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iZettle Review (UK)

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iZettle Review (UK)

  • 12 comments
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Date Established
2010
Location
Stockholm, Sweden
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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12 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Philip collier

    Organization Name: Eric Collier and Son

    Please don’t use them , their security is pathetic. Apparently somebody hacked my account with no security questions as to why they wanted to change the name of my company the bank account details and even the Bank was changed. No questions asked no text, phone call , e-mail to confirm with me that I actually wanted this change to take place. Somebody then waltzed off with £24,000 of our money and according to izettle (with the little feedback we have had) it’s tough luck and all down to us. As I’ve assured them that if our money is not returned then I will be taking legal advice in order to retrieve it.

    • Organization Name: Eric Collier and Son
    Tony

    Organization Name: Doorway Systems

    July 2018. iZettle Card Reader “Go” system is “Free” except for the Reader cost and the small percentage fee per transaction. “Go” works well for us for small transactions, ie less than 50 UK Pounds each. It is tempting to just use “Cash amount” but then it is only possible to identify payments from the time and date of transaction. Setting up “Products” makes reconciliation much easier.A very worrying security glitch is the inability to remove any signed in an Apple iOS device that is no longer in your possession, ie lost or staff member left etc. Surprisingly changing the master account password and/or ID email address via the website does NOT log off ANY connected iOS device. The logged-in status is retained through iZettle app update, iOS update and power cycle. Until this is fixed be warned, do NOT login any iOS device using the master account details. Instead setup individual staff memeber accounts that have limited visibility. I reported to iZettle Help desk last week, no reply yet, so I may have to close the account!

    1
    • Organization Name: Doorway Systems

    This comment refers to an earlier version of this review and may be outdated.

    Fiona Taylor

    Organization Name: Hadsham Enterprises

    DO NOT BUY Izettle – we have a 4 week event and in good time purchased the Izettle reader and set up our account. We managed to use the Izettle reader a few times which was great and payment were received into our business account. A few days later we received an email saying:”Unfortunately, the iZettle account connected to this email has been highlighted in one of our internal controls and we won’t be able to process any future transactions for it. Please note that we strictly follow rules and regulations set up by the Swedish Financial Supervisory Authority (Sw. Finansinspektionen), our acquiring banks and the card networks. For confidentiality reasons, we can’t go into any further details about this.”Phoned Izettle support – they confirmed account was closed and couldn’t tell me anything more. The agent suggested replying to the email but admitted he didn’t fancy my chances of getting a response.THIS IS ABSOLUTELY SHOCKING – we now approach our busiest weekend (Easter weekend) with no way of taking card payments. The most frustrating thing is that there is no explanation and we now have a card reader we paid for that’s useless. Imagine if you received an email from your bank saying that they had closed your account with no explanation, you then call them and they simply say there’s nothing they can do and can’t tell you why.DON’T BUY IZETTLE –

    1
    • Organization Name: Hadsham Enterprises

    This comment refers to an earlier version of this review and may be outdated.

    Kim Edwards

    Organization Name: Celebrity Framed Photos

    Do not buy one! I found izzettle good to start with then my account was blocked with no explanation than security were looking at my account. Then my account was closed down. I spent a great deal of time trying to email them rang them up 5 days running answered all their questiions. They would not give me any reason to why my account was closed. The customer service is terrible. They did not return my calls. The could not tell me why my account was closed.

    • Organization Name: Celebrity Framed Photos

    This comment refers to an earlier version of this review and may be outdated.

    Ali

    Organization Name: iZettle

    Hello Kim,

    My name is Ali and I work at iZettle. I apologise that you have felt mistreated in this situation, and I can assure you that we do value ALL of our customers. Please send me an email and a subject line and I will make sure you get an answer.

    Many thanks

    • Organization Name: iZettle

    This comment refers to an earlier version of this review and may be outdated.

    Yolanda Antonopoulou

    Organization Name: gaiapulses.com

    Izettle refused to refund my money back when my account was hacked and they changed my bank account details to someone else’s and I lost all my money. They provide NO insurance for frauds. I wish i knew that earlier.

    1
    • Organization Name: gaiapulses.com

    This comment refers to an earlier version of this review and may be outdated.

    Bogdan

    I purchased iZettle for my newly started business (home improvements) to give my clients more and easier payment options. Took a deposit for a job for £1000 and 3 days after I get an email saying that my account is flagged and the funds are frozen and will not be deposited into my bank account. You can imagine the anger and the frustration, considering that we needed the deposit for various materials and tools to do the job. We started to work whilst we have replied to iZettle security with all the information they required about our business. The answer came: “Unfortunately, the iZettle account connected to this email has been highlighted in one of our internal controls and we won’t be able to process any future transactions for it. Please note that we strictly follow rules and regulations set up by the Swedish Financial Supervisory Authority (Sw. Finansinspektionen), our acquiring banks and the card networks.” Really? I am trading in the UK. Nobody is giving me any information about what is going on and they won’t even release my money. iZettle created such a pain and nuisance for us considering we just started to trade. I would NEVER RECOMMEND iZettle to anybody who really wants to keep their mind sane and their money in their pocket.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Ethan Morton

      Just like Peter above, I took a large amount on card for a company vehicle we were selling so we may renew the fleet and they have held our funds and will not release them to me, they have even stated refunding the card used, I don’t fucking think so iZettle, I am STRONGLY considering sueing them for my current losses and damages due to the upset, wasted time and losses we have received. You better sort this out NOW iZettle or I will make you sorry you ever crossed me.!!

      1

        This comment refers to an earlier version of this review and may be outdated.

        paul mullins

        I left a message for a call back to discuss moving my business over to izettle as intuitpay is ceasing in January. I then receive back an email no call to say Thank you for contacting us at iZettle.If you have any other questions or difficulties please feel free to contact us at 442034816000 so we can further assist you.Have a wonderful day! Best regards, A standard templated letter.Not a good start if customer services cant read and understand a simple request

        1

          This comment refers to an earlier version of this review and may be outdated.

          Peter Johnston

          iZettle stinks!
          Is this company pury a scam, I expect maybe they are?
          I used their card reader to deposit £4699.00 with them. Fine I thought, I gave my cash in the bank within 3 days less their exorbitant fee.
          NO CHANCE!
          Apparently my account was flagged for security reasons so until I answer a series of ridiculous questions they won’t release my cash. It’s ridiculous. They send one email asking stupid Questions, then another over 48 hours, taking up valuable time because this cash is also my business only working capitol which I need in my bank immediately otherwise I cannot trade and will lose work as a result (costing me £1000 profit)
          Well surely I can call support?
          Nope! Support can only deal with tech issues and can only email their “security” department who do not call you back when promised, another scammy scenario. Upshot is that I cannot talk to anyone regarding this issue. To compound matters they are now asking me to provide an original invoice.
          I do not issue invoices to domestic clients. Never have done as it’s never asked for. I only issue contracts stating the amounts and…. I cannot send them a copy because my laptop is currently being repaired.
          I still have no idea when my money will be released to me.
          iZettle are a nightmare, steer well clear!
          Peter Johnston
          Dynamic Home Improvements

            This comment refers to an earlier version of this review and may be outdated.

            Sandra

            iZettle now offer contactless card reader, who to chose iZettle or Payleven *confused*

            4

              This comment refers to an earlier version of this review and may be outdated.

              David Symons

              Hi,The rates are great the main draw back for us a a busy coffee shop is that they do not accept contactless payment and have no current plans to do so. Payleven have the same rates and are trailing contactless –

              4

                This comment refers to an earlier version of this review and may be outdated.

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