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Square’s Customer Service: Why It Works So Well & How To Use It

    Emily Hale
  • 4 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Emily Hale

Emily Hale

Emily is a Content Strategist based in Indianapolis. She enjoys discovering new topics and planning content that empowers small business owners to make better choices for their businesses. When she's not in the thick of doing research for Merchant Maverick, she likes painting, meandering through nature and spotting wildlife, or relaxing with her rescue pup, Jetta.

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4 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Lori Dulton

    I have emailed square several times in since Aug 31 , call reached out to coustomer support and have never got any reply at all. A deposit was to be made on Aug 30,2021 and I have yet to receive it or a response to my question as of why. Get a stupid recording when I call with the little code number. I find this very aggravating that I have to go through all this because ya deactivated my account in March 2,2021!!
    Thank you, hopefully ya will at least answer me since no one else will.
    Lori Fulton

      Jessica Dinsmore

      Hi Lori,

      If your account was closed and you’re waiting on the final deposit after the 6 month holding period, you need to file a complaint. You’re not going to get a live person, and if email isn’t working, the next level is escalating to public complaint channels, like BBB and Trustpilot, unfortunately. Be sure you can back up what you’re saying with receipts/emails to give your claim credibility, and you have a better chance of getting the right eyes on your complaint. You may also want to log in and verify that your banking info hasn’t changed since the account termination. You should be able to see that info still. I’m sorry we don’t have a more favorable response, but hopefully, the information we’ve provided can help you gain some traction. Best of luck to you!!

        Susan Joseph

        Why have I not receive my deposit from this weekend yet

          Jessica Dinsmore

          Hi Susan,

          You’ll want to contact Square directly for questions specific to your account. We don’t have access to that information, unfortunately. Sorry, we can’t be of assistance, and we hope you get the answer (and the deposit!) your looking for.

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