ADP Payroll

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ADP Review

ADP offers customizable payroll solutions to small to large-sized businesses. See if this payroll software offers the right price point and features for your business.

    Davina Ward
  • UPDATED

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ADP Payroll

Total Rating4.5
Pricing Poor
Features Excellent
Customer Service Good
Integrations Excellent
Reviews Fair

Payroll Processing Time

Variable

Pricing

Custom

Business Size

Small to enterprise-sized businesses (1-1,000+ users)

ADP Payroll At A Glance

  • ADP Payroll is a full-featured payroll software from Automatic Data Processing (ADP) with additional features, including HR tools and support, benefits administration, and marketing tools for small businesses.
  • Excellent customer support makes ADP Payroll one of the best solutions for businesses looking for a reliable payroll software solution and expert support.
  • ADP Payroll offers several pricing packages for small businesses with one to 49 employees and larger businesses with 50-1,000+ employees. A non-transparent pricing structure means that you’ll have to contact ADP for a quote.

Davina Ward

Davina Ward

Expert Analyst & Reviewer
A New York native, Davina earned her BA in English from SUNY Geneseo in 2018. After graduating, she began her career as a freelance writing generalist before finding a niche writing about SaaS. Davina unironically enjoys testing and reviewing software on her free time but otherwise can be found oscillating between hobbies every few weeks or so — most recently, longboarding.
Davina Ward
View Davina Ward's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

ADP Payroll


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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see ADP Payroll for yourself.

The Merchant Maverick Seal of Approval 🏆

ADP Payroll


Get A Quote

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see ADP Payroll for yourself.

Sources

To learn more about how we score our reviews, see our Payroll Software Rating Criteria.

11 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    jerry

    This is a very amazing.

    This comment refers to an earlier version of this review and may be outdated.

    Greg Hopkins

    Organization Name: GG LLC

    High fees with non existent customer service!! Billed me twice in one month and no resolution after two weeks. 30 minute hold times. Do your self a favor and find another company

    1

    This comment refers to an earlier version of this review and may be outdated.

    Past Employee

    Organization Name: Lancesoft

    Everyone beware that your previous compensation is readily available for purchase and especially for a 3rd party to capture if the next employer is using ADP. Yes, once I logged into the employee portal, I could see my compensation from my previous employer. REALLY BAD ETHICS and not to mention your previous compensation history can be worked against anyone, people need to understand this.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Shelby

    Organization Name: SDL

    Since I started with ADP over a month ago, I have had no less than nine (9) service requests for errors on ADP’s part. This includes IRS notices, withholding errors and overpayments. The hold times are insane and the damage they have done to my Quickbooks has cost me days. I would steer clear of ADP at all costs. Just trying to save someone else this nightmare.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Renee Wagner

    Organization Name: Better Homes and Gardens Real Estate Rp

    Absolutely the worst company. I have numerous delinquent notices from EDD because of their non filing of payroll documents. Everything from not filing to no filing late. The penalties and interest just keep adding up. Don’t use them. Still trying to get this resolved.

    This comment refers to an earlier version of this review and may be outdated.

    Michelle Binks

    We use ADP Workforce Now and their PEO services. I have used ADP Run for years and it’s very easy to use and have had no issues until COVID and then it involved being on hold for long periods of time to get a question answered from customer service. Workforce Now is cumbersome and very difficult to use. I have been processing payroll for years. Previously using ADP Run it would take me about 15 minutes to process payroll. Using Workforce Now it usually take me an entire day. Additionally their PEO services are awful! It has taken a week to receive a response to emails, difficult to reach our sales person unless you call or text them directly. They rarely answer their emails. Many times I have been on hold for 30 minutes and my employees too, to get a question answered. Definitely, would not recommend to anyone. They even canceled one of my employees health benefits for turning in FMLA paperwork late – the guy was in a coma due to COVID, he couldn’t fill out the paperwork. Everything is done via email and some of our employees are not overly computer savvy.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Josh Torres

    Organization Name: Nimbus Private Shuttle LLC

    ADP stabs and bleeds you before you even know it. As a small business owner, paying ADP for advice and payroll services was the worst decision of my entrepreneurship. From a Small business owner I would like to warn other new entrepreneurs to avoid this company. Their advice for me as a self employed and Sole proprietor of my business in Connecticut, was to place myself on payroll and pay CT’s labor taxes. This went on for 2 and a half years until I moved out of the state on 12/31/2019 and had to close my business. Now, during this pandemic I find myself unemployed, so as I tried to collect unemployment which was the only reason I was told to pay that to begin with, Connecticut tells me that they do not see a sole proprietor as also an employee, and that I did NOT have to pay payroll or CT labor taxes for all that time. Furthermore, ADP was supposed to do my quarterly filings for the year 2019 which they only did the first quarter. I got charged late fees from CT for not filing and in one occasion had my account garnished.As if that wasn’t bad enough, ADP had submitted my SS number incorrectly since the beginning. By the middle of 2019 when I figured out my SS # was incorrect, they tried to charge me to fix it. After proving that my paperwork was correct and the error had come on their end they said “we will take care of it”. Well, they did change my SS # on my paperwork, but they never went back to the previous year and a half to fix their error. Now I have to prove to CT that my SS is the one I claim it is.I paid a few thousand dollars to this company to run the side of my business I didn’t want to (and didn’t know how to) run. Well, they did “Run” with my money.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Vane Santiago

    Organization Name: IAS (Independent Consultant)

    Just wondering. How much a Mid Size Co. have to pay for ADP system?

    Example: 1,200 employees (all features).

    Regards,

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Dinsmore

    Hi Vane,

    You’d need to contact ADP for a quote specific to your business.

    All quotes are customized per your business location, number of employees, frequency of running payroll, etc.

    This comment refers to an earlier version of this review and may be outdated.

    Jackie Boundy

    I am an employee. This company withheld 15% of my paycheck in the middle of this covid 19 crises. Everyone else is helping and working with consumers. I explained to them what a hardship this will be. I also explained it was illegal and supplied physical proof attesting to the fact. The company authorizing them is completely shut down, not taking calls, not accep.oting priority over night mail. Yet, they still took my money. Heartless company

    This comment refers to an earlier version of this review and may be outdated.

    JANET

    Organization Name: ADP

    This company and their services are not accurate . The huge Mistake on W-2 – 2019 . Be careful and double check your W-2’s Total.

    1

    This comment refers to an earlier version of this review and may be outdated.

Comments are closed.

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