Vonage Review

Pros

• Numerous integrations & apps
• User-friendly UI
• Features are easy to use
• Good security & compliance
• Suitable for small businesses

Cons

• Expensive pricing
• Non-transparent equipment pricing
• Poor customer service

What Is Vonage?

Since the early 2000s, Vonage has been a pioneer of VoIP. In addition to household telephone service, the company offers Vonage Business Communications (VBC), a unified communications platform that connects businesses and customers through voice, messaging, and video.

Vonage offers a nice set of features suitable for small businesses—everything from standard call forwarding and call blocking to more advanced options like video conferencing and on-demand recording. Unfortunately, some of these features come at a price.

Vonage’s pricing is a little steep when compared to its competitors, and some features are only available as add-ons that come with an additional fee. The company’s customer service also leaves a lot to be desired.

However, Vonage still has a lot going for it. Find out if the pros outweigh the cons and see if this VoIP phone system is the best option for your business.

Vonage Pricing

Vonage business phone plans start at $19.99 per month per line.

Vonage Extra Costs & Fees

Vonage has plenty of add-on features — most of which will add to your monthly pricing.

Vonage Equipment

One area where we feel Vonage falls a bit short is its equipment. If you want to use a VoIP phone, you’ll have to subscribe to the Premium plan. Then, if you want to purchase your hardware from Vonage, the options are pretty limited.

At the time of this review, Vonage has fewer than 20 advertised products from Yealink and Poly. While there’s a decent selection, no pricing is disclosed online. Instead, you have to contact sales for more details.

You can download Vonage’s apps to use your smartphone, laptop, or desktop. You may also be able to use any VoIP equipment you already own, provided it is session initiated protocol capable.

It’s disappointing to have so little information (such as pricing, financing options, etc.) disclosed by Vonage. For this reason, we had to lower its score in this category to 3.6/5.

Vonage Features

Vonage has a solid selection of features. Unfortunately, some of the features you would expect to come with your plan are add-ons, further driving up the cost of your monthly bill.

Compared to its competitors, Vonage isn’t the most robust in terms of features. Businesses with multiple locations or larger businesses may not find everything they need with Vonage. However, businesses that want a dependable VoIP system that isn’t overly complicated may find exactly what they’re looking for.

You can add to your system with one of Vonage’s many third-party integrations and add-ons, but this can get quite expensive.

Overall, we rate Vonage 4/5 for its features, which we’ll detail below.

Vonage Security

Vonage has plenty of security measures in place to ensure your privacy. The company uses encryption to protect data, uses firewalls and logical access control to protect its servers from unauthorized access, and minimizes the logging of sensitive data.

Vonage also holds compliance certifications for ISO 27001, the Cloud Security Alliance Security, Trust, and Assurance Registry, PCI-DSS, HIPAA, HITRUST, and more.

Vonage boasts a 99.999% uptime, providing customers with reliable, stable service.

Given the measures that Vonage takes to ensure security and compliance, we gave them a score of 5/5 for security.

Vonage Customer Service

Vonage offers several methods for getting in touch but noticeably lacks a few options.

Vonage User Reviews

Vonage has a generally positive reputation with users, with hundreds of reviews across the internet. Vonage is rated 4.3/5 (based on 450+ reviews) on G2, 4.1/5 (based on 300+ reviews) on GetApp, and a shockingly low 1.1/5 (based on 2,400+ reviews) on Consumer Affairs.

We pored through these reviews and found that while many people were pleased with Vonage, there were several common complaints. Based on these scores and the quality of the reviews, we gave Vonage a rating of 3.6/5 for this category.

Negative Reviews & Complaints

Although many complaints are positive, Vonage hasn’t escaped the criticism of some of its users. Users were most displeased with:

• Poor customer support
• Continuing to get billed after canceling service
• Difficulties getting service set up
• Problems with SMS messaging
• Excessive fees
• Paying for features that are free with other providers

Positive Reviews & Testimonials

Though it isn’t without its flaws, many customers are still pleased with the service they receive from Vonage. Customers praise the company for:

• A phone system that’s ideal for small businesses
• User-friendly interface
• Good mobile apps
• No additional equipment required
• Large number of integrations
• Easy-to-use features

Final Verdict: Is Vonage Worth It?

Overall, Vonage is a solid choice for business VoIP. It has the basic features you need, it works with any device, the mobile apps work well, and it’s pretty easy to get up and running. We also like that there are numerous integrations to customize your phone system,

However, Vonage is more expensive than some other options out there. This is especially true when you consider that some features, such as call recording, are only available as add-ons with additional monthly fees.

We also found that the equipment options were a bit lacking, and it’s a little disappointing to see that pricing for VoIP phones isn’t disclosed up front.

While customer reviews are overall favorable, there are some criticisms of Vonage — especially when it comes to customer support. While there are many great self-support options, it’s difficult to reach a rep … and when you do, you may or may not get the answers you need.

Overall, we give Vonage four out of five stars. It’s a good option for smaller businesses that are looking for a basic business phone system. If you’re a larger business that needs advanced features, add-ons, and integrations, just know that it’s going to cost you if you go with Vonage.

Still comparison shopping? Start with the best VoIP business phone systems to see other options that may be a better fit.

Our Rating Methodology

We spend hours researching and evaluating each VoIP business phone provider that we review at Merchant Maverick, placing emphasis on key characteristics to generate our product ratings.

When rating VoIP phone systems and providers, we use a 25-point rubric that looks at pricing, features, equipment, security, customer service, and user reviews. We weigh each section differently to calculate the total star rating.

• Pricing: 25% of the total star rating
• Features: 25% of the total star rating
• Equipment: 20% of the total star rating
• Security: 15% of the total star rating
• Customer Service: 10% of the total star rating
• User Reviews: 5% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, such as plan availability, discounts for new customers, discounts for multiple users, the availability of advanced and basic features, security and compliance, and third-party integrations. Learn more about how we rate VoIP phone systems.

The Merchant Maverick Seal of Approval 🏆

Vonage	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Vonage for yourself.

The Merchant Maverick Seal of Approval 🏆

Vonage	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Vonage for yourself.