ShippingEasy Review

  • 4 comments
  • Updated on:
Date Established
2011
Location
Austin, TX

Overview

It takes a lot of faith in a product to brand it with the word “easy.” You’d better deliver on that promise, or suffer the wrath of critics and consumers alike. The other hurdle to deal with is that “easy” isn’t typically associated with quality (e.g. “Easy Mac”). Recording artist Eazy E did well for himself in the hip-hop world, but a relaxed attitude can also be an Achilles’ heel. I guess what I’m trying to say is, the term carries some baggage.

This brings us to ShippingEasy, a Software-as-a-Service (SaaS) application that promises to simplify the fulfillment process for your business. Like many of the startups I’ve reviewed, this company is headquartered in Austin, TX. Texas native Katie May currently serves as CEO.

The mission for this product is pretty simple: give business owners the most streamlined shipping experience possible, integrating every major eCommerce platform with an automated shipping system that gives you the best postage discounts available. You can enjoy savings up to a 46% discount on USPS rates, and get tracking data synced in real time across all your sales channels. That’s not all, though. If you want to know more, I’ll be covering some of the other features once we get into the bulk of the review. Let’s do it.

Pricing

ShippingEasy prices their product based on the number of shipments you send out per month. Each step up in pricing includes more shipments and more personal customer support options. And with any of the plans above Starter, you can save up to 46% on shipping rates. Here are the current plans:

Starter: 

  • $0/month
  • 50 shipments/month
  • Carriers: USPS, UPS, FedEx
  • Support: Knowledge Base + Community Forum
  • No training

Basic:

  • $29/month
  • 500 shipments/month
  • Carriers: USPS, FedEx, UPS, DHL Global
  • Support: Chat, Email, Phone
  • Basic Training

Plus:

  • $49/month
  • 1,500 shipments/month
  • Carriers: USPS, FedEx, UPS, DHL Global
  • Support: Chat, Email, Phone
  • Advanced Dedicated Training

Select:

  • $69/month
  • 3,000 shipments/month
  • Carriers: USPS, FedEx, UPS, DHL Global
  • Support: Chat, Email, Phone, Dedicated Account Manager
  • Advanced Dedicated Training

Premium:

  • $99/month
  • 6,000 shipments/month
  • Carriers: USPS, FedEx, UPS, DHL Global
  • Support: Chat, Email, Phone, Dedicated Account Manager
  • Advanced Dedicated Training

There’s also an unlimited Enterprise plan available for businesses with more than 6,000 shipments/month. The Enterprise plan costs $149/month.

In addition, you can choose to add-on ShippingEasy’s built-in customer management and inventory management features for an additional monthly expense. View prices on ShippingEasy’s pricing page.

Accounts can be changed or canceled at any time.

Web-Based or Locally Installed

ShippingEasy is web-based software.

Hardware and Software Requirements

There are no requirements other than a web browser and an internet connection.

Ease of Use

Happily, ShippingEasy does live up to the promise in its name. The interface is simple and easy to navigate, and it doesn’t take a master class to get everything up and running. Everything is labeled clearly, and I didn’t encounter any obvious bugs as I stepped through the fulfillment process.

Dashboard Screenshot

The workflow is straightforward. Start by importing your orders into ShippingEasy. In the past, syncing platforms has taken around 15-20 minutes, but ShippingEasy has since reworked their system to speed things up a bit. Your orders should import in five minutes or fewer.

Note: I tested ShippingEasy on two separate days. The first day, syncing took a bit longer–around 10 minutes. I contacted a support representative, and he told me that there must have been another error in my connection as this was not the usual syncing time. Sure enough, when I tested out the software a second time, everything went through in under five minutes.

Once orders have been brought into your account, select the ones you wish to fulfill and click “create shipments”. This will take you to a page where you can set your parameters, including the carrier, postage rate, packaging, weight, and so on. You will then have the option to pay and print your postage (you can also opt to make the payment and leave the printing step for later).

Order ScreenshotThe printing page gives you the option to print a shipping label, a packing slip, or both. From there, it’s just a matter of physically printing out the materials, and then you’re ready to ship! The entire process takes less than five minutes.

If you ship a lot of similar products, you can even set up shipping rules to further automate your process. Once you’ve established those shipping rules, you can use the “Buy & Print” button on the “Orders” page to quickly purchase and print shipping labels and packing slips.

There’s also a handy shipping calculator available near the top of your dashboard, which I appreciated.

Overall, I think the software is very intuitive. I didn’t feel the need to run to a help doc at any point. If you have any aptitude with computers, I doubt you will either.

Features

Every ShippingEasy plan includes all of the software’s shipping features. Customer management and inventory management features are available at additional cost. Take a look at some of my favorite features below or view the full list:

Shipping

  • Lowest rates on USPS shipping. Commercial Base and Commercial Plus pricing for all USPS products. Savings of up to 46%. Fortune 500 rates, no matter what order volume
  • Free Endicia account
  • Integration with most major online marketplaces and shopping carts
  • Order management across all selling platforms in real time. You can also create manual orders by uploading a CSV file
  • Customizable view of order details
  • Sync shipping status and real-time tracking info back to online stores
  • Automatic, branded confirmation emails sent to customers with full tracking info
  • Compare rates and services between all carriers
  • All sales channels in one place
  • Automated shipping rules and mapping
  • Individual or batch shipping
  • Flexible printing options, with or without PDF
  • Automated international shipping added to labels, including customs forms
  • Automated, one-click returns and exchanges
  • Discounted shipping insurance via partner Shipsurance, with automated rules available
  • Advanced order and label management features
  • Advanced reporting: stats and trends by date range; breakdown of shipping costs by carrier, service, package, destination
  • Customized, branded packing slips, shipping confirmation, and return shipment emails
  • Handy alerts tab that informs you of downtime or any other company announcements
  • InstantLabel: Label print automatically when an order is placed
  • API that allows your developers to create custom integrations

Inventory Management (Available at Additional Monthly Expense)

  • Manage inventory across all your sales channels
  • Upload products and variants
  • Set low stock thresholds and alerts
  • Manage supplier database
  • Assign product to suppliers and suppliers to products
  • Create purchase orders (POs) in your dashboard
  • Receive purchase orders to automatically update inventory
  • And more

Customer Management (Available at Additional Monthly Expense)

  • Multichannel customer management
  • View customer activity and communications
  • Filter customers by a variety of factors
  • Create email marketing campaigns
  • View email marketing stats
  • And more

Reports

Aside from the quick reporting stats you see on the dashboard, ShippingEasy has a tab that features more comprehensive reporting, including:

  • Postage costs by carrier, shipping service, package type and destination
  • Statistics for one online marketplace or all of them
  • Shipping costs, trends, and what zones you’re shipping to most
  • Pie charts
  • Bar graphs
  • Complete Shipping Report
  • Shipping Destinations
  • Shipping Services

Integrations and Add-Ons

ShippingEasy features direct integration with a variety of online marketplaces, shopping carts, and carriers:

You can also integrate with drop-shippers, offline stores, and return warehouses. The ShippingEasy API allows you to integrate and customize other shipping software that you might need.

Customer Service and Technical Support

Customer service is one of ShippingEasy’s selling points. (Keep in mind that if you’re on the free plan, you will only have access to self-help support.) The online documentation is extensive and easy to navigate, so in many cases, you may not need to reach out to the support staff. If you do, however, the consensus among the user base is that they are knowledgeable, helpful, and eager to get your issue solved quickly.

Here are the available support methods:

Negative Reviews and Complaints

The internet is flooded with positive reviews of ShippingEasy, but it was difficult to find any negative feedback. Out of the dozens of reviews that I read, only a handful expressed any complaints about Shipping Easy. Here are a few trends that I noticed:

  • A Few Functions Could be Simplified: Customers have a few suggestions for ways ShippingEasy could expedite their data entry process. I’ve also seen some comments that suggest customizing packing slips could be made easier. Fortunately, ShippingEasy has a very active Feature Requests page, and it appears major issues are quickly escalated.
  • System Works Better on Mac than PC: I am not entirely sure what commenters mean by this as the software is cloud-based, but I’ve seen it mentioned enough times that I decided to include it on this list.
  • Syncing Used to Take a While: You may see this complaint a few times as you research ShippingEasy, but you should know this complaint is largely out of date. Syncing your sales channels with your shipping software used to take 15-20 minutes. Clicking the “sync” button will speed up your syncing to about five minutes (at least it should–read my experience with syncing in “Ease of Use” above). Your platforms will automatically sync every hour.

While ShippingEasy has its weak spots, none of these are fatal flaws. If any of this concerns you, I’d recommend taking ShippingEasy for a trial run before signing up.

Positive Reviews and Testimonials

As I said before, most reviews of ShippingEasy sing the software’s praises. ShippingEasy’s page on the Better Business Bureau has nothing but positive reviews. Here’s what commenters talk about most:

  • Good Customer Service: ShippingEasy’s users overwhelmingly report positive interactions with customer support. They say that support representatives are generally helpful, pleasant, and responsive.
  • Easy to Use: Once you overcome the very slight learning curve involved with using any software, you’ll find that ShippingEasy is remarkably easy to use. Any questions you may have are answered in the software’s knowledge base and community forum.
  • Most Platforms are Supported: A shipping software’s primary purpose is to make fulfillment easier and more automatic. Seamless integrations with eCommerce’s leading platforms and marketplaces make importing and processing your orders a whole lot smoother.

Security

ShippingEasy is protected by HTTPS right from the login page. Your personal info is kept in both hard copy and electronic forms, and only authorized staff members can access the company’s secure databases. Read ShippingEasy’s Privacy Policy for more information.

Final Verdict

ShippingEasy is a great application that appears to be continually improving. It’s got a usable, easy-to-learn interface, the software runs without bugs, and a very loyal user base speaks highly of the support team.

While it still has a few flaws, the ShippingEasy team seems to be continually working to improve the software and make ShippingEasy an even more user-friendly solution.

I’ll heartily recommend ShippingEasy (especially to small and mid-sized businesses) with a rating of 4.5 stars. ShippingEasy gives you a lot for a good price, has good customer support, and seems to run well. How’s that for easy?

Get Started with ShippingEasy

Jon Titterington

Jon Titterington

Writer at Merchant Maverick
Jon Titterington is a writer from Los Angeles, California. He first started working in tech in 2006.
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4 Comments

    Elliot G

    Site and service is good for most sites/carts.My main gripe is they don't properly support Magento 2 even though they advertise it as supported.Case: A Magento 2 site is configured to process transactions in sale mode: authorizing AND capturing, creating an invoice at time of customer checkout.Their integration creates an extra $0.00 invoice for the order in Mage 2 which requires the clerk to flag as shipped in the magento back end. Big pain in the tail as it requires a couple of clicks per order processed. On a busy site is a major pain for the shipping department.It took them two weeks with a lot of back and forth just to get their support department to identify and acknowledge the problem. The problem was described clearly by me several times. Now that the problem has been identified, they are having their development department look at it.It is scheduled to be worked on at some point, but they are most likely going to freeze it's release so as not to affect current users during the busy holiday season. Meaning Magento 2 users are S.O.L until after Christmas.Sounds like they could use a better testing framework to me.Hello Shipstation

    3

    This comment refers to an earlier version of this review and may be outdated.

    ISIAH PLATA

    Stay away!! The worst shipping solution ever, not because of the company itself but because of the insurance co. (Shipsurance) they use (same thing at the end though). Out of thousands of packages we sent in a year, we did a claim on just 10. Even though they were justified, they paid only one for about $35. Even for small claims they ask you for ridiculous stuff (pictures, affidavits from customers, letters, more pictures, estimates for fixing/replacing items, and so) It is just not worth it. The time you have to spend gathering information, sending emails and documentation back and forth is obscene, they just do it so you get tired of following up on your claim. They use all kind of excuses for not paying; To me, ShipStation is just a way to skim money from customers and ShippingEasy is the channel. They don't even let you use the shipper's insurance company, like ShipStation does.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Andres Alvarez

    no work my time, this company have a great costumer services but i dont recommend them for a woo commerce site, they still have to fix issues with the plugging it didnt work as i expect it. to complicated, to much to set up. and if you have more the 100 products you will expect days setting this up. sucks i'm going back to my old way i hope they do good but they didn't work for me.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Sarah, ShippingEasy Support

    Hi Andres.
    We’re sad to read that you experienced difficulty with the WooCommerce integration and felt that ShippingEasy was too complicated. We offer a robust feature set to meet the needs of every kind of shipper including a large number of WooCommerce merchants – some just starting out in ecommerce, and some that ship over 5,000 orders per day. There are many ways to use the application depending on how much automation you want to utilize. Yes, if you want to fully automate your process so that purchasing a label happens with just a couple of clicks, there is a bit of set-up involved to teach ShippingEasy how you ship. Of course, our support team is here to make sure that process is simple. However, if you’re less concerned with complete automation, there’s little to no set-up required. Simply pick your label format, selecting your orders, and purchase your shipping labels. We’re sorry our application did not work out for your company, but please reach out to our support team if we can assist in the future.

    This comment refers to an earlier version of this review and may be outdated.

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