Free quotes, great service, solid claims processes, and an easy-to-use online system make Nationwide a solid option for small businesses.
WRITTEN & RESEARCHED BY
Expert Contributor
Last updated onUpdated
REVIEWED BY
Editor & Senior Staff Writer
| Total Rating |
4.4 |
|---|---|
| Pricing4.1 | |
| Features5.0 | |
| Customer Service4.1 | |
| User Reviews4.4 | |
Pricing
Pricing varies based on coverage and business profileCoverage Options
Comprehensive coverage with customizable policy optionsQuote Speed
Approximately 30 minutesTable of Contents
Nationwide small business insurance includes a range of commercial insurance policies available across most U.S. states. Known for its strong reputation, Nationwide also holds an A+ (Superior) financial strength rating from AM Best.
Unlike some competitors, Nationwide operates as a mutual insurance company, meaning it is owned by its policyholders rather than shareholders. In some cases, mutual insurers may return profits to policyholders in the form of dividends or reduced premiums.
Nationwide offers many of the core insurance products small businesses need, often bundled into a business owner’s policy (BOP), which typically includes general liability and commercial property coverage.
In addition to standard policies, Nationwide provides specialized coverage options such as crime insurance, cyber liability, errors and omissions (E&O), and umbrella insurance.
With a broad selection of policies and strong financial backing, Nationwide is a solid option for small businesses seeking comprehensive coverage.
| Pricing4.1 |
|---|
| Affordability 4.3 |
| Transparency 3.7 |
Like many small business insurance providers, Nationwide uses personalized quotes and does not publish standard pricing, which is reflected in our ratings.
Your premium will depend on several factors, including your industry, location, number of employees, and coverage needs.
While Nationwide’s pricing is generally considered competitive among large insurers, costs can vary significantly depending on the scope of coverage. Smaller businesses with more limited insurance needs may want to compare quotes from multiple providers to ensure they’re getting the best value.
For context, Embroker estimates that many small businesses pay between $500 and $2,000 per year for a business owner’s policy (BOP), which bundles general liability and commercial property coverage. Actual costs will vary, but this range can serve as a general benchmark when evaluating quotes.
You can request a custom quote for business insurance online or by phone. If you begin the process online, you may need to speak with a representative to complete your quote.
During the quoting process, Nationwide may collect and evaluate a range of information, including business details, driving records, prior claims history, publicly available property data, and credit-based insurance scores. In some cases, this may involve a soft credit check through a third party.
To generate a quote, you’ll typically need to provide basic information about your business, such as your business name, address, revenue, payroll, and details about your physical location. This may include information about building conditions, safety features, and security systems.
Because of the level of detail required, the quote process can take some time to complete. However, you may be able to start an application, save your progress, and return later to finish.
| Features5.0 |
|---|
| Types Of Insurance Offered 5.0 |
| Additional Services 5.0 |
Nationwide offers a range of tools and resources designed to help small businesses manage their insurance coverage and reduce risk. In addition to standard policy features, the company provides several digital tools and support services.
Nationwide offers a wide range of small business insurance policies, including core coverages and more specialized options tailored to different industries.
Nationwide’s business owner’s policy (BOP) bundles general liability and commercial property insurance, along with additional coverages such as business income protection. Depending on the policy, equipment breakdown coverage may also be included or available as an add-on.
As with most BOPs, bundling coverage can offer cost savings compared to purchasing policies separately, though actual discounts will vary.
Nationwide offers many of the standard policies small businesses need, including:
Beyond core policies, Nationwide provides a broad selection of additional coverages, such as:
Nationwide also offers tailored insurance solutions for a variety of industries, including:
In addition to standard business insurance, Nationwide offers access to related products and services, which may include:
Nationwide offers a broad range of coverage options and is well-suited for small to mid-sized businesses with a variety of insurance needs. Its wide selection of policies and industry-specific solutions may be especially appealing to businesses with more complex risks or those looking to bundle multiple types of coverage.
Smaller businesses with more basic insurance needs may want to compare quotes from multiple providers to ensure they’re getting the most cost-effective option.
Nationwide offers multiple ways for policyholders to file and manage insurance claims, with support available throughout the process.
Customers can initiate a claim online, through the account portal, by contacting an agent, or calling Nationwide directly.
To file a claim, you’ll typically need to provide:
Nationwide encourages policyholders to report claims as soon as possible, even if all details are not yet available. Additional guidance is available through Nationwide’s online claims resources and FAQs.
Nationwide maintains a large claims support network, with representatives available 24/7 to assist policyholders. Claims teams are organized by coverage type and, in some cases, by industry, helping ensure that claims are handled by specialists familiar with specific risks.
Once a claim is filed, policyholders may be assigned a dedicated claims representative who serves as a primary point of contact throughout the process. This representative may also coordinate with Nationwide’s loss control services to help reduce future risks.
| Customer Service4.1 |
|---|
| Ease Of Claim Filing 4.5 |
| Customer Support 3.8 |
Nationwide offers a variety of customer support options, including phone support and agent-assisted service. Customers typically work directly with an agent and may be able to contact that representative for policy-specific questions.
Self-service tools are also available for managing accounts, filing claims, and tracking claim status online.
| Nationwide Commercial Insurance Customer Service | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | Chatbot |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
General customer support is available through Nationwide’s main contact channels, though experiences may vary. Some users report that reaching the appropriate department can require multiple transfers.
Nationwide also offers a mobile app that allows users to manage policies, make payments, and monitor claims.
Nationwide is accredited by the Better Business Bureau, where it also maintains an A+ rating. The company has had around 150 BBB complaints filed in the past three years and has a 100% response rate. That’s important, as the BBB considers how frequently and effectively complaints are resolved.
Keep in mind that Nationwide offers personal insurance for home and auto in addition to its business policies. That makes it hard to single out specific reviews of Nationwide’s business insurance.
Furthermore, complaints found online often come from people who were involved in an accident with a Nationwide policyholder but are not themselves Nationwide customers.
Some common complaints from Nationwide customers surround:
On the review site WalletHub, Nationwide Insurance has over 3,000 reviews and a rating of 3.2/5 stars. Here are a few things Nationwide customers say they like about their insurance:
Nationwide is one of the largest and most established insurers in the United States, with a broad range of commercial insurance products and strong financial backing. While size alone doesn’t guarantee the best fit, Nationwide’s extensive coverage options and industry-specific solutions make it a solid choice for many small businesses.
The company offers a wide selection of policies, from core coverages like general liability and commercial property to more specialized options, making it a good fit for businesses with more complex insurance needs or those looking to bundle multiple policies.
However, the quoting process and customer support experience may require some patience, and smaller businesses may want to compare multiple providers to ensure they’re getting the best value. Start with our list of the best insurance for small businesses.
Overall, Nationwide is a reliable option worth considering, particularly for businesses that prefer working with an agent or need more comprehensive coverage
Business Insurance Starting at $11 Per Month
ERGO NEXT Business Insurance  |
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With Next Business Insurance, get instant online quotes and coverage across 8 policy types. Discounts available for multiple policies. Learn More.
Business Insurance Starting at $11 Per Month
ERGO NEXT Business Insurance |
|---|
With Next Business Insurance, get instant online quotes and coverage across 8 policy types. Discounts available for multiple policies. Learn More.
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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
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