Integrating your phone system with other third-party platforms can enhance customer support and simplify operations. Here's what you need to know about business phone system integrations.
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VoIP business phone systems have a lot going for them: great features, reliable service, competitive prices, and integrations with third-party tools and software.
In this post, we’re going to take a look at the different types of integrations available for VoIP phone systems.
If your business isn’t using a VoIP phone system, what are you waiting for? To take advantage of the integrations discussed in this post, be sure to check out the best VoIP phone systems to sign up.
Table of Contents
VoIP business phone system integrations allow you to connect your phone system to third-party software and applications.
By using VoIP integrations, you can enhance customer service, streamline workflows, and communicate more effectively with customers and employees.
VoIP systems are known for their features, but integrations make it possible to get even more from your business phone system. Here are some common VoIP integrations that may be useful for your business.
One of the must-have VoIP integrations for businesses is for customer relationship management (CRM) software.
A business’s CRM holds important information about customers — everything from contact information to purchase history and notes from previous calls. This database can be integrated with VoIP to provide enhanced customer service.
The employee can easily access the customer’s information during the call through the integrated database. Additionally, updated contact information, notes, and other new data can easily be added to the database during or after the call. This ensures that all data is up-to-date for the next interaction with the customer.
Integration with a CRM is also used for setting up VoIP features like interactive voice response.
Application programming interfaces (APIs) are used by developers to integrate VoIP systems with other software. APIs can be used to integrate with helpdesk systems, enable in-app calling, or create tickets with basic caller information for incoming calls.
Many businesses have chatbots on their websites to provide customers with answers to common questions, such as business hours, location, or pricing details. But what if the chatbot doesn’t have the answer a customer is looking for?
VoIP integrations make it easy for customers to reach an employee if they need further information. With just the click of a mouse, customers can place a phone call to your business if they need service beyond what a chatbot provides.
VoIP integrations also make it possible for customers to reach your business beyond your social media profile. As with chatbots, you can integrate your phone system with your social media to allow customers to simply click a button to get in touch.
This is ideal for calling with questions, setting an appointment, or setting up a demo for your product.
Another integration worth having for your phone system is AI transcription.
Gone are the days when you have to use a notebook and pencil to take notes during a phone call. Instead, you can use the power of AI to get a complete transcription of your phone calls so you never forget any important information.
In recent years, VoIP technology has transformed business phone systems, allowing businesses to connect with customers beyond simple phone calls, elevate customer service, and lower operational costs.
Third-party integrations are another component that further bolster the functionality of these systems, giving businesses to customize their phone systems in ways they never could before.
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