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- Date Established
- South Africa
- Numerous integrations
- Limited customer support
- Add-ons are often necessary
- Steep learning curve
If you run a WordPress site (and who doesn’t?), chances are good you’re wondering how to monetize it. There are a few options available to you, but the most popular among them is WooCommerce.
WooCommerce is a free, open-source shopping cart plugin that works expressly with WordPress sites. Since its founding in September of 2001, the WooCommerce plugin has been downloaded over 84 million times. You could say people like it.
Although WooCommerce is free to download, it is not free to operate a WooCommerce store. You can expect to spend a nice sum on web hosting and the extensions you’ll need to run advanced features.
Regardless, it’s clear why so many merchants trust WooCommerce with their online store; WooCommerce offers the features you need at a low price, and it integrates into a platform you’re probably already using.
Read on to see if WooCommerce is the shopping cart for your online store.
Table of Contents
WooCommerce is an open-source WordPress plugin that’s free to download. It does not charge transaction fees, and it doesn’t regulate bandwidth or storage (your site’s hosting will do that).
That doesn’t mean, however, that WooCommerce is free of all expenses. First, to maintain a WooCommerce site, you must purchase hosting for your WordPress.com site.
And to get the best use out of the platform, you’ll have to spring for various add-ons and extensions, which range in price from free to hundreds of dollars. However, because many of these extensions are one-time purchases, you’ll probably come out paying slightly less than you would with some other popular options, such as Shopify.
Cloud-Based Or Locally-Installed
WooCommerce is a WordPress plugin that can be used with any WordPress.com account. You are responsible for finding hosting for your WordPress site.
Hardware & Software Requirements
WooCommerce integrates into any WordPress.com site, although it works best when it’s paired with a WooTheme (more on this in the Web Design section of this review). You should maintain a strong internet connection and an updated browser.
Server recommendations are as follows:
- PHP 7.2 or greater
- MySQL 5.6 or greater OR MariaDB 10.0 or greater
- WP Memory limit of 128MB or greater
- HTTPS support
You’ll also need to meet WordPress’s minimum requirements, which are nearly the same:
- PHP version 7.3 or greater
- MySQL version 5.6 or greater OR MariaDB version 10.1 or greater
- HTTPS support
WooCommerce also offers mobile apps for Android (5.0 and up) and iOS (11.0 and up). You can use these mobile apps to manage orders, get sales notifications, and view your site’s stats from anywhere.
Specific Size Of Business
WooCommerce is great for small to large companies.
You should note, however, that if you’re expecting lots of traffic or plan to add thousands of products, you’ll need to find hosting that can keep up with your bandwidth usage.
Ease Of Use
WooCommerce works seamlessly with WordPress, which is great for merchants already familiar with the über-popular blogging platform. In fact, all WooCommerce users must have a WordPress.com account to log into the platform.
WooCommerce connects to your WordPress platform like any other WordPress plugin. Just click “Add New” on the plugins page and search for WooCommerce. Then, click “Install” and “Activate.“
Sounds simple, right? It is.
From there, a setup wizard will take you through the steps of getting started with WooCommerce.
You can then either purchase a premium WooTheme or download the free Storefront theme, which WooCommerce highly recommends.
Then you can begin adding products. Honestly, I find the product editor a little strange (adding products looks just like writing a blog post), but it works just fine. You can also categorize products and add attributes on this page.
Click “Publish” and view your changes immediately.
Additionally, you can access pending orders, shipping settings, product information, and inventory tracking from your WordPress dashboard.
WooCommerce comes with pretty decent shipping functionality right out of the box. There are options for free shipping, flat-rate shipping, local pickup, and domestic and overseas delivery. An automatic shipping calculator is built-in, and you can set different rates based on shipping zones. With a few add-ons, you can access real-time shipping estimates from major carriers, such as USPS, UPS, and FedEx.
Getting started with WooCommerce was not as easy as I had expected or hoped, though it’s hard to say precisely why. I think part of the difficulty had to do with the integration of WordPress and WooCommerce. I’m used to dealing with WordPress, and I’m used to managing eCommerce admins, but I was thrown off by an eCommerce admin that looks like WordPress.
I highly recommend using WooCommerce’s tutorial videos (available in the “Help” drop-down) to guide you through the beginning stages of setting up your WooCommerce store. I wish I had found them earlier.
WooCommerce offers features in a Core+Extensions model. The platform comes with all the core features you need, and it’s possible to start selling immediately with the basic WooCommerce package. However, if your business requires more advanced shipping or checkout features, you are going to have to drop some money on add-ons.
Here are some of the features you get for free with every WooCommerce download:
- Mobile-Friendly Design: Both your storefront and your admin work great on mobile devices. Your customers can shop on the go, and you can manage their orders from anywhere.
- Sell Digital & Physical Products: Just check a box to show that your digital products don’t require shipping.
- Geo-Location Support: Geo-location detects your customers’ addresses to streamline shipping and tax calculations.
- Organize Your Products: Group your products by category, add variations to each product, and sell affiliate products.
- Inventory Management: Use WooCommerce’s built-in inventory management to track your stock level, hold the stock if an order gets canceled, and hide out-of-stock items from your storefront.
- Shipping Options: Offer a shipping calculator on the shopping cart page, so there are no surprises at checkout. Let customers choose between pickup, local delivery, and shipping.
- Search Engine Optimization: Benefit from WordPress’s built-in SEO best practices.
- Create Coupons & Discounts: Make your discounts apply to only one item or all of them.
- Checkout Options: Allow your customers to create an account on your site or check out as guests.
- Enable Product Reviews: Let customers post reviews of your products. You can even ensure that those comments come only from verified customers.
- Analytics: Integrate Google Analytics for in-depth analysis.
There are more features available with WooCommerce. These are just the few I deem most important. You can view the full list on the WooCommerce website if you’re interested in more information.
Although WooCommerce can technically integrate into any WordPress.com theme, I recommend using a WooTheme for a couple of reasons. First, using a WooTheme reduces the headaches involved with applying WooCommerce updates to your store. Second, WooCommerce’s web ticket support only applies to Woo products. Read WooCommerce’s Support Policy to learn more.
WooCommerce provides its free Storefront theme to all users. It also offers 17 child themes, twelve of which are priced at $39, two cost $79, and three are available for free. While Storefront is not the most exciting template I’ve ever seen, it’s alright for a free theme that works smoothly with all WooCommerce updates.
WooCommerce also offers a Storefront Powerpack extension ($59 for a single site). Storefront Powerpack gives you the ability to make changes to the look and feel of your Storefront site without touching any code. You can also look into purchasing a more complete package, the Storefront Extensions bundle, at $69.
If you’d prefer even more control over the look of your store, you can always add plugins or child themes or edit the HTML and CSS stylesheets. Because WooCommerce is open-source, there are no limits to the customizations you can make to your platform. However, you should be aware that you’re less likely to benefit from WooCommerce’s web ticket support if you customize your store’s code.
Integrations & Add-Ons
As I’ve said before, WooCommerce takes a Core+Extensions approach to its platform. Any advanced features you may need come via extensions, typically at a price.
WooCommerce’s app store features over 400 extensions. I recommend researching extensions in the same way you’re currently researching eCommerce shopping carts. Take your time and find out what you need. Then, read lots of product reviews and comparisons to find out what will serve your company best.
(Note: I’ve compiled my own list of the Top 10 Add-Ons For WooCommerce.)
Take a look at the full list of WooCommerce’s extensions on its website. This list includes tools for store management, marketing, payments, shipping, subscriptions, and more.
Keep in mind that WooCommerce also comes with a REST API and lots of documentation. If you can’t find what you need, you can always pay someone to build a connection for you.
WooCommerce comes with five built-in payment options, but if that isn’t enough for you (and if you experience any significant growth, it won’t be), additional payment gateways are available as extensions.
Here are WooCommerce’s out-of-the-box payment capabilities:
- Stripe (Apple Pay is available through Stripe)
- Direct bank transfer
- Check payment
- Cash on delivery
You can also find 100+ additional payment processors available as add-ons. Check out the full list of payment processors on the WooCommerce website to see if your favorite is available.
Customer Service & Technical Support
As in the case with most free, open-source options, WooCommerce comes with limited personal support. You won’t be able to get help through social media, email, or phone, although you can submit a web ticket. WooCommerce will occasionally respond to these web tickets through a live chat. WooCommerce’s support hours are Monday-Friday, 8:30-17:00 (South African Standard Time or GMT+2). Reps claim to respond to queries within 24 hours.
Support options are further limited if you choose to customize your site with lots of non-Woo products. WooCommerce support reps will ask you to disable those third-party products before they can provide any aid.
Although personal support is limited, WooCommerce lets you access lots of self-help options. These tools include:
- WooExperts for hire
Remember that while WooCommerce integrates with WordPress, the two are not the same. If you have any questions regarding WordPress, be sure to contact WordPress Help instead of WooCommerce.
Negative Reviews & Complaints
Because WooCommerce is the force behind so many online stores, there are plenty of customer reviews available online. As a whole, those reviews tend to be positive, but there are still things even the most enthusiastic WooCommerce user would like to see improved. The following are a few of the most popular complaints:
- Extension Costs Can Add Up: WooCommerce comes free, but its extensions do not. Some extensions are priced as one-time purchases, and others are monthly subscriptions. Do your research.
- Limited Support: Most of WooCommerce’s support is available in the form of self-help resources. Response to web tickets is reportedly quite slow.
- Less Theme Flexibility: While, theoretically, you can use any WordPress theme, you probably shouldn’t. WooThemes work best with WooCommerce.
- Steep Learning Curve: Some disagree with this one, but I found it to be true. I had a hard time figuring out how to begin.
Positive Reviews & Testimonials
There are lots of customers singing WooCommerce’s praises, earning WooCommerce a solid 4.3 out of 5 stars on the G2 Crowd. Here’s what customers discuss most often:
- Attractive Themes: WooThemes offers 17 mobile-responsive options, and they’re all clean and image-focused.
- Scalable: WooCommerce can grow with you.
- Excellent Selection Of Extensions: With over 400 available, you’re bound to find the add-ons you need to run your store the way you planned.
- WordPress Community: When you download WooCommerce, you join a large community of shop owners who help each other find solutions to technical issues. Furthermore, because WooCommerce is such a popular open-source option, you can expect developers to be continually adding to the pool of features and extensions.
- Free: Free is a very good price.
Because WooCommerce is self-hosted, your site’s security rests largely upon your shoulders. Sure, WordPress comes with some built-in security features, and third-party payment gateways reduce some of your personal risks, but you’re still in charge of guarding your site against security breaches. Choose a secure web host, purchase a good SSL certificate, and make sure you stay on top of all security patches.
Are DIY projects right up your alley? If so, WooCommerce might be your kind of platform.
WooCommerce is a low-cost solution (assuming you keep your extensions reasonably priced), and it does an excellent job of harnessing WordPress’s SEO and functionality for your benefit. And if you’re willing to work through technical issues with mostly just guides and forums to lean on, WooCommerce could be the right option for you.
Ready to join the WooCommerce community? Click the link below.
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