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Amazon Pay Review (Formerly Amazon Payments)

    Jason Vissers
  • 17 comments
  • Updated on:
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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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17 Comments

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    Richard Robinson

    If I could give negative stars, I would. I had two orders for one of my businesses. One from months ago, one from today. I reached out to them to figure out how to transfer the money for the older one, since it obviously already cleared their 5-day hold. I was on chat for more than 2.5 hours with 12 different people, to each of whom I explained I was a vendor with customers that are paying with Amazon Pay. They closed the chat on me after the 12th person, so I called. After being on hold for an hour or so and speaking to a few different people, they explain that I just needed to add my bank account information (I thought I already had). Fair enough. I do that. I go in to collect my money and the site asks for a “charge amount”. When I enter the amount of the purchase, it says charge amounts can’t be more than $4 and some change. There is NO EXPLANATION WHATSOEVER of what this “charge amount” is. So I put 1 cent, because it wouldn’t allow me to put zero and it went through, although it gave no notification that the money would be transferred.I call again to figure out what this “charge amount” is and every time I asked, the support guy Orlando, kept giving me the answer to a COMPLETELY different question. He would not even attempt to tell me what this was. So I hang up and call back and the guy hangs up in my face.So I still don’t know what the “charge amount” is and how much I supposed to put there. It’s now almost 6 hours since my first chat. I just removed Amazon Pay from both my businesses. I don’t even care if I get the money that was in those accounts. I will never, EVER deal with Amazon for payments again and I hightly suggest you ignore them, too. Their customer support for consumer stuff is great, but Amazon Pay’s support was the most disrespectful, unprofessional, and poorly trained people I have ever had the misfortune of dealing with. And I’m sure no one will have to answer for how poorly I was treated.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Jon

      Organization Name: Plush

      As both a seller on Amazon and through my own website, I find the arrogance of Amazon staggering. When I am a seller, the slightest drop in service results in heavy handed restrictions and threats of deactivation. However with Amazon Pay, they have charged incorrect amounts, stopped my money withdrawals accidentally, taken their service down entirely and with it my Magento stores other payment methods, and now most recently they have failed to make sure that they software works correctly as part of the latest versions of Magento. The results of this utter incompetence lead to me losing sales and customer confidence, and I don’t even get a proper apology or an explanation of the problems.

      1
      • Organization Name: Plush

      This comment refers to an earlier version of this review and may be outdated.

      SWIFTGAMES INC

      Organization Name: SWIFTGAMES INC

      Our corporate account has been deactivated 3 times by mistake. The 3rd time we received confirmation that it would be reactivated and a letter saying our account is in good standing. Amazon Pay has the most difficult support to get in touch with, takes the longest to respond or they flat out ignore you and close your tickets without responding. We have been waiting to have out account reactivated for 2 months. Every time we reopen the ticket. They close it without responding. They have NO support phone number and Amazon support cannot help with anything Amazon Pay. Amazon Pay is impossible to deal with and never helpful in correcting any issues with their API. On a side note chargebacks are frequent and they offer zero digital seller support for fraudulent purchases. They do not offer 3d secure payments or any type of fraud radar. Fraudsters just create new Amazon accounts and continue to use stolen credit cards. In short Amazon Pay is NOT worth your time or your effort. They will do more damage to your business than it is worth and when something goes wrong they are no where to be found. Don’t be surprised if Amazon Pay does not last very long. I would not advise any time investments into it.

      1
      • Organization Name: SWIFTGAMES INC

      This comment refers to an earlier version of this review and may be outdated.

      Willis (305-6596409-4978759) Domingo

      Organization Name: Ranowear, Inc

      I am an individual who has been selling products on Amazon for over ten years. I order products through a drop ship wholesaler who represents hundreds of manufacturers and over 13,000 products. Our wholesale outlet is one of the most respected in the country and purchases only from verified trademark holders for redistribution. Because of the numbers involved, the manufacturers might not know my name. However, I have an account in good standing with the wholesaler. I list my products on Amazon by means of a data feed directly from the wholesaler. Occasionally a manufacturer/trademark holder may grow concerned about counterfeit products offered on Amazon and submit blanket complaints about every retailer they see on Amazon whose name they do not recognize. This happened to me. When this happens I immediately contact the wholesaler to ask for a letter of verification and an introduction to the manufacturer/trademark holders as proof that I sell products sourced only from the trademark holder – not counterfeits. I also request and receive letters of verification from the manufacturer/trademark holder. At Amazon’s request I also submitted invoices from the wholesaler to show that I purchase products from the legitimate source. These letters and invoice are attached as Exhibits to this complaint. Once these documents have been submitted Amazon stopped communicating with me. All I received were automated e-mails stating that I need to submit the documents I already submitted. Using automation Amazon repeats the same complaint and document request over and over ignoring the documentation sent to them. After several automated e-mails, Amazon stopped replying altogether. After several weeks of sending automated e-mails Amazon suspended my account and held the funds for the sales I had already completed. The unpaid balance due to me is $312.68. When I requested the release of the funds, Amazon sent one automated e-mail saying I could expect a response in 7 days. I contacted them again after 14 days and received an automated response saying Amazon will not release the funds, they will not provide the reason and will no longer communicate with me. The customer paid me, not Amazon,for the merchandise I delivered. This money does not belong to Amazon. The maneuver of not transmitting to me the proceeds of my sales does not seem to be even legal. The use of robot e-mail replies on Amazon’s part hints to my mind at fraudulent intent.Conclusion: Please help me in getting Amazon to release the $312.68 I earned selling on Amazon. I am not interested in reinstatement as an Amazon seller, since I believe they deal fraudulently with vulnerable individuals attempting to sell merchandise on their website.Additional Information: I believe this process of (1) Accusing a seller of wrongdoing (2) Ignoring a seller’s defense (3) Holding the seller’s balance due presumably for be kept as Amazon’s personal business property – this process is a generalized fraudulent scheme. The basis for my belief is the number of complaints by sellers on Amazon who has voiced the same complaint.

      1
      • Organization Name: Ranowear, Inc

      This comment refers to an earlier version of this review and may be outdated.

      sarah carli

      Organization Name: ALLISONTEC

      SCAM. STAY AWAYAmazon pay is a scam , they hold your mney and for months find excuses not to release your money.when they finally say your web settings are ok …..they do not respond any more to tech support and they loop your funds in a hold status.They hold $50,000 to me since 8 months. I had to go to my lawyer and sue amazon.it is a scam , stay away from amazon go for paypal or stripe stay safe

      1
      • Organization Name: ALLISONTEC

      This comment refers to an earlier version of this review and may be outdated.

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