Invoice Ninja Review

Pros

• Easy to use
• Numerous payment gateway integrations
• Attractive invoice templates
• Free plan

Cons

• Limited reports
• Limitations on free plan

What is Invoice Ninja?

Invoice Ninja is small business software that simplifies invoicing. The software has strong invoicing features, supports multiple payment gateways, and even has a free (but limited) plan.

The software has a user-friendly UI and is loaded with great features (although some are only available on a paid plan). In addition to invoicing, Invoice Ninja also offers project management, time tracking, quotes, and more.

Invoice Ninja Pricing

Invoice Ninja offers four pricing plans, including a free plan and one that requires a custom quote. There are no add-ons available.

Invoice Ninja plans can be purchased on a month-to-month basis, although you’ll receive two free months if you purchase an annual plan upfront.

A 14-day free trial is available to test out Invoice Ninja’s paid plans, or you can get hands-on with the software by signing up for the forever free plan.

Free Plan

Invoice Ninja’s Free plan includes:

• Unlimited invoices for up to 5 clients
• Recurring invoices
• Auto-billing
• Invoice tracking
• Project management
• Time tracking
• Expense tracking
• Online payments
• Four invoice templates
• Inventory management
• Custom tax settings
• Client portal
• Accept deposits
• Partial payments
• Automatic currency conversions

Pro Plan

This plan includes everything in the Free plan, plus:

• Unlimited clients
• 11 templates
• Custom invoices
• Removal of Invoice Ninja branding
• Branded URL
• API
• Reports
• Custom email templates
• Auto-reminder emails
• Client group settings

Invoice Ninja Enterprise Plan

The Enterprise plan includes everything from Pro, plus:

• Additional account users
• Access permissions
• Branded client portal
• Attachments for emails and client portal
• Bank account sync

The pricing for this plan is based on the number of users you have, with up to 100 users supported.

Premium Business

This is a custom plan that includes everything from Enterprise, plus:

• Priority support
• Custom invoice design support
• Feature request priority
• Data migration
• White-glove service

Is Invoice Ninja Easy To Use?

Invoice Ninja is well-organized and easy to navigate. The UI is simple and clean, and everything is nicely organized, making it easy for users of all skill levels. However, if you encounter any issues, the customer service team is quick to respond.

Invoice Ninja is highly customizable, so you can set your preferences and use the software in a way that’s most convenient for your business.

Invoice Ninja has 20+ integrations, including popular payment gateways and a Zapier integration, which allows you to connect to 1,000+ software programs and apps. API is available for developers.

Overall, users will find Invoice Ninja easy (and even enjoyable) to learn and use.

Invoice Ninja Features

Invoice Ninja covers most features expected from invoicing software and even goes above and beyond the call of duty with a few unique touches. Inventory and reporting are a bit lacking, though.

Here are the main features the software offers. (Note that not all features are available on all plans.)

Invoice Ninja Customer Service

Invoice Ninja boasts impressive customer service response times, with most emails being addressed in minutes. There are other ways of getting support, too, although customer service by phone is not available.

Here are all of the ways Invoice Ninja supports its users:

• Email
• Support forms
• Knowledgebase
• In-software support, including quick access to the support form, community forum, user guide, and more
• Detailed user guide that explains the basics of the software
• Community forum
• Discord
• Slack
• FAQs
• Social media profiles on YouTube, X/Twitter, Facebook, and LinkedIn
• Company blog with invoicing tricks, business tips, and more

User Reviews

Invoice Ninja’s reviews are mostly positive. The software scores a rating of 4.7/5 (based on 160+ reviews) on GetApp, 4.7/5 (based on 160+ reviews) on Software Advice, and 4.3/5 (based on 20+ reviews) on G2.

Negative Invoice Ninja Reviews & Complaints

Invoice Ninja’s reviews are predominantly positive. Users seem to have very few complaints, and the issues they do have are often minor. Here are the occasional recurring complaints about Invoice Ninja:

• No phone support
• Limited reporting (and no reports on the free plan)
• Lack of invoice customizations on the free plan (although there are strong invoice customizations available with the paid plans)

Positive Invoice Ninja Reviews

These are some of the recurring things customers appreciate about the software:

• Great customer service
• Strong mobile apps
• Easy to use
• Affordable pricing

Is Invoice Ninja Secure?

Invoice Ninja does not have a lot of security information on its site, which is sometimes a red flag. However, the company will tell you about its specific security measures if you email them, and it is transparent about being PCI compliant.

Invoice Ninja uses 256-bit SSL encryption and HA servers. Data is backed up every six hours. To learn more about Invoice Ninja’s security, contact the company for details.

The Final Verdict: Is Invoice Ninja Worth It?

Invoice Ninja brings a lot to the table with its customizable invoices, strong automations, ample payment gateways, and solid customer support. It also has a free plan, although some businesses will want to bypass the limitations of this plan and invest a low monthly fee for a paid plan.

Since our last review, Invoice Ninja has really stepped up its game, providing a free cloud-based option to replace the clunkier, harder-to-implement, open-source software of the past.

Invoice Ninja isn’t perfect. Aside from the aforementioned limitations of the free plan, some features — such as time tracking and reporting — could be improved. Still, these minor flaws shouldn’t be a dealbreaker for most small to mid-sized businesses.

Still unsure about Invoice Ninja? Give it a try by signing up for a free account or a free trial of one of its paid plans.