ShipStation Review
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- Date Established
- November 2011
- Location
- Austin, TX
Pros
- Numerous integrations
- Intuitive UI
- Automated features
- Free trial available
Cons
- No phone support on lower plans
- Poor customer support
Overview
ShipStation was founded in 2011 by Jason Hodges and Byron Wier. Since then, ShipStation has grown to be one of the leading shipping software solutions in the industry.
ShipStation is a web-based, multi-carrier shipping solution for eCommerce retailers. Designed to streamline the fulfillment process, this software offers a vast number of integrations that allow you to import automatically and process orders from the most popular sales channels and shopping carts.
Throughout this review, we’ll take a look at all the features ShipStation has to offer. We’ll also consider usability and evaluate available customer support and current user reviews. Let’s get into it!
Table of Contents
Pricing
ShipStation offers six different pricing plans. Pricing is based primarily on the number of shipments you send per month as well as the approximate number of user accounts your business needs. Higher pricing levels also have access to greater degrees of customer support. What’s more, if you need to add a few more users to your plan, you can do so for $5/user per month.
If you’re thinking about using ShipStation for your business, you should sign up for the free 30-day trial, which includes access to all features, no credit card required. If you choose to sign up for a plan and you’re not satisfied with the product within 90 days, ShipStation offers a full refund, no questions asked.
Here are the different plans ShipStation offers:
Starter
ShipStation’s Starter plan costs $9/month and includes:
- 50 shipments/month
- One user
- Branded labels and packing slips
- Email and community forum support
Bronze
ShipStation’s Bronze plan costs $29/month and includes:
- 500 shipments/month
- One user
- Branded labels and packing slips
- Email and community forum support
Silver
ShipStation’s Silver plan costs $49/month and includes:
- 1,500 shipments/month
- Two users
- Customized labels and packing slips
- Live chat, email, and community forum support
Gold
ShipStation’s Gold plan costs $69/month and includes:
- 3,000 shipments/month
- Three users
- Customized labels and packing slips
- Live chat, email, and community forum support
Platinum
ShipStation’s Platinum plan costs $99/month and includes:
- 6,000 shipments/month
- Five users
- Customized labels and packing slips
- Live chat, email, and community forum support
Enterprise
ShipStation’s Enterprise plan costs $159/month and includes:
- 10,000 shipments/month
- 10 users
- Customized packing slips and branded labels
- Live chat, phone, email, and community forum support
Cloud-Based Or Locally Installed
The software is entirely web-based. There is nothing to install.
Hardware & Software Requirements
Since ShipStation is cloud-based software, all you really need to run ShipStation is a computer, an up-to-date web browser, and a strong internet connection. ShipStation supports the most recent versions of the following browsers: Chrome, Firefox, Safari, and Microsoft Edge.
You should note that ShipStation does not support the following operating systems:
- Microsoft Windows Vista
- Microsoft Windows XP
- Microsoft Window 2003
- MacOS 10.8 and below
ShipStation also provides mobile apps for Android and iOS that let you manage orders, create labels, track shipments, and more. These apps are compatible with Android 4.1 and up and iOS 11.0 or later.
Shipping Volume Of Business
ShipStation works best for businesses that ship between 50 and 10,000 shipments per month. Because ShipStation offers so many pricing tiers, the software is accessible to nearly all users. However, sellers who ship under 50 shipments per month should look into signing up for a free plan with ShipStation’s competitor ShippingEasy.
Ease Of Use
You can test ShipStation’s admin for yourself by signing up for a free 30-day trial. When you log into the test panel, you’ll be directed to this page:
You will then be presented with a brief tutorial video that shows the basics of setting up an account. From here, you can connect your ShipStation account with your shopping cart software and favorite marketplaces.
During my trial, I decided to head over first to the Orders page:
I then chose to create orders manually. Note that your orders should automatically import once you’ve integrated your shopping cart.
I was able to automatically calculate shipping rates by adding in my product weight, shipping methods, and package dimensions. It was all relatively easy to enter. Some of your product information (such as variants and weights) will also import in from your shopping cart once it’s fully integrated. Check with ShipStation via live chat or email to see what information will import automatically (imports vary based on shopping cart).
Overall, I like ShipStation’s UI. However, there is one part of the workflow that I think could be improved. I didn’t like that I had to wait for the shipping prices to load every time I changed shipping methods. Other shipping software, such as Shippo and ShipRush, list potential rates for all shipping methods directly in the order processing page. This allows you to choose the cheapest option quickly. ShipStation does not have this functionality built into its order processing page, although I did find a rates calculator that displays prices for multiple shipping methods (screenshot below). I’d just like this calculator to be more easily accessible during label creation.
One of the more handy features in ShipStation is the ability to create custom views. Custom views allow the user to tailor the UI to their liking through a number of different criteria. You can choose from a few different layouts and decide on which sidebars you’d like to display and which you want to hide. You can also enable and disable a few features (such as Quickship) on this page. This feature can be accessed by visiting the Settings page and selecting Display Options. To me, custom views are the mark of pro-grade software, and any application that implements these well is going to get high marks from me.
Automation is another highly-sought-after feature in enterprise software, and ShipStation includes this as well. Using automation, you can create a set of rules that are automatically applied if an order fits the right criteria. For example, you could set a default shipping service for orders received from a specific country or do something as simple as automatically add tags to certain types of orders. I like this feature, and I was glad to see it included here.
While it can take a little time to get the hang of some of the more advanced tools, ShipStation’s basic features are simple. I was creating shipping labels and packing slips within a few minutes of signing up for my trial. It’s very usable software.
If you have any trouble determining what a feature does, just hover your mouse over the little blue “help beacons” scattered throughout the admin. You can also easily contact support via email (or live chat if you’re signed up for the Silver plan or above).
Features
ShipStation offers all the tools you need to print shipping labels and packing lists and to automate your order processing. User comments and feedback tell me that these features are enough to meet most users’ needs. And incredibly, ShipStation makes nearly all of its features available on all pricing plans! Here are a few available features:
- Dashboard: ShipStation’s Insights page gives you an overview of your business’s past shipments.
- Shipping: ShipStation integrates with multiple shipping carriers, enabling you to ship with USPS, UPS, FedEx, DHL, and more.
- Multi-Channel Sync: Have orders import over automatically from your online store as well as online marketplaces, such as Amazon and eBay.
- Shipment Tracking: Send automatic shipping confirmation emails to your customers. You’ll also receive live shipment tracking updates.
- Order Management: Process orders quickly by using batch printing features to print hundreds of shipping labels and packing slips at once. You can also automatically generate a picklist that sorts orders to make picking and packing easier.
- Inventory: View real-time stock levels and set low-stock alerts, so you always know when to put in an order with your suppliers.
- Reports: View reports on orders, products, shipping costs, and more. Data is filtered by date range and other criteria, depending on the type of report. You can also export information to a CSV formatted file (such as an Excel spreadsheet).
- Shipping Labels: Use ShipStation Connect to connect your thermal and desktop printers to your USB scales. Print shipping labels online from anywhere. You can also automatically print a return label to include in every package. You can also add branding information to your shipping labels.
- International Shipping: ShipStation users are automatically enrolled in Stamps.com’s Global Advantage Program, which enables you to ship internationally using the USPS.
Integrations & Add-Ons
One of ShipStation’s biggest selling points is that it integrates with an enormous number of carriers, marketplaces, and shopping carts. At last count, ShipStation offered over 300 integrations.
If by chance you have a platform that doesn’t integrate with ShipStation, you can utilize the API to build a connection yourself. The Custom Store Integration feature is also available if you need to import orders from a source that isn’t natively supported. Consult with your developers to see which option is best for your company.
Customer Service & Support
All customers have access to support through email, live webinars, the ShipStation knowledgebase, and the community forum. Merchants on the Silver plan or higher can receive chat support, and merchants on the Enterprise plan have access to phone support. Here are a few ways you can access support:
- Phone: Phone support is only available to users on the Enterprise plan.
- Email: Email support is available on all pricing plans. Support hours for the US and Canada are 8 AM-8 PM CST, Monday-Friday.
- Live Chat: Live chat support is available on the Silver plan and above.
- Community Forum: The support center includes a community forum, although it is not incredibly active.
- Help Center: The Help Center includes articles and images to guide you through using the software.
- Guides: ShipStation provides several guides (such as the Integrations Guide and the Troubleshooting Guide), which you can use to find in-depth information on a specific topic.
- Videos: ShipStation has dozens of short how-to videos and prerecorded webinars that you can watch to learn the software.
- Blog: The ShipStation blog is updated regularly with product news and articles about shipping best practices.
- Social Media: You can also contact ShipStation via social media, although I would only recommend this as a last resort. ShipStation responds to user concerns on Twitter, and the company is active on Facebook, LinkedIn, and Instagram.
Over the years, I have seen more users commenting on their dissatisfaction with ShipStation’s support team. They say that the team is not timely in their responses and that they are not helpful. I suspect that a lot of this unhappiness stems from the inability to contact support via live chat and phone on lower-level plans. My interactions with the customer service team have been all right. The turnover time on my support tickets was within a few hours, and I was able to contact a representative via live chat in minutes.
User Reviews
Negative Reviews & Complaints
In general, customers are happy with ShipStation. Customer comments and reviews across third-party review sites (such as ours) are overwhelmingly positive. However, that doesn’t mean ShipStation is without fault. Here are a couple of things ShipStation customers dislike:
- Poor Customer Service: Many customers report that technical support is difficult to contact and isn’t very helpful. It would be nice to have phone support available on lower-level plans.
- Trouble With Integrations: While merchants like the number of integrations available with ShipStation, those integrations aren’t all perfect. Some users say that there are errors in the information that transfers into ShipStation or that they have to input some orders manually.
- Miscellaneous Technical Issues: I’ve also read several negative comments that describe a variety of technical difficulties, including bugs, downtime, and slow software. It seems the ShipStation platform does not always run smoothly.
Overall, customers seem happy with ShipStation. In general, the complaints I’ve found have been about really specific issues, not about the overarching design and functionality of the software.
Positive Reviews & Testimonials
As I said, feedback for ShipStation is generally positive. ShipStation scores high marks across review boards and currently has an A rating with the Better Business Bureau. Here are a few of the things online retailers and other commenters praise most about ShipStation:
- Automation: ShipStation’s goal is to make running your business easier, and it does just that. The software essentially automates your shipping process, making it easy to calculate shipping rates and print shipping labels and packing slips.
- Ease Of Use: After the initial learning curve, ShipStation is fairly easy to use. The main features are easily accessible on the back end, and the admin panel is well organized.
- Lots Of Integrations: The ability to integrate is one of the biggest reasons merchants choose ShipStation over other shipping solutions. You’ll likely find that ShipStation integrates with your favorite sales channels and shopping carts. Check out the full list of integrations on ShipStation’s website.
- Time Saver: Merchants who use ShipStation report that it cuts multiple hours of processing time each week.
- Customizable: Users like that they can set custom rules for shipping automation and customize their interface to work best with their fulfillment process.
Security
ShipStation lets you set user permissions and restrictions. That means you can change your settings to allow different employees to access different aspects of your business’s shipping. User permissions help you ensure that your employees only have access to the necessary features.
ShipStation is also Payment Card Industry Data Security Standard (PCI DSS) compliant. It provides HTTPS encryption on every admin page, and it’s compliant with the EU-US Privacy Shield Framework.
Aside from these details, ShipStation does not provide much information about its data security. I’d like to know how the company keeps its servers secure as well as how often it performs backups of user data.
Final Verdict
ShipStation works. The software employs solid design, has obviously been tested thoroughly, and can execute its various tasks efficiently. If you’re running a small to medium-sized business and want a multi-carrier shipping option, I can happily recommend this application to you.
It’s not perfect, though. The software doesn’t always run smoothly, and there are some conflicting reviews regarding the quality of customer service. However, if you’re willing to invest some time into learning the workflow, you’ll get a lot out of it.
ShipStation is a business software for business people. It’s not trying to sell you a story about how startups can change the world or about how its employees are awesome. ShipStation is trying to sell you a product that makes shipping quicker and easier. And it does just that.
Liz Hull
Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.
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Organization Name: Tamco Commerce
I have been using ShipStation and their shipping insurance for years. For the most part if something got lost the process to get paid was pretty efficient. So why the one star review you may ask. Since COVID-19 took over the world they have started to change the rules as you go. The agreement when purchasing insurance for international shipments is 40 days before you can file a claim. So now at day 40 day they comeback and say you have to wait another 14 days. Then 14 days go by and there may have been one update to status but the package is still not delivered. They then say another 14 days is required by underwriting. Then this happens again. Before you know it you are at 80 plus days and still the package has yet to be delivered. Meanwhile as a responsible business you have already refunded your customer per your agreement with them on day 45. I am sorry if it sucks to be a shipping insurance business during COVID, but you cannot just keep changing the terms of your agreement as you go. Imagine how your business would suffer if you did the same thing with your customers. We will not be with Ship Station must longer. And in the event you don’t know this, but Shipping Easy and ShipStation are now the same company.
Organization Name: MLT
I would give a 4-star review if the customer service was any good. I hit my limit early because they include unused return labels as a “shipment”. NO carrier counts anything as a shipment until it is scanned. So I discover SS counts every label as a ‘shipment’. Fine for the future, but SS was not inclined to do anything for me as a customer.I simply printed my labels on the FedEx site, since SS would not let me print a label. But, when I went mark the order in SS as “Shipped”, it refused to let me, again because I was over my shipping limit. BUT IT DID NOT SHIP VIA SHITSTATION. Very poor customer service. If you have a problem, they just tell you to upgrade. I am looking at Shopify and ShipEasy as alternatives. SS lack of customer service is making the decision easy.
Organization Name: Hemera Distributors LLC
Is really horrible company with horrible customer service. They promise and after you pay them then customer service disappear. they won’t respond your email or phone and also reject your phone calls.From my point of view, I won’t suggest this company to anyone.Thanks,
Organization Name: IMS
The support by ShipStation is horrendous. The reports do not add up correctly, their response to issues is to email and maybe ask additional questions, that have nothing to do with the issue. They are not customer service oriented. The solution could be good but the service provided shows a lack of concern for the customer.
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Shipstation is functional, but billed us twice every month, blamed us for the problem and would only give a partial refund. Unfortunately, they just aren’t even interested in being ethical or trustworthy.
Support is supply terrible , the new magento 2 extention dosent support stuff that where supported in magento 1 , and their support have done nothing to help us fixing those issue ,
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Parts for Gearheads
I must tell you in terms of shipping I have no complaints. And I also can’t complain about the tech support. If you have a smaller plan support is by email only. The biggest problem with the software is the intragation between Quickbooks and Shipstation. Let me give you an example, Lets say you sell an “abc” on ebay and “abc” on amazon. the customer buys one each for a total of 2. Shipstation records the sales and reduces the inventory by 2. When you go into quickbooks you see that the inventory is not detucted and less than half of the customer info is not filled in. the sku is also not filled in. The dollars and transactions come over but not the other information. Shipstation says the information is transmitted and you need to discuss that with quickbooks. Quickbooks says we don’t support 3rd party apps. So you have to manually detuct the “abc” from your inventory. So if you have 100 orders ah thats a problem.
This comment refers to an earlier version of this review and may be outdated.
They support very basic shipping functionality.Their Support team is very hard to deal with. Constantly saying things like “that’s not our fault” and “that is working like it should” (for example when orders are not importing into Shipstation correctly). They completely lack any sense of ownership over their product, and are not at all proactive in dealing with problems unless you smack them in the face with it (and even then it disappears into an ‘escalated support team’ who don’t communicate with you or provide any sort of eta on resolving the problem) – in our case this was because shipstation was displaying the wrong weights for our orders! such a basic issue – that still has not been resolved – even though they have confirmed they are receiving the correct weight from shopify – it looks like they are doing some weird rounding on their end which mutates the correct data into incorrect data – which is staggering.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Wesco
Started out great. Good dashboard, easy to use, lost of features, good discounts….BUT, then many of their features do not work. Specifically their FedEx Parcelcast does not work which then creates problems in all their other features. I cannot ship 50% of my (compliant) packages thru FedEx Parcelcast Shipstation = I get errors. I cannot track my FedEx Parcelcast shipping costs or postage costs, because Shipstation for some reason separates normal Fedex fees (insurance, weight, oversize) that are included in the label costs, and then they do NOT include these fees in their shipping reports = no way to track shipping/postage costs. FedEx Parcelcast is their top shipping carrier, best rates, so you want to use it all the time, but its FULL of errors.Also when you pay for postage/labels in Shipstation, and they charge your credit card or payment method, there is NO way to track it. They do not send you invoices, no reports, nothing. All you can do is check your credit card statements for what they charge you.On top of it all, they have BAD CUSTOMER SERVICE. Customer service by email only, never in person or by phone. I’ve submitted 4 support tickets, its been 2 almost 3 months and they STILL HAVE NOT RESOLVED ANYTHING OR HELPED ME. I’ve asked to speak to a supervisor or manager, and they NEVER RESPONDED. I’m searching for another company now.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: bestusedtires
We purchased a platinum membership, they promised everything to us. As soon as we sign up they stop responding via open cases while our Account representative is not responding to any emails or any phone call. Be aware, if you are confident doing everything on your own, great, shippstation would be good, but if you want any support during you implementation period I would go with shipworks OR shipeasy.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: DermaNew
ShipStation doesn’t work period. My “assigned rep” says “just follow the steps as outlined” and it still doesn’t work! I don’t see the benefit of ShipStation for my online business.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: CMS, Inc.
We have been using ShipStation for about 2 years now. We have 8 websites, and sell through Amazon and Ebay additionally. There are occasional “blips” in the software, but nothing that stops me from shipping each day. We are using 3DCart and Americommerce for our platforms and have been happy with our downloads and uploads capabilities. When we have issues, I have received prompt and complete tech service to find the issues in the codes and our shipping issues are resolved, usually, with one online conversation. If I had any comments, I would like to be able to adjust an order once it is downloaded – but there are workarounds for almost everything. I appreciate them adding new features on a regular basis – many companies don’t. I would have liked to work with Endecia instead of Stamps.com, but understand why that won’t happen. They are a great shipping solution for most small-to-medium size businesses and an overall good value. I have seen lots of negative comments, but as one who appreciates their service and software, I think you should give them a try if you are seeking a new shipping solution.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Wilcox Sound
Horrible company with horrible customer service, actually, virtually NO customer service. Your assistance with the problems you are experiencing will all depend on how much you pay them. Basically, if you don’t subscribe to their top tier subscription, they say a big F*** YOU! You will never be able to get someone on the phone, and anytime you email them you get the same generic automated response every single time. Avoid at all costs!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: International Trading Company
This is pretty much true. I experienced the same thing. One time I did get customer support and they confirmed a suspicion that I had. Printer settings are global. If you have two users, which you would pay EXTRA for, when you set the printer setting for one user, lets say at the fulfillment center because they use 4X6, that changes your printer settings and all printer settings. So, if I use 8 1/2″ X 11″ that changes their settings. LOL… so, each time you print from Shipstation, you will have to change the printer settings. I confirmed this with support. Then…then…When I cancelled, I received this message an an insult!
“We ran into trouble processing your credit card after multiple failed attempts. As a result, your subscription plan was set to cancelled status. Your account is no longer active and you are not eligible to continue using ShipStation.
We’d love to have you back on board. Simply click on the ‘Change Your Subscription’ button below and select the plan that best fits your needs making sure to use a valid credit card.”
Ummmmm, Bye!!!
Here is the thing though! I switched to Shipping Easy which is owned by the same company! 🙁 But, they don’t have the same printer issues. And the Inventory Management is much more comprehensive.
This comment refers to an earlier version of this review and may be outdated.
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I’ve worked on software and with programmers for a Fortune 100 company as well smaller companies. I use software I’ve written everyday in my business.ShipStation is the worst software I’ve used. I’m sure they do not:1) Use their software daily2) Have a documented Program Management process for writing OR implementing softwareWhy do I have to load my orders to update the orders and then update pricing to see all the pertinent order information? Why is the Print Label pop-up window so big it covers all order information so you do not what order is in process when (not if) the ShipStation crashes? Why does ShipStation implement software updates in the middle of the day, and they later deny they changed their software after proving their software is faulty?Why do they make their phone number difficult to find? Why do they shut down their chat line after implementing bad software?As I wrote earlier, ShipStation is the worst software I’ve ever used.
This comment refers to an earlier version of this review and may be outdated.
No live product support. Printing constantly drops out. That brings my company to a stand still on shipping orders out. Have a phone number for an account manager that never picks up the phone.How can ShipStation be rated 4 stars when all I see are ONE reviews!!!
This comment refers to an earlier version of this review and may be outdated.
I agree with MMcVay!The Shipstation connect for printing support drops out all the time and now I am unable to connect Shipstation connect. Dumb!The rest of the platform I do like, but with printing issues like this, it becomes useless!
This comment refers to an earlier version of this review and may be outdated.
There is no simple address label print with shipstation! Granted, this option would not make them money but its a simple feature they could add and their unwillingness to do so has totally put me off using them. There is no Canada Post Lettermail option so a simple address print would make things a lot easier for sellers who send via Lettermail as well as other services like Xpresspost and Expedited. Without it, I would have to ship through shipstation for half my orders and then go through Canada Post for Lettermail and then print the labels separately through my wordpress dashboard. Using 3 platforms instead of just one or two doesn’t make shipstation any easier for me so I won’t be using them.
This comment refers to an earlier version of this review and may be outdated.
I was going to sign up, but here was my first clue. It stated no credit card required. They follow that up by asking for your credit card number, but stating that Shipstation will pay the $15.99 monthly charge. Then if you look at the terms under the agreement you are making a contract with Stamps.com. Which leads me to believe they are fixing to screw someone later by ending that free $15.99 a month. I’m sure somewhere in the small print of that contract you will end up paying $15.99 a month, but not know about it till after they charge you for three months. If I could calculate a price to see it would save me enough to be worth paying the $15.99 a month i would do it even if I got roped in to having to buy their scale and paper.
This comment refers to an earlier version of this review and may be outdated.
For now I will wait till I learn a bit more.
This comment refers to an earlier version of this review and may be outdated.
We did 1,000+ shipments with ShippingEasy within the last year; Out of those, we did claims in just 10. They were all justified: We use double-wall boxes, and 3/4 bubble wrap and follow all recommendations from UPS, USPS and Fedex,. Even though they were justified, they paid only the smallest one for just $35. We sent for every claim all documentation required by ShipInsurance: pictures (box, inner packaging, broken item, etc), also affidavits signed by the customer, notarized letters, estimates for repairs (when applicable) and so on. But every time you sent what they ask for, they come up with something different. , Even for small claims they ask you for ridiculous stuff (pictures, affidavits from customers, letters, more pictures, estimates for fixing/replacing items, and so) and at the end, They use all kind of excuses for not paying; they denied the claims with ridiculous arguments-hings like ” the box used was the manufacture’s box” …It is just not worth the time, frustrations and headaches to file a claim, The time you have to spend gathering information, sending emails, supporting documentation, pictures, more pictures, affidavits, is just obscene. In my opinion they just do it so you get tired of following up on your claim. To me, ShipStation is just a way to skim money from customers and ShippingEasy is the channel. They don’t even let you use the shipper’s insurance company, like ShipStation does.
This comment refers to an earlier version of this review and may be outdated.
According to the ShipStation web site, all of their plans support unlimited sales channels. Your review states 1 platform for the bronze, 2 for silver, etc. By platform, do you mean sales channel (i.e. Ebay, Amazon, Etsy, etc.)?
Please clarify, thanks!
This comment refers to an earlier version of this review and may be outdated.
Sam,
A lot of these companies tend to update their plans faster than we update our reviews. I’ve changed the pricing in this piece so that it reads as “Unlimited Stores”. “Stores” in this context does indeed refer to sales channels like eBay, Amazon, Shopify, and so on. Thanks for notifying me, and let me know if you have any further questions!
This comment refers to an earlier version of this review and may be outdated.
We have a multi store website with different currencies for each store and individual pricing. Ship Station doesn’t handle the currency and for all stores they use the CAD$ currency which makes it a problem for all international customs so unfortunately we cannot use it at the moment. Unless they have a solution?
This comment refers to an earlier version of this review and may be outdated.
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We couldn’t get it to work. I know you say “there is nothing to install” but in fact we were sent files that went to our website developers and they couldn’t get them to work. So there is definitely something that needs done and we are on CS-cart platform for our ecommerce and we couldn’t get it to work.
This comment refers to an earlier version of this review and may be outdated.
Andrea,
Thanks for your comment! I want to make sure I understand you correctly.
So, you use CS-Cart as your eCommerce platform, and your developers were unable to Integrate it with ShipStation? Is that correct? When you say ShipStation “sent you files”, are you talking about the API, or something else?
The more detail you can give, the better. And thanks! We really appreciate you taking the time to share your experience with this product.
This comment refers to an earlier version of this review and may be outdated.
since they were bought by Stamps.com the interface usability of this service makes me seriously question its utility. Random weight applied to orders, much like what I experienced at Stamps.com is leaving my international customers less than satisfied with the time it take to process the orders. I know they can do better…when are they?
This comment refers to an earlier version of this review and may be outdated.
They have some of the WORST CUSTOMER SERVICE. Since they purchased a 3rd party shipping application, the response time is average. It used to take 1-2 hours to get a response. Now it takes 1-2 days. Labels were not printing properly. After 2 weeks, there was no update except to try and blame it on others. Check your printer. It’s a Stamps.com issue. After I emailed them 3-4 times, they emailed me back asking the most unprofessional thing – “Would you mind stating your complaint to Stamps.com and let us know what they say?” ARE YOU KIDDING ME? So I did. Within 1 day, the problem was explained. I had to forward it to Shipstation. Then you know what they told me….’ WE JUST GOT THE UPDATE YESTERDAY FROM STAMPS.COM’ .. UHHHH, No stupid, I sent it to you yesterday.Now they made some changes and the label format changed again. I emailed them back. Of course, they want to blame the printer and Stamps.com AGAIN!! Sure, let’s blame Stamps.com even though the label is a UPS label. IDIOTS!!!With people like that working for you, I guess I wouldn’t provide phone support either. No one would ever get through as nothing would ever get resolved to get to the next customer.
This comment refers to an earlier version of this review and may be outdated.