What Is Costco Merchant Services?
This Elavon reseller doesn't offer the same kinds of discount rates you'd expect from the Costco brand, but it does offer a robust POS system.
- Costco Merchant Services is powered by Elavon, so you’re essentially signing up with Elavon under the Costco name.
- The advertised low rates only apply to a narrow set of transactions; most businesses will pay more than they expect.
- While Costco offers solid hardware and a few perks for Executive members, better pricing and transparency are often available elsewhere.
Costco is best known for bulk groceries and bargain hunting, but many business owners don’t realize the retail giant also offers credit card processing through Costco Merchant Services.
Powered by Elavon, this program promises exclusive rates for Costco members, flexible equipment options, and waived fees for Executive members, but is it worth it? Let’s break it all down so you can understand what Costco Merchant Services is and if it’s right for your business.
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What Is Costco Merchant Services?
Costco is famous for its bulk goods and low prices, but its lesser-known merchant services don’t deliver the same value. Costco Merchant Services is essentially a reseller of Elavon, one of the largest payment processors in the U.S. That means when you sign up through Costco, you’re really getting an Elavon merchant account — with Elavon handling the actual processing, customer service, and contracts.
Despite Costco’s reputation for low prices, merchant accounts through Costco don’t reliably deliver deep discounts.
Core Services & Features
Here’s what you can expect when signing up for Costco Merchant Services:
- Merchant Accounts: All accounts are underwritten and managed by Elavon.
- POS Systems: Options include smart terminals from Ingenico, Point, and Elavon.
- Omnichannel Payments: Costco Merchant Services offers Elavon’s Converge omnichannel payment platform, which combines the functions of a payment gateway and a virtual terminal.
- Mobile Payments: The Converge Mobile app pairs with a card reader for on-the-go processing.
- eCommerce Support: Converge also enables online payments, billing, invoicing, reporting, and hosted checkout pages.
- Security Tools: Encryption, tokenization, and PCI compliance services are included.
Costco Merchant Services Hardware
One area where Costco doesn’t fall short is its payment processing hardware. Options include:
- Ingenico Move 5000
- Poynt Smart Terminal
- Elavon Terminal
Elavon Mobile, including Tap to Pay on iPhone, is also available.
You can buy equipment outright or rent it, but rentals often cost more in the long run — buying upfront is usually the smarter choice.
Costco currently offers equipment rental credits with a new Elavon merchant account. Executive members can receive 12 months of rental credit, while Gold Star and Business members can receive six months. Because rental charges continue after the promotional period, compare the total rental cost with the price of purchasing equipment outright.
What Does It Cost?
In addition to hardware costs, you’ll also pay processing fees. Costco advertises several pricing options:
| Tiered Pricing | 1.1% + $0.12 per qualified transaction (in-person); 1.9% + $0.25 per qualified transaction (online) |
| Credit Card Surcharge Pricing | Customers pay a 1-3% surcharge on credit transactions; debit transactions do not qualify |
| Built Around You Pricing | 2.3% + $0.10 per swiped or chip transaction |
| Enterprise Pricing | Custom rates for merchants that process $1M+/year |
The lowest advertised tiered rates apply only to qualified transactions. Rewards cards, corporate cards, manually entered payments, and other transactions may be assigned to more expensive tiers that Costco does not disclose publicly.
The flat-rate plan is simpler and more predictable, though it’s often more expensive than interchange-plus pricing from other processors.
The surcharge program, which has customers cover credit card fees through surcharges, isn’t available in every state and comes with strict equipment and software requirements.
Beyond processing rates, merchants should also factor in extra account fees. These include:
- Monthly minimums may apply
- Monthly statement fees for non-Executive members
- Chargeback fees
- Potential software costs
- Hardware costs
While Costco waives some smaller fees for Executive members, the savings are minimal and don’t outweigh the higher processing costs. As with any merchant account, it’s important to read the fine print carefully to avoid hidden fees and surprises in your contract.
Benefits For Businesses
Signing up with Costco Merchant Services/Elavon does have some benefits. Costco offers a robust selection of POS hardware and a capable POS platform for retail and restaurant use.
The Converge platform supports both in-person and online payments, and Costco/Elavon’s security measures meet PCI standards. Costco also waives certain fees for Executive members, and the company discloses its relationship with Elavon (something many providers don’t do).
What To Consider Before Enrolling
Here’s what to keep in mind before enrolling:
- Pricing structure: Tiered pricing can be expensive. While flat-rate pricing is available, it’ll likely be more expensive than interchange-plus pricing.
- Contract terms: Costco and Elavon currently advertise no cancellation fee or early termination fee. However, merchants should still review the agreement for notice requirements, equipment-return obligations, rental terms, and any conditions attached to promotional credits.
- Equipment rentals: Rental agreements can carry penalties, such as a restocking fee. Keep in mind that buying is often cheaper than long-term rental.
- Customer support: Support is handled by Elavon, but Elavon’s customer-review record is mixed. (On the plus side, self-service options and 24/7 support are available.)
- Cancellation hassles: Closing an account isn’t always straightforward, so follow contract cancellation steps to avoid unwanted renewals.
Should You Sign Up For Costco Merchant Services?
Costco Merchant Services offers capable Elavon payment hardware, mobile and online payment options, 24/7 support, and discounted account fees for Executive members. The program also currently advertises no cancellation or early termination fees.
The primary drawback is tiered pricing. Costco publishes only its lowest qualified rates and does not disclose the higher rates that may apply to rewards cards, corporate cards, keyed transactions, and other payment types. Equipment rentals and the $20 monthly minimum may also increase the total cost.
Costco Merchant Services may be worth considering if Elavon’s equipment and payment tools suit your business, but compare the complete written quote with flat-rate and interchange-plus providers before enrolling. Unless you can negotiate an interchange-plus deal or qualify for the surcharging plan in your area, we would recommend looking for more cost-savvy options, starting with our list of the best credit card processing companies.




