Advertiser Disclosure

Epos Now Review

See Top Picks

Epos Now Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Looking for a free POS solution?
Try Square POS

Date Established
2011
Location
Orlando, FL; Norfolk, UK
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



We've done in-depth testing of each and confidently recommend them.

We've done in-depth testing of each and confidently recommend them.

Sources

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
Leave a comment

15 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    vilas

    Organization Name: churrasqueira

    Their website is set up to be hard to understand/trick you. I thought I was purchasing hardware but what I was actually purchasing (listed in fine print at the footer of the page) is that I’m purchasing a 3 year lease and will be billed $90 a month. I tried to immediately cancel my order, can only get in contact with sales people who ‘cant do anything about that’ and support has been non responsive for 3 days, they don’t pick up the phone, don’t call back or email back as promised, don’t reply to emails, or live web chats.

    1
    • Organization Name: churrasqueira
    Cheryl

    Organization Name: Dorothy Draper Home

    This is the WORST experience I’ve ever had with a company. Customer Support does not exist. 4 hours on hold one day, 3 hours another day. No one answers the phone, EVER!We have had the system for 2 weeks and I still have had zero training. I had 3 appointments scheduled for training and not one was kept. I would never recommend this system to anyone unless you wan to pay someone to spend hours on hold with absolutely no response.

    1
    • Organization Name: Dorothy Draper Home
    Tree Alexander

    Organization Name: Zambo Aroma

    The System is Amazing it has the potential to complete any task you need, the only problem is that they are a complete ripe off. Everything is separate expense. To use the app along side of the terminal is an $800 extra upfront charge plus monthly fees. They don’t have a return policy with their equipment even after spending $1500 with them for a system that was oversold to me which took me one week to see it was no good they wouldn’t take it back. The Epos System doesn’t integrate with Woo Commerce unless you pay an additional $300 set up fee and another $50 monthly on top of whatever your already paying. The Staff are great at selling you another product to solve any issues you may have the system. The transitions from till to back office is very slow and the tech support takes 2/3 days to reply or resolve issues no matter how urgent it may be to your business. I regret very few things in my wonderful life however creating a relationship with them is top on my list. If you want to save money this is not the company to go with.

    1
    • Organization Name: Zambo Aroma

    This comment refers to an earlier version of this review and may be outdated.

    Steve Nelson

    Organization Name: T.C.'s Grill, Inc.

    The system has significant accounting control issues. It keeps track of orders by date and time. Installed Ticket numbering and it is not a sortable feature. Enter an order and for some reason it disappears even when entering everything correctly. Have had lost sales where the Ticket Number is missing but have a credit card sale with no sales ticket. To do a Gift Card sale you need to setup a customer and then apply a sale to the customer rather than charging the Gift Card with an amount. On reporting you can’t get all of your needed information to generate a simple Daily Sales Report which reconciles the Sales to Deposits and Credit Card Sales. Customer service calls have resulted in waiting so long is hangs up and sends you to a customer service satisfaction survey. System is not designed for high volume and high transactional data.

    1
    • Organization Name: T.C.'s Grill, Inc.

    This comment refers to an earlier version of this review and may be outdated.

    Mark

    Gift Cards cannot be accepted through iPad POS Software. You would need their $1699 complete touchscreen solution to have that integration. Loyalty is a $39/mo add-on.

      This comment refers to an earlier version of this review and may be outdated.

      Steve Nelson

      Organization Name: T.C.'s Grill

      I have the full system. Way to slow … the receipt printer takes 2-minutes to print out a receipt. I’ve had a cash shortage when have processed a ticket and waiting for the receipt to print out and have processed the next order and a receipt prints out and I forgot that I was waiting for a receipt to print out and made change based on the receipt that printed out. We have multiple parties that all check out at the same time where we have anywhere from 8 – 40-customers checking out. My download speed is 50-MPS and upload speed is 4-MPS. The system design for Gift Cards is not workable when processing orders. A customer comes up and wishes to purchase 10-gift cards. You don’t have time to setup 10-customers to do the gift cards. Tech support told me to setup a group of gift cards so that they can “rapidly” be processed. If a customer wants 10-cards they have to do 10-separate transactions. When the system glitches you have an issue where there is a sale and a credit card transaction. For some reason it doesn’t complete the transaction and you have another transaction and the previous credit card information is then finished on the second transaction. When you review the Ticket Numbers you find there is a gap and a Ticket Number is missed. We have to refund the second transaction that duplicates the credit card number.

      • Organization Name: T.C.'s Grill

      This comment refers to an earlier version of this review and may be outdated.

      Rafal Karwacki

      Organization Name: The Barony Bar

      The worst customer service in the world. They only care about the sale, not about paying customers. Once you buy the product, forget about any support. THIS POS SYSTEM IS NOT DESIGNED FOR BARS/RESTAURANTS. Very difficult setup with no basic Bar / Restaurant functions. AVOID, AVOID, AVOID!!!!!!!!!!

      1
      • Organization Name: The Barony Bar

      This comment refers to an earlier version of this review and may be outdated.

      Steven Prior

      Organization Name: Je'Belles

      I never write reviews, but I wish this comment helps someone else escape the issues that I’ve had to deal with, with this company. I’ll give the short version :)Although ePOS claims to cater to restaurants, they are very sub par in this category, and the support is not much better.In September of 2017, the salesman says they have online ordering and KDS’s (Kitchen Display Screen). I said great, sign me up! So December of 2017 (a couple of months before my anticipated opening of my restaurant), I purchased the equipment.Unfortunately, I had some major setbacks that equated to pushing my opening date to over a year. So the equipment just sat in the box in the meantime (Definitely not their fault, but mine).Finally, a few weeks back, I was able to get it out and setup the hardware. I come to find that their “Online ordering” is an integration with a seperate company called “TableUP” and the integration is not ready…. also, the KDS screens are not available either.The main reason I went with a solution like this was for the extra functionality that I was told would be available to me, something I would get over a regular cash register. Of which, I can not use., even after a YEAR of delays on my part.I then proceed to tell them I have been paying for the monthly support and license, even though I haven’t event touched it, and I sent an email to my contact of ePOS (Luis) that I would like a credit or to even stop my service.After seemingly ignoring my emails, and a bunch of follow up emails later, I was denied any credit. With no credit available for it, no online ordering, no KDS screens and my opening in a couple of weeks, I decided that I can’t move on with a system, where the company doesn’t know when these extra AND MAIN options will be available. So, I attempted to return the equipment. They proceed to tell me that I “haven’t tried hard enough” to use the equipment, regardless of the fact that the equipment / software doesn’t meet the requirements or promises made to me BEFORE I purchased the equipment OR for the fact that the equipment is BRAND NEW.There has been no help and nothing but roadblocks with the support. They will not budge on any requests or assistance when it comes to money, or sympathetic to your misfortunes. But purchases, they are all over you.This system, in a whole, is very similar to clover where it is modular. This is NOT a system dedicated to anything specific, and they try to piece together all other aspects from third party systems to create something tailored to your business. The fact of the matter is that this never works. If not all parts of the POS is from the same company, there are greater possibilities for failures. It should be either all is up or non of it. There is the possibility of the online software not working due to a integration glitch, which is very very possible from a new integration. If you have a restaurant , and are looking for a POS system, I would suggest going with a company who specifically focus in that realm, because you will get a much better experience and have less headaches in the process. They will cover things that are restaurant driven and not universal.I currently have a credit dispute open, and will have to fight to get a credit, even though I didn’t do anything wrong, and I want to return ALL the equipment and the system is not what they told me it would be. I just plain don’t want to do business with this company – but they will not let me go.

      1
      • Organization Name: Je'Belles

      This comment refers to an earlier version of this review and may be outdated.

      Robin lyon

      Organization Name: Lyonstechs

      Might work for retail. Horrible for restaurant. Nice customer service, unfortunately they can not fix a broken product. Bad printer direction. Inability to track more than one charge.

      1
      • Organization Name: Lyonstechs

      This comment refers to an earlier version of this review and may be outdated.

      Sanjay Behuria

      Organization Name: College Town Mini Mart

      More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere.EposNow Modus Operandi-They have a 30 day try now buy later, they do not tell the customer to do that before asking for credit card – they do not have the confidence to do that.I was told go to Trustpilot and see the 5 star rating – well, the positive comments there are sham and possibly doctored – my multiple negative experience is witness to that sham.When a company has 30 day try before buy, the same should be applicable to whether one paid or not. But, paid customers are ignored, because they have paid and they are stuck with no return policy that is not transparent at the time of buying. Legally, an online sale must have a return policy and they are an online company.No contract has been signed for continuing service, so they do not have to provide service that they promise at the time of the transaction.The person who sold it to me disappeared by giving a UK toll free number without a country code that looked like a US number. When found his voicemail was full and he never called back.They do not test their machines before sending them to the customer. The first shipment took 9 days. The customer service representative disappeared and did not meet appointments – waste of 5 days to find a new one.Their representative promised express delivery for replacement, but it was sent by snail mail and even the representative did not know what goes on inside their own company. Then they took five days to tell me that their way or highway – wait they did not even tell me that – I got a message after I threatened to report them to the credit card company and take them to consumer courts for not having a return policy.Beware of EposNow which should be renamed EposNever.

      1
      • Organization Name: College Town Mini Mart

      This comment refers to an earlier version of this review and may be outdated.

      Rhonda Green

      Organization Name: The Mercantile Store

      Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, ‘there seems to be something wrong with your profile. [Your problem] has been escalated to the senior tech team. We’ll get back to you [the same day of the call].’ In my mind, if there is something wrong with the profile they set up, perhaps they should redo it. But, this simple concept is significantly over their heads. So two weeks of my busy life has been wasted trying to get this system up and running and now I need to spend more time trying to find another POS system.

      1
      • Organization Name: The Mercantile Store

      This comment refers to an earlier version of this review and may be outdated.

      Rhonda Green

      Organization Name: The Mercantile Store

      Further … As of today … they continue to charge my credit card. They have me on record as cancelling back in April. Both myself and my credit card company have spoken with them directly and they are beyond stupid and inept and can not clear my credit card information. Or is it .. they are cyber thieves and are willfully ignoring cease and desist from myself and my credit card company. Either or … this is NOT a reputable POS provider and definitely don’t recommend.
      I now have to cancel my credit card and have a new one reissued.

      • Organization Name: The Mercantile Store

      This comment refers to an earlier version of this review and may be outdated.

      Toni

      It’s an extremely good system. Works very well for our store and easy to use and teach our staff. The customer service needs a lot of work. I have setup 3 initial meetings with my customer service rep to get the system started. He forgot all 3 meetings and never called. When we tried to call them, I was on hold for 20+ minutes and still could not get to him. If I want to buy something, the service is great. When I have questions, the service is terrible. If I would have known this, I don’t think that I would have purchased it.

        This comment refers to an earlier version of this review and may be outdated.

        Julian Buck

        Hi Liz,Thank you firstly for the seriously in depth analysis of Epos Now on all fronts, your breakdown of our product functionality is highly accurate and it’s clear you understand it in great detail.Points to add that were not included are we also offer an upfront purchase option of the software for those not wishing to go on a monthly recurring plan, in addition to this we are a sole provider meaning we also supply hardware bundles with or without software depending on the business requirements.We are also one of the only POS solutions provider with an App store, allowing for customers to add “bolt-ons” as they see fit to improve functionality and add features.Another feature we have is our open API V3 allowing users to fully integrate programs of their choice into Epos Now, opening up all possibilities including new merchant processors, web integrations and much more.To address the points raised in your complaints section:Bulk Import – This was indeed a highlighted issue we were made aware of and have now made the necessary patch to resolve any issues customers were experiencing. We have a 50 man software development team constantly improving and innovating the product!Discount limitation – We are just on verge as of this writing of releasing globalization of our code base meaning the US and rest of the world will all be on the exact same platform making every region as feature rich as the next! We are so excited to announce this and truly believe this will be a game changer for our entire customer base!Poor customer service – We pride ourselves on the service we deliver to our end users and we accept that from time to time we will get it wrong, in those instances Epos Now are always 100% committed globally to going above and beyond to ensure we do everything we can to assist customers and meet their expectations! Thank you once again for taking the time to share your experience and if you have any further queries or questions please reach out to our team on 1-855-434-3767.Kind regards

        5

          This comment refers to an earlier version of this review and may be outdated.

          Nik

          Bad customer service and product… don’t buy this product… they don’t understand customer’s problem…thanksNikKings court6628899012

          1

            This comment refers to an earlier version of this review and may be outdated.

          Leave a Reply

          Your email address will not be published. Required fields are marked *

          Your Review

          Comment moderation is enabled. Your comment may take some time to appear.
          Please read the "User Review and Comment Policy" before posting.

          Share

          Featured Offer: We Recommend QuickBooks 🎉

          Get 50% QuickBooks Online for a limited time!

          Take it for a spin with a free trial.

          Try QuickBooks Today

          We Recommend Fattmerchant 🏆

          Fattmerchant is one of our top picks for credit card processing!

           

           

          We love Fattmerchant's predictable pricing and excellent service.
          PROMO: Get your first month for just $5 and get your first $5,000 in processing for free. Valid until end of November.

          Get Started

          Get started with no commitment today.

          We Recommend Brex Corporate Card for Startups 🏆

          Brex Corporate Card for Startups is one of our top picks for business credit cards!

           

           

          For a limited time get 50,000 rewards points when you spend $1000 with Brex.

          Get Started

          Get started with no commitment today.

          We Recommend Fattmerchant 🏆

          Fattmerchant is one of our top picks for credit card processing!

           

           

          We love Fattmerchant's predictable pricing and excellent service.
          PROMO: Get your first month for just $5 and get your first $5,000 in processing for free. Valid until end of November.

          Get Started

          Get started with no commitment today.

          We Recommend Fattmerchant 🏆

          Fattmerchant is one of our top picks for credit card processing!

           

           

          We love Fattmerchant's predictable pricing and excellent service.
          PROMO: Get your first month for just $5 and get your first $5,000 in processing for free. Valid until end of November.

          Get Started

          Get started with no commitment today.

          ⭐️ Featured Promo! ⭐️

          Sign up now and qualify for a limited time deal!

          Standard Plan: One month free ($29.95 value)
          Plus Plan: Two months free ($159.90 value)
          Pro Plan: Three months free ($899.85 value)

          Learn More

          At BigCommerce

          We Recommend Fattmerchant 🏆

          Fattmerchant is one of our top picks for credit card processing!

           

           

          We love Fattmerchant's predictable pricing and excellent service.
          PROMO: Get your first month for just $5 and get your first $5,000 in processing for free. Valid until end of November.

          Get Started

          Get started with no commitment today.

          We Recommend Helcim 🏆

          Helcim is one of our top picks for payment processing!

           

           

          Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. Get three months free when you sign up with Helcim through our links!

          Get Started

          Get started with no commitment today.

          We Recommend PaymentCloud 🏆

          PaymentCloud is one of our top picks for credit card processing!

           

           

          We love PaymentCloud's predictable pricing and excellent service.

          Get Started

          Get started with no commitment today.

          We Recommend OnDeck 🏆

          OnDeck is one of our top picks for Business Loans!

           

           

          OnDeck is our featured vendor for business loans and lines of credit. If you have at least one year in business, a personal credit score of 600 or higher, and $100K in annual revenue, OnDeck is ready to help your business get funded.

          Get Started

          Get started with no commitment today.

          Get 50% Off FreshBooks ✨

          FreshBooks accounting is offering 50% off of their accounting and invoicing software for three months and a 30-day free trial!

          Start For Free

          No credit card required

          We Recommend Lightspeed POS 🏆

          Lightspeed POS is one of our top picks for Point of Sale!

           

           

          We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. PROMO: Save up to $1,000 when you sign up by November 30th.

          Get Started

          Get started with no commitment today.

          We Recommend Fundera 🏆

          Fundera is one of our top picks for SBA loans!

           

           

          Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Easily find SBA 7(a)loans alongside other financing options.

          Get Started

          Get started with no commitment today.

          We Recommend ShippingEasy 🏆

          ShippingEasy is one of our top picks for shipping software!

           

           

          ShippingEasy got a 5-star review from our team. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. No credit card required.

          Get Started

          Get started with no commitment today.

          We Recommend Square POS 🏆

          Square POS is one of our top picks for Point of Sale!

           

           

          Square is free to use and include a free card reader at sign up! No credit card required to create your account.👌

          Get Started

          Get started with no commitment today.


           

          Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

          We Highly Recommend Epos Now 🏆

          Epos Now is one of our top picks for credit card processing!

          We love Epos Now's predictable pricing and excellent service.

          Their standard offer has no early termination fee and no junk fees. 👍

          Learn More At Epos Now

          Sign up for the Maverick Newsletter

          • We occasionally send out emails with special offers.