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PaySimple Review

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PaySimple Review

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Date Established
2005
Location
Denver, CO
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman



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37 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Ben

    Paysimple is a scam to collect your personal information. Pay attention to the reviews and avoid.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Kapil D

      Organization Name: Our IT consltants

      Absolutely horrible experience. More of a broker who stands in a corner offering shady deals like fake purses etc rather than actual payment processor. After 26 emails to and fro, I was told to get something or the other- as if they are doing me a favor by giving me a trivial payment link to process credit cards- which even a Candy seller has. No wonder they will stay a broker and their name is so lit up here on the internet because of their unprofessional approach to businesses.Kapil D

      1
      • Organization Name: Our IT consltants

      This comment refers to an earlier version of this review and may be outdated.

      Kimberly Brown

      Horrible experience. I signed up a week or so ago. I sent them all the information they requested (they requested it over a few email exchanges). Got an email indicating everything was all set up. I ran a transaction after that. THEN after iI’d run the transaction and assured my client it was all good, I got an email late yesterday afternoon indicating that a hold had been placed on my account until I provided them with several other things including my bank statements for two months prior and a copy of my contract with my client. I called and explained that I could not provide my contract with my client and I told them the contract was attorney-client privileged. The said they would provide me with a “non-disclosure agreement” which does nothing to assuage my concerns about violating attorney-client privilege. I am also not willing to provide my bank statements. They said they could do nothing for me and that I would have to refund the money to my client. I did. NOW they are telling me that my client might not get the refund for TWELVE days. My client has no other way to pay me and we are in a holding pattern because of the deceitfulness of PaySimple. I have called again and again been told that there is nothing they can do to refund the client any quicker. I’m sick that my client is having to go through this all because PaySimple was not up front about the requirements. It’s absolutely a nightmare.

        This comment refers to an earlier version of this review and may be outdated.

        Daniel Lowe

        This is a rip off Pay Simple change your name to Pay Difficult. I’ve read the first review by Daniel and somebody dare say that his situation is outdated? I think not they have basically done the exact same thing to me ! first they tell you yes it will be settled in 48 hours !what a load of BS , i DO ADMIT THEY WERE TAUGHT WELL WHEN SELLING THE BS? i HAVE WELL HAD A CLIENT WHO IS SO UPSET WITH ME OVER HE’S ACTUALLY SUING ME.! AFTER 6 DAYS MY CLIENT WANTED A REFUND i CAN’T ISSUE BECAUSE i DON’T HAVE IT WHEN i ASKED PAY SIMPLE THE ANSWER i GET “WE DON’T HAVE IT EITHER”THEN THESE JERKS AT PAY SIMPLE WANT TO RUB IT IN THEY SEND ME AND EMAIL SAYING YOUR 1st PAYMENT IS BEING PROCESSED BUT STILL SEE $0 IN MY ACCOUNT WHEN I CHATTED WITH A REP” HAHAHA IT WAS A MISTAKE” IS WHAT I WAS TOLD! ANYWAYS 11 DAYS NOW AND BASICALLY MY CLIENT IS HAVING ME SERVED THEN i PLAN TO SERVE pAY SIMPLE BECAUSE ITS THERE STUPIDITY FOR CREATED THIS NIGHTMARE THAT’S NEVER ENDING , NOTHING BUT HEADACHES IS THE ONLY THING I’VE GOTTEN FROM THIS ABSURD, UNPROFESSIONAL AND IMPAIRED GROUP OF SCAM ARTIST ! STAY AWAY FROM THIS COMPANY. YOU WILL GET RIPPED OFF!!

        1

          This comment refers to an earlier version of this review and may be outdated.

          PaySimple

          Daniel,

          We are sorry to hear about your experience. It looks like you are in contact with our Customer Care team to help resolve your concerns. Please let us know how we can further assist and we would be happy to help. (800) 466-0992, Option 2.

          -PaySimple Team

            This comment refers to an earlier version of this review and may be outdated.

            Daniel

            I was researching about Pay Simple because I signed up with Zen Planner which is a gym software company and they use Pay Simple for processing ACH. As I applied over a month ago, it has been and still is a nightmare just to get approved!!! I’m very frustrating and my clients are upset about how it’s taking so long just to get approved so I can bill them. First, Pay Simple wanted a blank check. Ok, no problem. Then after several days, they want a home address after thinking it was a home business. So I give them a home address. I ask them is there anything else they need and they said no. Then after several days, they want a driver’s license. I’m very upset at this point because they told me there was nothing else needed. I give them a driver’s license. Then several days later, they ask why it was only valid for a year and wanted a reason. I told them I lost my wallet so the DMV issued me a new DL, with only a year left before it expires. At this point, I’ve had it. They seem very unprofessional and make you jump through hoops. I’ve never had this experience before. Other companies that I worked with such as Mind body, and Square took about a day or two and I immediately got approved but with Pay Simple, been over a month. Unless you don’t care about getting paid on time or like to have people waste your time, don’t use Pay Simple.

              This comment refers to an earlier version of this review and may be outdated.

              PaySimple Team

              Hi Daniel,

              Firstly, thank you for choosing PaySimple. We know that there are other options out there, and we want to thank you for choosing our solution as your payment gateway. We understand that any delay in getting approved can be a frustration. Our team does everything they can to move the process along as quickly as possible when working with our processor partners while making sure you’re getting the right fit for your business. Based on the details that you mentioned, it looks like you’re in contact with our team. If you have any questions please give us a call, 800.466.0992 option 2.

              For more information about what goes into opening a merchant account, you might find this article helpful https://paysimple.com/blog/10-things-you-should-know-about-opening-a-merchant-account-part-1-of-2/

              -PaySimple Team

                This comment refers to an earlier version of this review and may be outdated.

                stephen sills

                Organization Name: Tampa Bay Water Engineering

                I thank everyone for these reviews and WILL NOT be using this company.
                thanks

                • Organization Name: Tampa Bay Water Engineering

                This comment refers to an earlier version of this review and may be outdated.

                PaySimple

                Hi Daniel,

                Your feedback on our process is helpful as we are always looking for ways to improve the experience for our customers. While we provide the payment gateway, we work with different processors to set our customers up with a merchant account. When opening a merchant account, there are different levels of underwriting that businesses need to go through, depending on their business type, processing volumes and other criteria. You might find this article about what is reviewed during underwriting helpful https://paysimple.com/blog/merchant-account-underwriting/ in your search for the right payment partner. If you have questions, please give us a call 800.466.0992, option 2.

                -PaySimple Team

                  This comment refers to an earlier version of this review and may be outdated.

                  David

                  I am glad to read reviews before signing up with pay simple. Now, I don’t think I will sign with them. But… what other option do we have? Would you list out better companies which we can rely on to do online payment process?

                    This comment refers to an earlier version of this review and may be outdated.

                    Tom DeSimone

                    Hi David,

                    Check out our merchant account comparison chart. Good luck!

                      This comment refers to an earlier version of this review and may be outdated.

                      PaySimple

                      Hi David,

                      We’re sorry to hear that you’ve gotten a bad impression about us. While we know that we’re not the right fit for everyone, we would love the opportunity to learn more about your business and to answer any questions you have, please call our team (800) 466-0992. Alternatively, you might find this evaluation guide to be helpful as you shop for the right payment processing partner. https://paysimple.com/assets/downloads/pdfs/payment-system-evaluation-checklist.pdf

                      All the best,
                      – PaySimple Team

                        This comment refers to an earlier version of this review and may be outdated.

                        Sarah W

                        Do NOT use PaySimple. I requested to be approved for $X per transaction. I was clear that all deposits would be this amount. I was told this was fine and we arranged for 50% of our yearly billing to be set-up. Once we began transactions, I was told the PaySimple rep that I had originally spoken with had advised underwriting that our clients payments would be 12.5% of what they actually would be. I was told their processors could not underwrite our larger amount. I was then told that they would find another underwriter that would be able to do this. Next, while I was gathering additional paperwork requested by PaySimple, I received an email from a PaySimple rep that they had closed our account. I then find out that our first transaction now cannot be refunded to our client because our account has been closed. Instead, the original underwriter would hold onto the deposit for 6 months and then they would send me the clients money. During these 6 months, I will not have access to the funds, nor will this money gather interest for me. This is the resolution after countless phone calls and dozens of emails. If the original person I spoke with had told the underwriters that our deposits would be the amount I told them, I would have then been told that they could not help me. PaySimple put me and my business in a terrible position and wasted hours of my time. Do NOT use PaySimple.BTW- I am a 1st time online reviewer of any service or product.

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                          This comment refers to an earlier version of this review and may be outdated.

                          PaySimple

                          Hi Sarah, As a software company we provide the payment gateway, customer database, and invoicing to our customers while working in conjunction with different credit card processors. While it is up to the credit card processors to place holds, we do try to do everything we can to work with our customers through the underwriting process. Sorry to hear that PaySimple did not work out for your business, we wish you the best of luck. Please don’t hesitate to give us a call at 800.466.0992 in order to better explain the underwriting process or for any other questions about PaySimple or your account. – Jess, PaySimple Team

                            This comment refers to an earlier version of this review and may be outdated.

                            Sarah W

                            DO NOT USE PAYSIMPLE. Please see my above review and the response from PaySimple. They take no responsibility and lie to get customers. DO NOT USE PAYSIMPLE.

                              This comment refers to an earlier version of this review and may be outdated.

                              mike

                              File a case with the BBB, they will get you your money back. Companies like Square, Flint, Stripe, Paysimple etc…hate answering questions from the BBB

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                                This comment refers to an earlier version of this review and may be outdated.

                                HON

                                I recently applied for merchant services with Paysimple. All information filled and process and application was approved. I received an email saying I am all set to charge. So I did. My customer’s card was charged but Paysimple never credited the fund to my account. I received email asking for details of the charge and supporting documents. I emailed all the information including copy of duly signed credit card authorization form from card holder and email correspondence authorizing the charge. The whole process dragged for 10 days with uncountable follow up from my side. And eventually on the 10th day I received an email that Paysimple terminated my merchants services. The charge was refunded back to my customers card. Please note during this whole time the fund was never deposited to my account. I had lots of embarrassing explanation to my customer and I lost the business deal in the process. After a week or two Paysimple debited usd 530.18 from my account for the credit card charge. I called and was simply told that this was the fee for the credit card charge. My argument is Paysimple took out the fund from the credit card, held for 10 days and then refused my merchant services, I lost the business and now I am being charged for the fee ? The money never ever was credited to my account so why should I pay for the fee ??? They refused my merchants and now wants to penalize me ? I have a small business and I just cannot afford this loss. I am writing this as this is totally unfair.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  PaySimple

                                  Give our customer service team a call at 800.466.0992 to discuss the fees associated with your closed account. While it is up to our processor’s discretion to terminate accounts, we try to do everything we can to work with our customers and our partner processors through the underwriting process and afterwards to make it as clear and seamless as possible.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    mike

                                    The best place to leave a review is the BBB. They will contact this scamming company and get your money back. Also file a complaint with the FTC

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                                      This comment refers to an earlier version of this review and may be outdated.

                                      Robin Dickinson MD

                                      I came across this while looking up when PaySimple first started. I’ve seen so many improvements since I first signed up about 2 years ago that I figured they must have been brand new and decided to find out, just out of curiosity. But no, they just keep working hard at improving. Unusual, to say the leastI was so happy with them from the beginning and have continued to be. I specifically went with them because of their amazing recurring billing options and the ease of use (since I’m busy being a doctor and don’t have time to deal with figuring out the merchant mess). It was really easy to get started and I had to send them a minimum of personal information (about the same amount as I had to with any other place where I set up an account). The ACH processor did hold back a percentage of everything that went through for several months, which really annoyed me, but I recognize that PaySimple had no control over that and when I called they did make sure I got that money returned to me the instant the processor allowed it.I don’t think this is a program for retail businesses making lots of individual sales. I’m sure there are better ones out there for that. My sense is that this is really best for service-oriented businesses, especially those that use recurring billing. For me, I just set up my patient once and the payments go through FOREVER. I have my money dumped in my account at the beginning of each month and never have to think about how to get paid. I can also choose specific days…this works great for people who promise they will pay for labs when they get paid; I ask them their payday and schedule the payment so that it will pull on that day. No more billing people after the fact. It automatically sends patients an email if their payment doesn’t go through so I usually give it a day or two (lazy…) and hear back with why it didn’t go through and what they are doing about it. I’ve looked around both before and since I chose PaySimple and have not found anything that comes close to what I need.The customer service is great. Whenever I’ve had a question (or occasionally a freak out because I’m not an expert in this and realized something wasn’t how I thought it was supposed to be), they would take responsibility for helping me or getting me directly to the right person. (I know this sounds silly but I left my previous merchant services when they weren’t doing what they promised they could and my call to try to figure this out was transferred all over the world…literally…including to a variety of voicemails.)Why the minus one star? Because I have discovered a few little odds and ends that I would like. And these are so above and beyond that it’s ridiculous of me to take away a star for them, but I just couldn’t give them a perfect score. Yet. Their reports are great but my favorite is my dashboard and it doesn’t go back all the way to the beginning. I’d like an insanely simple way for people to update their own card information for recurring payments since every time some card fiasco happens (Home Depot, Target), I have to go to the trouble of fixing it all. I’ve been so spoiled with PaySimple that I can get really nitpicky about what else I want. 🙂 And they are constantly coming out with improvements so I’m assuming these will be available someday…

                                      4

                                        This comment refers to an earlier version of this review and may be outdated.

                                        PaySimple Marketing

                                        Hi Robin – Thanks so much for your review and your kind words about our Customer Service and product. We appreciate your business, and we’ll definitely let you know as we continue to build new features to help your company thrive. Best, Kristin, PaySimple

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Dritan Hizmo

                                          Definitely a big mistake going with Pay Simple. The website is nice and the customer service very convincing when you start with them, but they are a third party. They use NAB for the processing of the credit cards. The customer service is not very attentive though and do not get the correct information from you to pass it to NAB, which in my case resulted in NAB terminating my account and holding all the funds charged on the cards for 6 months. This was due to no fault of NAB, just a direct result of the information passed to them being incorrect.

                                          1

                                            This comment refers to an earlier version of this review and may be outdated.

                                            PaySimple

                                            Hi Dritan – Like many of the companies on this site, we provide the software (virtual terminal, customer database, invoicing) while working in conjunction with a few different credit card processors. While it is up to NAB’s discretion to terminate accounts, we try to do everything we can to work with our customers and NAB through those underwriting processes. Sorry to hear that PaySimple did not work out for your business and we wish you the best of luck.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Jess Miller

                                              I do not recommend PaySimple to anyone. They wanted us to subscribe to their system, and they sent lots of emails and phone calls advertising their system to us, we finally decided to subscribe, and two days later they were asking for copies of our drivers licenses and social security cards, like if we were a bunch of thugs or criminals.
                                              That was very suspicious to us and decided not to provide those copies for safety reason.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                PaySimple

                                                Hi Jess –

                                                When opening a merchant account, there are different levels of underwriting that businesses must undertake, some of which include verifying identities and business information. Feel free to give us a call at 800.466.0992 in order to better explain the reasons and answer other questions about PaySimple.

                                                Thanks, Kristin, Marketing

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Steven Miller

                                                  This is by far the worst company I have ever had the displeasure of doing business with. Where do I even begin. First of all, good luck ever trying to get customer service support. They will not answer, will not return calls, will not reply to emails or support tickets, and will never be available for online chat. If you do get lucky enough to make contact with them, you won’t be any better off. They will not help you, with anything, nor will they even consider refunding their outrageous (worst in the industry, by the way) fees, not matter how dissatisfied you are. What kind of company does that???Second, let’s talk about fees. You can go ahead and completely disregard what they have posted on their site because you WILL be paying far more, even though the fee they do have listed is just awful by itself. Their merchant processors will charge you additional fees, so just be prepared to see MULTIPLE charges to your account. You won’t know where they’re coming from or why your being charged, but rest assured, they’re from your good friends at PaySimple.Third, and by far the worst thing about this pathetic company, they will drag you through an invasive and highly over-the-top underwriting process, and, if you pass, they will tell you your account is up and running. Do not buy that lie. Your account is far from up and running. When you process transactions, you will have to go through YET ANOTHER underwriting process with their processors. These are even worse than what PaySimple put you through. They will need bank statements, voided checks, financial statements, sample contracts, the actual contract you had your customer sign, and ALL of your customer’s information. Why do they need YOUR customer’s information you ask? So they can harass them! They will literally CALL your customer and tell them they are trying to make sure that your company is legitimate and not scamming people. They’ll call and call and call, like telemarketers. If you customer doesn’t answer, they’ll leave messages. If they don’t hear anything back, you have two options. One, you can let them hold your funds for 180 days, or two, you can refund your customer. Those are really the options they will give you.Now you may think, wow, that is terrible, but at least they gave you your money back because their service didn’t work and you could never use it… right? Wrong. No chance. That’s why so many people call PaySimple a SCAM. It’s because any legitimate company should maintain some kind of a customer service department, should be reasonably transparent about their pricing, and should refund your money if their product or service absolutely does not work. None of these things are true about PaySimple.Do yourself a favor, from one business owner to another, I want you to succeed, so please, PLEASE stay away from PaySimple. There are plenty of other, more modern options available that are better, do not cost nearly as much, and where you can be certain you are dealing with a litigate company and not thieves and crooks.

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                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Hamed

                                                    we have sadly been using them for about 3 years or so and it has been mainly a pain. Their support/customer service, just not great. the ACH will take at least 5 days to hit the bank account and we had an instance that took them little over 11 days.i would not recommend it and we are searching to change hopefully to someone better.

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                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      David Orlando

                                                      This is the absolute worst company I have ever had to deal with.Stay far away from them.. they will cancel your agreement with them with an email notice and not give you any support.
                                                      Horrible!!!

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Monica

                                                        BEWARE: Paysimple advertises in many sites that they are huge on Merchant Education. This is not even close to being true regarding my experience in a short 30 days with this company, as their merchant education is non-existent. We signed up with http://www.paysimple.com a month ago, and the setup and getting started was a nightmare because there is absolutely NO communication from the beginning that left us clueless as to what is being setup for our company. They do not reveal full disclosure of all rates and fees, who you are processing with, what are the charges, when charges are coming out of your account, who is taking money from your account, and so on. You sign up on their website and they send you an email that you are approved, give you login info to their online payment software, and tell you that you can start accepting credit cards. But they tell you nothing else. We had to call several times to get more information about what is going on. You don’t even sign anything, and they never provide you a full merchant application agreement you can sign and agree to. The only thing they provided us was a blank 1 page PDF doc with a list of about 10 fees, and it is not complete, no company names on it, does not tell us who we are processing with, and does not disclose full rates and fees, and terms and conditions. We then start seeing money debited from our account and we have to initiate a call to ask questions. They will then tell you that you are processing with North American Bankcard as the ISO processing your credit card transactions. We then see withdrawals from our account from global, and we were ready to call our bank to initiate reversals of these charges. We call paysimple and they tell us that global is the processor that NAB uses. So global is the company that is really doing the processing for us, not PaySimple or NAB who are just the middlemen. And we were going to reverse the charges from global because no one ever told us about NAB or Global. We never received a full merchant agreement and contract with full disclosure of the terms and processing rates and fees. NAB then decided to put a hold on $400 of transactions from our company to do a review. We provided signed payment authorization forms from our customers for all of these transactions. It took them 12 days to do their review and release our funds. 3 days later they tell us NAB is closing our merchant account with no explanation. What a waste of time. Why would they approve your account in the first place and let you process credit cards, only to close your account 30 days later after they finally decide to review your account and decide not to allow you to process with them. We spent hours learning their software and setting up recurring billing accounts, only to have the online account locked. They should have declined us from the beginning and just tell you upfront your application is declined. This was a huge nightmare, absolutely no communication, and Paysimple seems to be setup to provide excellent customer service with very friendly customer service, big on merchant education, and so on. But the way they do business, set you up, leave you in the dark of who you are really doing business with, no disclosure of fees, and no explanation of who is taking money from your account, is unacceptable and scares me as a business owner that I was going to close my account with them anyways because I would never be able to trust a company that does business this way, especially when I have to rely on them to process our transactions and whether they would deposit your money or not to your bank account. I would not recommend doing business with PaySimple until they change their policies and practices. This represents a total failure to do good and honest business with merchants. They will probably come back and respond and say something like we are high risk with bad credit or something, but this does not excuse them for everything I described above. And if they have their reasons to not allow us to keep a merchant account, then just decline our application from the beginning and not waste our time, and not let us process with them for 30 days and then close our account. Don’t waste people’s time and money. Communication is a huge failure with Paysimple unless you call and ask many questions, then they will disclose what is really going on.

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                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Natalie A

                                                          Paysimple cancelled our account without notification, as required by their terms of service. We have never had a charge back and our account was closed for unknown reasons. We signed up for their services and disclosed our company and individual information as required. They were and are aware that our website sells a legal herbal supplement. In addition, our account login was deactivated, so that we were unable to download our customer data upon exiting. We are still owed money for customer transactions and are having difficulty even getting the money. Not only has Paysimple conducted themselves unethically and unprofessionally, they have disrupted a small business owned by a hardworking single mother. Paysimple had no problem pulling service charges out of our bank account the day after closing our account as well as the transaction fees for the payments that they still owe us from. Do not use this company if you want to keep in good standing with you customers. I would look elsewhere. Imagine that you are a small business owner and put everything into your business. Now imagine that your customer service is the primary reason for your business growth. Now imagine Paysimple cutting off your payment processing capability without notice. With that said, save yourself the problems and look for another payment processor.

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                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Guest10110

                                                            STAY AWAY FROM PAYSIMPLE!!!! – If you’re a small business or startup, this is NOT the way to go. They’re not the way to go for any company for that matter.
                                                            There fees are MUCH more than $35/month and once we got sick of being screwed we attempted to cancel which was a very hard process and then there was a $250 cancellation fee because we weren’t aware of the 3-year contract with the card processor that they signed us up for.

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              sc accounting

                                                              On initial inspection, this looked like the best solution of all the options we investigated for our situation. Unfortunately they have a field with a fixed label on their web forms called “Customer ID” which is PaySimple’s user ID code. Since all of our customers already have a customer ID with us which is already using that label on documents we send like invoices and statements, as well as with their login to our website, we felt this would be too confusing and cause customers to think they were in the wrong account. When we inquired about whether there were any plans to let the merchant change that label to something like “PaySimple ID” instead of “Customer ID”, there didn’t seem to be any interest from PaySimple.

                                                              BTW if branding is an issue, PaySimple is also rebranded as the Amex AcceptPay product.

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                S.Smith

                                                                Cancelled Paysimple horrible customer service was not set up correctly had to keep calling them back to set up took 7 days for ACH transaction to hit bank account. Continuous problems with the link for payment to work in my website would give error messages when renters were paying or never process. Willing to pay the cancellation fee just to move on. Fees are also too high.

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Miss.D.

                                                                  Since day 1 this company lied to me. I was exploring being able to accept credit cards directly as I am a small business and was looking to expand my horizons. One of my concerns was I needed to be able to accept international orders, 30% of my orders are international orders. I was told this would not be a problem. Later they tell me oh its a big problem with their NPC risk department and that I could not have more than 1% of my transactions come in via international? What the heck? I was told this AFTER I signed their contract, which states I can’t cancel them now for 2 years unless I want to pay 250.00 early termination fee! How is this faire? I was promised on the phone something very different than what I had signed up for and now I need to pay them to cancel their service that is not what I had wanted because they either did not know or lied about it to get me to sign up!

                                                                  The day I first contacted PaySimple, and were they quick to hound me to death and push me along with the process. I was promised that I would be up and running within 48 hours. I was told 25% international sales transactions would not be any issue/problem for them to handle at all. To me, like any normal person this means your account will be fully functional within 48 hours correct? First off after asking for scan after scan of documentation and not being able to actually ask for everything they needed in one shot, as this went on for 2 days… they finally created my account… ON THE WRONG PLATFORM. So I am still not able to invoice/accept credit cards for my company, we’re on day 4-5 now mind you. Finally someone sees that my account was configured completely wrong which is why I was seeing the wrong screen. Oy I am thinking this is turning out to be a nightmare. If only I had known it was going to get oh so much worse. A week later I am finally set up with my account, on the correct platform for 34.95 a month + processing fees.

                                                                  So I log in to start invoicing and billing customers away, I proceed with business as normal. I notice I have not seen any of the funds from my charges and its been about a week. I am not happy with this as I need to order supplies to fill some of these orders! A few days later I get an email stating that their risk department NPC wants to speak with me, and this is normal. They do this to all new accounts. Wait a minute here? It’s now been 2 weeks and my account is not fully functional yet? Nope! It sure isn’t, their RISK department wants to check you out. So I talk to the risk department, having to send in all these documents and proof I was mailing out customers packages that the charges were for. Normally I do not even send out orders to customers until the funds have been recieved and cleared! They made me send them out, give them proof I shipped them, etc. All without me ever seeing a penny! This was getting insane here, they were now sitting on about 3k in my businesses money. My hands were bound here and I could not carry on business as it was! Finally the NPC risk department, after explaining to me I was not allowed ANY foreign transactions / and absolutely NO foreign credit cards, having shipped 2k out in my inventory without ever seeing a penny for it to my customers, having to play phone tag for 3 days with their NPC risk department. ( Oh PaySimple also never gave me my merchant NPC account number which is completely different than their account number for you )

                                                                  This cause a lot of run around with NPC. 3 Weeks later I am finally released my funds, extremely behind now on business and aggravated. I decided to return to paypal since it was such a headache for me, unfortunately here lies the problem… I can’t cancel their service due to they bs’d me into signing a contract, with an early termination fee, for a service that is inadequate for my business needs as originally promised it was.

                                                                  Months later I was poking around their website and saw I was supposed to be able to use their online billing for my account. I contacted them about it and they said I needed to be set up with ACH payment processing but they could not do this because they lost my state tax papers, and wanted me to resend them! I told them forget it, I could see this end up turning into a nightmare again! I decided well since I have the account and a customer actually wanted to pay via credit card but non paypal, I send her a paysimple invoice.. Sure enough! NPC department decides once again to freeze my funds and wants to speak with me! So here I am, stuck with an account I cannot cancel for 250, I cannot use for international transactions as I was promised, cannot use for normal transactions without having to speak to the risk department for a week at a time that I am flagged and everything I was promised when I wanted to sign up, never was true. How Shady.

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    Nick Desai

                                                                    PaySimple has GREAT service. I have been using them for about 6 months now and i am very pleased. I rarely leave reviews for companies but their support and customer service is worth mentioning.

                                                                    5

                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                      Paul Farley

                                                                      Are you kidding me??? You’re an employee of PaySimple; you’re not fooling any of us. This is a place for honest reviews and PaySimple has never treated a single customer right. If PaySimple wants to look good, they need to act like a good company and actually provide the services they overcharge for, not just post fake “positive” reviews online.

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        PaySimple

                                                                        Hi Paul – Sorry to hear of your frustrations. I can promise you that all reviews are from customers and not employees. If you have a specific question about your account or our services please give us a call at 800.466.0992. Thanks! -Kristin, PaySimple

                                                                          This comment refers to an earlier version of this review and may be outdated.

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