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ShipStation Review

    Kate Hoots
  • 34 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Kate Hoots

Kate Hoots

Expert Analyst & Reviewer at Merchant Maverick
An expert in online sales, Kate Hoots has been writing about small business eCommerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degee in English Literature from Lewis & Clark College.
Kate Hoots
View Kate Hoots's professional experience on LinkedIn.



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The Merchant Maverick Seal of Approval 🏆

ShipStation



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see ShipStation for yourself.

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34 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Will

    Organization Name: Little Colorado LLC

    Their updates break features which are core to day-to-day operations. They do not jump on bugs with any kind of urgency, taking weeks to respond to tickets. Feature requests are ignored completely. Customer Service people are useless — every chat wastes hours of my time and ends up in a ticket which wastes weeks of my time. Rarely any solution at all. Stay away from this software.

    1
    • Organization Name: Little Colorado LLC
    Randy Prefer

    Organization Name: Pentagon Technologies, Inc.

    Absolutely terrible support.I pay $70/month and can never get anyone on the phone when I really need them.In fact, they have a recording the day after memorial day that tells you they have shut off the phone.I don’t call for minor issues.I left many voice mails and sent multiple emails to support and 10 hours later still no resolution, no return call. I have never been so disappointed because of such poor service.I have to get orders out and I can not get support.You should think twice before signing on.

    1
    • Organization Name: Pentagon Technologies, Inc.

    This comment refers to an earlier version of this review and may be outdated.

    Jean Thomas

    Organization Name: GBS Industries, LLC

    I have been using this for over a year and today was the last straw! 3 times this month they have had site issues. Today is Friday a big shipping day and I can not purchase labels for the past 2 hours! I instead had to purchase on another platform spending more money and wasting time. This is the 3rd time this month and most months there has been at least 1 time. To top it off, you can not reach anyone!

    2
    • Organization Name: GBS Industries, LLC

    This comment refers to an earlier version of this review and may be outdated.

    Ted Goeltz

    Organization Name: GENUINE VARSITY LLC

    Functionality is good, but don’t expect bugs to be fixed anytime soon. I waited for a year for my local zip code to be fixed so I would not be paying Zone 9 rates. I’ve been waiting two years so that I could sort by company in the Shipments area….very useful for a B2B company. They introduced a new user interface a month ago. I immediately reported a bug but it is still not fixed. If you report something the customer service people will tell you to enter it into the “wish list”, where your suggestion will reside without action for years. They spend a lot of money on advertising but clearly they do not care about the quality of the product.

    2
    • Organization Name: GENUINE VARSITY LLC

    This comment refers to an earlier version of this review and may be outdated.

    Beckie Forsyth

    Organization Name: Crysal Light and Sound

    I’ve used this service for several years with many “Invalid Token” errors that have never been resolved but in the last month, no orders have been imported from Big Commerce into ShipStation, forcing me to do a work around to ship. What a pain!Customer support is non existent, no phone support like other good companies. Emails offer NO help except to say they are working on the problem and thank you for my patience. I’ve run out of patience and will be going to another provider. They did refund one month for me. That was nice!

    1
    • Organization Name: Crysal Light and Sound

    This comment refers to an earlier version of this review and may be outdated.

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