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Harbortouch POS

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Harbortouch POS Review

Harbortouch POS is easy to use and accepts multiple forms of payment, but they are guilty of using deceptive sales tactics and require longterm commitments to hardware.

    Matt Sherman
  • 16 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Matt Sherman

Matt Sherman

Expert Analyst & Reviewer at Merchant Maverick
A former sports editor and journalist, Matt Sherman has been writing about and researching small business software since 2015, with a special emphasis on retail and restaurant sales. Matt's expert opinions are cited in various industry publications, including Fox Business. He is a graduate of the University of Oregon.
Matt Sherman
View Matt Sherman's professional experience on LinkedIn.



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16 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    James Gartland

    Organization Name: Kel's on the Lake

    I have worked with several POS systems over the years but have never had issues like we do with Harbortouch. The system crashes 2 or 3 times a night. Food orders that are put in the system don’t make it to the kitchen. The system generates orders with no input from staff. Drinks are added to customer’s tabs they do not order. For example. Last week I had a regular at the bar that only drinks Coors Lite. When he went to pay his tab there were 2 martinis on his tab. I was the only bartender on, and I did not make a single martini that night. Emails are never answered, phone calls are rarely returned. The system crashed a couple weeks ago on a busy Friday night and the owner was on the phone for 90 minutes, trying to get help. We had to go to writing people’s tabs on paper. Harbortouch does not seem to give a damn about trying to help us. I wrote a review about the issues we are having on another website a month. 5 days ago they finally replied, asking I give them my contact information so they could help set things right. Well, it’s been 5 days since I gave them that information and I have received no reply. If I could give them a zero rating I would. The best advice I can give to anyone considering getting a Harbortouch system is to run, not walk, as fast as you can from their sales rep. He will promise you the moon and stars, and you will get nothing but problems.

    1
    • Organization Name: Kel's on the Lake
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Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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