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Kabbage Review

    Erica Seppala
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Erica Seppala

Erica Seppala

Expert Analyst & Reviewer at Merchant Maverick
An expert in accounting, finance, and point of sale, Erica has been researching and writing about all things small-business since 2018. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest. She is a graduate of Limestone College.
Erica Seppala
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    Steven Stanimirovic

    I had a credit line with Kabbage since 2019. I made payments on time every month and ended up paying the initial loan early in full and decided to take out some more money to finance some new inventory. Everything was going fine as usual and I was making payments without issue and then the pandemic happened and like many others Kabbage pulled my credit line, even though I had at least $20k still available to me, which put me in a bind. I thought I could rely on that credit line for my business if anything, like a pandemic, happened. At first they were understanding and let me defer 1 months payment and told me if you need more time or need to defer again just call us back and we will see how the situation is evolving. Well since my credit line was pulled and my business has been forced to close we have no revenue coming into the company so I tried to call Kabbage 2 weeks before my payment was due to request another deferment as they instructed me to do. I have now called 10 times and left 10 voicemails over the last 2 weeks and sent at least 3 emails which none have been responded to and I have yet to get a call back. They auto-drafted the payment from my account so I called my bank and had them reverse it since I have yet to be able to speak to anyone at Kabbage to request deferment or an adjustment to my payment and during these unprecedented times Kabbage has done everything to make the situation so much worse for my company. I used to love Kabbage and swear by them but when times are tough we find out their true colors. I would highly recommend anyone thinking of doing business with Kabbage to reconsider and find another lender, as if there isn’t a ton out there, who will actually answer the phone or respond to an email when you have a question about your account. Kabbage should be shut down for what they have done and their incredibly terrible customer service. The government should have never allowed them to take part in the PPP program since they are obviously incapable of handling the customers they already had let alone taking on new ones. Good luck to anyone that does business with them going forward!


      This comment refers to an earlier version of this review and may be outdated.

      michelle parkes

      STAY AWAY!!! I wish I could give 0 stars. I have been doing business with Kabbage for several years now, have never missed 1 payment until my salon was mandated to close due to COVID19. I had emailed and called before the due date for payment on my account and no response until after the fact and then I was told they were putting my account in collections and they wanted me to make a payment. They would not defer any payments, they made me call every 14 days, and now they said I have to call in 7 days to stop the ACH from hitting my account. They have added charges of almost $4000 for me not being able to pay anything toward my loan. They have been relentless, trying to shake me down for money that I do not have due to the nationwide pandemic. It has been the worst experience ever dealing with a lender.


        This comment refers to an earlier version of this review and may be outdated.

        Christine Dewitte

        Organization Name: CDS Plumbing Inc

        If we could leave this company a -20 star review we would. We have applied for the PPP loan and they are so unorganized and have asked for the same documents at least 15 times please run far far away from this company.

        • Organization Name: CDS Plumbing Inc

        This comment refers to an earlier version of this review and may be outdated.


        To ‘assist’ with COVID19 they are telling people to let their accounts go past due before they can assist, and then they don’t answer the phone when you try to contact them after your account is past due.
        They are charging what is tantamount to 70% apr on these short term loans, and they will not work with you.

          This comment refers to an earlier version of this review and may be outdated.

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