3dcart Review

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Date Established
2001
Location
Tamarac, FL

Overview:

3dcart is a fully hosted eCommerce shopping cart, and provides all the features you’ll need to build and run an online store. I’m not sure where the company derives its name (its core values are not alliterative, as I initially feared). Perhaps it’s merely the fact that “Bells and Whistles Cart” was just too much of a mouthful. But whether you sell 1) hard goods or digital products, 2) from one vendor or several, and 3) weekender or high-volume sales, 3dcart is likely to do what you need it to do. They have several competitive pricing tiers that will cover most needs, and like most other carts, you can try it out for free (for 15 days) without entering your credit card.

This company was developed in 2001 by Gonzalo Gil and is based out of Tamarac, Florida. They currently have over 17,000 customers who are using their platform, and it looks like they’re growing every day. To see if this is the right solution for your growing business, read our full review.

Pricing:

3dcart offers a free 15-day trial, and they won’t ask you for your credit card until you’re ready to sign. If you prepay for 1-year you will receive a 15% discount, which is a common perk among Shopping Cart providers.

Here are their pricing tiers:

  • Nano –  $9.99/month, 25 products,  2,000 visits per month, 5 email accounts, 1GB bandwidth
  • Mini – $19.99/month, 200 products, 4,000 visits per month, 5 email accounts, 2GB bandwidth
  • Starter – $35.99/month, 1,000 products, 8,000 visits per month, 10 email accounts, 4GB bandwidth
  • Professional – $65.99/month, 10,000 products, 20,000 visits per month, unlimited email accounts, 10GB bandwidth
  • Professional Plus – $99.99/month, unlimited products, 50,000 visits per month, unlimited email accounts, 25GB bandwidth
  • High Traffic / Premium – $199.99/month, unlimited products, unlimited email accounts, 60GB bandwidth
  • High Traffic Plus – $499.99/month, 250GB bandwidth

All plans generously offer unlimited online storage, domain registration, 24/7 phone support, Facebook and mobile stores, and API connectivity. Bandwidth overages are priced at $5/GB.

For the full side-by-side comparison of each price point, see the Feature Matrix on their website.

There are also separate plans for Enterprise-sized companies, which include specialized features and premium technical support. Those plans can be found here.

Web-Hosted or Licensed:

Web-Hosted. 3dcart outsources its web hosting to either RackSpace, Softlayer, ThePlanet, Peer1, or LiquidWeb.

Hardware and Software Requirements:

3dcart is a hosted shopping cart so all you need is a reliable internet connection and an updated web browser (like Chrome, Firefox or Safari.)

Features:

This cart has seen some major enhancements since we first reviewed them. Lately, we’ve found a ton of features which are either new, or overhauled enough to be called new. There are also quite a few features that we don’t often see in other shopping carts, such as options at checkout for gift wrapping, and multiple ship-to addresses.

You can find a comprehensive feature list on the 3dcart website, but I’ve listed the highlights here.

  • Support for back orders and wait lists
  • Inventory control, including batch editing and low stock alerts
  • Support for digital products
  • Product options, including bundles
  • CRM features like Mailing List Manager
  • User-generated content, allowing customers to submit questions and reviews
  • Waiting lists for popular products
  • An affiliate program and a rewards program
  • Smart Categories
  • Lots of SEO tools
  • Support for gift certificates, coupons, discounts, gift registries, and wish lists.
  • Bulk Importing/Exporting
  • Customizable invoices and packing slips
  • Shipment tracking
  • Robust Tax and Shipping calculators
  • PCI Certified

Again, these are just the highlights. The list of features above represents those offered in the highest subscription level, but it groups the features into a few categories so you can more easily find out if they provide the particular bells and whistles you’re looking for. Chances are very good that you’ll find what you need.

Ease of Use:

After signing up for a free trial, I was immediately presented with a Welcome Email. This intro email had all the information I might hope for when just starting out as an uninitiated user- login URLs, admin name and password, and links to video tutorials and articles to allay all my beginner worries.

After logging in through the link provided in this email, I was happy to see a setup wizard pop up, ready to input the basics of my business entity. It’s annoying to have to hunt for all the right settings when you’re new to the software layout. This guide, while a welcome onboarding feature, was not exactly mobile friendly. Still, I was able to power through it with only a few grumbles. I can easily see how it would work quite well from a desktop computer, so this is not a critical failure.

Once the initial setup was complete, I was presented with the dashboard. I would not say that the layout is best-in-class, yet I was satisfied. There were large, central buttons for quick access to further setup and fine-tuning, and there were readily available links to some video tutorials and Knowledge Base articles in case I had specific questions.

Viewing the dashboard from a ‘daily use’ perspective, it is mostly satisfactory. The previous hiccups with the interface’s automatic display detection seem to have been improved, although not fully resolved. It’s still not especially mobile-friendly, though, and sometimes it took me a couple of page refreshes to get my computer browser to recalibrate the page.

Web Design:

  • Free Themes – 3dcart offers more than 60 free templates to get you started, and there is support for HTML and CSS for fine-tuning. The free templates are… fine. They are a good place to get started, but it probably won’t be long until you outgrow them. And there is some good news: since our most recent update, 3dcart has made many of these templates responsive.
  • Premium Themes: The premium templates all seemed to be priced at $199 or less. The one exception is the unlimited themes package, which gives vendors access to the entire bank of premium themes for $249/year. From a design standpoint, the premium templates are not worth the extra money. Now that customers can find responsive themes for free at 3dcart, the paid ones are less enticing.
  • Design Services: 3dcart has in-house design services. In my opinion, this should not be an afterthought. Showing a top notch professional appearance should not be something that you “get around to sometime.” Just don’t blame me when you see the prices, faint, and fall out of your chair.
  • Customization: The design editing sections are actually be pretty easy to use. You can edit CSS without editing the code, you can edit HTML via WYSIWYG editors, and there’s a drag-and-drop feature which simplifies some other design elements. The drag-and-drop editor should probably be called the “visual editor” or something like that because it handles more than just drag-and-drop. It also gives you the ability to add products, pages, categories, and blog posts directly in store view.

Integrations and Add-Ons:

3dcart has a respectable amount of add-ons in their app store. Searching by category yields numerous options for every need (Fulfillment, Tax calculators, Marketing, and even enhanced interface controls). You’ll also see familiar essentials such as Quickbooks (Accounting), Shipwire (Fullfillment), Constant Contact (Email Marketing), Olark Live Chat (eCommerce Tools), and ShareASale (Marketing).

Prices for these extras range from free to one-time purchases to recurring service subscriptions.

Payment Processing:

3dcart is partnered with more than 100 payment gateways, including trusted service providers like PayPal, Stripe, Authorize.net, BitPay, and Dwolla. You shouldn’t have any trouble finding a payment processor that fits with your particular business needs. 3dcart does not charge any transaction fees, but your chosen payment gateway will have various fees associated with their service. See our Merchant Account Reviews for more information.

Customer Service and Technical Support:

3dcart offers 24/7/365 email, live chat, and phone support to all merchants, at all subscription levels.

3dcart also offers the following resources:

There are also options for Webinars and an E-University for additional training.

The company advertises 5-minute hold times by phone, and 30-minute or less response times online. Apparently I served to average out their super-speedy tickets, because my response was … somewhat longer anticipated than advertised. In fact, I have yet to receive anything more than an automated “we received your inquiry” message.

Negative Reviews and Complaints:

There is plenty of “constructive criticism” to be found out there. Some of the issues were addressed in recent software updates, but these are the most common complaints across the version history of 3dcart:

  • Poor Customer Service – By far the most complaints about 3dcart are in regards to poor customer service, especially slow response time to product issues or false charges.
  • Clunky Admin – There are quite a few people complaining about 3dcart’s clunky admin. I agree with this one; I think that the admin section is too cluttered, and poorly sized.
  • Bland Templates – Another common complaint is in regards to the 3dcart templates. Even the premium templates are bland and dated.

Positive Reviews and Testimonials:

You can find a bunch of testimonials on the 3dcart website. I did some more research throughout the web to find some other positive reviews as well. After reading through as many reviews as I could, I’ve compiled a list of the most common positive comments about 3dcart:

  • Lower Price – A lot of people are happy about 3dcart’s lower price points. They have an entry level pricing tier that starts at $19.99/month. There are cheaper intro plans among its competitors, but few that come with as many features as 3dcart offers..
  • Great Live Chat Support – For all the negative reviews about 3dcart’s customer service overall, there were a few people praising 3dcart’s live chat support.
  • Easy to Use – A few people praised 3dcart’s ease of use, which surprised the heck out of me. I personally don’t agree. I think that 3dcart is much more cluttered, clunky, and less intuitive than other carts, but I guess that’s just me.

Final Verdict:

Between the plethora of built-in features and agreeable price point, 3dcart scores very highly with Merchant Maverick. They lost a little credibility with me for the many reports of poor customer service, and for generally lackluster templates. Both of these detract from the time you would spend on actually running your business. The quicker and easier the design process and services are, the better; there’s a direct correlation between these factors and your profitability.

The vast majority of users will be well-served by the Mini plan. Very few features are excluded even at this starter level, making the scaling subscription levels nearly a non-issue. This is great news for people wanting to try them out, but perhaps not the best structure for 3dcart’s profitability. Still, this is no reason to detract any points in our rating system.

The “visitor quota” mentioned in the Pricing section is something I haven’t seen before. At first impression, it seems a bit arbitrary. After all, the monthly number of visitors to your store doesn’t always translate to conversions. However, after closer inspection, this visitor quota has more to do with average data bandwidth used per visitor. E-tailers with higher traffic use more bandwidth, and are therefore more costly for 3dcart’s servers. Yet, considering that data overages cost only a pittance at $5 per GB, there’s not a lot of incentive for companies to spend a hundred dollars more per month for copious bandwidth.

In short (too late), 3dcart gets high marks for functionality and affordability. If you’re relatively tech-savvy (expecting to seldom need their tech support) or web design savvy (able to make the most out of generic templates) then 3dcart is a solid option. I can confidently recommend them, with a 4 out of 5 star rating. You can begin your own free trial here.

Erik Robie

Erik Robie

Erik is a writer, small business developer, and photographer, making his home in Northern Colorado. He has been publishing his writing for 15 years, and occasionally sells his photos when he can pull himself away from the keyboard. When he's not writing the CRM, HelpDesk, and Shopping Cart categories for Merchant Maverick, he can usually be found on his mountain bike, playing volleyball, hiking with his camera, or keeping the local coffee shops in business.
Erik Robie

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30 Comments

    Reiner W

    3dcart seems like a decent shopping cart. Their admin now looks nice and modern. I am only giving it one star because they charge for bandwidth overage. I am on $129.99 plan with 3dcart and on top of that I am paying $155 so it sums up to $285. The bandwidth usage includes when I download data feed, upload images to ftp – these important and necessary tasks in maintaining your store take up too much bandwidth which is why other shopping cart companies such as BigCommerce and Shopify offer unlimited bandwidth – FREE.

    I strongly suggest not to use 3dcart if you want to save the $155+ and rather spend it on marketing, and get signed up with BigCommerce or Shopify, which I’m already using, and very happy with them. They’re way better and are honest-to-goodness companies. 3dcart will milk you with the bandwidth overage. As of this writing, I am trying to get them to remove the bandwidth overage, otherwise I will move to another shopping cart. It’s a tedious task but that’s ok, maybe GoDaddy is even better, too.

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    Marc

    Worst customer support I’ve ever experienced. Over a week with them now and they still haven’t registered my domain or set up the ssl. Customer service is slow to reply if they even reply at all. I sincerely wish I hadn’t paid for 12 months. I can’t recommend strongly enough that people considering 3dcart seek another provider for their ecommerce solutions. Terrible experience overall. Absolute worst ever!!!

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    Trinidad Ruiz

    It’s sad to see companies like 3dcart advertise what their not doing, 24/7 tech support, I registered for the 1rst month and I didn’t even got a chance to log into the website, so here I am waiting for tomorrow to see who I can talk to and cancel my subscription.

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    Tom Weibel

    I have had 3D Cart for almost 6 months now, and I will say I like the fact they use all HTML5 and I found a template I really like.
    That being said the customer server is a JOKE, after reading all the above, I could write my story, to add to it but instead since it looks like all my issues have already been touched upon among others, I will just assure you that is is not getting better.

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    Sandy Davis

    I think the most OBVIOUS disfunction of 3dcart, and I’m ‘just’ starting out with them, is there is no obvious place to login. I agree it is ALL about the money. I don’t think I’ll be staying with them long, as after reading concerns on how they play with the back end with no notice is alarming all by itself. I will keep looking. I definitely don’t like Shopify. They are ALL about the money as well. I don’t know what happened to companies actually ‘caring’ about their customers. If someone finds one PLEASE let me know.

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    Sandy Davis

    I chose 3dcart after doing some research. I am leaving Godaddy ecommerce because 3dcart offers 100% more options than 3dcart, the ISSUE is Godaddy actually has 24/7 support. It takes a while before 3dcart replies. Being the BEST Ecommerce software supposedly in the world, their customer service is very poor. If it was not for all of the options with their Ecommerce store, I would not stay with 3dcart for their customer service. They are misleading, they DO NOT offer 24/7. If you have an issue with the platform, you may not get a reply, for awhile. Their phone number just goes to an automated service, and chat is available, but no one is available for hours at a time. They do have friendly chat support though, they are helpful, when they reply.

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    Sandy Davis

    I chose 3dcart after doing some research. I am leaving Godaddy ecommerce because 3dcart offers 100% more options than 3dcart, the ISSUE is Godaddy actually has 24/7 support. It takes a while before 3dcart replies. Being the BEST Ecommerce software supposedly in the world, their customer service is very poor. If it was not for all of the options with their Ecommerce store, I would not stay with 3dcart for their customer service. They are misleading, they DO NOT offer 24/7.

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    Jason

    I’ve used 3dcart for years but am considering changing platforms. As far as the cart software, it has worked great for my little business. The biggest issue I have is with designing pages. The page designer uses WYSIWYG, but you don’t always get what you see. It’s just very clunky and not easy to design with at all. I have many websites using WordPress and it’s very easy to design a page, you don’t get that with 3dcart. I realize this is not WordPress, but most WordPress theme developers will support their themes, that has not been my experience with 3dcart. Support has always been very responsive, however I have asked for some very basic help upgrading a template and some design help, support was very quick to say they charge for those type of services. It feels like nickel and diming like another reviewer said. The other issue is the new dashboard, things were moved and are hard to find. I just go back to the old dashboard, but don’t like it either, too much clicking around to navigate. So from a design and ease of use perspective, I can not recommend 3dcart. If you need a basic cart that functions well and are not too concerned about design, you’re probably good to go. However be sure to do your research, there are other great platforms out there.

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    Steve

    I am curious what other great platforms are out there? I cannot use Shopify because they charge .5% if I use my own gateway and processor, thus my cost would go up over $2,000 a month….

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    Rolando

    Customer service could not be worse.
    If you want to talk to your sales rep you will have to give lengthy explanations on the reasons of your call.
    Basically they treat you as you were bothering and not as somebody paying them.

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    Ecom Dev

    I’ve been developing ecommerce sites for 10 years and have been involved in projects that ranged from $5k to $500k on many different platforms:

    Magento CE/EE
    Shopify
    WooCommerce
    BigCommerce
    ProStores
    3dCart

    From a development perspective, 3dCart is by far my least favorite to work with. I hate saying “no, it can’t be done” to clients, but I found myself constantly in this position while working on this platform. A buggy and very limited templating system, a weak API, and wildly porous documentation made customization difficult and sometimes impossible.

    Their customer support basically just exists to generate sales leads. They literally tried to sell me development services to fix issues with their own system.

    I was also terribly disappointed with their admin interfaces and capabilities. Lots of UX issues make for an unpleasant experience.

    If you have a simple small business and have no plans for growth then perhaps 3dCart would be a viable solution, otherwise, look for an ecommerce platform that you’ll be able to bend to your business needs when the time comes. If you can afford it, Magento is usually your best bet.

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    Antje Price

    We started on 3DCart in April of 2015 – that was a big mistake. We thought as a small business we would be better off with a smaller provider. Wrong wrong wrong. If I could give them zero stars I would. They are only about money – there is no service offered. Between their SEO/Design/and Support people we have hit the jackpot of ignorant, inexperienced, unhelpful, non-knowledgeable non-service. Their “Holiday Special” packages are a complete ripoff. Social Media, SEO services and Redesign are completely useless, maybe written by a robot? or copied out of a textbook?. I am sure you all get more customers if 3Dcart tells about the weather in your Facebook page… Or says ” we have a sale” in SEO! Ridiculous!
    In addition they are crawling snail speed and every tiny change costs extra money. Their admin is so cumbersome, I cannot see anyone with more than 150 products using this platform; if there are problems and you have to create a ticket they are often not answered for 3 weeks or they just close them without doing anything! Their technical support specialists do not even know how to fix a “sort by price” problem. Picture adding and rearranging is almost impossible. Using the ” ‘ ” sign for giving a measurement in inches in a product description or in a caption for a picture causes a “programming” mistake that cuts your description off…..same size pictures for products next to each appear in different distorted sizes…I could go on and on…. Stay away from them – I wish I would not have spent so much money with them….Eventually i just have to take this loss and move to someone who appreciates us as a customer and does not waste our time and money.

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    Nicole

    Really disappointed with 3dcart, i would not recommend I will be looking at changing my shopping cart website as soon as I get the time over to another provider. Full of bugs and nothing but a nightmare to work with & I have wasted so much time tring to nut out issues/bugs. Customer service is terrible and has gone down hill dramatically in the last 6 months (been using it for 2 years). Run from this product don’t walk.

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    Reyna

    Terrible customer service. You call to speak to technical support and there are 12 callers ahead of you. Once you get to 4 callers ahead of you they hang up on you. Wasted over 1 hr trying to get to someone on technical support. The only one who knows his stuff is geronimo, everyone else is clueless

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    Jeff

    We have been with 3DCart for 4 years and aside from a few issues I would have rated our experience as positive. Switching carts is painful, but it looks like it will be a necessary move for us as they are now charging us $170 in bandwidth overages fees and cannot provide a good explaination for why it is happening. We are a small wholesale site with a small captive customer base so when 3DCart started reporting traffic levels of 300,000 visitors per month (10 times what google analytics) and could not explain the reason. We submitted tickets to tech support that were closed without resolution or explanation. We tried to reach them by phone with little progress. 3DCart attributes the bandwidth usage to spiders and robots and their generic solutions are to minimize your image sizes, check upload and import frequency and check to see if you can defend these robots on your own. Or conventionality enough they offer an expensive IP tracker to see if you can defend your own site against these Bandwidth eating robots and spiders.
    3DCart is aware of the issue since we found a lot of complaints around this issue, but act unaware to the issue and ignore our requests to resolve the issue. We are currently doubling the price of our hosting costs to over $3000 annually if our bandwidth usage doesn’t continue to go up. Wish us luck in our solo effort to battle cyber bots and spiders. Not exactly the area we want to be spending energy, money and most importantly time on.

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    Jim Taylor

    Hi all,

    I don’t usually leave comment reviews but I feel that people need to be aware of what they’re getting into when signing up for 3dcart. I have used a handful of top tier web platforms and 3Dcart is by far the most stubborn platform I’ve ever had to deal with. If you want to accomplish ANYTHING outside of a bare bones and completely stripped down site, you will have to pay an additional fee for either custom scripts or add-on modules. As if this isn’t frustrating enough, we encounter constant issues with each of these custom scripts and modules. It seems like every 2-3 months someone at the 3Dcart will play with backend scripts and inevitably break something. Every single time this happens our store loses business. It also doesn’t help that each one of these instances has taken weeks to receive a proper fix from the 3Dcart “support” team.

    This type of thing has happened more times than I can count but take for example – take their eBay Connector Module. First, this is usually a free connection with other major platforms but costs an additional $15/month with 3D. We initially set up our store to sync inventory and listing details with our eBay store. However, within one week someone at 3Dcart altered the listing template so that image links were set to use relative urls instead of absolute urls. This obviously broke the link paths on the eBay product page. This should typically be an easy fix… well not with 3Dcart. After 10 days the image paths were fixed, but in doing so the image gallery portion of the listing template has now been broken – so technically the paths were corrected but still no images will display. I am now on my 4th week of waiting for this problem to be fixed and have not been able to list new products the entire time.

    This is just one example from my endless stream of ignored support tickets sitting in my queue. Save yourself the trouble and go with a real platform.

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    Jason Ferry

    I’ve tried a number of ecommerce platforms and while I don’t normally go out of my way when things don’t go well, 3dCart has convinced me to go the extra mile.

    Generally, an ecommerce platform has a sales staff that calls daily while you’re using their trial and tells you why their platform is great and the others are awful. While I still contend that Volusion is my least favorite in this respect, 3dCart is every bit as annoying. Expect a daily call and email during the trial. They will be very friendly and offer discounts for year long agreements.

    The trial is similar to free trials with other services, except that the free trial includes only basic functions. For example, if you are only planning to sell items on 3dCart and never integrate it with any other service, you can fully evaluate 3dCart.

    If, however, you plan on selling items on eBay or Amazon and wish to share the inventory with 3dCart, you will need an integration of some sort. If you plan on integrating a bookkeeping service, such as Xero or QuickBooks only, you’ll need an integration. If you plan on using an advanced inventory management service to intelligently track inventory, reorder levels, component inventory, etc, you’ll need an integration. The only way to test this is to sign up for their service.
    I made the mistake of doing this. I normally wouldn’t do this when almost every similar service offers fully functioning trials for free, but I decided to give 3dCart the benefit of the doubt. Their software seems to be a bit older, so I wrote this inconvenience off to some unseen programming limitation. All I can say for sure is that I was way wrong to trust 3dCart with my credit card information.
    Account set-up was easy to the point that 3dCart had my payment information. I would say that was the last normal or impressive part of the experience. To test the account after paying for it, I had to wait for 3dCart to set-up my account for use, manually, I assume. A day or two later I received an email (to my spam folder, opps) that my account was ready for use.
    Finally, I could test the API function and see if 3dCart would work for my business. Wrong. I apparently signed up for a plan that wasn’t a high enough tier to support those functions. The sales person never said anything about that.
    Enough is enough. By this time I had been testing other services and found that BigCommerce, despite being nothing special, was the best fit for my business almost entirely because it’s a bit easier to use than the alternatives I’ve tested. So, I decided to cancel my 3dCart account.
    Yes, this is a company that makes cancelling an account absolutely as difficult as possible. While they didn’t have to talk to me to take my money, I apparently must speak with someone for them to stop taking my money. If I had known that they were one of these businesses, I would have avoided them 100% from the start.
    Take my advice and skip this one. There are more modern, easy to use services out there that offer more transparency and less sketchy sales staff.

    I would propose that Volusion is another one to stay away from, but at least they let me try their service, the full service even, without paying for it. They have also stopped calling me, which is nice.

    BigCommerce has been alright. They called regularly until I signed up… never since. They also require calling a sales person to cancel their service. Again, while I use BigCommerce, I wouldn’t consider myself a fan.

    Shopify is my favorite from a customer service perspective. They never called me once, even when I cancelled their service. They did send an email, which was polite and while it did request that I stay with Shopify, it was polite and also asked for the reason I was leaving.

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    Justin

    Have to agree with my piers above. Stay away from 3dcart at all costs. We currently have over 3000 products listed in our store and have been with them since April 2009. They initially had good customer support, but in the last year its nearly gone. Every time we have an issue they tell us “It’s with the developers.” Their site doesn’t communicate properly with PayPal Express and it results in a lot of lost orders. We can’t duplicate products. When we call customer service, after being on hold for literally hours, they say… “that issue is with the developers.” If you are just starting out, then go with someone else before you’re too big to leave 3dcart. Don’t let their empty promises tempt you. Try Big Commerce or Yahoo. You pay a bit more in a percentage fee, but you truly get what you pay for.

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    Amanda

    If I could give 0 stars I would. Here is an email exchange from the COO. Worst customer service. They try to nickle & dime you for every little service too. Buyer Beware!

    From: Amanda
    Sent: Friday, May 29, 2015 5:07 PM
    To: Jimmy R
    Subject: SEO Cancellation

    Hello Jimmy,
    I just got off the phone with your associate Michele Quinn. I am so incredibly frustrated right now.

    At the end of Jan my company decided to try out your SEO promotion, buy 3 months & get 1 free. We only planned on the 4 months total. Within that 4 months we have not found the SEO program to fit our needs. We have seen no results and even worse than that I feel that it is a bit suspicious that in march Hannibal said we had 5 broken links & 1 month later we had 1900 when NO work had been done on the site in that time! Then I was given a quote to fix all 1900 broken links when I could never even find 1 on our site! It has not been a great experience, but we knew our 4 months was almost up so, lesson learned.

    Then today I received our AMEX statement & noticed another charge for $1500. I called and spoke with Michelle. She let me know that it was set up for automatic renewal, & she could not cancel services so I would owe a full month of service even though we may be over by just a day or 2. And I never agreed to automatic renewal in the first place!! She said there was nothing she could do. When I asked for a supervisor I was told that she was not there & would not be there next week either. I had to continue to pry to get any name of a person that could possibly help me. That’s when she directed me to you.

    We have 2 sites with you guys and I am hoping we can get this corrected, I would hate to have to call AMEX to do a chargeback, but this is a totally unethical way to do business & we will not pay for unauthorized charges.

    Please help, Thank You!

    Amanda
    ______________________________
    From: Jimmy R [mailto:jimmy@3dcart.com]
    Sent: Monday, June 01, 2015 7:42 AM
    To: Amanda
    Subject: RE: SEO Cancellation

    Hi Amanda,

    Really sorry about to hear about the issues with the SEO package.

    I see you signed up for the SEO Advanced Quarterly, which is a charge of $1,500 every 3 months. The SEO is an ongoing service, that’s way it’s defined as quarterly, so there is no option to buy it for just 3 month, it’s recurring for as long as you decide to keep the service.

    When it comes to billing of SEO services, we really can’t afford to refund previous months, and for prepaid terms, like quarterly, we usually require a 30 day notice to cancel the service and refund the remainder of the period.

    I’m more concern about the results with the SEO service, since it works extremely well for online stores with very positive results. If it’s acceptable for your company, I would suggest keeping the SEO service, which is already paid until July. I can personally review the results with Hannibal (or reassign to a different SEO Manager if you like), and make sure we take care of the 404 errors reported as part of the package.

    And for the inconvenience we can apply 1 month credit at the end of the cycle, or towards another marketing service like Google Product Listing Ads or Google Shopping Feed.

    SEO is key to the success of your online store, and I’m confident that once we’re able to figure this out, the continuous SEO effort will start showing results in the ranking of your store.

    Jimmy Rodriguez
    COO | 3dcart.com

    From: Amanda
    Sent: Tuesday, June 02, 2015 9:12 AM
    To: ‘Jimmy R’
    Subject: RE: SEO Cancellation

    Jimmy, this is unacceptable. We never wanted to have more than 3 months service (plus our 4th month free per the promo) which would have been paid through late May. If we wanted more than that we would have just purchased the year & saved money that way. I did not agree to reoccurring charges.
    I will be contacting AMEX today to dispute these unauthorized charges since it is clear that you are unwilling to help us resolve this issue.
    Also, could you let me know when our sites are going to be billed next? I hope to get my 2 sites switched over to WIX as soon as possible & don’t want to have to renew anything with 3D Cart.

    Very disappointed in the service received from 3d cart at all levels.

    -Amanda

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Jack Smith

    Miserable. Stay away from this place. The service is horrible. They don’t return calls and their people in sales cant answer basic questions about their capabilities. On hold is a disaster and they transfer you to everyone else but wont take action to resolve your issue. The biggest challenge is finding good customer service people in South Florida.
    Clearly this company cant do that and as a result, a bad taste in your mouth if you speak to them.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Lynn

    I would run not walk from this company we have been with them for 4 years and I have sent many clients to them . my fault for not moving on quickly enough. After a year of the site not connecting with paypal and amazon payments they swore up and down heading into the holidays the problems were fixed . well no way on dec 2 it started again . I clocked 38 hours loss of over ten thousand in sales and the problem was supposedly fixed. Amazon and paypal had plenty to say about the tech problems with 3d cart . I just finished being put on a supervisors desk and he went on extended leave while no one else told me . So we have been down another three weeks the wait times are horrible and tech support is embarrassing . I wish you had a place for me to pin the e-mail communications .

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Jeanny

    I wish there’s a quick way to transfer to another hosting company. I too have been going through the same situation, for hours day in day out, our customers would contact us not being to check out and losing us Sales, settings not working properly all of a sudden or changed all of a sudden which I’m sure they are the culprit, who else has access to our settings but our hosting company.
    We lost thousands in sales since joining them years ago. Every time we submit a ticket, all same answers, its our gateways problem, never theirs. Please someone assist me on transferring to another reliable hosting company. Im sick and tired of dealing with 3dcart.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    John Mertz

    Anyone considering 3dcart would be wise to go somewhere else. We have been with these idiots for a coupe of years and every time we turn around they are making life more and more difficult. They make changes that impact their customers with NO notification. And they seem to revel in our misery.

    The latest junk from these bozos is their refusal to accept emails to their support. Now you have to use their url to submit a problem.

    I just had an email, an order confirmation generated by their store software, to our support email address, hosted by them, rejected. Amazing in and of itself.

    Then when I tried to forward the rejection notification to their support email address, they sent an automated response stating – and I quote :

    IMPORTANT: YOUR MESSAGE HAS NOT BEEN DELIVERED!

    As of March 1st, 2015, support@3dcart.com is no longer a valid email address for support tickets.

    We ask that you please submit your tickets and request via the 3dcart Online Store Manager to ensure faster service.

    More information can be found here: https://support.3dcart.com/Knowledgebase/Article/View/274

    You can also submit tickets via the support portal located at http://support.3dcart.com

    Thanks!

    Mike Morgan
    3dcart Director of Client Success

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Jay Manges

    I’ve been with 3D Cart for over a year now so I think I can effectively submit a review based on experience. First, most of my product line requires hazardous materials shipping. I needed a website that could handle both hazardous and non-hazardous shipments and be able to tell the difference. I went to several independents but they weren’t sure if they could do it and it would cost me several thousand to find out. Well, along comes 3D Cart who promised me they could do it for a pittance compared to what everyone else wanted. With the addition of Advanced Shipping Manager, my website handles the different shipping methods with ease. Having never built a web store before, I was a little lost at times. However, technical support has always been helpful and responsive. So far, my website has run like clockwork with barely a glitch or significant downtime. My first year’s sales figures for just the website alone was over $275k. My sales could have been much higher had I been able to keep up with demand. If your website is not living up to your expectations, don’t blame the hosting service, get up off your lazy butt and market your product. 3D Cart gives you the tools you need to build your site. The success or lack thereof belongs to you.

    Rating55555

    This comment refers to an earlier version of this review and may be outdated.

    Amelia

    I only signed up for the 3DCart trial, only thinking it would be similar to the others … install it on the website, test it out, and then delete it if it wasn’t something I was looking for.

    Well, after signing up for an account and finding that it wasn’t something I was looking for, I figure I’ll just let the trial expire. But now, I have now gotten a couple of phone calls by a representative asking if I had any questions and making sure everything was going smoothly. Honestly, if I had any questions, I will call or e-mail the company at my convenience …

    Rating33333

    This comment refers to an earlier version of this review and may be outdated.

    John

    3dCart is a disaster. They are more interested in adding ‘features’ than making carts operate properly. They constantly make non-sense changes (like requiring 12 character passwords for email accounts or taking away the ability of administrator accounts to change store passwords) with no notice. Even worse,their implementation of the FedEx API is terrible. In particular, you cannot add insurance to ANY shipment. Discussions with FedEx show that the problem is entirely on 3dCart. Their interface into Quickbooks is infantile and their system allows a user to make mistakes with no error message. And .. if you make changes to a page and then leave, 3dCart does not warn you that you did not save the changes. On top of everything else, when you contact their support, the first response is ‘It’s not our problem’. I could go on .. but that is enough for now.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Rolando

    Exactly.
    Your comment is right on the money

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Anthony

    Cannot generate shopping feeds for Google with 3Dcart and their support never answers plea for help.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jean Watanabe

    We have an internet cigar store that sells to Japanese cigar smokers. When we decided to try 3D cart, one of the review sites claimed it supported multi languages as our store needs to be in Japanese. We even called and talked to one of their customer service reps and the rep confirmed that yes it supported Japanese language. This is simply not true. They only support languages that use the same characters as the English language. PLEASE TAKE NOTE OF THIS. We had been working on a new website and it took more than 30 days to finish the new site, so it wasn’t until after that 30 days that we realized this software would not support Japanese language. We brought this to the billing manager’s attention , but could not get a refund (pro rated of course for the time we had it) We paid 500.00 up front for 12 months. The billing manager knew the rep we had talked to and she even confirmed that this person had given us the wrong information (we have that in an email) but yet, they kept our money saying the 30 days had passed. They did not care that reps are telling people the wrong thing. My advice is get everything from them in writing, do not believe anything you are told from their customer service reps, they will give bad information and do anything to make a sale and are unreliable.

    In addition to this, whenever we needed help or had a question while we were trying to use this software, averagely it took 2 to 4 weeks to get an answer from them and we had to follow up constantly. It’s hard to run a business when their tech support is THAT slow. We are now back with Avactis and very happy with them, as they DO support multi languages including Japanese. Avactis has recently signed with Paypal too, which is why we tried 3DCart to begin with, we had switched to Paypal and needed a software that could work with them, but at that time Avactis did not and 3DCart did. What an expensive lesson to lose that kind of money, and we are a small struggling family owned company. Stay away from them… keep your money.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Vinny

    Hi Jean,

    I know it’s been quite some time since you posted this, but It definitely helps to go to the Better Business Bureau, http://www.bbb.org to try and get your money back. File a complaint with them, and I think you’ll get results. I did, twice. It’s quick and easy.

    Good luck

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

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