Comments for Merchant Maverick http://www.merchantmaverick.com Merchant Account Comparison Reviews and Ratings Sun, 19 Feb 2012 19:20:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Square Review by Beth Goodwin http://www.merchantmaverick.com/reviews/square-review/comment-page-1/#comment-8543 Beth Goodwin Sun, 19 Feb 2012 19:20:59 +0000 http://www.merchantmaverick.com/?p=8064#comment-8543 I've tried two card readers, and cannot swipe yet. I have a Droid HTC Inspire. The volume goes crazy sometimes when I plug in the reader, and I believe my problems are connected to the jack. Customer services do stink. So far, it's not working. Trying to get away from the ridiculous fees my other processor charges.<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> I’ve tried two card readers, and cannot swipe yet. I have a Droid HTC Inspire. The volume goes crazy sometimes when I plug in the reader, and I believe my problems are connected to the jack. Customer services do stink. So far, it’s not working. Trying to get away from the ridiculous fees my other processor charges.
  • Not Rated
]]> Comment on Square Review by Mark Brownlee http://www.merchantmaverick.com/reviews/square-review/comment-page-1/#comment-8518 Mark Brownlee Sat, 18 Feb 2012 17:03:50 +0000 http://www.merchantmaverick.com/?p=8064#comment-8518 I have been ripped off enough. I am tired of the games. You will find me on all the complaint sites. All of you who take little transactions think your safe. In a few months you will know better. We who take single payments over a thousand know the truth. They are destroying people's lives and businesses everyday and they don't care one bit. The NO-CARD-PRESENT game is their money game. They have the money to use for investment in interest bearing vehicles. Without your knowledge. Making this securities fraud I believe. I have began a complaint and report with the U.S. Attorney General and will be talking with the California States Attorney General in person to explain the facts so as to overcome the clever deceptive wording used by Square. As long as we sit here and complain they couldn't care less. Try to call them and see. If you take large payments, you can just F-off. Go to other sites and see. This site may be supported by square and filled with plants who post love letters. I know many companies do this. Only 44 complaints at the BBB? There have been thousands on the internet in the last six months. Why the difference? Try to get the required field information for the BBB complaint form. Square is good at hiding that information. Have an address or even zip code? Then you worked at it. The DOJ fraud web address is ffetf@usdoj.gov Let's get to reporting the facts to those who can get to the bottom of it and quit the whining here.<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> I have been ripped off enough. I am tired of the games. You will find me on all the complaint sites. All of you who take little transactions think your safe. In a few months you will know better. We who take single payments over a thousand know the truth. They are destroying people’s lives and businesses everyday and they don’t care one bit. The NO-CARD-PRESENT game is their money game. They have the money to use for investment in interest bearing vehicles. Without your knowledge. Making this securities fraud I believe. I have began a complaint and report with the U.S. Attorney General and will be talking with the California States Attorney General in person to explain the facts so as to overcome the clever deceptive wording used by Square. As long as we sit here and complain they couldn’t care less. Try to call them and see. If you take large payments, you can just F-off. Go to other sites and see. This site may be supported by square and filled with plants who post love letters. I know many companies do this. Only 44 complaints at the BBB? There have been thousands on the internet in the last six months. Why the difference? Try to get the required field information for the BBB complaint form. Square is good at hiding that information. Have an address or even zip code? Then you worked at it. The DOJ fraud web address is ffetf@usdoj.gov Let’s get to reporting the facts to those who can get to the bottom of it and quit the whining here.
  • Not Rated
]]> Comment on Prodigy Payment Systems Review by Barbara Wilkins http://www.merchantmaverick.com/reviews/prodigy-payment-systems-review/comment-page-1/#comment-8463 Barbara Wilkins Fri, 17 Feb 2012 14:39:17 +0000 http://www.merchantmaverick.com/?p=2338#comment-8463 I won't bore anyone with ALL of the problems I have had with Prodigy. Many have already been covered. The latest is getting a refund on an over charge of $37.23. I did a buyout because I closed my store and they put thru the fee after the fact. So, I called and requested a refund in October. They have given me every excuse as to why I haven't received the refund. Last refund took about 18 months. You can HAGGLE A LOWER BUYOUT FIGURE than the actual cost. If you have the cash, it is worth the expense. I just want to warn anyone considering Prodigy to stay as far away as they can... DO NOT USE PRODIGY!!!<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> I won’t bore anyone with ALL of the problems I have had with Prodigy. Many have already been covered.

The latest is getting a refund on an over charge of $37.23. I did a buyout because I closed my store and they put thru the fee after the fact. So, I called and requested a refund in October. They have given me every excuse as to why I haven’t received the refund. Last refund took about 18 months.

You can HAGGLE A LOWER BUYOUT FIGURE than the actual cost. If you have the cash, it is worth the expense.

I just want to warn anyone considering Prodigy to stay as far away as they can…

DO NOT USE PRODIGY!!!

  • Not Rated
]]> Comment on Heartland Payment Systems Review by Jessica http://www.merchantmaverick.com/reviews/heartland-payment-systems-review/comment-page-1/#comment-8414 Jessica Wed, 15 Feb 2012 21:36:59 +0000 http://www.merchantmaverick.com/?p=5948#comment-8414 Unfortunately I've had nothing but problems with Heartland. Ever since I've started not only have they charged me the wrong location tax, they have messed up my 401k payments and shorted money in my paychecks on more than one occasion. Their customer service department tosses us around from one person to the next and our rep never solves problems. I just want to get a correct paycheck for the hard work I'm putting in I at least deserve that. If you're considering Heartland, run ...and fast.<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> Unfortunately I’ve had nothing but problems with Heartland. Ever since I’ve started not only have they charged me the wrong location tax, they have messed up my 401k payments and shorted money in my paychecks on more than one occasion. Their customer service department tosses us around from one person to the next and our rep never solves problems. I just want to get a correct paycheck for the hard work I’m putting in I at least deserve that. If you’re considering Heartland, run …and fast.
  • Not Rated
]]> Comment on TransFirst Merchant Services Review by John Koonz http://www.merchantmaverick.com/reviews/transfirst-merchant-services-review/comment-page-1/#comment-8407 John Koonz Wed, 15 Feb 2012 17:38:42 +0000 http://www.merchantmaverick.com/?p=6257#comment-8407 When I asked my credit union for advice on how to take credit cards I was referred to Transfirst. My initial discussion with the sales rep was great. I agreed to sign on and get started asap. That was a month ago. Since then I have sent in my application, but was told I had missing information. My emails to resolve this were finally answered, but my specific questions asking for help were entirely ignored. In fact, the email read like a text message. The rep didn't even bother to use vowels: "Nds privacy policy, terms&cond, refund/canc pol & contact info added to site, Adrs missmatch on crdt, Nd current util bill & copy of business licence." I'm taking my business elsewhere, or I guess I should say: i tkng $ 2 othr guy<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> When I asked my credit union for advice on how to take credit cards I was referred to Transfirst. My initial discussion with the sales rep was great. I agreed to sign on and get started asap. That was a month ago. Since then I have sent in my application, but was told I had missing information. My emails to resolve this were finally answered, but my specific questions asking for help were entirely ignored. In fact, the email read like a text message. The rep didn’t even bother to use vowels:

“Nds privacy policy, terms&cond, refund/canc pol & contact info added to site, Adrs missmatch on crdt, Nd current util bill & copy of business licence.”

I’m taking my business elsewhere, or I guess I should say:

i tkng $ 2 othr guy

  • Not Rated
]]> Comment on North American Bancard Review by Misty Smith http://www.merchantmaverick.com/reviews/north-american-bancard-review/comment-page-1/#comment-8378 Misty Smith Wed, 15 Feb 2012 02:29:41 +0000 http://www.merchantmaverick.com/?p=6164#comment-8378 We cannot get anyone to answer the phone or to call us back. We have left messages the last 2 days and sent emails too, to no avail. Now our customers have called us and complained that the company has double charged them. And as if that is not bad enough they have not been depositing our credit card charges in our account. This has been going on since November of 2011. We need help to track this company down. If anyone has a number where we can talk to a person please email us. If they do not call or email us in the next 24 hours I am calling my attorney general and notifying the BBB.<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> We cannot get anyone to answer the phone or to call us back. We have left messages the last 2 days and sent emails too, to no avail. Now our customers have called us and complained that the company has double charged them. And as if that is not bad enough they have not been depositing our credit card charges in our account. This has been going on since November of 2011. We need help to track this company down. If anyone has a number where we can talk to a person please email us. If they do not call or email us in the next 24 hours I am calling my attorney general and notifying the BBB.
  • Not Rated
]]> Comment on iPayment Inc. Review by neville roman http://www.merchantmaverick.com/reviews/ipayment-review/comment-page-1/#comment-8366 neville roman Tue, 14 Feb 2012 21:03:02 +0000 http://www.merchantmaverick.com/?p=6942#comment-8366 after 3 days of open the account this people hold the money because you have a decline card and their policy said if you have a decline card that is a red flag. please people read this before you buy. be careful with this merchant also they and have the worst customer service ever. the risk management people are so rude..... they talk to you like you are a criminal.<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> after 3 days of open the account this people hold the money because you have a decline card and their policy said if you have a decline card that is a red flag. please people read this before you buy. be careful with this merchant also they and have the worst customer service ever. the risk management people are so rude….. they talk to you like you are a criminal.
  • Not Rated
]]> Comment on Eliminate Interchange Fees with Dwolla; The Merchant Account Alternative by Merchant Maverick Admin http://www.merchantmaverick.com/news/eliminate-interchange-fees-dwolla-merchant-account-alternative/comment-page-1/#comment-8361 Merchant Maverick Admin Tue, 14 Feb 2012 17:43:25 +0000 http://www.merchantmaverick.com/?p=10191#comment-8361 Thanks @Brandbnt! I got the 70k from Dwolla. It's 80k now. :)<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> Thanks @Brandbnt! I got the 70k from Dwolla. It’s 80k now. :)
  • Not Rated
]]> Comment on Eliminate Interchange Fees with Dwolla; The Merchant Account Alternative by brandbnt http://www.merchantmaverick.com/news/eliminate-interchange-fees-dwolla-merchant-account-alternative/comment-page-1/#comment-8352 brandbnt Tue, 14 Feb 2012 11:57:46 +0000 http://www.merchantmaverick.com/?p=10191#comment-8352 Thanks for this, they look a really good start up that could really shake things up. Could I ask where you got the 70,000 figure from for the number of users? Thanks, @brandbnt<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> Thanks for this, they look a really good start up that could really shake things up. Could I ask where you got the 70,000 figure from for the number of users?

Thanks,
@brandbnt

  • Not Rated
]]> Comment on Pivotal Payments Review by Mike Lam http://www.merchantmaverick.com/reviews/pivotal-payments-review/comment-page-1/#comment-8330 Mike Lam Mon, 13 Feb 2012 21:34:21 +0000 http://www.merchantmaverick.com/?p=3183#comment-8330 The most worse POS provider in Canada --Pivotal Payment (Charge National) I signed a contract with Pivotal Payment (Charge National) in 2011, and based on what the sales rep.[edited: name removed] told me, I can cancel the 5-year agreement without any penalty if I close down my business. During the service, the terminal Hypercom Optimum T4210 I bought from Pivotal is just a garbage, it broken twice within 3 months, one in Nov 2011, and another one in Jan 2012. Except trying to fix the problem for me via the phone or online, the technician at Pivotal always said that as followings: “Sorry, this is first time we meet this problem and the only way to fix it is to send you a new terminal, but you have to pay the shipping cost which will be $50 for express shipping and $30 for ground shipping.” I had no choice to accept the suggestion. Usually it is at least 20 min waiting while phoning Pivotal help line 1-866-557-5553, also Pivotal does not have their own credit card process ability which is processed by Elavon. As a result, there is always problem to do settlement which either Credit Card or Debt Card settlement will be failed at least once. Mike Calgary, AB Complaint against: Pivotal Payments Direct (Charge National) [edited: name removed] Cancellation Department 14 Commerce Place St. Catharines, Ontario L2R 6P7 [edited: contact info removed]<ul class="ratings"><li><label class="rating_label">User Rating</label> <span class="rating_value">Not Rated</span></li></ul> The most worse POS provider in Canada
–Pivotal Payment (Charge National)

I signed a contract with Pivotal Payment (Charge National) in 2011, and based on what the sales rep.[edited: name removed] told me, I can cancel the 5-year agreement without any penalty if I close down my business.

During the service, the terminal Hypercom Optimum T4210 I bought from Pivotal is just a garbage, it broken twice within 3 months, one in Nov 2011, and another one in Jan 2012. Except trying to fix the problem for me via the phone or online, the technician at Pivotal always said that as followings:

“Sorry, this is first time we meet this problem and the only way to fix it is to send you a new terminal, but you have to pay the shipping cost which will be $50 for express shipping and $30 for ground shipping.”

I had no choice to accept the suggestion.

Usually it is at least 20 min waiting while phoning Pivotal help line 1-866-557-5553, also Pivotal does not have their own credit card process ability which is processed by Elavon. As a result, there is always problem to do settlement which either Credit Card or Debt Card settlement will be failed at least once.

Mike
Calgary, AB

Complaint against:
Pivotal Payments Direct (Charge National)
[edited: name removed]
Cancellation Department
14 Commerce Place
St. Catharines, Ontario
L2R 6P7
[edited: contact info removed]

  • Not Rated
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