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Amazon Pay Review (Formerly Amazon Payments)


Amazon Pay Review (Formerly Amazon Payments)

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Date Established
Seattle, WA
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.

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    Organization Name: SWIFTGAMES INC

    Our corporate account has been deactivated 3 times by mistake. The 3rd time we received confirmation that it would be reactivated and a letter saying our account is in good standing. Amazon Pay has the most difficult support to get in touch with, takes the longest to respond or they flat out ignore you and close your tickets without responding. We have been waiting to have out account reactivated for 2 months. Every time we reopen the ticket. They close it without responding. They have NO support phone number and Amazon support cannot help with anything Amazon Pay. Amazon Pay is impossible to deal with and never helpful in correcting any issues with their API. On a side note chargebacks are frequent and they offer zero digital seller support for fraudulent purchases. They do not offer 3d secure payments or any type of fraud radar. Fraudsters just create new Amazon accounts and continue to use stolen credit cards. In short Amazon Pay is NOT worth your time or your effort. They will do more damage to your business than it is worth and when something goes wrong they are no where to be found. Don’t be surprised if Amazon Pay does not last very long. I would not advise any time investments into it.

    • Organization Name: SWIFTGAMES INC
    Willis (305-6596409-4978759) Domingo

    Organization Name: Ranowear, Inc

    I am an individual who has been selling products on Amazon for over ten years. I order products through a drop ship wholesaler who represents hundreds of manufacturers and over 13,000 products. Our wholesale outlet is one of the most respected in the country and purchases only from verified trademark holders for redistribution. Because of the numbers involved, the manufacturers might not know my name. However, I have an account in good standing with the wholesaler. I list my products on Amazon by means of a data feed directly from the wholesaler. Occasionally a manufacturer/trademark holder may grow concerned about counterfeit products offered on Amazon and submit blanket complaints about every retailer they see on Amazon whose name they do not recognize. This happened to me. When this happens I immediately contact the wholesaler to ask for a letter of verification and an introduction to the manufacturer/trademark holders as proof that I sell products sourced only from the trademark holder – not counterfeits. I also request and receive letters of verification from the manufacturer/trademark holder. At Amazon’s request I also submitted invoices from the wholesaler to show that I purchase products from the legitimate source. These letters and invoice are attached as Exhibits to this complaint. Once these documents have been submitted Amazon stopped communicating with me. All I received were automated e-mails stating that I need to submit the documents I already submitted. Using automation Amazon repeats the same complaint and document request over and over ignoring the documentation sent to them. After several automated e-mails, Amazon stopped replying altogether. After several weeks of sending automated e-mails Amazon suspended my account and held the funds for the sales I had already completed. The unpaid balance due to me is $312.68. When I requested the release of the funds, Amazon sent one automated e-mail saying I could expect a response in 7 days. I contacted them again after 14 days and received an automated response saying Amazon will not release the funds, they will not provide the reason and will no longer communicate with me. The customer paid me, not Amazon,for the merchandise I delivered. This money does not belong to Amazon. The maneuver of not transmitting to me the proceeds of my sales does not seem to be even legal. The use of robot e-mail replies on Amazon’s part hints to my mind at fraudulent intent.Conclusion: Please help me in getting Amazon to release the $312.68 I earned selling on Amazon. I am not interested in reinstatement as an Amazon seller, since I believe they deal fraudulently with vulnerable individuals attempting to sell merchandise on their website.Additional Information: I believe this process of (1) Accusing a seller of wrongdoing (2) Ignoring a seller’s defense (3) Holding the seller’s balance due presumably for be kept as Amazon’s personal business property – this process is a generalized fraudulent scheme. The basis for my belief is the number of complaints by sellers on Amazon who has voiced the same complaint.

    • Organization Name: Ranowear, Inc
    sarah carli

    Organization Name: ALLISONTEC

    SCAM. STAY AWAYAmazon pay is a scam , they hold your mney and for months find excuses not to release your money.when they finally say your web settings are ok …..they do not respond any more to tech support and they loop your funds in a hold status.They hold $50,000 to me since 8 months. I had to go to my lawyer and sue is a scam , stay away from amazon go for paypal or stripe stay safe

    • Organization Name: ALLISONTEC

    This comment refers to an earlier version of this review and may be outdated.


    Organization Name: CC

    As merchant I have never won a claim. I follow all the guidelines and do everything right but still lose claims. They in no way protect merchants and it is a stupid way to do business

    • Organization Name: CC

    This comment refers to an earlier version of this review and may be outdated.

    Ronald Mower

    If you use Amazon Pay because of the A-Z Guarantee don’t. The guarantee means nothing. If a company fails to honor the warranty on its product Amazon Pay will not assist you. They won’t even contact the seller in an attempt to reconcile the problem. They will sell third party products but after that you are on your own.


      This comment refers to an earlier version of this review and may be outdated.


      As a consumer purchasing merchandise from Amazon and third parties using Amazon Pay, I am completely disgusted and won’t order from Amazon again. When you place an order, Amazon puts a “hold” on the funds then when the item is ready to ship Amazon charges your bank account for the transaction yet the “hold” on your money is not released for up to 5 days. So basically if I order a $50 item I must have $100 in my bank account and if I don’t, the order is then declined because of lack of funds (because they are holding the amount in addition to charging the same amount). This has now happened to me twice using two different bank accounts. That is absolutely ludicrous! As I said, I will cease from ordering anything from Amazon from now on.


        This comment refers to an earlier version of this review and may be outdated.


        Thanks for these reviews.

        I am now convinced not to use Amazon Payments for now.

        It is absolutely a typical action of Jeff Bazos. He throws the S** against the wall to see if it sticks and then start working on it.

          This comment refers to an earlier version of this review and may be outdated.

          Linda H.

          Was the writer paid by Amazon for this? Because whatever bad thing you’ve ever done in your life, you still don’t deserve Amazon Payments and its notorious incompetence. They not only made error after error, but getting it resolved is pretty near impossible. They made a 1 cent error and refused to close my account because of that one cent, that they couldn’t seem to remove. They hold your money for any or no reason, with muddled explanations. Good luck getting the right customer service email as your request for help floats through Amazon limbo. In 15 years of PayPal, I had very few problems; in 1 year of Amazon Payments, I had more than I can count here. Save yourself the stress!


            This comment refers to an earlier version of this review and may be outdated.

            David BB

            I am having similar problems as others who have commented here:1) Account suspended without prior notification AFTER several hundred dollars were charged.2) Little or no response after I sent in the requested documents3) Nearly one month has passed without any resolution to what was a simple process with other processing firms (PayPal, Simplify by MasterCard).When working the service is acceptable and my customers enjoy the security and familiarity of using Amazon Payments. But this experience of suspending my account has been very negative.


              This comment refers to an earlier version of this review and may be outdated.

              John Grant

              How many times do you have to submit your business info. to Amazon Payments for a Kickstarter campaign? Seven is the last count, and this is for the second go round! It took a while, but they passed us for the first go round. Do you think they used the info. from the first go round for the second, of course not! You just can’t fix stupid.


                This comment refers to an earlier version of this review and may be outdated.


                After using Amazon payment processing for two months they froze my account twice and after calling them and emailing they unfroze it without any explanations. No body knows why my account gets frozen I just get an email after it is frozen which notifies me that it will stay frozen for 90 days. I feel like I am dealing with a mafia they freeze my account they hold my money without any explanation.


                  This comment refers to an earlier version of this review and may be outdated.


                  I don’t understand why Jeff Bezos let’s this go on…Amazon Payments has an issue with verification of business accounts, then passes those issues to personal accounts…I thought I was the only one…I am glad to see others having difficulties that have not been addressed by senior management.

                    This comment refers to an earlier version of this review and may be outdated.


                    I agree with the person who said this article must have been written by Amazon. I’ve been using Amazon checkout as an option on my website for a year now.. I’ve been using paypal for the last 11 years.. While Amazon checkout works, and I haven’t had any customer problems with it, I don’t like the fact that they hold my money for 7 days, after the item is shipped, and then it takes an additional 3-4 days to hit my checking account.. Plus, they only release funds on certain days, so all in all, Amazon uses my money for free for appx 2 weeks. They receive credit card fees for each transaction, so I’m not really happy with them holding my money, for no real reason… I’ve contacted them about this and they’ve told me they have a “tier” system.. After 6 months, I can ask them to move me to the next tier and so on… I’m not sure what the next tier is, but in the past year of offering Amazon, they have never had to contact me about any problems and I have a perfect rating with them.. I don’t really like the fact that I have to “prove” to them that I’m “worthy” of their next tier.. I’ve been doing this for 11 years and really don’t appreciate being treated like I’m a child… Another problem with the system is shipping.. They don’t offer a shipping program like paypal.. I’ve had my share of problems with paypal over the last 11 years, but I have to say, in the past year, they have upgraded their system so it’s working really well. They now offer many new features and seem to be really pulling their stuff together… I had high hopes for Amazon checkout, but have to say, after a year of using them, the hopes have been dashed… I plan on removing them as an option from my shopping cart..


                      This comment refers to an earlier version of this review and may be outdated.


                      This is a horrible service. In addition to losing funds, the customer service reps are very unprofessional. Twice I was put on hold for over a hour, and I was hung up on several times. It took over 4 hours of persistence on my part, for them to finally rectify an issue that was their fault to begin with. I would strongly suggest businesses not use this service.

                        This comment refers to an earlier version of this review and may be outdated.

                        Mike D

                        This is obviously an advertisement for Amazon Payments, and frankly its very untrue. First problem you have with amazon payments is your customers will see that Amazon logo and think “hmmm, why don’t I just buy this right on Amazon”. Second, they will mess with merchants putting reserves on your account, or better yet in our case, they will let you transact, then hold you money in reserve and then send you an email saying “we cannot verify your information” – if you cannot verify information, why did you allow the account to collect funds from customers in the first place? I am sure Amazon does not need my pennies, so my conclusion is – this service and people involved are absolutely clueless – which is even worse then if it was some type of scam. Don’t even get me started on poorly written API documentation and horrible technical support who know nothing.

                          This comment refers to an earlier version of this review and may be outdated.

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                        Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.