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PayAnywhere Review

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PayAnywhere Review

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Date Established
2010
Location
Troy, MI
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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43 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Jeanine Gray

    Organization Name: The Shattered Vase

    I had a wonderful experience with this company. My customer service rep, Chris Palovich was beyond amazing. They deposited my funds immediately and when I complained about the cost of the service Chris proceeded to refund me the money I had complained about. The only problem I had with this company is that they are better suited for someone who generates more income than I did with my venture. If I had a large number of sales for my novel, The Shattered Vase, I would have continued to use them. If you want a customer service rep who is amazing just ask for Chris Palovich! He is above the average!!!

    5
    • Organization Name: The Shattered Vase
    Tony

    Organization Name: Militellos cleaning and lawn care

    This is truly one of the worst companies to deal with they want your business license they want picture ID they want light bills and gas bills I’ve waited 3 weeks for my one payment after 24 hours after swiping now they’re telling me I got to wait four months after this It was never worth getting this their stupid retarded service is the worst

    1
    • Organization Name: Militellos cleaning and lawn care
    Michael Sexton

    Organization Name: 911 Honey Bee Removal

    TERRIBLE! Where do i start ? The customer service beyond lacking in the merchant awareness dept! I have had so many issues with this company with transactions its not even funny. First there no company client relationship building here at all been with the for almost 2 years and still get holds on transaction from the same merchant and card everytime? I tried to raise my limit and they wanted 3 months bank statements? I have been doing clean business for almost 2 years no chargebacks at all guess that doesnt count for anything no relationship at all. Your just a number to them , also i did the suggested alternative by sending the actual invoice with my customers info which i wasn’t comfortable with and still they took their sweet time approving them. So at the end of the day still haven’t got my funds any earlier than if they put a hold on them. I truly regret choosing this comapny and at the moment transitioning to another that will appreciate my business. I don’t see this company being around long if they continue with these bad business behaviors good luck!

    1
    • Organization Name: 911 Honey Bee Removal
    Denny Khav

    I am going to give them two stars at best, and it is not because of the service, or even the hardware, both of that seems to be working fine. I am giving it two stars because of the app! This app should have NEVER left beta testing because it is terrible! They have tried to get me to switch from Square, the lower rates, the promise of more features such as barcode scanning, etc.Well here is where Square does better, the customer database allows me to save an address, which PayAnywhere does not. They allow me to add any customer info I need to to the file, whereas PayAnywhere does not. It is now integrated with an appointment system which works perfect for me, whereas PayAnywhere does not.And HERE is the kicker, one time while running a $90 charge, the screen said “insert card’ which I did, then “Do not remove card” and then “Remove Card”…I removed the card and the words “remove card” didn’t go away, just hung there, after 2 minutes, it finally said approved, and then no signature screen or anything came up, just went back to the insert card screen. I am not even sure if this customer got charged, and it doesn’t seem to be in the batch of deposits. Stuff like this is what makes this app infuriating! Needless to say, until they can release an entire new app that doesn’t feel like a bunch of webpages stitched together, I am going back to Square, even if they do cost more money.

    2
      Osama Mostafa

      Organization Name: Sam's Notary

      Zero customer service, I call them before I process $2000 transaction because I know my ticket limit $350they ask me some questions & they told me you are approved you can run the transaction now. after 3 days I didn’t receive any deposit from them & I call them back they said the transaction on hold because it’s over your limit & they ask me for some information about the transaction & they said it will take 48 hours for reviewafter 72 hours I call customer service the told me for sure you will see the transaction amount in your bank tomorrow morning we already sent the fund to your bank account, next day nothing I call them again they said we need more information & it will take 48 hours to review I e-mail them back & I am still waiting & no responce, the problem i didnt receive any e-mail from them asking me for any information, They alwyes waiting for my call to ask me for new thing last time i use pay any where not recomended

      1
      • Organization Name: Sam's Notary
      Lou

      After not using this service for five years, I was suddenly hit today with an “inactivity fee.” I thought that my account was cancelled, so was very surprised when this charge showed up. One of the reasons I stopped using the account was an inability to connect via my iPad or iPhone when trying to put through a charge. It was embarrassing to be standing with a client, and not able to complete a transaction. Customer service was a useless drone who seemed to be reading from a script.

      1
        Paul M Wright Jr

        Just for grins, I tried to engage with the company to see if there has been any improvement. There hasn’t. The mobile application is broken, telephone customer support hangs up on you and their chat operators are both unknowledgeable and incompetent. Stay far, far away – I don’t see how this company survives another year and when they go down, they will take your funds with them.

          Ed A

          They charge $3.99 per month for non activity. Its hidden in the fine print. They refuse to close account unless I pay up. I haven’t used in three years. They did nothing to remedy the situation.SCAM! STAY AWAY!!!

          1

            This comment refers to an earlier version of this review and may be outdated.

            Adam Apalategui

            Like so many other reviewers, I wish I had looked here FIRST. Their software has serious compatibility issues, including super popular Samsung tablets. They charge differently than you were promised and try to keep you from changing. When they did open a new account for me to get the flat rate they didn’t close the old account I am stuck with their PCI compliance fee. I had to stop payment on their access to my account and nave now filed a complaint with the Oregon Attorney General…like so many others have…Switched to Square four months ago and still cleaning up this mess…

            1

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              Paul

              Pay Anywhere is the a hack and fraud of a company. DO NOT USE PAY ANYWHERE!I did everything I was supposed to do, I had a booth at the Carlsbad Village Faire and due to my bank not getting me my swiper in time I had an old Pay Anywhere swiper so I used that as a last ditch attempt to have the ability to swipe cards. We set up our booth and had a great day we sold over $4000.00 in thedragonbox.com ( The Dragon Box ). They are not threatening or for no reason holding over $2000.00 of my money in an interest bearing account for 180 Days. The swiper was old and did not have a chip reader so I had to manually enter in my credit cards, each customer presented the card and the license for the card and we charged the card and gave them a receipt via email or text they walked away with the card and the product. We have their street address and signature on file that matches the credit cards and Pay Anywhere refuses to release my funds. I would highly suggest using another processor and DO NOT USE PAY ANYWHERE they will illegally freeze and hold your money for 180 days or more. If there are more of you out there please come forward.I am 1 42 year old male with 4 years in business with my current company and process over 1 million dollar a year and this company wants to hold my money for 180 days for no reason no one called no one charged back there were no issues whatsoever and they want to hold my money for absolutely no reason to hold any of my money at all. This is a scam and has to be illegal on some level and I will use all the resources I have to get my money released!I am out of product and I am out of money right now and Pay Anywhere is playing GOD with my hard earned money! Do Not Use Pay Anywhere there are better alternatives!Gina C is a ( supposedly supervisor ) and Dimitrius B ( is her supposed supervisor ) My company is thedragonbox.com

              1

                This comment refers to an earlier version of this review and may be outdated.

                john

                ok so I just got a charge of $25 and a reversal of a legitimate sale from a few days ago…Turns out because payanywhere doesn’t support the EMV chip all bank of america charges that have a chip and are swiped are subject to the reversal and the $25 fee per occurence. I called them up and said it’s not my fault they don’t have a solution. They just said sorry and they would not give me my money back. I intern closed my acct the same day.

                1

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                  Dave Ward

                  Terrible — impossible to login and use, so when you find a reputable company like Square or Paypal and use them instead, they start charging your bank account (which they hold hostage) a 3.99 monthly ‘inactivity fee’ which you can’t stop/block through your own bank. Fraudulent and dishonorable….users beware.

                  1

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                    Lux Veritatis Photography Studio

                    I closed my account because they stopped supporting my mobile device. So their reader became useless to me. My bank was charged user fees after my account was closed, without my consent and or my knowledge. I called their customer service… they were not surprised. I contacted my bank and a fraud alert was placed on their transactions. I think this was an internal hack, because the transactions changed names. Once they have your bank account number….who knows what becomes of it. No security, so Be aware.

                    1

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                      James Ferguson

                      I can not stress enough that people read and trust the reviews on this company. I wish that I had of done more research before going with them for my small business neads. I provided them with more information about me and my business than was even required. Business lisence, three months bank statements, copies of my current certifications, drivers lisence, invoices, my clients address and phone number, and even had my clients contact them on the phone to verify that the credit transactions where legit. After all this they froze a portion of my funds for forty five days after an amazing amount of time spent on the phone, and said they would release the remainder of the funds into my accout within 24 hours. True to their word the release half the funds the following day and then cancelled my account with them via email for no reason and told me I would have to wait 180 days for the remainder of my funds. I sent them an email and issued refunds to all my clients who’s money they had on hold. At which point they took all the money out of my bank account. Upon looking at recent transactions on my account I noticed they had also attempted to deposit fifty dollars out of a five hundred and twenty dollar tranaction and then stopped that as well. I recieved emails cancelling my account, and then two hours later another email telling me congratulations on my first transaction and my money would be in my account within one to two days. This was after they had stopped payment into my account and told me that I was good to continue transactions. If any of this is confusing to you, I am even more confused. The money in and out of my account makes no sense, the email make no sense, the customer service reps seem even more confused and are unable to answer my questions after spending hours on the phone trying to either get my money, or refund my customers. This company as the hundreds of reviews state on this site and others is a fraud. My clients and myself are still waiting for our money. I have contacted the BBB and the State Attorney Generals Office. This company must be stopped. It’s hard enough to start up a small business, but being robbed in the process is the worst. Like I said believing one disgruntled customer is one thing but do your research and read the rest of the reviews they all mirror a very similar image. Don’t get scammed, do your research before you choose a company that’s going to keep your money from you, when your out their busting your butt to make it.

                        This comment refers to an earlier version of this review and may be outdated.

                        Shannon Clary

                        DO NOT USE THEIR CUSTOMER SUPPORT!! I WAS HACKED BY ONE OF THEIR CUSTOMER SERVICE REPS. I called customer support for an issue I was having with the app and was my checking account was compromised and had to be locked due to fraud activity.

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                          Ryan

                          I called in to up my daily limit and they cancelled my account for no reason. What a bunch of assholes! DO NOT DO BUSINESS WITH THEM!

                          1

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                            chuck k.

                            Even though my limit got ironed out ,it took way too long and too many incompetent people behind the scenes . I used them one time ,and it was a horrible experience . Hard to find anyone competent to answer any questions that works for PayAnywhere . My experience left me dealing with a bunch of what seemed to be adolescent girls who were PMSing .Used them once and never will again.Found another place that blows these guys away with service and information.

                            1

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                              Matt

                              Who did you find that you like ????

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                                charles kocinski

                                The biggest mistake Ive made was to consider giving this a try ,then actually getting signed up. Not only was I not given clear cut information from the start but consequently left on hold for long periods of time . If i was aware of the hoops that need to be jumped through to receive money in access of $100 then I would have opted for a check from the customer. I had to wait for over 15 minutes first time and second time about the same so I hung up. I would NOT try this “Pay anywhere” ever again if faced with collecting money issue ever .I will accept checks all day long. I feel like I have to put in a long 40 hour work- week of phone calls just to get 1 payment . Its been 5 days and still no money in my account . Stay clear from “Pay A Lot Later”

                                1

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                                  J. Powell

                                  I decided to open an account a few years ago because of the number of CL transactions i do, and as a payment alternative for the tenants of my rental properties. i tested it using one of my own cards, and everything seemed to work as advertised. Jun of 2015, a new tenant needed to make a payment while i was out of town. i offered the PA, and he gave me all of his cc info, everything needed, to include CIV number and billing address. i talked with PA, and they walked me thru the process of doing an authorization without the physical card. a few days later, i receive an email telling me the funds (over 1200.00) were on hold, and they required months worth of bank statement, business license number, contact with the cardholders, my business statement, and that it would most likely take about 3 weeks for the payment to clear their hold.keep in mind, it has already been pulled out of my tenants account. at this point, I decided that I would rather just refund it, and gove my tenant a little leeway on the payment(after all, i know where they live, right? lol). so on the 5th of Jun, I refund the money, and everything seems okay.today is the 25th of June. My tenants have been telling me this whole time that they never got the money back. I call PA to verify that the money got refunded, and come to find out, they have been holding onto it for 3 weeks. a “computer glitch”. and it will still take another week before the refund will be back in my tenant’s account. I would recommend people avoid this company like the Plague.

                                  1

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                                    Jafar sarai

                                    Please do not work with this company .They are lair .They are cheating people . For no reason they will charge you and remove money from your bank .Be care full .They are scam . They are cheating many people every day . Please read these comments .If you work with this company you will lose 1000s dollars.

                                    1

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Mike

                                      I have been using PayAnywhere credit card processing service for a year and recently when we had a customer pay $4,750 PA refused to pay me the proceeds. They requested all sorts of documentation including an invoice which they then said it did not match the person paying the bill. Since they refused to give me my customer’s payment I asked that the transaction be returned to the customer and they said they were charging me $167.97 for collecting the money that they refused to give a me and then would charge me another $167.97 to refund it. They are charging me $335.97 for not giving me the proceeds from a sale to my customer.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Diana Romero

                                        I received a promotion from Pay Anywhere to use their swipe card. I have used their swipe card in the past so thought why not. HUGE mistake. This company is a fraudulent company. I had two transactions with pay anywhere where customers paid me and the customers were charged. I am a small business owner and a new mommy so I need the money I work hard for. I have not received my funds and it has been 10 days. The email confirmation stated it would be two days. I have emailed the customer service 5 times with no answer from them. I called the main number today and Marquita simply said my account was closed and transferred me to a voice mail of Nakeita. I will be seeking legal counsel if I do not receive my funds by the end of the week. I will be reviewing Pay PayAnywhere everywhere I possibly can to warn other business owners NOT to use this card swipe. I have been a business owner for over ten years and am very upset that the money I work hard for is being kept by this fraudulent and unethical company.

                                        1

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                                          Melissa Estrada

                                          This is the most suckiest company you will ever deal with!!!! DO NOT USE THEM!!! You will not get your $!!!!! We have over a $1000 in transactions and still to this day have not received them!!! I have called 100s of times and get sent from one department to the other and all I get for the reason for them holding my funds is because of an issue on my account!! Still have no clear answer of what the issue is!!!! On hold with them now as we speak!!!! I will be contacting a lawyer today!!!! They are in business to rip small business owners off!!!

                                          1

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                                            Diana Romero

                                            Melissa,I am having the same issue. Did you receive your funds?

                                            1

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                                              Paul Kruger

                                              Charges for their own failures.On Jan 21st 2015 I processed two charges. The money was NEVER deposited to my bank and after a number of days and exchanges of emails I was told the funds were “on hold” pending an audit and verification.I was told the customers would be contacted to verify the validity of the charges. My customers informed me no one ever made such attempt. In a phone call I was told to have my customers call Pay Anywhere and given a phone and extension for a Tara. When one customer attempted to call they were told they could not proceed without providing their merchant number. My customers don’t have a merchant number as they are not the merchant but the card holders.Since I needed to fulfill my customer’s orders I needed to have the funds in order to pay my supplier before they would ship. My customers were becoming impatient with me due to the delays by Pay Anywhere withholding funds.In order to avoid losing customers because I was unable to fulfill their orders on time it was necessary to refund their charges and collect via another method.Last week Pay Anywhere debited my company account for $36.50 and claim it was for the transaction fees plus an additional fee for the refund. I repeat, NO FUNDS were ever deposited in my account and they never followed through on verification so there WAS NO COMPETED TRANSACTION. I would not trust this company with my business and terminated my account. They wanted to charge me for their failure.

                                              1

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                                                Paul Kruger

                                                I have only used them a fairly short time, about a year.The first time things went without a hitch. Right now I face losing two customers because I am waiting on foot-dragging in getting funds deposited to my bank so I can order products for customers. Needless to say when my funds are delayed customers complain to me about shipping their products. I can’t ship until I have funds and PayAnywere has recently caused me problems depositing funds. They email me asking for copies of invoice. My drivers license, social security card etc. documents they already have from when starting my account.Then they say they are waiting on MY CUSTOMERS to call them to verify the charge! I asked them and neither of these two customers were ever contacted about their charge so I sent them the phone of PayAnywhere to call them.I plan on closing my account once these transactions are done and stick with PayPal as I have had very few problems with them over a number of years. Now that they too have a mobile app I really don’t need PayAnywhere and their hassles.

                                                2

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                                                  Dave Gilbert

                                                  Having had personal experience with this company, and reading the poor reports above, I can only suggest that anyone considering this company stay as far away as possible. They find reasons to hold your money, make excuses and don’t return phone calls. Repeat, stay away.

                                                  1

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                                                    Kristiana

                                                    I recently bought this reader so I could take credit from my customers I am a make up artist I did a wedding and got paid $400 of which $360 the customer charged as credit payanywhere “audited” me and asked for my customers information I sent it and then they asked me for a brief description of what I do so I gave them a very detailed paragraph and with no explanation they closed my account saying it was a “Buisness decision” and decided they were going to hold my money for 6 months. They are a fraud company this is how they make there money by auditing people I read the reviews. I read a book about this exact same situation maybe they read the same book it’s called the rainmaker. If they thought they were going to con me out of my money they chose the right one. I told her she would be hearing from a lawyer shortly she said ok well it’s in the contract. I’ll find out Monday even if it is they are running a scam Buisness and I’m going to make sure I get justice.

                                                    1

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                                                      ladyshires

                                                      Don’t even THINK about using them. They are not legitimate with their bad-faith practices and their love of holding your funds on a whim. Certainly if fraud or unauthorized transactions are suspected you start with the card holder, not the merchant. The credit card company is the watchdog for suspicious activity, not Pay Anywhere, but they enjoy holding your money and collecting interest. I will never do business with this sorry pile of camel dung again.

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                                                        Nhoc Ty

                                                        I plan to open a small Nail Salon, so can you please recommend a merchant service?
                                                        New monthly est $3000 – $6000
                                                        Thank you!
                                                        Nhoc Ty

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Tom DeSimone

                                                          Hi Nhoc Ty,

                                                          If you can get by with a simple mobile-based solution like Flint or PayPal Here, that is probably going to be most cost-effective for you. Of those two, I find Flint to be the most reliable. Both come with no monthly fees.

                                                          If you need something with more options, I’d recommend checking out Payline Data or CDGcommerce. These are more complicated in terms of fees/rates, but would allow you to integrate with the POS/credit card machine of your choice. As your volume grows, these options would end up being more cost-effective.

                                                          Let us know if you need any help getting set up!

                                                          Best,
                                                          Tom

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Nhoc Ty

                                                            Thanks!
                                                            I gonna try paylinedata. I will post a review about their service later.

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              sandra

                                                              thanks for this info! i will try all you suggest… however “palAnywhere is far too much a risk to take just to lose my money.”

                                                              5

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                                                                Cami

                                                                Thank you for your in depth review. I in beginning an online bargain hunters business. I plan to start with one of the online auction sites to build reputation and following. Then graduate slowly to my own website. Both phases will require the ability to accept debit and/or credit payment. Thought pay anywhere was my solution. Now I do not want to use it. Can you recommend a couple POS systems for my review?

                                                                5

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Tom DeSimone

                                                                  Hi Cami,

                                                                  Your ideal payment solutions will differ depending on the specifics of your business, but three to consider might be Payline Data, CDGcommerce, and Braintree Payments. As your business grows and changes shape, you may need to change providers. All of the providers I’ve listed here do not charge early termination fees, so you will not be penalized if you need to change.

                                                                  You should be aware, though, that for lower volume eBay stores, PayPal is usually the most cost-effective option.

                                                                  Let us know if we can be of further assistance.

                                                                  -Tom

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                                                                    dimitry

                                                                    Hey Im opening a coffee shop and planing on using ipad as pos. which company would you recommend for this. thank

                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                      Amad Ebrahimi

                                                                      Dimitry,

                                                                      I’m going to send you an email right now.

                                                                      Best,
                                                                      Amad

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        David Burkhart

                                                                        This company is a criminal company, and literally took $950 of my own money out of my Wells Fargo Account. I was given a bad check for $950 by a client. The broker had their credit card as a backup for payment. I started a pay anywhere account(where you give them all your personal information, as well as access to your bank account) to collect the $950. The next day after making the charge, I was called by Pay Anywhere, and told that the customer was disputing the charges, and therefore not only would I not get the $950, they were shutting down my account. Fine, there are many cc companies. One month later, I notice on my Wells Fargo Statement that Pay Anywhere, one month after not paying anything to me, took out $950 out of my Wells Fargo account. Payanywhere claims it was the computer that was the criminal. After not less than 15 calls to Payanywhere, to this day I don’t have my $950. That is a total of $1900 they cost me.

                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                          J.S.

                                                                          I just wanted to thank everyone for their input here, saw one of their ads, was intrigued with their options, as well as their pricing, and as I quickly looked into this company I saw this and several other negative comments, and if you can find this stuff, that quickly & easily, it’s more than a good enough sign to stay away, and I will be doing just that.

                                                                          thanks again!

                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                            M. Larson

                                                                            This company has the worst customer service ever… glad I never set the account up… phone calls 7-8 times a day starting at 7:30 in the morning. 1st customer service rep Michael was rude … when I said I will be staying with the company I am with and wouldn’t not provide them a name was told “I was cutting off my nose spit my face” because they are the best around with lowest fees… asked for manager .. Supervisor was just as rude… very argumentative… don’t know how to take “I will not do business with this company, cause you are rude and have poor customer service” close the account.. this is after I was called a lair after tell him about the number of calls… well guess my phone records lie too…

                                                                            I would never tell anyone about this company and will never give them my business.

                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                              glenn quattlebaum

                                                                              I tried this once. Never again, this company cost me more money by not putting the draft into my account as noted 24hrs. This is not a company to used for credit card transactions. I don’t recommend PAYANYWHERE to any business. Find another way. Very unhappy customer.

                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                Van Voss

                                                                                Do not deal with this company it is the worst ever. I set up an account and ran my first payment and they wouldn’t let it go through. When I called they said they don’t deal with my type of business??? They okayed everything through the application though??? I then had to call my client and tell them I would have to refund them and then charge their card how I normally do it. I was told it would take 7-10 day to reverse by one dept. and 2-3 day by another dept. No one knows what is going on with this company. Go to Amazon and read all the bad reviews as well. There are many other creditable companies out there that offer this same device, do not deal with this sorry company.

                                                                                  This comment refers to an earlier version of this review and may be outdated.

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