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Harbortouch POS

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Harbortouch POS Review

Harbortouch POS is easy to use and accepts multiple forms of payment, but they are guilty of using deceptive sales tactics and require longterm commitments to hardware.

    Matt Sherman
  • UPDATED

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Matt Sherman

Matt Sherman

Expert Analyst & Reviewer at Merchant Maverick
A former sports editor and journalist, Matt Sherman has been writing about and researching small business software since 2015, with a special emphasis on retail and restaurant sales. Matt's expert opinions are cited in various industry publications, including Fox Business. He is a graduate of the University of Oregon.
Matt Sherman
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18 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Bob

    Organization Name: VFW 3373

    Starting in January 2022 are nonprofit organization Veterans of Foreign Wars in Pascagoula Mississippi attempted to cancel a contract. We advised them of decline of customers , since Covid. That their service no longer required as was the POS system. After the cancellation was completed our VFW Post continued getting bills. After we contacted them they said, “we would still have to pay for another six months, as per the. Harbortouch contract”. You should be ashamed of yourself and what they do to their customers, especially one that is nonprofit and their members served to allow them to even be in business. Shame on you harbortouch, I hope no other veterans group would ever use you again. RV Cochran Past Post Commander

    1
    • Organization Name: VFW 3373
    Ernest S.

    Organization Name: Specialty Market

    Stay very far away from Harbortouch. Horrible company, horrible system. They try to talk you into Harbortouch to get you hooked into Shift4 which is a total riboff. Shop around; there mare much better systems and much cheaper processing companies.

    1
    • Organization Name: Specialty Market
    James Gartland

    Organization Name: Kel's on the Lake

    I have worked with several POS systems over the years but have never had issues like we do with Harbortouch. The system crashes 2 or 3 times a night. Food orders that are put in the system don’t make it to the kitchen. The system generates orders with no input from staff. Drinks are added to customer’s tabs they do not order. For example. Last week I had a regular at the bar that only drinks Coors Lite. When he went to pay his tab there were 2 martinis on his tab. I was the only bartender on, and I did not make a single martini that night. Emails are never answered, phone calls are rarely returned. The system crashed a couple weeks ago on a busy Friday night and the owner was on the phone for 90 minutes, trying to get help. We had to go to writing people’s tabs on paper. Harbortouch does not seem to give a damn about trying to help us. I wrote a review about the issues we are having on another website a month. 5 days ago they finally replied, asking I give them my contact information so they could help set things right. Well, it’s been 5 days since I gave them that information and I have received no reply. If I could give them a zero rating I would. The best advice I can give to anyone considering getting a Harbortouch system is to run, not walk, as fast as you can from their sales rep. He will promise you the moon and stars, and you will get nothing but problems.

    1
    • Organization Name: Kel's on the Lake

    This comment refers to an earlier version of this review and may be outdated.

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