Remote Review

Pros

• Free HR management software
• Great for businesses with an international workforce
• Long list of third-party integrations
• Transparent pricing

Cons

• Expensive for small businesses
• Limited live support availability

What is Remote?

Remote is a global HR and workforce management platform for businesses hiring employees and contractors across multiple countries. Its products include Employer of Record services, global payroll, contractor management, HRIS tools, onboarding and offboarding, benefits support, and compliance tools.

One of Remote’s core products is its Employer of Record service, which allows businesses to hire employees in countries where they do not have their own legal entity. Remote can also support businesses that already have entities and need global payroll tools.

Remote is best for businesses with international teams or plans to hire globally. Businesses that only need simple domestic payroll may find more affordable options elsewhere.

Remote Pricing

Remote is transparent about its starting prices, but it can be expensive for small businesses. Its EOR plan is priced per employee per month, while global payroll is available for companies that already have legal entities and need centralized payroll support.

Remote also has pricing benefits that will help offset the initial costs (no hidden fees, no extra onboarding costs, discounts for annual plans, and discounts for startups).

If you like the product and need help hiring, paying, and managing employees across multiple countries without setting up local entities, Remote may be worth the extra cost. Also, you will benefit from a fully transparent pricing model, so you should have a clearer idea of your monthly costs before signing up.

There is a contractor-only management service for $29/mo. 

Is Remote Easy To Use?

The Remote interface for employers and employees is simple, with a clean UI and intuitive format.

Remote offers free HR management tools, so businesses can explore parts of the platform before committing to a paid plan.

Overall, I found the program to be easy to navigate — both for the employee and the employer — and straightforward.

Remote Features

Remote offers a strong set of features for global payroll, HR, contractor management, and EOR support.

Remote has also expanded AI-driven payroll capabilities designed to help manage payroll accuracy, compliance, and processing across global teams.

Some advanced or niche workflows may require additional setup, integrations, or support. But Remote is adding and expanding its options regularly based on customer feedback.

Check out its current feature offerings:

Remote Customer Service

Remote offers support through its help center, in-app support chat, and RemoteAI, its AI assistant.

Some users praise Remote’s dedicated account managers, while others report slow response times for complex payroll, compliance, or country-specific questions.

Remote Reviews

Most customers think very highly of Remote and appreciate how much it helps streamline their global workforce.

Some negative reviews mention slow communication around complex payroll, compliance, or country-specific requirements. Many of the positive reviews are from employees, too, who are asked to use Remote to onboard/offboard/manage their hours — most find the customer service responsive and helpful.

Companies with niche questions, however, find that the customer service response times are slow.

On Trustpilot and other review sites, Remote is quick to respond to negative experiences and attempts to rectify them.

Negative Remote Reviews

• Slow response times to customer service needs
• Unable to easily accommodate complicated payroll requests
• Language or country-specific support limitations
• Limited benefits options

Positive Remote Reviews

• Makes managing global teams easy
• Reliable software with little to no downtime
• User-centric and easy to use
• Excellent dedicated account managers

Is Remote Secure?

Here are Remote’s security features:

• Data encryption: Secures data during transmission and while stored, utilizes AES-256 encryption, and annually rotates AWS KMS encryption keys.
• Data backups: Performs hourly system backups, retaining them for 90 days. Backup data is encrypted and stored remotely off-site.
• Compliance: They hold ISO27001 certification and SOC2 Type 2 compliance, meeting GDPR requirements as well.
• Security policies: Follows HR and payroll security policies and procedures that have been externally certified and validated.
• Single sign-on: Provides SAML-based single sign-on (SSO), enabling users to log in with their company credentials.

Final Verdict: Is Remote Worth It?

Remote is worth considering if your business needs help hiring, paying, and managing employees or contractors across multiple countries. Its transparent pricing, EOR services, global payroll, contractor management, HR tools, benefits support, and compliance infrastructure make it a strong fit for companies building international teams.

However, Remote is likely too expensive and too specialized for businesses that only need simple domestic payroll. If you don’t have a global team or plans to hire internationally, a traditional payroll provider may be more cost-effective.