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WooCommerce Review

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WooCommerce Review

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Date Established
2011
Location
South Africa
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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27 Comments

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    tony

    Thanks for this great rundown. I made a website using woocommerce for someone, but I didn’t know about PCI compliance until now. According to the Woo site, using the Authorize.net gateway means I don’t need to worry about PCI because I don’t store any info on my site. However, from what I can tell reading on Merchant Maverick, I still need to worry about compliance. Can you give me some guidance?

      Emily Hale

      Hi, Tony!

      You are correct in that the gateway makes a huge difference. However, it’s still really important to understand the landscape, where the business fits in it, and how to maintain the best practices. Check out our post The Quick, Easy Guide To PCI Compliance to help alleviate concerns and get the information you need. Hope this helps and best of luck!

        michele ring

        Organization Name: Riviera Apts

        I cant imagine anyone actually downloading and using woo commerce after reading all the customer reviews!!
        I am running a hundred miles away but really not sure what im going to do. I want to use my web site name, which is the same as my ebay store to host my own site using my items from etsy and ebay integrated. seems simple. i use square for my brick and mortar store. this really should be a no brainer.

        but it sure isnt. any suggestions i would gladly welcome.

        • Organization Name: Riviera Apts
        Liz Hull

        Hi Michele,

        If you’re already using Square for your brick and mortar store, Square Online Store makes a lot of sense as an option. Square Online Store is essentially Weebly, if you’re familiar with that website builder software (Square recently acquired them). Square Online Store isn’t a perfect solution since it has some limitations, but it’s really easy to use and very easy to integrate with your brick and mortar. Square Online Store is a SaaS solution, so you wouldn’t be able to host your own site on this platform, but it is fairly affordable.

        Honestly, if you’re looking for a site that you can host yourself, WooCommerce is one of the best options. It’s pretty common to see a lot of negative customer reviews (we take them into consideration in our Negative Reviews & Complaints section), but in WooCommerce’s case, the majority of customer reviews we’ve seen have actually been positive. I’d say don’t count out WooCommerce just yet. If you’re interested in the platform, I’d suggest trying it out a bit. It’s free to download, so the only cost is the time you put into testing it.

        Best of luck!
        Liz

          pink sheets

          Organization Name: Baker pink sheets Odell LLC

          Can you tell us more about this? I’d like to find out more details.

          • Organization Name: Baker pink sheets Odell LLC
          Jessica Dinsmore

          Hi there,

          If you want more info than our in-depth review offers, I’d suggest checking out the WooCommerce website and see what you think!

            fred

            You want to start an online store. The single most important part is the shopping cart. It absolutely has to run without a glitch or you lose very real money and very real customers.YooCommerce is the only reason I bother with WordPress. I started with Joomla, but the lack of any cohesive and comprehensive shopping cart app made me quickly jump ship. Yes it costs a bit… but I am completely happy to pay for dependability.That said, there have been some recent events that are cause for concern.. The first is the decision to charge 100% every year rather than honor the previous 50% for loyal customers. This seems like a money grab, and a money grab is not easy to do when you build your house on open source soil.The second (and the reason I’m wasting time posting) is the fact that their updates now require extensive testing for every new dot version. On one hand, I’m glad they alert users to potential problems. On the other hand, they’re asking full price every year for expensive extensions. So the price goes up and the service goes down. I expect them to put forth a bit more effort to make sure their extensions work, especially the ‘sponsored’ extensions that SkyVerge and others produce.I’ve given 4 stars because everything still works, but unless I see an outreach to users who have put their trust in this platform,, I will drop this to three or fewer

            4

              This comment refers to an earlier version of this review and may be outdated.

              John

              Customer service used to be great when it was WooThemes, but now that they have been bought out, i’ve seen a huge drop in support. Just spent over an hour in their chat trying to cancel an annual subscription renewal for their Sensei theme and its been the equivalent of being at the DMV.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Saavi Aaryan

                Nicely written Article and good reviews.There are some recently posted comments on this review.Thats make me little bit worried because I am just going to launch an e-commerce website in this month with woo commerce….

                  This comment refers to an earlier version of this review and may be outdated.

                  Spike Patching

                  They charge too much for plugins/extensions. You must spend several thousand $$$$ in order to achieve the same functionality that most other shopping carts have as standard, with their basic plans of just a few $ a month.Also the support isn’t very responsive.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Paul

                    It seems like woocommerce has been getting gradually worse over the years. I’m at the point now where I gave up on them. I’m now dumping thousands of dollars into developers pockets in order to switch to shopify.Some of my biggest pain points:1.) Little to no customer support2.) Broken payment gateway plugins with no sign of fixes. C’mon Mike Jolly. These are essential to run a business.3.) Slow loading cart and checkout page (due to AJAX technology). God the load time is SOOO Bad.4.) Woocommerce itself constantly breaks websites with every update5.) Extremely slow backend (woo dash, searching customers, ext.)6.) Extremely unreliable plugins. Nearly everyone of their plugins needs some type of modifying or tweaking in order to get it to work properly. NONE of their plugins work right out of the box.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Carol

                      I purchased two extensions from Woo, but they came with very little documentation in regards to how to implement them and use them to customize my client’s website. My support ticket went unanswered for more 6 days. I gave up and I decided to use their 30-day money back guarantee, which of course, requires you to fill out another support ticket. That, too has gone unanswered.

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        K B

                        I wish I had it all to do over again. WOO commerce is fine for you if you don’t need much. If your business is growing and becoming more sophisticated and you are adding new products and are of high service and want to offer loyalty rewards, for example. it’s not a good move to choose WOO. Each time you add a plugin, your site will go down. There are constant conflicts. WP updates your site will go down soon after. One of 18 plugins will suffer a conflict and it is YOU who has to figure out which. Today, Ignite WOO has taken my site down more than 45 times. NO notice. No obvious reason why. Nothing different, except a WP update in the last week or so, as far as I know. The thing that troubles me the most is a phone call, and emails have fallen on deaf ears. One of the calls was a few weeks ago. You just don’t know what you are going to get every time you up your game in a WOO site. In the case of Ignite WOO, my developer tells me it was poorly coded. Totally unacceptable. It’s like the wild-west. Anyone can hang out a marketing site and put only positive feedback up (read: that is a red flag!) and sell plug-ins. I strongly recommend an alternative if you are in a growing business. We are deep in and have spent so much time energy and money, we feel stuck. There are better alternatives today.

                        2

                          This comment refers to an earlier version of this review and may be outdated.

                          Greg Trobaugh

                          As a new customer I am astonished by the lack of response to a ticket I initially put in the system over 24 hours ago. I Needed the Authorize DPM extension and only saw the Authorized AIM extension which I purchased thinking that the DPM version was included. I asked for an exchange but cannot afford waiting any longer. Worst support ever! I expect an immediate and full refund and we’ll go with a competitor who my have more consideration for new customers.

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Joseph

                            I have now been using woocommerce for some time with multiple online stores.As an experienced and successful international retailer, with what I would call a very high all round online/tech knowledge I strongly recommend considering your ecommerce solution.Woocommerce is a great option for any startup small business with basic products that will never change.For anything else I have to recommend looking elsewhere. The support is by a country mile the worst I have ever received of any business, ever. Do not expect a response for a week, and the response will be almost guaranteed to be a pointless clarification, followed with another week’s wait for response.. so on and so forth.. If & when your business grow’s, expect your costs with the Woocommerce extensions to grow even more. EVERY basic feature you will need to give any customer satisfaction will cost you, the cost would be fair if they supplied any kind of after sales support.They don’t.

                            1

                              This comment refers to an earlier version of this review and may be outdated.

                              Mike

                              Just curious if this platform intergrates well with other api’s like Google Merchant? I know this is an old article, but if you have any insights on api’s I would appreciate it…Well covered topic!

                              5

                                This comment refers to an earlier version of this review and may be outdated.

                                Liz Hull

                                Hi, Mike.

                                It appears that WooCommerce does integrate with Google Merchant. There are a couple integrations that you can use (though the both come at a price). The Google Product Feed app (https://woocommerce.com/products/google-product-feed/) lets you upload your products to the Google Merchant Center. Woogle (https://woogleshopping.com/) can similar sync your WooCommerce platform to Google Shopping at a higher price. I recommend taking a look at both of them to see what best fits your needs.

                                If you’re still looking for more of WooCommerce’s integrations, try their “Extensions” page (https://woocommerce.com/product-category/woocommerce-extensions/).

                                Good luck!

                                  This comment refers to an earlier version of this review and may be outdated.

                                  mark

                                  im new and have Genesis theme. I started woo and it does not like Genesis. Should I get the woo theme that works with woo well? But i would have to change themes is it worth the work of changing themes? Free is very necessary at this time. Or try a different catalog plugin? I tried ecwid limited to 10 products free.
                                  thanks
                                  mark

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Adam

                                    I had done some trials with WooCommerce back when I had my old business and have to say that it was probably the best plug-in of its kind that I could find available and that I had managed to test. I ended up jumping ship and working for another company so never got chance to see the plug-in implemented properly. I now work for a company called http://erowz.com/ and they work on a completely different level so unfortunately we have no place for the app. I have however recommended it to others and am a big advocate. The fact you can get the plug-in free but then pay if need be to add a whole range of different add-ons, makes this very useful software indeed. Maybe my one criticism is the slight delay in page loading when the app is running but that’s something that can’t really be helped and will improve with updates.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Elaine

                                      Can anyone tell me why my Woo Is not aceoting people’s PayPal or cards and keeps saying “.Sorry we don’t accept money from your state. Please call us and arrange another form of payment.”
                                      The coupon not happening either but still I can not an order to complete payment.

                                      And it true there is no one to call
                                      Does anyone know how to fix this?
                                      I had people try to make a buy from 3 different states.
                                      One tried and MY account cart page came up. Showing all the other people information who tried to make a buy.
                                      Help??

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Tu Nguyen

                                        Great review, very valuable for someone trying to research into this.

                                        We’re in the process of trying to work out what would be the best software to use for our website. We currently run OSCommerce for the ecommerce side, alongside WordPress for the content side. We have a lot of experience with WordPress.

                                        We need a software that is super mobile friendly, and the best for SEO. May I ask what WooCommerce is like in these areas? Also we have around 50,000-60,000 products in your inventory, I heard that WooCommerce has difficulties handling databases of this size, is this true? Can anything be done about it?

                                        Thank you so much,

                                        Tu Nguyen

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Sharon

                                          Hey Amad, Really great review there. WooCommerce is what we prefer and recommend to our clients as it is very easy to use and understand. If you know your way around WordPress(which is also very easy) then using WooCommerce is no big deal. The interface is quite similar to wordpress dashboard and adding products is quite simple. The best part is that it is a extendible plugin and can be integrated easily with other plugins and themes thus offering lot more functionalities and options. The payment processing is also very hassle free. Overall, if you need a very flexible eCommerce solution then WooCommerce is your best bet.

                                          4

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Denise

                                            I really like your reviews; however, on this one I feel like I am left without the first step… what do I need to do to test woocommerce?? for other ecommerce sites I was able to set up an account and play with it. I have been searching the web for over 2 hrs now and even hit download woocommerce (went to a local file in my computer) and I can not figure out what to do. I am OK with computers and even some html… however, I have never created anything with Word Press. Can you shed any light?

                                            5

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Amad Ebrahimi

                                              Denise,

                                              In order to use WooCommerce you have to first setup WordPress, then you can add the Woocommerce plugin. Here’s a live demo…http://www.ccnow.com/resources/documentation/wordpress-woocommerce-payment-module-live-demo

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Fst Studio

                                                Thank you very much! I developed a lot of web sites with WordPress and i mostly use Magento to e-commerce. I was looking for a review like this to easily understand the power of this plugin. Thanks!

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Kelly Clover

                                                  I recently discovered a very important bug in WooCommerce, their latest version in fact. If you don’t check the box to enable shipping calculations it causes the tax calculations at
                                                  the checkout to malfunction. I wanted the system to calculate taxes only for Texas shipments because I don’t collect sales tax from out of state. Although I offer free shipping on USA orders I had to check the box to enable shipping calculation, or it automatically would not calculate taxes at checkout.
                                                  Another concern I have is Google’s finding that several plugins including WooCommerce are causing my webpages to take too long to load. I don’t use coupons and I would like to remove that and other stuff from WooCommerce that isn’t relevant to what I’m doing.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Electronic Transfer Woo Commerce

                                                    Excellent article overall. I really like your ‘cherry picked’ plugins to extend the WooCommerce functionality. Of the most commonly requested gateway integration requests — we would have to say this is it.

                                                    5

                                                      This comment refers to an earlier version of this review and may be outdated.

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