Thimble Insurance Review

Pros

• Adjustable coverage
• Strong & easy-to-use mobile app
• Excellent user reviews

Cons

• Not available in N.Y. or Wash.
• Not suitable for large businesses
• No telephone customer service

What Is Thimble Insurance?

Thimble Insurance is an online insurance company offering fast and inexpensive coverage to small businesses.

Thimble stands out from its competitors by offering coverage you can adjust to your business needs. Thimble also offers event-based coverage and actively courts freelancers, seasonal business owners, and independent contractors of all types.

In this independent Thimble Insurance review, we’ll take a look at Thimble pricing, features, Thimble reviews, and more to help you decide if Thimble is the right insurance pick for your small business.

Thimble Insurance Pricing

Thimble pricing is hard to beat, which is why we gave it a 4.9/5.0 in the Pricing category.

We scored Thimble highlight because it’s inexpensive, it’s flexible, and you can choose from a limited a la carte menu of policies to get the coverage package your business needs.

Like most insurance companies, Thimble offers personalized quotes for coverage. Your price will depend on a variety of factors, including your location, your business size, and what types of coverage you purchase.

Unlike other insurance companies, Thimble offers almost instant quotes. And if you like your quote, you can pay online and be covered almost immediately.

How To Get A Quote From Thimble Business Insurance

It couldn’t be easier to get a quote for Thimble business insurance.

Screenshot of our example business insurance quote from Thimble

When you visit Thimble’s website, you’ll be prompted to enter your ZIP Code. Unless you’re based in Washington or New York, where Thimble Insurance is not available, you’ll be asked to choose general business insurance or insurance for an event, such as a festival or concert.

Then you’ll be asked to enter:

• The type of work you do
• Your income
• Your physical address
• What type of building you work from

Thimble’s quote calculator will offer suggestions for the types of coverage you should consider.

Once you’ve received your quote, you only need to pay your first and last month’s premiums, and you’ll get same-day coverage.

We appreciate that Thimble’s price quote includes useful information about deductibles, policy limits, and policy packages. You can see exactly what is covered and to what extent. Transparency is valuable when it comes to purchasing business insurance, and Thimble delivers in this area.

Check out our piece on understanding your business insurance quote if you have questions about your results!

Thimble Small Business Insurance Features

It’s important to note that Thimble does not underwrite the policies it sells. Instead, Thimble works with highly rated direct insurance providers.

Judging by customer reviews of Thimble, this strategy is successful. Thimble offers some of the best-priced coverage available to customers’ apparent satisfaction. All your interactions with Thimble will be done online, from your desktop or using Thimble’s highly-rated mobile app.

Thimble did lose some points from us in the Features category (scoring a 3.2/5.0) because of the lack of certain types of coverage (like commercial auto insurance) and extra features like banking or risk engineering.

Let’s take a look at a couple of unique features Thimble Insurance has to offer:

Thimble Small Business Insurance Coverage Options

Thimble Insurance offers the most common types of business insurance plus a few less common policy types. However, if you’re looking for the full spectrum of business insurance, Thimble probably won’t be the best choice.

We would recommend looking at a company like The Hartford for more comprehensive coverage options.

That said, we think Thimble has the right policies for its target audience. Here’s a rundown of the types of business insurance Thimble Insurance offers:

• Professional Liability (Errors & Omissions)
• Business Owners Policy (BOP)
• Commercial Property
• Event Coverage
• General Liability
• Short-term Liability
• Workers’ Compensation
• Cybersecurity
• Business Equipment

Thimble began as Verifly, a company exclusively offering drove coverage before transitioning to Thimble in 2019. In 2023, Thimble stopped offering drone insurance through the original Verifly app and was purchased shortly after by Arch Insurance Group.

Thimble offers photographer and videographer business insurance even though they discontinued their drone insurance policy.

General liability, professional liability, business equipment, and BOP insurance are available in all 50 states plus Washington, D.C. but some other policies may not be available in your locale. Use the Thimble insurance quote calculator to learn what kind of coverage is available in your state.

Best Suited For…

Thimble is large enough for many small businesses, independent contractors, and freelancers. We think it’s best suited to smaller companies with fewer than 50 employees who regularly receive last-minute bookings or hire/manage contractors.

Thimble can be a particularly good fit for any small business that needs insurance only intermittently. Because you can purchase same-day coverage and access proof of coverage easily, it’s perfect for contractors, event planners, and anyone else who may need to comply with a third party’s insurance requirements quickly.

Thimble’s flexibility is the main reason we think it’s one of the best commercial renters insurance options for those with changing needs.

If you’re looking for an insurance company that processes its own claims, offers online support, and has many of the same features as Thimble, you should check out NEXT Insurance.

Thimble Business Insurance Claims

Because Thimble does not write its own policies, when you file a claim, you’ll file it with the insurance company that provides your coverage and not with Thimble itself.

That doesn’t mean Thimble won’t be there to assist you through the process, however.

How To File A Claim With Thimble Business Insurance

You can start the claim process online through Thimble’s website or the app. Thimble will gather some information about your claim and pass it along on your behalf.

If you have questions during the claims process, you can request support from Thimble via email.

Customer Satisfaction With Thimble Business Insurance Claims

Thimble receives good reviews from customers across the board, including customer satisfaction with the claims experience.

Thimble is fiscally sound, and its policies are backed by top-rated insurers such as Markel, which is rated A for financial strength by Standard & Poor’s, AM Best, and Moody’s.

Customer Service & Support

Thimble lost points in the Customer Service category because there is no phone support, let alone a 24/7 support option, or dedicated representative for policyholders. All support is carried out online through email or live chat.

Although it’s possible to find complaints online (more about that in the next section), the majority of Thimble Insurance customers said their experience with the company was easy and satisfactory.

It’s highly likely that partly reflects the fact that Thimble is designed as a self-service operation with an easy-to-use app and a simple process for signing up for insurance coverage online.

Thimble Small Business Insurance Reviews

Looking at online reviews from actual users, we had to search to find negative comments.

Thimble has been accredited by the Better Business Bureau since 2018 and maintains an A+ BBB rating with only 6 total customer complaints.

Let’s take a look at the good and the infrequent bad comments I found online.

Negative Thimble Insurance Reviews

With just around 165 of 1,663 Thimble reviews on the Trustpilot website giving the insurance broker anything less than 4/5 stars, it took a little digging to find complaints.

The following is a sampling of the negative comments; note that they are mostly matched and overwhelmed by positive comments on these same areas:

Positive Thimble Insurance Reviews

Thimble has a target audience of small business owners who need insurance quickly. Many Thimble customers are purchasing business insurance for the first time. Judging by online reviews from customers, it hits that target very well and satisfies its customers.

Here are some examples of the most common things mentioned in positive customer reviews:

Final Thoughts On Thimble Small Business Insurance

Thimble Insurance fills a gap in the insurance industry and, judging by customer comments online, it fills it very well.

Not every small business fits into a big insurance box. While we think Thimble can be a great option for any small business, it’s especially well-suited for anyone who wants the peace of mind that comes from having business insurance but doesn’t need daily coverage.

We feel confident in saying that Thimble is the best insurance company you’ll find that offers traditional coverage for small businesses and insurance by the hour, by the day, or by the job.

If, after reading this, you’re still curious about your other insurance options, our rundown of the best small business insurance companies details some excellent providers.

Business Insurance Review Methodology

We spend hours researching and evaluating each business insurance provider we review at Merchant Maverick, placing special emphasis on key characteristics to generate our ratings.

When rating business insurance companies and policies, we use a 26-point rubric that looks at pricing, features, customer service, and user reviews. We weigh each section differently to calculate the total star rating.

• Pricing: 45% of the total star rating
• Features: 30% of the total star rating
• Customer Support: 20% of the total star rating
• User Reviews: 5% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we examine specific attributes like the relative cost of policies compared to industry standard, the transparency of pricing, and how many types of business insurance are offered. We also check to see whether the insurance provider offers multiple ways to file claims and how difficult the filing process is, awarding higher rankings to those that provide excellent customer support and an intuitive process.

Read more about how we rate business insurance companies.

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