SurePayroll Review
SurePayroll is payroll processing software designed for businesses with a small number of employees looking to simplify payroll runs.
SurePayroll

Total Rating | 4.0 |
---|---|
Pricing | Fair |
Features | Good |
Customer Service | Good |
Integrations | Fair |
Reviews | Good |
Payroll Processing Time
2-4 daysPricing
VariableBusiness Size
Small businesses with up to 10 employeesSurePayroll At A Glance
- SurePayroll’s payroll software is designed with small businesses in mind. The payroll software’s features offer reliable payroll essentials, including unlimited payroll runs, direct deposit, and a mobile app.
- The cloud-based software’s add-ons and full-service payroll options suit small businesses that may need more support and enhanced features, such as HR tools, automatic tax filing, integrations, and more.
- SurePayroll integrates with various time-tracking software solutions, allowing business owners to track and manage employee and contractor hours.
Pros
- Easy to use
- Good tax support
- Essential payroll features
- Solid customer support
- Mobile app
Cons
- Non-transparent pricing
- No built-in time tracking
- Fee-heavy
Table of Contents
What is SurePayroll?
SurePayroll is payroll processing software designed for small businesses with 10 or fewer employees looking to simplify payroll runs.
Businesses using SurePayroll have access to all basic payroll features, such as direct deposit, check printing, tax support, HR solutions, employee benefits, and more.
SurePayroll claims to be functional for businesses with up to 100 employees. However, if your business pays over 10 employees and contractors or expects to grow, you may want to look into payroll software with more built-in features and the capacity to handle more complex payroll needs. Gusto or Intuit Online Payroll may be a better fit for your needs.
SurePayroll Pricing
Plan | Price | When To Use |
---|---|---|
SurePayroll Self-Service | Variable | If your business needs essential payroll features |
SurePayroll Full-Service | Variable | If your business needs payroll features, tax support, and two-day processing |
SurePayroll doesn’t publish subscription plan pricing online (excluding add-ons), so you’ll have to set up a call with a sales representative to get a quote for your business.
SurePayroll operates under a subscription-based pricing plan with two plans: Self-Service and Full-Service. The main difference between the two plans is that Full-Service offers full tax support and a faster two-day payroll processing speed.
If you choose to cancel your SurePayroll service, you’ll need to speak with a SurePayroll representative, so expect the process to include at least one lengthy conversation.
SurePayroll Self-Service
SurePayroll’s Self-Service plan cost varies and includes:
- Unlimited payroll processing
- Tax services
- Automated payroll runs
- Direct deposit
- Bank checks/check signing
- Check stock for printing
- Employee self-service portal with mobile app
- Garnishments
- New hire reporting
- Poster updates
- HR support
SurePayroll Full Service
SurePayroll’s Full-Service plan costs vary and include everything in the Self-Service plan, plus:
- Automated payroll tax calculations, filing, and payment (federal only)
- Two-day payroll processing
Extra Vendor Costs & Fees
Extra Costs | Price |
---|---|
Two-Day Payroll Processing | $7.99/month (Self-Service plan only) |
Accounting Software integrations | $4.99/month |
Local Tax Filing | $9.99 (Full-Service plan only) |
Stratustime Integrated Time Clock | $5/month + $3/employee per month |
Time Tracking Integrations | $9.99/month |
Workers’ Compensation | Variable |
Health Benefits | Variable |
401(k) Retirement Accounts | Variable |
Pre-employment Screening | Variable |
SurePayroll offers time tracking, tax support, pre-employment screening, and health benefits as service add-ons that come with separate fees. This is where SurePayroll may fall short compared to other payroll software options.
Other software options typically roll these features into monthly subscription prices or are cheaper than SurePayroll’s prices. For example, Gusto offers multistate payroll at no additional fee, and QuickBooks Online Payroll offers next-day direct deposit with its most basic plan.
Is SurePayroll Easy To Use?
SurePayroll is very easy to use. The dashboard is clean and easy to navigate. This payroll system is great for those who need a simple interface, intuitive categories, and not many ways to get turned around.
SurePayroll is entirely cloud-based, so no downloads or installation is required. As a cloud-based payroll solution, SurePayroll is compatible with any device as long as you have an internet connection.
The software also offers a mobile app for both Apple and Android phones, so you can run your payroll on the go. Employees will also have access to their information online or on mobile devices.
SurePayroll Features
Feature | Availability |
---|---|
Auto-Schedule Payroll | |
Payroll Tax Support | (Full-Service plan only) |
Bonus Payroll | |
Off-Cycle Payroll | |
Employee Management | |
Paid Time Off | |
Time Tracking | |
Reporting | |
HR Support | |
Onboarding Support | |
Benefits Administration | (Add-on only) |
With SurePayroll, you’ll be able to offer employees direct deposit or check, make deductions, review payments, use multiple pay rates and schedules, and more.
However, if your business has more complex payroll needs, you may find the lack of features frustrating rather than wonderfully simple. The software’s features lack depth and breadth compared to other payroll software options on the market.
That said, adding a ton of bells and whistles wouldn’t make much sense for software designed for businesses with 10 or fewer employees.
SurePayroll Customer Service
Support Option | Availability |
---|---|
Phone Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Rep | |
Knowledgebase | |
Videos & Tutorials | |
Company Blog | |
Social Media |
SurePayroll’s customer support is rated pretty highly despite lacking an accessible knowledgebase, with customers praising how easy it is to get in touch with a representative or service agent.
However, customer complaints cite long call wait times, so be prepared to listen to some wait tunes. That said, you can try to get in touch a little later in the day to avoid long wait times, as customer service options run from 7 AM-8 PM.
SurePayroll Integrations
SurePayroll users can boost the software’s functionality by using one of its many available integrations or its API option. The software offers 21 time-tracking integrations and seven accounting software integrations.
Be sure to mention any integrations you’re looking to use when requesting a quote, as SurePayroll has only published its time-tracking and accounting integrations. It’s unclear if SurePayroll offers any integrations outside those two categories.
SurePayroll Reviews
The majority of SurePayroll users give the company a good review. Overall, people are pleased with SurePayroll’s ease of use and quickly resolved complaints. The software boasts a 7.8 out of 10-star rating on TrustRadius and an A+ rating on BBB.
Negative SurePayroll Reviews & Complaints
- Difficult to terminate services
- Long customer service wait times
- The trouble with payroll issue resolution
Positive SurePayroll Reviews
- Easy to use interface
- Reliable payroll processing
- Convenient on-the-go payroll processing
Is SurePayroll Secure?
SurePayroll is secure payroll software with multiple layers of security and privacy features to keep your data safe. The company has not faced any recent data breaches or significant security threats. Here are the security features SurePayroll uses to keep your data protected:
- 24/7 data center security monitoring
- 128-bit SSL (256-bit on supported browsers)
- MFA Voice
- Firewall layers
- Data intrusion detection
The Final Verdict: Is SurePayroll Worth It
SurePayroll Review | |
---|---|
Business Size | Small business with up to 10 users |
Pricing | Variable |
Choose If You Need | Solid customer support, tax support, easy-to-use payroll software |
SurePayroll is a solid and straightforward payroll option for small businesses that need to be streamlined and efficient. The software doesn’t lack any essential payroll features or reports. Although SurePayroll doesn’t offer many features and customizable options, most small business owners would likely feel bogged down by payroll options they’ll never use.
SurePayroll has historically been among the least expensive payroll software options available. However, you’ll need to get a quote to determine whether the price point meets your needs.
For slightly larger companies with more unique payroll needs, SurePayroll might not be the best fit. Merchant Maverick uses Gusto, which offers more features and customizable options. Square’s payroll offers similar design and functionality for businesses looking for a simple, reliable software solution.
The bottom line? Surepayroll is a worthy investment for small businesses with simple payroll needs.
Try A Top Pick For Payroll
ADP Payroll ![]() |
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We like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. Get three months free when you sign up through our links! Get Started.
Try A Top Pick For Payroll
ADP Payroll ![]() |
---|
We like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. Get three months free when you sign up through our links! Get Started.