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PaySimple Review

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Date Established
2005
Location
Denver, CO
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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39 Comments

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    Neal Mcleod

    I cant see if this company is good or not overall, however, I can say so far, the experience has been everything BUT simple.I’ve been working to setup an account with these guys for 3 weeks. We are a locally based Janitorial company whos been in business for over 5 years. Their underwriters gave me Hell, requesting unnecessary information. This is a payments processing company, not a bank (or maybe). Almost lost clientele because of this prolonged process. When I finally get access to the account, they must have given us a new password without notifying us. We got locked out and weren’t able to get access.Summary: I’m sticking it out because I have high hopes for this company but every step of the way thus far has been difficult. The most difficult with any payments processing company I’ve worked with in all my years of business. I cannot comment on actual payment processing practices with them yet but I can imagine. Try at your own risk.

    2

      This comment refers to an earlier version of this review and may be outdated.

      Micheal Johnson

      Organization Name: Johnson Elite Kennels

      They tried to extort $30,000 from my company to process and settle a $750 transaction. They claim they need it to hold it for 90 days. I would never recommend this company. Run far away. I canceled the service immediately and made sure to file a police report and fraud report with my bank. The absolutely worst merchant company I have ever dealt with within 20 years.

      1
      • Organization Name: Johnson Elite Kennels

      This comment refers to an earlier version of this review and may be outdated.

      Ben

      Paysimple is a scam to collect your personal information. Pay attention to the reviews and avoid.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Kapil D

        Organization Name: Our IT consltants

        Absolutely horrible experience. More of a broker who stands in a corner offering shady deals like fake purses etc rather than actual payment processor. After 26 emails to and fro, I was told to get something or the other- as if they are doing me a favor by giving me a trivial payment link to process credit cards- which even a Candy seller has. No wonder they will stay a broker and their name is so lit up here on the internet because of their unprofessional approach to businesses.Kapil D

        1
        • Organization Name: Our IT consltants

        This comment refers to an earlier version of this review and may be outdated.

        Kimberly Brown

        Horrible experience. I signed up a week or so ago. I sent them all the information they requested (they requested it over a few email exchanges). Got an email indicating everything was all set up. I ran a transaction after that. THEN after iI’d run the transaction and assured my client it was all good, I got an email late yesterday afternoon indicating that a hold had been placed on my account until I provided them with several other things including my bank statements for two months prior and a copy of my contract with my client. I called and explained that I could not provide my contract with my client and I told them the contract was attorney-client privileged. The said they would provide me with a “non-disclosure agreement” which does nothing to assuage my concerns about violating attorney-client privilege. I am also not willing to provide my bank statements. They said they could do nothing for me and that I would have to refund the money to my client. I did. NOW they are telling me that my client might not get the refund for TWELVE days. My client has no other way to pay me and we are in a holding pattern because of the deceitfulness of PaySimple. I have called again and again been told that there is nothing they can do to refund the client any quicker. I’m sick that my client is having to go through this all because PaySimple was not up front about the requirements. It’s absolutely a nightmare.

          This comment refers to an earlier version of this review and may be outdated.

          Daniel Lowe

          This is a rip off Pay Simple change your name to Pay Difficult. I’ve read the first review by Daniel and somebody dare say that his situation is outdated? I think not they have basically done the exact same thing to me ! first they tell you yes it will be settled in 48 hours !what a load of BS , i DO ADMIT THEY WERE TAUGHT WELL WHEN SELLING THE BS? i HAVE WELL HAD A CLIENT WHO IS SO UPSET WITH ME OVER HE’S ACTUALLY SUING ME.! AFTER 6 DAYS MY CLIENT WANTED A REFUND i CAN’T ISSUE BECAUSE i DON’T HAVE IT WHEN i ASKED PAY SIMPLE THE ANSWER i GET “WE DON’T HAVE IT EITHER”THEN THESE JERKS AT PAY SIMPLE WANT TO RUB IT IN THEY SEND ME AND EMAIL SAYING YOUR 1st PAYMENT IS BEING PROCESSED BUT STILL SEE $0 IN MY ACCOUNT WHEN I CHATTED WITH A REP” HAHAHA IT WAS A MISTAKE” IS WHAT I WAS TOLD! ANYWAYS 11 DAYS NOW AND BASICALLY MY CLIENT IS HAVING ME SERVED THEN i PLAN TO SERVE pAY SIMPLE BECAUSE ITS THERE STUPIDITY FOR CREATED THIS NIGHTMARE THAT’S NEVER ENDING , NOTHING BUT HEADACHES IS THE ONLY THING I’VE GOTTEN FROM THIS ABSURD, UNPROFESSIONAL AND IMPAIRED GROUP OF SCAM ARTIST ! STAY AWAY FROM THIS COMPANY. YOU WILL GET RIPPED OFF!!

          1

            This comment refers to an earlier version of this review and may be outdated.

            PaySimple

            Daniel,

            We are sorry to hear about your experience. It looks like you are in contact with our Customer Care team to help resolve your concerns. Please let us know how we can further assist and we would be happy to help. (800) 466-0992, Option 2.

            -PaySimple Team

              This comment refers to an earlier version of this review and may be outdated.

              Daniel

              I was researching about Pay Simple because I signed up with Zen Planner which is a gym software company and they use Pay Simple for processing ACH. As I applied over a month ago, it has been and still is a nightmare just to get approved!!! I’m very frustrating and my clients are upset about how it’s taking so long just to get approved so I can bill them. First, Pay Simple wanted a blank check. Ok, no problem. Then after several days, they want a home address after thinking it was a home business. So I give them a home address. I ask them is there anything else they need and they said no. Then after several days, they want a driver’s license. I’m very upset at this point because they told me there was nothing else needed. I give them a driver’s license. Then several days later, they ask why it was only valid for a year and wanted a reason. I told them I lost my wallet so the DMV issued me a new DL, with only a year left before it expires. At this point, I’ve had it. They seem very unprofessional and make you jump through hoops. I’ve never had this experience before. Other companies that I worked with such as Mind body, and Square took about a day or two and I immediately got approved but with Pay Simple, been over a month. Unless you don’t care about getting paid on time or like to have people waste your time, don’t use Pay Simple.

                This comment refers to an earlier version of this review and may be outdated.

                PaySimple Team

                Hi Daniel,

                Firstly, thank you for choosing PaySimple. We know that there are other options out there, and we want to thank you for choosing our solution as your payment gateway. We understand that any delay in getting approved can be a frustration. Our team does everything they can to move the process along as quickly as possible when working with our processor partners while making sure you’re getting the right fit for your business. Based on the details that you mentioned, it looks like you’re in contact with our team. If you have any questions please give us a call, 800.466.0992 option 2.

                For more information about what goes into opening a merchant account, you might find this article helpful https://paysimple.com/blog/10-things-you-should-know-about-opening-a-merchant-account-part-1-of-2/

                -PaySimple Team

                  This comment refers to an earlier version of this review and may be outdated.

                  stephen sills

                  Organization Name: Tampa Bay Water Engineering

                  I thank everyone for these reviews and WILL NOT be using this company.
                  thanks

                  • Organization Name: Tampa Bay Water Engineering

                  This comment refers to an earlier version of this review and may be outdated.

                  PaySimple

                  Hi Daniel,

                  Your feedback on our process is helpful as we are always looking for ways to improve the experience for our customers. While we provide the payment gateway, we work with different processors to set our customers up with a merchant account. When opening a merchant account, there are different levels of underwriting that businesses need to go through, depending on their business type, processing volumes and other criteria. You might find this article about what is reviewed during underwriting helpful https://paysimple.com/blog/merchant-account-underwriting/ in your search for the right payment partner. If you have questions, please give us a call 800.466.0992, option 2.

                  -PaySimple Team

                    This comment refers to an earlier version of this review and may be outdated.

                    David

                    I am glad to read reviews before signing up with pay simple. Now, I don’t think I will sign with them. But… what other option do we have? Would you list out better companies which we can rely on to do online payment process?

                      This comment refers to an earlier version of this review and may be outdated.

                      Tom DeSimone

                      Hi David,

                      Check out our merchant account comparison chart. Good luck!

                        This comment refers to an earlier version of this review and may be outdated.

                        PaySimple

                        Hi David,

                        We’re sorry to hear that you’ve gotten a bad impression about us. While we know that we’re not the right fit for everyone, we would love the opportunity to learn more about your business and to answer any questions you have, please call our team (800) 466-0992. Alternatively, you might find this evaluation guide to be helpful as you shop for the right payment processing partner. https://paysimple.com/assets/downloads/pdfs/payment-system-evaluation-checklist.pdf

                        All the best,
                        – PaySimple Team

                          This comment refers to an earlier version of this review and may be outdated.

                          Sarah W

                          Do NOT use PaySimple. I requested to be approved for $X per transaction. I was clear that all deposits would be this amount. I was told this was fine and we arranged for 50% of our yearly billing to be set-up. Once we began transactions, I was told the PaySimple rep that I had originally spoken with had advised underwriting that our clients payments would be 12.5% of what they actually would be. I was told their processors could not underwrite our larger amount. I was then told that they would find another underwriter that would be able to do this. Next, while I was gathering additional paperwork requested by PaySimple, I received an email from a PaySimple rep that they had closed our account. I then find out that our first transaction now cannot be refunded to our client because our account has been closed. Instead, the original underwriter would hold onto the deposit for 6 months and then they would send me the clients money. During these 6 months, I will not have access to the funds, nor will this money gather interest for me. This is the resolution after countless phone calls and dozens of emails. If the original person I spoke with had told the underwriters that our deposits would be the amount I told them, I would have then been told that they could not help me. PaySimple put me and my business in a terrible position and wasted hours of my time. Do NOT use PaySimple.BTW- I am a 1st time online reviewer of any service or product.

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            PaySimple

                            Hi Sarah, As a software company we provide the payment gateway, customer database, and invoicing to our customers while working in conjunction with different credit card processors. While it is up to the credit card processors to place holds, we do try to do everything we can to work with our customers through the underwriting process. Sorry to hear that PaySimple did not work out for your business, we wish you the best of luck. Please don’t hesitate to give us a call at 800.466.0992 in order to better explain the underwriting process or for any other questions about PaySimple or your account. – Jess, PaySimple Team

                              This comment refers to an earlier version of this review and may be outdated.

                              Sarah W

                              DO NOT USE PAYSIMPLE. Please see my above review and the response from PaySimple. They take no responsibility and lie to get customers. DO NOT USE PAYSIMPLE.

                                This comment refers to an earlier version of this review and may be outdated.

                                mike

                                File a case with the BBB, they will get you your money back. Companies like Square, Flint, Stripe, Paysimple etc…hate answering questions from the BBB

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  HON

                                  I recently applied for merchant services with Paysimple. All information filled and process and application was approved. I received an email saying I am all set to charge. So I did. My customer’s card was charged but Paysimple never credited the fund to my account. I received email asking for details of the charge and supporting documents. I emailed all the information including copy of duly signed credit card authorization form from card holder and email correspondence authorizing the charge. The whole process dragged for 10 days with uncountable follow up from my side. And eventually on the 10th day I received an email that Paysimple terminated my merchants services. The charge was refunded back to my customers card. Please note during this whole time the fund was never deposited to my account. I had lots of embarrassing explanation to my customer and I lost the business deal in the process. After a week or two Paysimple debited usd 530.18 from my account for the credit card charge. I called and was simply told that this was the fee for the credit card charge. My argument is Paysimple took out the fund from the credit card, held for 10 days and then refused my merchant services, I lost the business and now I am being charged for the fee ? The money never ever was credited to my account so why should I pay for the fee ??? They refused my merchants and now wants to penalize me ? I have a small business and I just cannot afford this loss. I am writing this as this is totally unfair.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    PaySimple

                                    Give our customer service team a call at 800.466.0992 to discuss the fees associated with your closed account. While it is up to our processor’s discretion to terminate accounts, we try to do everything we can to work with our customers and our partner processors through the underwriting process and afterwards to make it as clear and seamless as possible.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      mike

                                      The best place to leave a review is the BBB. They will contact this scamming company and get your money back. Also file a complaint with the FTC

                                      1

                                        This comment refers to an earlier version of this review and may be outdated.

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