GoDaddy POS Review

Pros

• No long-term contracts
• Low payment processing fees
• Competitive hardware options

Cons

• Limited integrations
• Limited built-in features
• Shady contract terms and pricing

Overview

GoDaddy POS is a cloud-based POS system designed using technology acquired from Poynt to simplify the selling process for small businesses. Users don’t need an existing GoDaddy domain to get started with GoDaddy POS.

GoDaddy POS Pricing

Since our last review update, GoDaddy has made its POS pricing more transparent.

With the purchase of GoDaddy POS hardware, you’ll receive built-in software. However, you can upgrade to the Point of Sale Plus plan, which gives you access to more advanced features. Hardware costs range from $0 - $599.

Here’s a breakdown of what to expect from each plan.

Note: All new (free) plans start with Premium Plan features for 7 days.

Extra GoDaddy POS Costs & Fees

Users now incur a $15 chargeback fee when a customer files a chargeback. The fee is applied to each separate chargeback and is nonrefundable.

GoDaddy POS Is Best Suited For…

Retail businesses with relatively mid-level revenue and online traffic could also benefit from the affordable plans and payment processing fees, extensive multichannel selling features, and easy-to-use Website Builder and UI.

GoDaddy POS Features

Something to consider when you are looking into GoDaddy POS is the lack of built-in features that many businesses would deem necessary. However, it covers the basics, and you can upgrade your plan if you want more advanced features.

We’ll touch on some of the best built-in features and app integrations below.

Ease Of Use

Most users report that GoDaddy POS software and hardware are easy to use, integrate with existing and new websites, and offer simple, clean UI that is simple to train new employees on.

The GoDaddy Help Center provides multiple videos, articles, and blog posts walking new users through the onboarding process. There are articles specifically for GoDaddy Payments, the Poynt Smart Terminal, and the Poynt Card Reader.

Check out full courses designed and taught by GoDaddy guides that can make your new employee onboarding process more independent. With high employee turnover, an onboarding process highly dependent on yourself or your existing employees can become draining and increase the root problem. GoDaddy’s Help Center seeks to solve this problem by making easy and quick courses for you and your employees alike.

Customer Service & Support

GoDaddy offers three forms of 24/7 customer support.

• Phone
• Text
• Live Chat

The GoDaddy knowledgebase is easy to navigate and uses fairly accessible language, which makes it easy for most customers to find the help they need. The video tutorials are helpful not only for learning how to use GoDaddy POS software/hardware and integrations but also for learning how to take advantage of GoDaddy’s features to grow your business.

Along with the standalone video tutorials, GoDaddy offers How-To courses that are made and taught by GoDaddy Guides. These courses range from 10 – 35 different lessons that take anywhere from 30 minutes to an hour and a half.

Payment Processing With GoDaddy POS

GoDaddy POS offers in-house payment processing through GoDaddy Payments.

This is how GoDaddy POS makes money. With no traditional monthly subscription plans, they depend heavily on the payment processing fees you pay for every transaction.

GoDaddy POS Contract & Commitment

Because there is no monthly contract, there are very few risks to your business with GoDaddy POS. You don’t need to worry about early termination fees, unexpected plan pricing hikes, or being unable to leave GoDaddy POS for another provider.

What To Watch Out For

One thing we would caution you about is the chargeback fee. While $15 here and there isn’t the end of the world, for some small businesses, it could take one vindictive customer to upset their profits for the month or more permanently.

GoDaddy offers an entire Help Center article explaining chargebacks and how you can dispute them.

Another potential problem with GoDaddy POS is the rising cost year-to-year.

Some reviews mention that while GoDaddy starts as an affordable plan when you add paid apps and re-subscribe for the next year, you can run into higher fees that might be outside your budget. Specifically, there are several that mention large pricing hikes when it comes to renewing.

GoDaddy POS Reviews

We would typically average out the reviews from 3-5 review aggregate sites, but there are, unfortunately, very few reviews for GoDaddy POS specifically. Most are for GoDaddy Payments or web hosting services.

We’ve still summarized what reviews on multiple sites say about GoDaddy POS and Payments below.

Like most POS software, there are complaints and praises for customer service, praise for ease of use, and account suspensions/fund holds cited as the reasons users love or dislike GoDaddy POS.

Negative GoDaddy POS Reviews & Complaints

Like pretty much any company, GoDaddy receives complaints regarding their customer service. Some users say it’s difficult to get a reply from customer service while others praise the 24/7 availability and speed that their problems are solved.

The main negative reviews for GoDaddy POS cite unexpected fund holds, account suspensions, overly simple user interface, and general glitches as the reason for their main frustrations with the provider.

Positive GoDaddy POS Reviews

Most positive GoDaddy POS reviews cite the ease of integration with their existing GoDaddy website, the easy-to-use and understand interface, the quick setup time, and the multitude of customer service contact options as the reason users are so happy with the provider.

Even users who don’t have a domain hosted by GoDaddy appreciate how simple it is to integrate the online payment link with their existing website.

Getting Started With GoDaddy POS

It’s simple to get started with GoDaddy POS.

The fastest way (if you need a website) to get started with GoDaddy POS is to create an account and follow their prompts.

You’ll be asked and given prompts to answer the following questions:

• What are your main goals?
• How do you want to sell?
• About how much do you make in sales per year?
• What kind of business do you have?
• What should we call your business?
• How should people visiting your business contact you?

After you’ve completed the brief questionnaire, GoDaddy will present you with a site generated based on your answers. From there, you can edit it via the Website Builder, publish the site as is, or view plans.

Note: All new (free) plans start with Premium Plan features for 7 days.

Alternatives To GoDaddy POS

GoDaddy POS might not be the best fit for your business. The most well-known alternative to GoDaddy POS is Shopify POS.

Shopify POS is another cloud-based POS system that was designed specifically for retail with a heavy focus on eCommerce. Shopify is also an affordable POS system that accepts multiple forms of payment, has a modern UI, and offers multiple integrations.

Shopify POS beats out GoDaddy when it comes to pricing, ease of use, customer service/personal support, and overall customer feedback.

Check out some of the best POS systems for small businesses to learn more about our favorite alternatives to GoDaddy POS.

Final Verdict Of GoDaddy POS

GoDaddy POS is a great option for businesses just getting off the ground or looking to add eCommerce/marketplace sales to their revenue.

The pricing of GoDaddy POS is difficult to understand and even harder to get a clear answer on, so make sure you read your merchant agreement and any other legal documents thoroughly before you decide to sign any contracts.

The Poynt Smart Terminal and Card Reader are both easy to use and set up compared to other POS hardware options on the market. The Smart Terminal is a great (almost) all-in-one POS option with limited built-in features but a constantly growing pool of third-party app integrations.

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Square is an industry-leading point-of-sale and payment processing provider. Sign up for a free account and get a complimentary card reader for use with Square POS. Start For Free.