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WooCommerce Review

    Kate Hoots
  • 28 comments
  • Updated on:
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Kate Hoots

Kate Hoots

Expert Analyst & Reviewer at Merchant Maverick
An expert in online sales, Kate Hoots has been writing about small business eCommerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degee in English Literature from Lewis & Clark College.
Kate Hoots
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WooCommerce



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see WooCommerce for yourself.

The Merchant Maverick Seal of Approval 🏆

WooCommerce



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see WooCommerce for yourself.

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28 Comments

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    Susan hatch

    Organization Name: Fancy paws pet salon

    Great company

    • Organization Name: Fancy paws pet salon

    This comment refers to an earlier version of this review and may be outdated.

    tony

    Thanks for this great rundown. I made a website using woocommerce for someone, but I didn’t know about PCI compliance until now. According to the Woo site, using the Authorize.net gateway means I don’t need to worry about PCI because I don’t store any info on my site. However, from what I can tell reading on Merchant Maverick, I still need to worry about compliance. Can you give me some guidance?

      This comment refers to an earlier version of this review and may be outdated.

      Emily Hale

      Hi, Tony!

      You are correct in that the gateway makes a huge difference. However, it’s still really important to understand the landscape, where the business fits in it, and how to maintain the best practices. Check out our post The Quick, Easy Guide To PCI Compliance to help alleviate concerns and get the information you need. Hope this helps and best of luck!

        This comment refers to an earlier version of this review and may be outdated.

        michele ring

        Organization Name: Riviera Apts

        I cant imagine anyone actually downloading and using woo commerce after reading all the customer reviews!!
        I am running a hundred miles away but really not sure what im going to do. I want to use my web site name, which is the same as my ebay store to host my own site using my items from etsy and ebay integrated. seems simple. i use square for my brick and mortar store. this really should be a no brainer.

        but it sure isnt. any suggestions i would gladly welcome.

        • Organization Name: Riviera Apts

        This comment refers to an earlier version of this review and may be outdated.

        Liz Hull

        Hi Michele,

        If you’re already using Square for your brick and mortar store, Square Online Store makes a lot of sense as an option. Square Online Store is essentially Weebly, if you’re familiar with that website builder software (Square recently acquired them). Square Online Store isn’t a perfect solution since it has some limitations, but it’s really easy to use and very easy to integrate with your brick and mortar. Square Online Store is a SaaS solution, so you wouldn’t be able to host your own site on this platform, but it is fairly affordable.

        Honestly, if you’re looking for a site that you can host yourself, WooCommerce is one of the best options. It’s pretty common to see a lot of negative customer reviews (we take them into consideration in our Negative Reviews & Complaints section), but in WooCommerce’s case, the majority of customer reviews we’ve seen have actually been positive. I’d say don’t count out WooCommerce just yet. If you’re interested in the platform, I’d suggest trying it out a bit. It’s free to download, so the only cost is the time you put into testing it.

        Best of luck!
        Liz

          This comment refers to an earlier version of this review and may be outdated.

          pink sheets

          Organization Name: Baker pink sheets Odell LLC

          Can you tell us more about this? I’d like to find out more details.

          • Organization Name: Baker pink sheets Odell LLC

          This comment refers to an earlier version of this review and may be outdated.

          Jessica Dinsmore

          Hi there,

          If you want more info than our in-depth review offers, I’d suggest checking out the WooCommerce website and see what you think!

            This comment refers to an earlier version of this review and may be outdated.

            fred

            You want to start an online store. The single most important part is the shopping cart. It absolutely has to run without a glitch or you lose very real money and very real customers.YooCommerce is the only reason I bother with WordPress. I started with Joomla, but the lack of any cohesive and comprehensive shopping cart app made me quickly jump ship. Yes it costs a bit… but I am completely happy to pay for dependability.That said, there have been some recent events that are cause for concern.. The first is the decision to charge 100% every year rather than honor the previous 50% for loyal customers. This seems like a money grab, and a money grab is not easy to do when you build your house on open source soil.The second (and the reason I’m wasting time posting) is the fact that their updates now require extensive testing for every new dot version. On one hand, I’m glad they alert users to potential problems. On the other hand, they’re asking full price every year for expensive extensions. So the price goes up and the service goes down. I expect them to put forth a bit more effort to make sure their extensions work, especially the ‘sponsored’ extensions that SkyVerge and others produce.I’ve given 4 stars because everything still works, but unless I see an outreach to users who have put their trust in this platform,, I will drop this to three or fewer

            4

              This comment refers to an earlier version of this review and may be outdated.

              John

              Customer service used to be great when it was WooThemes, but now that they have been bought out, i’ve seen a huge drop in support. Just spent over an hour in their chat trying to cancel an annual subscription renewal for their Sensei theme and its been the equivalent of being at the DMV.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Saavi Aaryan

                Nicely written Article and good reviews.There are some recently posted comments on this review.Thats make me little bit worried because I am just going to launch an e-commerce website in this month with woo commerce….

                  This comment refers to an earlier version of this review and may be outdated.

                  Spike Patching

                  They charge too much for plugins/extensions. You must spend several thousand $$$$ in order to achieve the same functionality that most other shopping carts have as standard, with their basic plans of just a few $ a month.Also the support isn’t very responsive.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Paul

                    It seems like woocommerce has been getting gradually worse over the years. I’m at the point now where I gave up on them. I’m now dumping thousands of dollars into developers pockets in order to switch to shopify.Some of my biggest pain points:1.) Little to no customer support2.) Broken payment gateway plugins with no sign of fixes. C’mon Mike Jolly. These are essential to run a business.3.) Slow loading cart and checkout page (due to AJAX technology). God the load time is SOOO Bad.4.) Woocommerce itself constantly breaks websites with every update5.) Extremely slow backend (woo dash, searching customers, ext.)6.) Extremely unreliable plugins. Nearly everyone of their plugins needs some type of modifying or tweaking in order to get it to work properly. NONE of their plugins work right out of the box.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Carol

                      I purchased two extensions from Woo, but they came with very little documentation in regards to how to implement them and use them to customize my client’s website. My support ticket went unanswered for more 6 days. I gave up and I decided to use their 30-day money back guarantee, which of course, requires you to fill out another support ticket. That, too has gone unanswered.

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        K B

                        I wish I had it all to do over again. WOO commerce is fine for you if you don’t need much. If your business is growing and becoming more sophisticated and you are adding new products and are of high service and want to offer loyalty rewards, for example. it’s not a good move to choose WOO. Each time you add a plugin, your site will go down. There are constant conflicts. WP updates your site will go down soon after. One of 18 plugins will suffer a conflict and it is YOU who has to figure out which. Today, Ignite WOO has taken my site down more than 45 times. NO notice. No obvious reason why. Nothing different, except a WP update in the last week or so, as far as I know. The thing that troubles me the most is a phone call, and emails have fallen on deaf ears. One of the calls was a few weeks ago. You just don’t know what you are going to get every time you up your game in a WOO site. In the case of Ignite WOO, my developer tells me it was poorly coded. Totally unacceptable. It’s like the wild-west. Anyone can hang out a marketing site and put only positive feedback up (read: that is a red flag!) and sell plug-ins. I strongly recommend an alternative if you are in a growing business. We are deep in and have spent so much time energy and money, we feel stuck. There are better alternatives today.

                        2

                          This comment refers to an earlier version of this review and may be outdated.

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