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ShipStation Review

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ShipStation Review

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Date Established
November 2011
Location
Austin, TX
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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23 Comments

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    fred

    Support is supply terrible , the new magento 2 extention dosent support stuff that where supported in magento 1 , and their support have done nothing to help us fixing those issue ,

    1

      This comment refers to an earlier version of this review and may be outdated.

      Dave Schumacher

      Organization Name: Parts for Gearheads

      I must tell you in terms of shipping I have no complaints. And I also can’t complain about the tech support. If you have a smaller plan support is by email only. The biggest problem with the software is the intragation between Quickbooks and Shipstation. Let me give you an example, Lets say you sell an “abc” on ebay and “abc” on amazon. the customer buys one each for a total of 2. Shipstation records the sales and reduces the inventory by 2. When you go into quickbooks you see that the inventory is not detucted and less than half of the customer info is not filled in. the sku is also not filled in. The dollars and transactions come over but not the other information. Shipstation says the information is transmitted and you need to discuss that with quickbooks. Quickbooks says we don’t support 3rd party apps. So you have to manually detuct the “abc” from your inventory. So if you have 100 orders ah thats a problem.

      1
      • Organization Name: Parts for Gearheads

      This comment refers to an earlier version of this review and may be outdated.

      Sean

      They support very basic shipping functionality.Their Support team is very hard to deal with. Constantly saying things like “that’s not our fault” and “that is working like it should” (for example when orders are not importing into Shipstation correctly). They completely lack any sense of ownership over their product, and are not at all proactive in dealing with problems unless you smack them in the face with it (and even then it disappears into an ‘escalated support team’ who don’t communicate with you or provide any sort of eta on resolving the problem) – in our case this was because shipstation was displaying the wrong weights for our orders! such a basic issue – that still has not been resolved – even though they have confirmed they are receiving the correct weight from shopify – it looks like they are doing some weird rounding on their end which mutates the correct data into incorrect data – which is staggering.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Ivan

        Organization Name: Wesco

        Started out great. Good dashboard, easy to use, lost of features, good discounts….BUT, then many of their features do not work. Specifically their FedEx Parcelcast does not work which then creates problems in all their other features. I cannot ship 50% of my (compliant) packages thru FedEx Parcelcast Shipstation = I get errors. I cannot track my FedEx Parcelcast shipping costs or postage costs, because Shipstation for some reason separates normal Fedex fees (insurance, weight, oversize) that are included in the label costs, and then they do NOT include these fees in their shipping reports = no way to track shipping/postage costs. FedEx Parcelcast is their top shipping carrier, best rates, so you want to use it all the time, but its FULL of errors.Also when you pay for postage/labels in Shipstation, and they charge your credit card or payment method, there is NO way to track it. They do not send you invoices, no reports, nothing. All you can do is check your credit card statements for what they charge you.On top of it all, they have BAD CUSTOMER SERVICE. Customer service by email only, never in person or by phone. I’ve submitted 4 support tickets, its been 2 almost 3 months and they STILL HAVE NOT RESOLVED ANYTHING OR HELPED ME. I’ve asked to speak to a supervisor or manager, and they NEVER RESPONDED. I’m searching for another company now.

        1
        • Organization Name: Wesco

        This comment refers to an earlier version of this review and may be outdated.

        Modest M

        Organization Name: bestusedtires

        We purchased a platinum membership, they promised everything to us. As soon as we sign up they stop responding via open cases while our Account representative is not responding to any emails or any phone call. Be aware, if you are confident doing everything on your own, great, shippstation would be good, but if you want any support during you implementation period I would go with shipworks OR shipeasy.

        1
        • Organization Name: bestusedtires

        This comment refers to an earlier version of this review and may be outdated.

        Customer Service

        Organization Name: DermaNew

        ShipStation doesn’t work period. My “assigned rep” says “just follow the steps as outlined” and it still doesn’t work! I don’t see the benefit of ShipStation for my online business.

        • Organization Name: DermaNew

        This comment refers to an earlier version of this review and may be outdated.

        Julie Moore

        Organization Name: CMS, Inc.

        We have been using ShipStation for about 2 years now. We have 8 websites, and sell through Amazon and Ebay additionally. There are occasional “blips” in the software, but nothing that stops me from shipping each day. We are using 3DCart and Americommerce for our platforms and have been happy with our downloads and uploads capabilities. When we have issues, I have received prompt and complete tech service to find the issues in the codes and our shipping issues are resolved, usually, with one online conversation. If I had any comments, I would like to be able to adjust an order once it is downloaded – but there are workarounds for almost everything. I appreciate them adding new features on a regular basis – many companies don’t. I would have liked to work with Endecia instead of Stamps.com, but understand why that won’t happen. They are a great shipping solution for most small-to-medium size businesses and an overall good value. I have seen lots of negative comments, but as one who appreciates their service and software, I think you should give them a try if you are seeking a new shipping solution.

        5
        • Organization Name: CMS, Inc.

        This comment refers to an earlier version of this review and may be outdated.

        Natalie

        Organization Name: Wilcox Sound

        Horrible company with horrible customer service, actually, virtually NO customer service. Your assistance with the problems you are experiencing will all depend on how much you pay them. Basically, if you don’t subscribe to their top tier subscription, they say a big F*** YOU! You will never be able to get someone on the phone, and anytime you email them you get the same generic automated response every single time. Avoid at all costs!

        1
        • Organization Name: Wilcox Sound

        This comment refers to an earlier version of this review and may be outdated.

        David

        Organization Name: International Trading Company

        This is pretty much true. I experienced the same thing. One time I did get customer support and they confirmed a suspicion that I had. Printer settings are global. If you have two users, which you would pay EXTRA for, when you set the printer setting for one user, lets say at the fulfillment center because they use 4X6, that changes your printer settings and all printer settings. So, if I use 8 1/2″ X 11″ that changes their settings. LOL… so, each time you print from Shipstation, you will have to change the printer settings. I confirmed this with support. Then…then…When I cancelled, I received this message an an insult!

        “We ran into trouble processing your credit card after multiple failed attempts. As a result, your subscription plan was set to cancelled status. Your account is no longer active and you are not eligible to continue using ShipStation.

        We’d love to have you back on board. Simply click on the ‘Change Your Subscription’ button below and select the plan that best fits your needs making sure to use a valid credit card.”

        Ummmmm, Bye!!!

        Here is the thing though! I switched to Shipping Easy which is owned by the same company! 🙁 But, they don’t have the same printer issues. And the Inventory Management is much more comprehensive.

        • Organization Name: International Trading Company

        This comment refers to an earlier version of this review and may be outdated.

        Chuck

        I’ve worked on software and with programmers for a Fortune 100 company as well smaller companies. I use software I’ve written everyday in my business.ShipStation is the worst software I’ve used. I’m sure they do not:1) Use their software daily2) Have a documented Program Management process for writing OR implementing softwareWhy do I have to load my orders to update the orders and then update pricing to see all the pertinent order information? Why is the Print Label pop-up window so big it covers all order information so you do not what order is in process when (not if) the ShipStation crashes? Why does ShipStation implement software updates in the middle of the day, and they later deny they changed their software after proving their software is faulty?Why do they make their phone number difficult to find? Why do they shut down their chat line after implementing bad software?As I wrote earlier, ShipStation is the worst software I’ve ever used.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Michael McVay

          No live product support. Printing constantly drops out. That brings my company to a stand still on shipping orders out. Have a phone number for an account manager that never picks up the phone.How can ShipStation be rated 4 stars when all I see are ONE reviews!!!

          1

            This comment refers to an earlier version of this review and may be outdated.

            Andrew

            I agree with MMcVay!The Shipstation connect for printing support drops out all the time and now I am unable to connect Shipstation connect. Dumb!The rest of the platform I do like, but with printing issues like this, it becomes useless!

            2

              This comment refers to an earlier version of this review and may be outdated.

              Michiko

              There is no simple address label print with shipstation! Granted, this option would not make them money but its a simple feature they could add and their unwillingness to do so has totally put me off using them. There is no Canada Post Lettermail option so a simple address print would make things a lot easier for sellers who send via Lettermail as well as other services like Xpresspost and Expedited. Without it, I would have to ship through shipstation for half my orders and then go through Canada Post for Lettermail and then print the labels separately through my wordpress dashboard. Using 3 platforms instead of just one or two doesn’t make shipstation any easier for me so I won’t be using them.

              1

                This comment refers to an earlier version of this review and may be outdated.

                John

                I was going to sign up, but here was my first clue. It stated no credit card required. They follow that up by asking for your credit card number, but stating that Shipstation will pay the $15.99 monthly charge. Then if you look at the terms under the agreement you are making a contract with Stamps.com. Which leads me to believe they are fixing to screw someone later by ending that free $15.99 a month. I’m sure somewhere in the small print of that contract you will end up paying $15.99 a month, but not know about it till after they charge you for three months. If I could calculate a price to see it would save me enough to be worth paying the $15.99 a month i would do it even if I got roped in to having to buy their scale and paper.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  John

                  For now I will wait till I learn a bit more.

                    This comment refers to an earlier version of this review and may be outdated.

                    Isaias Plata

                    We did 1,000+ shipments with ShippingEasy within the last year; Out of those, we did claims in just 10. They were all justified: We use double-wall boxes, and 3/4 bubble wrap and follow all recommendations from UPS, USPS and Fedex,. Even though they were justified, they paid only the smallest one for just $35. We sent for every claim all documentation required by ShipInsurance: pictures (box, inner packaging, broken item, etc), also affidavits signed by the customer, notarized letters, estimates for repairs (when applicable) and so on. But every time you sent what they ask for, they come up with something different. , Even for small claims they ask you for ridiculous stuff (pictures, affidavits from customers, letters, more pictures, estimates for fixing/replacing items, and so) and at the end, They use all kind of excuses for not paying; they denied the claims with ridiculous arguments-hings like ” the box used was the manufacture’s box” …It is just not worth the time, frustrations and headaches to file a claim, The time you have to spend gathering information, sending emails, supporting documentation, pictures, more pictures, affidavits, is just obscene. In my opinion they just do it so you get tired of following up on your claim. To me, ShipStation is just a way to skim money from customers and ShippingEasy is the channel. They don’t even let you use the shipper’s insurance company, like ShipStation does.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Sam

                      According to the ShipStation web site, all of their plans support unlimited sales channels. Your review states 1 platform for the bronze, 2 for silver, etc. By platform, do you mean sales channel (i.e. Ebay, Amazon, Etsy, etc.)?

                      Please clarify, thanks!

                        This comment refers to an earlier version of this review and may be outdated.

                        Jon Titterington

                        Sam,

                        A lot of these companies tend to update their plans faster than we update our reviews. I’ve changed the pricing in this piece so that it reads as “Unlimited Stores”. “Stores” in this context does indeed refer to sales channels like eBay, Amazon, Shopify, and so on. Thanks for notifying me, and let me know if you have any further questions!

                          This comment refers to an earlier version of this review and may be outdated.

                          Zacharie Elmaleh

                          We have a multi store website with different currencies for each store and individual pricing. Ship Station doesn’t handle the currency and for all stores they use the CAD$ currency which makes it a problem for all international customs so unfortunately we cannot use it at the moment. Unless they have a solution?

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Andrea

                            We couldn’t get it to work. I know you say “there is nothing to install” but in fact we were sent files that went to our website developers and they couldn’t get them to work. So there is definitely something that needs done and we are on CS-cart platform for our ecommerce and we couldn’t get it to work.

                              This comment refers to an earlier version of this review and may be outdated.

                              Jon Titterington

                              Andrea,

                              Thanks for your comment! I want to make sure I understand you correctly.

                              So, you use CS-Cart as your eCommerce platform, and your developers were unable to Integrate it with ShipStation? Is that correct? When you say ShipStation “sent you files”, are you talking about the API, or something else?

                              The more detail you can give, the better. And thanks! We really appreciate you taking the time to share your experience with this product.

                                This comment refers to an earlier version of this review and may be outdated.

                                jessica nigri

                                since they were bought by Stamps.com the interface usability of this service makes me seriously question its utility. Random weight applied to orders, much like what I experienced at Stamps.com is leaving my international customers less than satisfied with the time it take to process the orders. I know they can do better…when are they?

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Gilbert

                                  They have some of the WORST CUSTOMER SERVICE. Since they purchased a 3rd party shipping application, the response time is average. It used to take 1-2 hours to get a response. Now it takes 1-2 days. Labels were not printing properly. After 2 weeks, there was no update except to try and blame it on others. Check your printer. It’s a Stamps.com issue. After I emailed them 3-4 times, they emailed me back asking the most unprofessional thing – “Would you mind stating your complaint to Stamps.com and let us know what they say?” ARE YOU KIDDING ME? So I did. Within 1 day, the problem was explained. I had to forward it to Shipstation. Then you know what they told me….’ WE JUST GOT THE UPDATE YESTERDAY FROM STAMPS.COM’ .. UHHHH, No stupid, I sent it to you yesterday.Now they made some changes and the label format changed again. I emailed them back. Of course, they want to blame the printer and Stamps.com AGAIN!! Sure, let’s blame Stamps.com even though the label is a UPS label. IDIOTS!!!With people like that working for you, I guess I wouldn’t provide phone support either. No one would ever get through as nothing would ever get resolved to get to the next customer.

                                  1

                                    This comment refers to an earlier version of this review and may be outdated.

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