40 Best VoIP Features For Your Business Phone System
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Aug 7, 2024
Filed under: Small Business, VoIP
Best VoIP Phone Systems For Small Business
Still using outdated landlines in your business? Make the switch to business VoIP with one of these providers.
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WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
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REVIEWED BY
Expert Contributor
Our content reflects the editorial opinions of our experts. While our site makes money through referral partnerships, we only partner with companies that meet our standards for quality, as outlined in our independent rating and scoring system.
We reviewed the best VoIP phone systems for business based on pricing, reliability, call quality, ease of use, and communication features. Here are our top picks for the best business phone systems.
Compare Our Top Picks
| Provider | Best For | Plan Pricing | Hardware Pricing | Next Steps |
|---|---|---|---|---|
 | Best Overall System | Starts at $30/month | $100+ | |
 | Best Low-Cost System | Starts at $10.50/month | Quote-based | |
 | Best Basic Phone System | Starts at $19.99/month | Quote-based | |
 | Best For On-Premise PBX | Starts at $0/month | Not available | |
 | Best For Social Media Management | Starts at $23/month | $70+ | |
| Show More Options | ||||
 | Best For Low-Cost Hardware | Starts at $19.95/month | $59.99+ | |
 | Best For Larger Businesses | Starts at $18.95/month | Not available | |
 | Best For International Calling | Custom quote | $119+ | |
| Show Fewer Options |
RingCentral
Best OverallBest Overall System
RingCentral is a well-rounded business phone system for companies that want strong calling, messaging, video, and analytics tools in one platform.
RingCentral includes unlimited domestic calling, team messaging, SMS and MMS, IVR menus, AI noise cancellation, video meetings, reporting, customizable analytics, and 300+ integrations. Businesses can also use RingCentral’s mobile apps or add desk phones and other hardware.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- Scalable
- Robust feature set
- Strong mobile apps
CONS
- Customer service is hit-or-miss
- Add-ons can drive up costs
Zoom Phone
Best Low-Cost System
Zoom Phone is a practical choice for businesses that want affordable phone service without an overly complicated setup.
Zoom Phone offers pay-as-you-go and unlimited calling plans, plus IVR, auto attendants, SMS and MMS, team messaging, video meetings, call monitoring tools, reporting dashboards, and integrations with apps like Salesforce, Slack, Outlook, and Google Calendar.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- Affordable calling plans
- Easy to use
- Numerous features
CONS
- Customer service is lacking
- Non-transparent hardware pricing
Vonage
Best Basic Phone System
Vonage works well for businesses that want a straightforward VoIP phone system with flexible calling and communication features.
Vonage Business Communications includes calling, team messaging, SMS and MMS, visual voicemail, video meetings, call logs, call quality reports, and 100+ integrations. Just note that features such as call recording, call queues, and call groups may cost extra.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- Easy to use
- Suitable for smaller businesses
- Reliable phone service
CONS
- Add-ons can drive up costs
- No desk phones on lowest tier
3CX
Best For On-Premise PBX
3CX is best for businesses that want a low-cost phone system and don’t mind a more hands-on setup.
Unlike plug-and-play VoIP providers, 3CX requires a SIP trunk provider, and businesses may need to configure hosting or hardware. In return, 3CX offers a free plan, affordable annual pricing, call routing, video conferencing, live chat, SMS/MMS, reporting, and integrations.
On-Premise or Cloud-Hosted
Both
Hardware for Purchase
Free Trial
PROS
- Forever free plan available
- Multiple users included in pricing
- On-premise & hosted options
CONS
- Requires your own SIP trunk
- No hardware sales
Nextiva
Best For Social Media Management
Nextiva is worth a look for businesses that want phone service plus broader customer communication tools.
Nextiva includes voice, video meetings, SMS, team chat, call routing, file sharing, and mobile apps, with higher-tier plans adding tools for customer engagement and support teams. It’s especially useful for businesses that want to manage more customer conversations from one platform.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- Review site & social media tools
- Excellent customer support
- Numerous features & add-ons
CONS
- Lowest tier doesn't include calling
- Pricing can be expensive
Ooma Office
Best For Low-Cost Hardware
Ooma Office is a solid choice for small businesses that want affordable VoIP service with optional desk phones and other hardware.
Ooma offers no-contract plans, unlimited calling to the US, Canada, Mexico, and Puerto Rico, a virtual receptionist, call forwarding, mobile apps, and higher-tier features such as video meetings, call recording, team chat, analytics, and CRM integrations.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- 24/7 customer support
- Low-cost hardware
- Affordable calling plans
CONS
- Long hold times for support
- Slight learning curve
OnSIP
Best For Larger Businesses
OnSIP is best for businesses that want customizable VoIP service with flexible plan options.
Businesses can choose a low-volume Basic plan or an Unlimited plan with a five-user minimum. OnSIP offers call routing, auto attendants, call recording, queues, voicemail, video conferencing, live chat, reporting, and integrations, making it a better fit for teams with more users or heavier call needs.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- Robust feature set
- Suitable for large businesses
- Scalable system
CONS
- No calling minutes on basic plan
- Slight learning curve
GoTo Connect
Best For International Calling
GoTo Connect is a strong option for businesses that want a customizable phone system with built-in international calling.
GoTo Connect offers quote-based VoIP plans with call routing, auto attendants, SMS/MMS, video meetings, reporting, multi-location tools, and customer communication features. Its standout feature is free calling to 50+ countries, though availability may vary by plan and destination.
On-Premise or Cloud-Hosted
Cloud-Hosted
Hardware for Purchase
Free Trial
PROS
- Free international calling
- Good customer service
- Numerous features
CONS
- Non-transparent pricing
- Limited hardware availability
The 5 Best VoIP Phone Systems For Small Business
Frequently Asked Questions
Erica Seppala
Editor & Senior Staff Writer at Merchant Maverick
Erica has been writing about small business finance and technology since 2008. She joined Merchant Maverick in 2018 and specializes in researching and reviewing business software, financial products, and other topics to help small businesses manage and grow their operations. Her expertise has been cited in MSN, Reader's Digest, Vox, U.S. News & World Report, and Real Simple. She is a Certified ProAdvisor for QuickBooks Online and QuickBooks Payroll, a graduate of Limestone University, and currently resides in Greenville, South Carolina.
View Erica Seppala's professional experience on LinkedIn.
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