SmartBiz Review

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Phone Number
866-283-8726
Date Established
2009
Location
San Francisco, CA

Highlights

  • SBA-guaranteed loans
  • Debt refinancing loans
  • Working Capital loans
  • Commercial real estate loans
  • Low interest rates and fees
  • Monthly repayments
  • No prepayment penalty
  • Excellent customer service

Overview

Founded in 2009, SmartBiz is a service that has streamlined and simplified the world of SBA lending. SmartBiz does not directly issue loans—instead, they use technology to match eligible applicants up with a lender in their network of preferred SBA bank lenders. Self-described as the “white knight in small business lending,” SmartBiz can determine whether you are likely to be eligible for an SBA loan from one of their partners within a few minutes, so you don’t have to waste time putting together a full application if you don’t have a good chance of being approved.

SmartBiz and its partner banks participate in the SBA’s most popular loan program: the General 7(a) Small Business Loan program. In particular, loans procured through Smartbiz can be used for working capital, debt refinancing, or commercial real estate purchasing or refinancing.

If you are interested in one of the SBA’s other loan programs, such as Disaster Relief Loans or Microloans, you’ll have to look elsewhere for funding. Additionally, startups are not eligible for borrowing; to qualify for an SBA loan through SmartBiz, you’ll have to have been in business at least two years, have a healthy cash flow, and a solid personal credit history.

While this company does eliminate some of the undesirable elements of SBA loans, it can’t eliminate them all. Because SBA loans are backed by the government, they still require a fair amount of paperwork. If you aren’t prepared, gathering those documents can significantly slow the whole process down.

Despite the long process, SmartBiz is an excellent resource for merchants who want an SBA loan. If your business is eligible and you’re looking for a low-cost business loan, this may be the service for you. Read on for the details!

Services Offered

SmartBiz offers these types of SBA-guaranteed installment loans through their bank partners:

  • Debt refinancing
  • Working capital
  • Commercial real-estate

Borrower Qualifications

Eligibility varies depending on the loan you’re interested in.

Working Capital and Debt Refinancing Loans

To be eligible, you and your business have to meet these minimum requirements:

Time in business:2 years
Credit score:600
Revenue:Sufficient cash flow to support repayments

In addition, your business must not have outstanding tax liens, current charge-offs or settlements, or any bankruptcies or foreclosures in the last three years. You also must be a US citizen or a legal permanent resident.

Commercial Real Estate Loans

For a commercial real estate loan, you must meet these requirements:

Time in business:3 years
Credit score:675
Revenue:Sufficient cash flow to support repayments

Additionally, the real estate in question must be at least 51% owner-occupied, and you must not have any prior defaults on government-backed loans.

Terms and Fees

Through their partners, SmartBiz offers two types of business loans: working capital and debt refinancing loans, and commercial real estate loans. The terms and fees vary depending on the product.

Working Capital and Debt Refinancing Loans

These are the terms and fees for working capital and debt refinancing loans:

Borrowing amount:$30K – $350K
Term length:10 years
Interest rate:Prime rate + 3.75% (loans of $30K – $49K)
Prime rate + 2.75% (loans of $50K – $350K)
Other fees:Referral fee: 2%
Packaging fee: 2%
Guarantee fee: 0% – 2.25%
Bank closing costs: ~$450
APR:5.85% – 8.95%
Collateral:Personal guarantee
Lien on business assets

Working capital and debt refinance loans have a variable interest rate; the rate is calculated using the prime rate; if the prime rate changes, so will your interest rate.

Aside from the interest rate, SmartBiz and its partner banks charge a few additional fees:

  • SmartBiz charges a one-time referral fee and one-time packaging fee, both of which are a maximum of 2% of the borrowing amount.
  • Loans between $150K and $350K have a 2.25% guarantee fee paid to the SBA (the SBA waives this fee for loans $150K or less).
  • Bank closing costs, which include standard bank fees, typically add up to about $450, but additional 3rd party report charges may also apply.

Working capital and debt refinance loans through SmartBiz have no repayment penalties.

Commercial Real Estate Loans

These are the rates and fees for SmartBiz commercial real estate loans:

Borrowing amount:$500K – $5M
Term length:25 years
Interest rate:Prime rate + 1.5% – 2.75%
Other fees:Referral fee: 0.5%
Packaging fee: 0.5%
Guarantee fee: 2.25% – 2.75%
Bank closing costs: ~$5K
APR:5.85% – 8.95%
Collateral:Personal guarantee
Lien on the real estate

Like the working capital and debt refinance loans, commercial real estate loans have variable interest rates. Additionally, real estate loans carry these fees:

  • SmartBiz charges a one-time referral fee and one-time packaging fee, both of which are a maximum of 0.5% of the loan amount.
  • Loans up to $5M have a guarantee fee paid to the SBA between 2.25% and 2.75%, depending on the loan amount.
  • Bank closing costs typically add up to about $5K, and include standard bank fees, appraisal, and title fees. Additional 3rd party report charges may also apply.

Real estate loans also carry prepayment penalties for the first three years:

  • If you repay in the first year, there is a 5% prepayment penalty
  • If you repay in the second year, the fee is 3%
  • If you repay in the third year, the fee is 1%

After the third year, there are no prepayment penalties.

Application Process

SmartBiz can determine whether you pre-qualify for an SBA loan in a few minutes via their website. For contrast, with regular SBA loans, you might not know if you’re eligible until you’ve put together the whole application and sent it in.

To determine whether you meet minimum borrower requirements, SmartBiz will ask you a number of basic questions about your business. At this stage, the company performs an initial soft pull on your credit, which does not impact your credit score. (When your loan application proceeds to funding, SmartBiz Loans and its lenders request a hard pull on your credit, which appears as an inquiry on your credit report and may have a small impact on your score. However, this only happens after your application is in the funding process and matched with a lender who is likely to fund your loan.)

If you are approved to continue the process, you are assigned a personal “relationship manager” to help with your application. This person can explain the process, answer any questions you might have, and generally be a consistent point of contact and help.

Then, you’ll need to gather and send in documents (like two years of personal and business tax returns). The larger your loan, the more documents you’ll be required to provide. This step may take a few weeks, depending on the number of documents needed and how fast you’re able to collect and send the information in. After you’ve submitted everything necessary, the next step will vary depending on the type of loan you’re borrowing.

If you are borrowing a debt refinancing or working capital loan, you will be able to accept the offer and receive your funds.

If you are borrowing a commercial real estate loan, you will receive a letter of intent so you can negotiate terms with the property seller and other parties involved in the deal. The property you are interested in will also have to be valued before you are allowed to access the funds. When negotiations and valuation are done, you can accept the offer and receive your funds.

The time from application to funding can take anywhere between one week and three months, depending on the loan product, the speed at which you provide the necessary documents, and other factors.

Sales and Advertising Transparency

SmartBiz provides everything you need to know to make an informed borrowing decision on their website. If you poke around a little bit, you shouldn’t be surprised by anything during the application and loan process.

Customer Service and Technical Support

SmartBiz has an excellent FAQ, which is capable of answering most of the questions that you’ll have about the loan process. If you need answers to more specific questions, customer service is also available via email or phone.

After you’ve begun the loan application process, you will be assigned a dedicated “relationship manager” who will help you through the application process, answer any questions you might have, and generally be available if you need anything.

Negative Reviews and Complaints

SmartBiz has a profile on the Better Business Bureau, with no complaints or reviews. The lender also has a fair amount of reviews on TrustPilot (with an aggregated rating of 9.6 out of 10) and Google Reviews (with an aggregated rating of 4.7 out of 5), among a few other places on the web.

Although reviews are largely positive, here are the complaints that some customers voiced about the service:

  • Endless paperwork: Even though it’s more efficient in some ways, SmartBiz is still facilitating the SBA’s loan program, and that means they have to adhere to all the paperwork requirements. You will have to provide a lot of business and financial documents (like two years of business and personal income tax returns, a profit and loss statement, and a balance sheet) during the application process.
  • Additional fees: Some people claimed they didn’t know about the additional fees, or that they were too high. However, I saw the fees clearly disclosed on the website, and SmartBiz’s fees are competitive with others in the industry.
  • Rejections: Some customers were disappointed to learn that they were not eligible for a SmartBiz loan, even if they were initially deemed eligible, due to information discovered during the application process.
  • Customer service: A few customers reported difficulty getting in touch with their account representative.

For what it’s worth, SmartBiz is very active about responding to negative reviews wherever they crop up. Although SBA loans can be frustrating, its evident that SmartBiz is doing everything they can to streamline the process and keep merchants in the loop regarding the status of their application.

Positive Reviews and Testimonials

SmartBiz has a number of positive testimonials on their website, on TrustPilot, and on Google Reviews. Most customers like the:

  • Personal relationship managers
  • Speed of funding (relative to other SBA loans)
  • Transparent advertising and customer service
  • Excellent loan terms

We’d like to hear from you, though! Have you applied for a SmartBiz loan? What was your experience like? Leave a message in the comments!

Final Verdict

SmartBiz is a fantastic resource for any eligible merchant that needs a low-cost, long-term loan. Although you will still have to submit a fair amount of paperwork, SmartBiz has significantly streamlined the SBA application process.

Although the process may still take a while, a significant perk of SmartBiz is that you have a dedicated account manager who will keep you in the loop and let you know what’s happening with your loan application. This service may have not been able to completely simplify the SBA loan process, but with SmartBiz, you don’t have to navigate the application by yourself.

Interested in your other options? Check out a comparison of our favorite small business lenders or look at our full list of reviews.

Bianca Crouse

Bianca Crouse

Bianca is a writer from the Pacific Northwest. As a product of the digital age, she likes absorbing large amounts of information and figures she might as well pass it on. When not staring at a screen, she is probably foraging for food outside, playing board games, or harassing somebody with theories about that movie she just watched.
Bianca Crouse
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5 Comments

    Ray Cramer

    Spent almost two weeks going through paper work and filling out financial forms just to get their rejection letter, what a waste of time jumping through their hoops. We would have made much better progress dealing with another company. Thank SmartBiz for wasting my time!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Rafi yousif

    Be aware, their process is not any better than applying at the banks, as soon as they get you to the website its endless, they requirements keeps coming up. I have been asked by my case manager to provide him with the profit and lose statement and sure did on Nov 28. and its been 2 weeks and had two days off in order to get all the documents they need. and he kept asking for more and more documents to provide, after all that two weeks after submitting the profit and lose he told me (OHH I’m sorry the profit and lose didn’t meet the initial requirements). DON’T WAIST YOUR TIME WITH THIIS COMPANY.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Jim Green

    Met all requirements and didn’t get approved. Thanks for the ding on my credit inquiry too.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Drew Brochet

    Have a current tax lien working out payments, but great cash flow to go along with killer interest on CC debt used to finance. Business 16 years, Revenue 650-700K. Any recommendations.

    This comment refers to an earlier version of this review and may be outdated.

    Bianca Crouse

    Hi Drew,

    Funding Circle and Lending Club sometimes work with businesses that have tax liens.

    Hope that helps!

    This comment refers to an earlier version of this review and may be outdated.

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