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FreshBooks VS FreshBooks Classic

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FreshBooks review

FreshBooksVSFreshBooks Classic

Accounting

Features

Tie

Pricing

Tie

Tie

Hardware & Software Requirements

Tie

Tie

Mobile Apps

Tie

Tie

Customer Service & Support 

Tie

Tie

Negative Reviews & Complaints

Tie

Tie

Positive Reviews & Testimonials

Tie

Integrations

Tie

Security

Tie

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Final Verdict

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Visit

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FreshBooks has been a part of the accounting scene since 2003 and is one of the biggest names in the invoicing and accounting industry. In 2017, the company launched a completely new version of the software, but unlike most companies, FreshBooks didn’t simply eradicate the older version — it gave users the option to choose between FreshBooks or FreshBooks Classic.

But which version is better? How does the newer iteration of FreshBooks stack up to the tried and true FreshBooks Classic? What’s the difference between each version, and — most importantly — which version of FreshBooks is right for you?

That’s exactly what we’re here to answer. We’ll give you the complete lowdown on both FreshBooks and Classic FreshBooks, and only one can come out on top.

At Merchant Maverick, our goal is to help you to find the best software for your small business needs. So to make your decision easier, we’ve carefully researched and tested both products. We’ll put FreshBooks and FreshBooks Classic head to head by comparing features, pricing, customer experience, reputation, and more, so you don’t have to. Read on to see which software is best for your business.

Don’t have time to read the whole post? Or looking for a different accounting option? Check out our top-rated accounting solutions to see our favorite recommendations.

Accounting

Winner: FreshBooks

One of my biggest issues with FreshBooks in the past was that despite the company’s name — “FreshBooks Cloud Accounting” — neither version of the software offered actual accounting. Luckily, FreshBooks has fixed this with the release of a brand new double-entry accounting update. This update applies to the new version of FreshBooks and includes features like bank reconciliation, journal entries, and more reporting.

For small business owners who aren’t looking for a full accounting package and just want a few tools to manage their income and expenses, FreshBooks Classic could still be a good choice, but for businesses looking for accounting, new FreshBooks is the clear winner.

Features

Winner: FreshBooks Classic

FreshBooksFeaturesClassic FreshBooks

Invoicing

Estimates

Client Portal

Contact Management

Expense Tracking

Bank Reconciliation

Inventory

Project Management

Time Tracking

Reports

Journal Entries

Proposals

Default Email Messages

Request Customer Review

Sales Tax

Multiple Currencies

When the company first redesigned the FreshBooks software, FreshBooks Classic still had far more features to offer. And while there are a few nice touches from Classic that the newer FreshBooks doesn’t have (like customer reviews and better reporting), the recent addition of double-entry accounting puts the current version far ahead. With bank reconciliation, journal entries, proposals, and built-in client communication, FreshBooks has more to offer.

Pricing

Winner: Tie

FreshBooks offers three pricing plans ranging from $15 – $50/month. Classic FreshBooks offers four pricing plans ranging from $12.95 – $39.95/month plus a fifth custom plan for larger businesses. You can receive a small discount for purchasing a yearly subscription instead of a monthly subscription of either version of the software.

FreshBooks Classic is more affordable and more scalable, but FreshBooks offers more bang for your buck, so this section is a draw.

Hardware & Software Requirements

Winner: Tie

As cloud-based software, both FreshBooks and FreshBooks Classic are compatible with nearly any device so long as you have an internet connection.

Users & Permissions

Winner: FreshBooks Classic

Neither FreshBooks nor FreshBooks Classic is particularly well-suited for companies with multiple users. FreshBooks only offers a single user for each price plan, although you can purchase additional users for $10/month each. Classic FreshBooks offers 1 – 2 users depending on the pricing plan, and additional users can be purchased for $10/month each.

FreshBooks Classic requires extra users to log in with your same login, though you can set user permissions, whereas FreshBooks has no user permissions at this time. FreshBooks Classic wins by a hair in this category.

Ease Of Use

Winner: FreshBooks

Here is where the new design shines. The current version of FreshBooks worked out some of FreshBooks Classic’s navigational difficulties, making FreshBooks easier to use than ever. Both apps share the same great customer service so it’s easy to get help if you want some extra assistance learning and using the latest software.

Mobile Apps

Winner: Tie

FreshBooks has always been known for strong mobile apps, and the latest version is no exception. Both FreshBooks and Classic FreshBooks offer fully-featured mobile apps that make it easy to run your small business on the go.

Customer Service & Support

Winner: Tie

FreshBooks, as a company, offers some of the best customer support around. Both FreshBooks and Classic FreshBooks offer phone support, email support, in-software help, and well-developed help centers. Phone wait times are almost non-existent and representatives are friendly and helpful. The company also maintains an active FreshBooks blog with tons of information on how to succeed as a small business.

Negative Reviews & Complaints

Winner: Tie

For as long as we’ve been following FreshBooks, the software has been much-loved by users and received only a small handful of complaints. Today this is still the case. The tricky part about FreshBooks reviews is that it’s nigh impossible to tell which reviews refer to the new version of FreshBooks and which refer to FreshBooks Classic.

Some users complain that they don’t like the updated app and prefer FreshBooks Classic, while others praise the new version and say they like it more than the original. The verdict is still out on which version users will end up likely best, which is why we’ve left this category as a tie.

Positive Reviews & Testimonials

Winner: Tie

Both FreshBooks Classic and FreshBooks have received positive praise from customers and high marks as far as customer ratings go. While it is again difficult to tell which version customers are referencing in reviews, it’s easy to see this pattern: users love that FreshBooks is easy to use, has excellent customer service, and offers great invoicing with strong mobile apps.

Integrations

Winner: FreshBooks

When the new version of FreshBooks first launched, integrations were a big issue. Now FreshBooks offers 80+ integrations, which beats out Classic FreshBooks’ 40+ integrations.

Security

Winner: Tie

FreshBooks uses the same security measures for both of version of the software. The company uses 256-bit SSL encryption, Cisco-powered firewalls, and regular intrusion detection and vulnerability testing. Data is backed up onto two Rackspace-hosted servers in undisclosed locations.

And The Winner Is…

New FreshBooks!

If you would have asked me a few months ago, which software I preferred, I would have said, “if it ain’t broke, don’t fix it.” When the company first released the software, new FreshBooks seemed like a classic case of style over substance, and had sacrificed key features. However, now that New FreshBooks has been updated, it’s easier to see the company’s vision for the software. With restored functionality and the addition of double-entry accounting, New FreshBooks is the only way to go if you want true cloud accounting. The proposals feature, built-in invoice communication, added usability, and 80+ integrations are also a nice addition.

There are a few areas where Classic is still the way to go. For example, only FreshBooks Classic offers user permissions, which could be key for some businesses. If you’ve used FreshBooks Classic before, talk to a FreshBooks representative about reinstating your account.

Maybe after reading this matchup, it’s clear that you need accounting software but you want to explore all of your options. There are plenty of great accounting programs, and a lot are far cheaper than FreshBooks. Read our invoicing reviews and accounting reviews to explore all of your options.

If you’re an existing FreshBooks user, we’d love to hear from you! Let us know which version you like best in the comments below.

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Some small businesses may like the simplicity of FreshBooks

Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for two years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause
Chelsea Krause

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