Upstart Review
Upstart is an online lending platform that has relaxed credit score requirements, competitive terms and fees, and an easy application process.
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Expert Analyst & Reviewer
- 6 comments
- Updated on:
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Upstart
| Total Rating | 4.5 |
|---|---|
| Interest Rates & Fees | Excellent |
| Application Process | Good |
| Sales & Advertising Transparency | Good |
| Customer Service & Technical Support | Good |
| Reviews, Complaints, & Testimonials | Excellent |
Pros
- Financing is available to qualified entrepreneurs
- Borrower qualifications are lower than what banks require
- Rates tend to be inexpensive
- No prepayment penalties
- The application process is generally fast and easy
- Funds are disbursed quickly
Cons
- Financing isn’t available in some states
- Low borrowing amounts
Upstart Overview
Upstart is an online lending platform that offers consumer loans to qualified borrowers.
Upstart differentiates itself from other online lenders by targeting an underserved audience: young adults. Accordingly, while credit scores are a consideration, those with little or no credit history are still eligible to receive capital. The underwriting process takes various characteristics into account, such as your “education, credentials, work experience” and the aforementioned credit (if you have it). Unlike in the past, Upstart does not require applicants to have a college degree. The company will work with what you’ve got — if you don’t have a credit score or a college education, it’s not the end of the line.
While Upstart offers consumer loans, its primary focus is credit card refinancing. It’s also known for student loan refinancing and for providing loans so that people can attend coding boot camps. However, these loans can also be used for business purposes.
You’re probably wondering if Upstart offers decent rates. The answer is yes, but not uniquely so. The APRs, which currently max out at 35.99%, fall right in line with the typical rates offered by competitors.
Because these loans are tied to your personal ability to repay and not your business’s, Upstart is a very startup-friendly company. So if you’re confident enough that your startup will be able to sustain repayments, go right ahead. Upstart also lets you apply for a second loan once you’ve paid off your existing loan.
Upstart provides easy-to-get loans with excellent customer service, very competitive rates, and an impeccable online reputation. Read on for the details!
Table of Contents
Services Offered By Upstart
Upstart offers personal loans that can be used for business, among other purposes.
Upstart Borrower Requirements
These are Upstart’s loan requirements:
| Column Heading | Data |
|---|---|
Time In Business | N/A |
Personal Credit Score | Minimum 580 |
Business Revenue | N/A |
Because its primary audience is consumers (not businesses), Upstart doesn’t require any time in business or a set amount of revenue.
To qualify for an Upstart loan, you must meet these requirements:
- Be a US citizen
- Be at least 18 years old (19 in Alabama and Nebraska)
- Have an email account
- Have a name, date of birth, and social security number
- Have a regular source of income
- Have a bank account
- Have a credit score of 580 or above (however, Upstart might accept applicants with insufficient credit history to produce a score)
Upstart Interest Rates & Fees
Here are the stats posted on Upstart’s website:
| Column Heading | Data |
|---|---|
Borrowing Amount | $1,000-$50,000 |
Term Length | 3 OR 5 years |
Interest Rate | 8.16%-27.99% |
Origination Fee | 0%-8% |
APR | 6.76%-35.99% |
Collateral | Unsecured |
Note that in certain states (Massachusetts, Ohio, New Mexico, and Georgia), the minimum borrowing amount will be higher than $1,000. In addition, Upstart may charge a fee for the following situations:
- Late Payment: The larger of 5% of unpaid amount or $15
- Insufficient Funds Fee: $15
- Paper Copies Request Fee: $10
Your interest rate is determined by a number of factors that Upstart considers to evaluate how risky a bet you are. The riskier you are perceived to be, the higher your interest rate.
One factor that will affect your interest rate is your term length. Three-year loans have smaller APRs because lending somebody money for three years is less risky than five. The downside is that three-year loan terms will have higher monthly repayments.
Keep in mind that Upstart usually requires an origination fee. This fee comes right out of the principal, so if you need a specific amount of money, make sure that you ask for enough to cover the cost of the origination fee. While some customers are annoyed by this fee, an origination fee is standard in the industry.
Upstart does not charge any other fees, such as prepayment penalties, aside from the origination fee and potential late fees.
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*Checking your rate will not affect your credit score | |
|---|---|---|
Application Process
Upstart’s application process works much like that of any other online lender. You’ll begin by filling out an online form via Upstart’s website. The form will ask you:
- How much you’d like to borrow
- Approximate credit score
- Highest level of education
- Your primary source of income
- Personal information (name, date of birth, etc.)
- Residential information
- Financial information
After you’ve completed the form, you’ll get a preliminary approval or denial. If you are approved, you’ll get an estimated rate, which details your interest rate, origination fee, and other important details about your potential loan. Use this information to decide if you want to continue the process.
Before you get an official rate, you will have to provide more substantial information, and a real human (the underwriter) will have to look through your application. During this step, you’ll be asked to provide a bunch of documents to verify all the information you provided earlier. For example, Upstart might ask you to submit transcripts, test scores, pay stubs, tax forms, and other official documentation. At this step, you’ll have to talk to an Upstart representative to verify some information. Upstart will also do a soft pull on your credit.
When you’ve submitted all that, an underwriter will go over your application and (assuming you’re accepted) make you a real loan offer. If you accept that offer, your loan will be funded.
The time from application to funding is generally less than a week. You can get an estimated quote within minutes, the underwriter typically takes 24 to 48 hours to make a decision, and funds can be transferred in one business day.
Sales & Advertising Transparency
Upstart isn’t trying to trick anybody. Almost all the relevant terms, rates, and fees are clearly stated on the website’s front page in a useful and easy-to-understand manner. You shouldn’t come across too many surprises during the application and funding process.
Customer Service & Technical Support
Upstart offers an FAQ, though it isn’t terribly comprehensive. If you can’t find an answer to your question in the FAQs, Upstart is available by email or phone. Although some customers have reported difficulty getting in touch with the staff, most customers express satisfaction with the customer service representatives’ promptness and level of support.
Upstart Reviews, Complaints, & Testimonials
Negative Upstart Reviews & Complaints
This company has a stellar online reputation. That’s not to say it’s completely devoid of negative reviews (we’ll get to those in a moment), but a 4.9 out of 5 on Trustpilot (based on over 8,000 reviews) isn’t easy to maintain. The company also has a very good record on Credit Karma and is accredited by the BBB with an A rating. However, you’ll find some poor reviews of the company on the BBB page as well.
Here are the most common Upstart complaints I came across regarding its loans:
- Rejections: The majority of negative reviews are from customers who were rejected for a loan for one reason or another. Unfortunately, Upstart may find reasons to reject you, even if you met the minimum qualifications or got a preapproval letter in the mail.
- Origination Fee: A few reviewers claim they were not aware of the origination fee before accepting a loan. However, I saw the fee disclosed multiple times across the website. The origination fee is taken directly out of the principal, so if you need a certain amount, ask for a slightly higher amount when applying to cover the extra cost.
- Customer Service: Some customers have complained that they’ve had trouble getting in touch with customer service.
- Lengthy Approval Process: Several recent reviews posted by would-be borrowers on the BBB site mention a lengthy approval process riddled with hiccups. A recent response from the company regarding just such a complaint notes, “servicing volumes are currently higher than normal causing a delay in timely responses.”
Positive Upstart Reviews & Testimonials
Customers have a lot of good things to say in their Upstart reviews. Most commonly, they praise the:
- Customer service
- Smooth application process
- Lenient underwriting
- Quick time to funding
Upstart’s flexible repayment schedules also set it apart from its competitors. As with many P2P lenders, once your due date has been set, it’s not possible to change it. However, Upstart has a convenient solution to this problem: Customers can set up monthly recurring payments at any time before their actual due date. You can even set up bi-weekly repayments if that works better for your finances.
Final Verdict
Because this lender is willing to evaluate non-traditional sources of creditworthiness, Upstart is an excellent resource for many people who do not fit the traditional model of a loan borrower. If you don’t have an established credit history for whatever reason, you may still qualify for affordable rates from this lender.
Although there are a few complaints circulating about Upstart, it’s evident that most borrowers have an excellent experience. Furthermore, those complaints are common in the loan industry at large; you risk being turned down for a loan or paying extra fees from any of Upstart’s competitors as well.
Again, anyone considering getting a business loan from Upstart should make a few comparisons before settling on a lender. Most lenders will be able to give you an estimated rate without affecting your credit. If you’re curious about your other options, check out our full list of startup business loan reviews.
Shannon Vissers
Expert Analyst & Reviewer at Merchant Maverick
The former editor-in-chief of SteelOrbis, Shannon has been researching and writing about small business software and financing since 2015. Her retail and personal finance expertise has been cited in numerous publications, including Reader's Digest, MSN, Yahoo Finance, and GOBankingRates . She has also published articles for LIVESTRONG.COM, eHow, Life'd, and other websites. Shannon attended San Diego State University, graduating in 2005 with a BA in English.
View Shannon Vissers's professional experience on LinkedIn.
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The Merchant Maverick Seal of Approval 🏆
Upstart |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Upstart for yourself.
The Merchant Maverick Seal of Approval 🏆
Upstart |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Upstart for yourself.
Organization Name: Jordan Lane Automart
I’d like to know how to start the process of applying for a loan. It’s not very clear how to get started. Thanks Chris Scott
This comment refers to an earlier version of this review and may be outdated.
Hi Christopher,
You can start by clicking the “visit site” button on the review, scroll to the bottom of the page and click “Get started”. Hope that helps!
This comment refers to an earlier version of this review and may be outdated.
Don’t be fooled by the positive reviews. I applied for a loan, and the process was absolutely ridiculous. I ended up withdrawing my application because I felt that I was being taken for a ride. First of all, the process started out ok, and the documents they needed were pretty standard, For example, FICO score/credit report, Bank statements, Employment status & check stubs, Govt issued ID. Phone verification, etc” after I submitted everything, I got this notification “Congratulations, you’re on your way to financial fitness! Thank you for updating your documents and completing the verification call. We’ve received your files and will review and get back to you in 3-5 business days” Well, that didn’t happen! 3-5 business days turned into 7 days, and then 9 days, and finally at the 11th hour — Day 14– (my quoted interest rate was due to expire the following day), they bombarded my inbox with a series of STRANGE requests. All of a sudden they needed a Video of myself holding my driver’s licence next to my chin stating my name, D.O.B and the reason I “needed” this loan, and a verbal agreement stating that I will re-pay this loan…. Weird and yes, demoralizing. Then, they required a ” Certificate of Naturalization” I don’t have a clue as to what that is? I’m a U.S born citizen…. and then the final request was that I had to create a brand new email account ( I wasn’t permitted to use my existing one they had on file) and it was required that I had to use my “Unique” name in the actual email address. What does that even mean? Everything felt very wrong at that point. after all of that, I immediately got cold feet and withdrew my application.
This comment refers to an earlier version of this review and may be outdated.
I’m glad I read your review. I thought their process was crazy and I thought I was the only one. I don’t know how much more perfect picture of my diploma I can get for them.
This comment refers to an earlier version of this review and may be outdated.
This company is a joke! All the representatives don’t know what’s going on, the process takes 10 plus days and they are way behind the times. They will ask you for documents and after you supply them with exactly what they asked for then they will ask for something else, it’s never ending. DONT WASTE YOUR TIME WITH UPSTART!!!
Your better off with Prosper or Lending Club!!
This comment refers to an earlier version of this review and may be outdated.
They are horrible slow, its been over 10 days and I still haven’t gotten a response from upstart. I applied with OneMain Financial and received a response the same day. If you’re in need of something fast wouldn’t recommend them to anyone. I’ve called multiple times and all of the reps tell me the exact same thing which is nothing at all.
This comment refers to an earlier version of this review and may be outdated.