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Harbortouch POS Review

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Harbortouch POS Review

  • 7 comments
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Date Established
1999
Location
New Jersey
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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7 Comments

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    Matt W.

    Organization Name: MHT Management, LLC

    Terrible. Don’t do it. Use Fattmerchant or some other merchant account that is a monthly agreement. This company is complete crap. Their system is terrible…the reporting is the worst…customer service is horrible (long wait times and no resolution…always push you off on someone else). Long-term agreements which are completely ridiculous. Trust me…don’t do it. I own several different companies and have dealt with dozens of merchant accounts over the years. This is by far the worst.

    1
    • Organization Name: MHT Management, LLC
    Tonya W

    Organization Name: Exclusively You Fashions Boutique

    This is absolutely the worst company to do business with. I went into an agreement with them three years for a POS system. Long story short the business did not do well and I was not able to get out of the contract. I was told I would pay $39 a month I wound up paying $131 a month for three years. At the time of my contract I was told the equipment would be mine at the end of three years. At the end of three years of paying this exorbitant amount I cancelled and was told again the equipment was mine. I have this statement in writing. After I cancelled I was charged $700 for the equipment. I called spoke to a customer service rep who confirmed that I did not need to return the equipment and that I would be refunded the $700. A week later I called back about the refund only to be told that they would not refund the money. I paid for equipment for 3 years spent almost $5000 with this company all the while not making a profit in my business only for them to charge me $700 for equipment when I have in writing that the equipment was to be mine after 3 years.

    1
    • Organization Name: Exclusively You Fashions Boutique
    peter

    Organization Name: NORTH SEA LIQUOR INC

    After trying to close my account with harbor touch for six months and being told that it would cost 1600.00 dollars i waited until they changed their agreement info. i found out my anniversary date and closed it out on that date but they still hit me for an 80.00 annual fee and told me it was retroactive. Their fee schedule list no such annual fee. .

    2
    • Organization Name: NORTH SEA LIQUOR INC
    Joe Consford

    Organization Name: Hardware On The Square

    I have been a user of this system for 5 years. For the most part, it works well, but when there is a problem it is rare to be able to talk to a person who can resolve the problems. The contract is the most one sided contract you will ever read. It clearly states that any representation given by a sales person are non binding. So, whatever the salesmen say, they are covered by the clause in the contract. The customer has no recourse! Make sure you read the contract before signing and have your lawyer read it too. The management will tell you they will call you back to help resolve problems. They will NEVER call you back. I have them on record telling me they would call me back and only once has that happened and that was after hours and they left a voicemail. I hope someone reads this and makes a wise decision about their choice of POS. I wish HT would read this and step up their game. I want this company to work well. They just seem like they canโ€™t get their act together. Most of the management team have been promoted above their competency level. I have spoken to a few people who work there that know what is going on. They have some good employees! I know they could make the culture of this company a much better place!

    1
    • Organization Name: Hardware On The Square
    Bryan

    Organization Name: The Irish Exchange

    I agree with you 100% – Have had Harbor Touch since January 1 – And the system is complete crap. Tring to get out and looking for help on this.

    Thanks!

    • Organization Name: The Irish Exchange

    This comment refers to an earlier version of this review and may be outdated.

    matt carter

    Organization Name: carter's chocolates

    I have made a few big mistakes in running my business over the years.Among the top 2 are getting involved with harbortouch.I was told by the salesman that there was a three year commitment.During that three years I experienced a multitude of issues, and paid over 5% total for my “free” system.the first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system.A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and NOT the day it arrived two weeks later. That was the first indication that they were operating in bad faith.for the next few months every time they did a system update, it took place at noon. that was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn’t pay just left.I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues.There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff.the daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there was income tax to pay on both transactions.the screen had categories and items, the categories on the left could be moved around to where it made sense, the items on the right went on the screen in the order that they were entered in the system and could never moveMany other things, that I have forgotten. I used to keep a list.but the main problem was that, after fulfilling my three year commitment I switched to another system which operates better, gives more options for tracking sales, hourly sales reports, etc., with many functions unavailable on harbortouch. This was not y first change of processor. I had at first used the first processor to cold-call me when I opened up in 2008. They had some bogus fees, which at the time seemed outrageous, but they were less than 100 dollars each to switch bank account numbers after my bank had been compromised, etc. I switched to Gravity Payments, and was assessed another fee that was hidden int eh fine print of the 50+ page contract. Then when someone came in to sell me another system that was supposedly lots cheaper, I switched. Had no fees from Gravity. Then I bought into the Harbortouch deal, thinking that they were representing themselves fairly. I have rarely been so wrong about anything. After fulfilling my three year obligation, they have automatically unilaterally extended my contract three years for processing and 2 years for the POS system, (or the other way around, who cares which?) That means that a person can never make a clean break fro their system.Now they are charging me over 3,000 for leaving them, they say they assess like 79 a month for all remaining months on the extended contract.I have been referring them to my lawyer for a year. They do not respond via the lawyer. They have not produced a contract where I agreed to this automatic extension. I expect to have to go to court, and the possibility exists that I will be forced to pay their extortion. This is NOT the way a legitimate business operates. if they provided a good service at a fair price they would not have to use predatory techniques to make money and keep customers.tl/dr:STAY AWAY FROM HARBORTOUCHif anyone is starting a class action against them i will join.

    5
    • Organization Name: carter's chocolates

    This comment refers to an earlier version of this review and may be outdated.

    Caroline

    Hi Matt, I’m just wondering why you gave them 5 Stars for such a horrible service?

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