service plan pricing options include:
SurePayroll Plans | Price | When To Use |
---|---|---|
Self-Service | $19.99/month + $6/employee per month | If your business needs essential payroll features |
Full-Service | $29.99/month + $6/employee per month | If your business needs payroll features with comprehensive tax support |
SurePayroll also offers some features, such as local tax filing, multistate payroll processing, and integrations, for an additional cost. However, compared to other payroll software, charging an added cost for integrations is abnormal.
SurePayroll Self-Service
SurePayroll’s Self-Service plan cost varies and includes:
- Unlimited payroll processing
- Tax services
- Automated payroll runs
- Direct deposit
- Bank checks/check signing
- Check stock for printing
- Employee self-service portal with mobile app
- Garnishments
- New hire reporting
- Poster updates
- HR support
SurePayroll Full Service
SurePayroll’s Full-Service plan costs vary and include everything in the Self-Service plan, plus:
- Automated payroll tax calculations, filing, and payment (federal only)
- Two-day payroll processing
Extra Vendor Costs & Fees
SurePayroll Extra Costs | Price |
---|---|
Accounting Software Integrations | $4.99/month |
Local Tax Filing | $9.99 (Full-Service plan only) |
Stratustime Integrated Time Clock | $5/month + $3/employee per month |
Time Tracking Integrations | $9.99/month |
Workers' Compensation | Variable |
Health Benefits | Variable |
401(k) Retirement Accounts | Variable |
Pre-employment Screening | Variable |
Multistate Payroll Processing | $9.99/month (Full Service plan only) |
SurePayroll offers time tracking, tax support, pre-employment screening, and health benefits as service add-ons that come with separate fees. This is where SurePayroll may fall short compared to other payroll software options.
Other software options typically roll these features into monthly subscription prices or are cheaper than SurePayroll’s prices. For example, Gusto offers multistate payroll at no additional fee, and QuickBooks Online Payroll offers full tax support rolled into its pricing plans.
Is SurePayroll Easy To Use?
Ease Of Use3.5 |
---|
Set Up 2.7 |
Software Reliability 4.0 |
Everyday Use 4.0 |
Integrations 4.0 |
Ultimately, SurePayroll’s 3.5/5 star ease of use rating was driven down by its lack of support for white glove set up, manual data entry requirements, and limited integration options. However, the software is generally very easy to use on a daily basis, with a streamlined payroll processing flow and few complaints about glitching.
SurePayroll’s dashboard is clean and easy to navigate. This payroll system is great for those who need a simple interface, intuitive categories, and not many ways to get turned around.
SurePayroll is entirely cloud-based, so no downloads or installation is required. As a cloud-based payroll solution, SurePayroll is compatible with any device as long as you have an internet connection.
The software also offers a mobile app for both Apple and Android phones, so you can run your payroll on the go. Employees will also have access to their information online or on mobile devices.
SurePayroll Features
Features3.8 |
---|
Payroll Processing 4.9 |
Employee Management & PTO 2.9 |
Time Tracking 2.0 |
Payroll Tax Support 5.0 |
Reporting & Tax Forms 4.2 |
Onboarding & HR 1.9 |
Benefits Administration 4.2 |
Niche Features 2.0 |
As is common with cheap payroll software, SurePayroll performs essential payroll processing exceptionally well and offers strong payroll tax support. However, as the software’s 3.8/5 star rating in the pricing category suggests, you can’t do much else beyond payroll processing with SurePayroll.
The software lacks built-in time tracking, many integrations, strong HR features, and offers limited employee management features. However, you’ll be able to offer employees direct deposit or check, make deductions, review payments, use multiple pay rates and schedules, and more.
Ultimately, if your business has more complex payroll needs, you may find the lack of features frustrating rather than wonderfully simple. Our ADP review and Gusto review offer an in-depth look at the best feature-rich alternatives to SurePayroll.
SurePayroll Customer Service
Customer Service4.1 |
---|
Personal Support 3.5 |
Self-Service 4.6 |
SurePayroll earned a 4.1/5 star rating in the customer service category. Compared to other software, this is an average score that was taken down most significantly by SurePayroll’s lack of an accessible knowledgebase and customer complaints about getting problems resolved.
However, SurePayroll customers praise how easy it is to get in touch with a representative or service agent. Here’s a look at SurePayroll’s customer support options:
SurePayroll Support | Availability |
---|---|
Phone Support | |
Email Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Representative | |
Knowledge Base or Help Center | |
Videos & Tutorials | |
Company Blog | |
Social Media |
Although it’s easy to get in touch with a support representative, customer complaints cite long call wait times, so be prepared to listen to some wait tunes. That said, you can try to get in touch a little later in the day to avoid long wait times, as customer service options run from 8 AM-7 PM CT Monday through Friday. SurePayroll also offers live support on Saturdays from 9 AM-1 PM CT.
SurePayroll Integrations
SurePayroll users can boost the software’s functionality by using one of its many available integrations or its API option. The software offers 21 time-tracking integrations and seven accounting software integrations.
Be sure to mention any integrations you’re looking to use when requesting a quote, as SurePayroll has only published its time-tracking and accounting integrations. It’s unclear if SurePayroll offers any integrations outside those two categories.
SurePayroll Reviews
User Reviews3.7 |
---|
Customer Feedback 4.0 |
Review Site Aggregate 3.5 |
As our reviews category is entirely evaluated based on customer reviews, SurePayroll’s low 3.7/5 star rating in the category comes down to its users’ lukewarm reviews.
SurePayroll’s average 3.5/5 star rating across multiple review sites is pretty low compared to other payroll software options. Overall, people are pleased with SurePayroll’s ease of use and mobile payroll processing support.
However, they’re not very happy with the software’s long customer wait times and the challenging process of terminating services.
Negative SurePayroll Reviews & Complaints
- Difficult to terminate services
- Long customer service wait times
- The trouble with payroll issue resolution
Positive SurePayroll Reviews
- Easy to use interface
- Reliable payroll processing
- Convenient on-the-go payroll processing
Is SurePayroll Secure?
SurePayroll is secure payroll software with multiple layers of security and privacy features to keep your data safe. The company has not faced any recent data breaches or significant security threats. Here are the security features SurePayroll uses to keep your data protected:
- 24/7 data center security monitoring
- 128-bit SSL (256-bit on supported browsers)
- MFA Voice
- Firewall layers
- Data intrusion detection
The Final Verdict: Is SurePayroll Worth It
SurePayroll Review Summary | |
---|---|
Pricing | Starts at $19.99/month + $4/employee per month |
Choose If You Need |
|
SurePayroll is a solid and straightforward payroll option for small businesses that need to be streamlined and efficient. The software doesn’t lack any essential payroll features or reports. Although SurePayroll doesn’t offer many features and customizable options, most small business owners would likely feel bogged down by payroll options they’ll never use.
SurePayroll has historically been among the least expensive payroll software options available. However, you’ll need to get a quote to determine whether the price point meets your needs.
For slightly larger companies with more unique payroll needs, SurePayroll might not be the best fit. Check out our Gusto review or our Intuit Online Payroll review for an in-depth look at the top SurePayroll alternatives.
Payroll Software Review Methodology
We research, evaluate, and test each payroll software app that we review at Merchant Maverick, placing special emphasis on key characteristics to generate granular ratings.
Our exhaustive, 76-point rubric guides the star rating of each payroll provider we review, examining pricing, ease of use, features, customer service, and user reviews. Each section is weighted differently.
- Pricing (10% of the overall rating)
- Ease of Use (20% of the overall rating)
- Features (40% of the overall rating)
- Customer Service (20% of the overall rating)
- User Reviews (10% of the overall rating)
When rating payroll software, we are looking for very specific qualities. The speed and cost of payroll runs and the availability of tax filing services are given high weight, as are the quality and availability of accounting, time-tracking, HR integrations, and user onboarding services. We also look for the presence of client and employee portals, benefits administration, PTO and time management tools, and many more vital features.
Learn more about how we rate payroll software providers.
Try A Top Pick For Payroll
ADP Payroll |
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We like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. Get three months free when you sign up through our links! Get Started.
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