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Paychex Review

If you have a small or medium-sized business and you're looking for payroll and a suite of additional HR and other business services, Paychex could be a great choice.

    Davina Ward
  • 2 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Paychex

Total Rating3.5
Pricing Poor
Features Good
Customer Service Excellent
Integrations Poor
Reviews Fair

Payroll Processing Time

Two days (faster costs extra)

Pricing

Starts at $39/month + $5/employee

Business Size

Small to medium-sized businesses with up to 100 users

Paychex At A Glance

  • Paychex is payroll software designed to provide businesses with HR support, tax support, benefits administration, and payroll solutions.
  • With an easy-to-use interface, onboarding support, and strong reporting features, Paychex is a solid option for businesses looking to manage multiple areas of their payroll and HR duties in a single platform.
  • Although the company doesn’t publish its pricing online, Paychex offers different service packages to accommodate small to enterprise-sized businesses across various industries, depending on the business’s payroll needs.

Davina Ward

Davina Ward

Expert Analyst & Reviewer
A New York native, Davina earned her BA in English from SUNY Geneseo in 2018. After graduating, she began her career as a freelance writing generalist before finding a niche writing about SaaS. Davina unironically enjoys testing and reviewing software on her free time but otherwise can be found oscillating between hobbies every few weeks or so — most recently, longboarding.
Davina Ward
View Davina Ward's professional experience on LinkedIn.



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Sources

To learn more about how we score our reviews, see our Payroll Software Rating Criteria.
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2 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Tina Weber

    Organization Name: Loughborough Auto Body, Inc.

    If we could leave 0 stars, we would. Paychex got worse with each pay week. They were not paying our taxes on time, messing up our payroll almost a weekly basis, you are on hold at least 40 minutes to talk to customer service, calls were not being returned and promises to improve were not kept. We are a very small business, and I can’t imagine how poorly they must handle a large business. We now have a new company with no issues. What a relief! Good riddance.

    1
    • Organization Name: Loughborough Auto Body, Inc.

    This comment refers to an earlier version of this review and may be outdated.

    Nathaniel Corey

    Organization Name: 1st Corey Enterprise

    Paychex has been an absolute nightmare to work with. From their poor customer relations to charging us for services we didn’t use; partnering with Paychex was simply a mistake. Fortunately, we were able to find a better company to partner with and we have had great success with them (Heartland Payroll Solutions). They provide cheaper rates, they are extremely responsive, and the service has been night and day compared to Paychex. From start to finish, our experience was horrific. I wouldn’t recommend for anyone unless you are looking for something to keep you up at night.

    1
    • Organization Name: 1st Corey Enterprise

    This comment refers to an earlier version of this review and may be outdated.

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