Relay Bank Review
Relay's $0 fees are just one feature to like about this business bank account. If you want a high APY, employee cards, and useful integrations, check out a free Relay bank account.
Relay
Total Rating | 4.3 |
---|---|
Fees & Rates4.8 | |
Services4.3 | |
Rewards3.3 | |
Features4.4 | |
Eligibility Requirements4.7 | |
Application Process3.9 | |
Sales & Advertising Transparency4.0 | |
Customer Service4.3 | |
User Reviews4.4 |
APY
Up to 3%Monthly Fee
$0Business Size
AllRelay At A Glance
- FDIC-insured business checking and savings accounts
- Up to 20 separate checking and 2 savings accounts
- No monthly fees or account minimums
Pros
- No fees or minimum balance
- Multiple checking and savings accounts with high APY
- Debit cards for employees
- Integrations with popular software
- Cash deposits accepted
Cons
- Some features are fee-based
- Up to 7-day delay on funds availability with mobile check deposit
Table of Contents
- What Is Relay Bank?
- Services Offered By Relay Bank
- Relay Bank Rewards & Perks
- Relay Bank Pricing & Fees
- Relay Bank Eligibility Requirements
- Relay Bank Features
- Relay Bank Application Process
- Relay Bank Sales & Advertising Transparency
- Relay Bank Customer Service
- Relay Bank User Reviews
- Is Relay Bank Safe?
- How Does Relay Bank Compare To Other Banking Options?
- Final Verdict: Is Relay Bank Worth It?
What Is Relay Bank?
Relay is an online banking and money management platform backed by Relay Financial, a fintech company. Banking services including FDIC insurance are provided thanks to Relay’s relationship with Thread Bank and Evolve Bank & Trust, both Members FDIC.
Some of Relay’s perks and features landed this banking platform a spot on two of our top banking lists: the best free business bank accounts and the best business bank accounts for freelancers. So what makes Relay so notable? Let’s dive in.
Services Offered By Relay Bank
Services4.3 |
---|
Banking Services 4.0 |
Online Portal & Mobile App 5.0 |
Relay offers both checking and savings accounts for small businesses. There are Relay mobile apps available as well to help you manage your business banking on the go. Overall, Relay Bank has a solid selection of services, which we rated 4.5/5.
Relay Bank Rewards & Perks
Rewards3.3 |
---|
Quality & Value Of Earned Rewards 3.3 |
Relay comes in a bit light regarding rewards and perks. For example, you won’t see any valuable partner perks or cash-back rewards on your debit card purchases that you would find with many of the banks on our list of the best online business bank accounts.
However, you will find a notable 1.0% – 3.0% APY on Relay savings accounts. Relay also regularly offers referral bonuses for opening a Relay bank account. It’s these perks that contributed to our rating of 3.3/5 in this category.
Relay Bank Pricing & Fees
Fees & Rates4.8 |
---|
Pricing 5.0 |
Transaction Fees 4.6 |
Transparency 5.0 |
Relay’s fee structure is simple, and it contains a lot of zeros, earning it a 4.8/5 in this category.
Fee | Cost |
---|---|
Monthly Fee | $0 |
Opening Deposit | $0 |
ACH Fee | $0 |
Domestic Wire Transfer Fee | $0 incoming/$5 outgoing |
International Wires | $0 incoming/$10 outgoing |
ATM Fee | $0 in-network |
Foreign Transaction Fee | 0% |
Deposit Fee | $0.00 |
You won’t find many of the most common fees other business bank accounts come with. Here are some of the $0 fees you’ll get with Relay:
- No monthly fees
- No overdraft/bounced check fees
- No ATM fees
- No fee for cash deposits (made via AllPoint ATM)
- No ACH transfer fees
- No incoming wire fees (domestic and international)
Relay does charge fees for outgoing wire transfers. Expect to pay $5 for each outgoing domestic wire and $10 for each outgoing international wire transfer. Outgoing international wire payments may also incur a 1% foreign exchange rate.
It’s important to note that everything we have discussed so far in this Relay banking review refers to the free Relay business bank account. If you’re interested, you can also sign up for a Relay Pro account that starts at $30/month and includes perks such as same-day ACH delivery, free outgoing wire transfers, and better functionality of accounting integrations.
Relay Bank Eligibility Requirements
Eligibility Requirements4.7 |
---|
Eligibility Qualifications 3.6 |
Eligibility Availability 5.0 |
Eligibility Transparency 5.0 |
Relay’s eligibility requirements are broad and easy to meet, earning it a 4.7/5 star rating for this section. US corporations, LLCs, partnerships, and sole proprietorships can use Relay. There are no revenue requirements, minimum credit score, or other barriers to accessing Relay’s banking services.
Requirement | Eligibility |
---|---|
Business Type | All |
Credit Score | N/A |
Location | Non-citizens allowed if business is US-based |
Savings Account Minimum | $0 |
Relay stands out from its competitors in the business banking field by accommodating non-US citizens, too. Citizens and residents of more than 200 countries can use Relay’s business banking services, as long as their business has an operating presence in the US.
If your business deals with cryptocurrency, firearms or weapons, credit repair, privately owned ATMs, money services, unlawful internet gambling, or cannabis sales, you will not be eligible to bank with Relay.
Relay Bank Features
Features4.4 |
---|
Transaction Types Supported 5.0 |
Transaction Limits 4.0 |
Standard Banking Features 5.0 |
Finance Management Features 3.0 |
Extras 5.0 |
Relay offers many of the business banking features you’d expect to find but with a few very unique features thrown in.
Relay allows for 20 checking accounts and two savings accounts, so you can have the flexibility to organize and manage your finances. Relay also is the official banking platform for Profit First Professionals and has several built-in savings automations to help businesses stay profitable and meet savings goals.
Relay is lacking a bit when it comes to other finance management features and has some lower starting transaction limits for certain transaction types that could be problematic for some businesses. All in all, Relay gets a 4.4/5 star rating for features.
Here are some of the additional features you can find with Relay:
- Bill pay
- ATM access
- Cash deposits
- Mobile deposits
- Up to 50 physical or virtual employee cards
- Employee spending management
- Unlimited free transfers
- Automated savings
- High APY
- Up to 20 separate checking accounts
- Up to two savings accounts
- Payment processing integrations
- Accounting integrations
- Up to $2.5M in FDIC insurance
Transaction Limits & Processing Times
Like all banking service providers, Relay puts some limits on the availability of funds deposited into your account. The good news is that you can request transaction limit increases within the Relay app.
Here is a quick overview of the basic transaction limits associated with Relay:
Transaction Type | Processing Time | Limits |
---|---|---|
Cash Deposit | Next business day | $1,000/transaction, $2,000/day |
ACH Transfers | 1-2 business days | $20K/day, $50K/month |
Wire Transfers | Varies | No limits |
Mobile Check Deposit | Within 6-7 business days |
Relay Bank Application Process
Application Process3.9 |
---|
Ease & Transparency Of Application 2.6 |
Application Timeline 3.0 |
Opening Deposit Requirements 5.0 |
Relay doesn’t disclose much information on its application process, resulting in a 3.9/5 star rating for this section. You can expect to have to prepare the standard documents required to open a bank account.
The good news is that once you submit your application online, the application processing time takes 1-2 days so long as you provide all of the documentation. There’s no opening deposit required, and you can start ordering virtual cards as soon as you’re approved.
Relay Bank Sales & Advertising Transparency
Sales & Advertising Transparency4.0 |
---|
Sales Practices 4.0 |
Web Presence 4.0 |
Relay has a relatively straightforward website and discloses most information on the site itself or in its detailed FAQ bank. Customers have relatively good things to say about Relay’s sales ethics and practices as well, resulting in a 4.5/5 star rating for this section.
Relay Bank Customer Service
Customer Service4.3 |
---|
Personal Support 2.8 |
Self-Service 5.0 |
Relay offers a good variety of support options, including telephone service. Judging from actual customers’ comments on review sites, customer support is a standout feature.
Relay is active on social media, including YouTube, Instagram, Facebook, LinkedIn, and the platform formerly known as Twitter. You can also email, visit the online help center, or access resources from within the iOS or Android app. The only downsides are that there is no dedicated customer support rep and the company’s phone hours could be longer.
Relay Bank User Reviews
User Reviews4.4 |
---|
User Feedback 4.0 |
Review Site Aggregate 4.6 |
Although you’ll have to look under the parent name, Relay Financial, it’s easy to find positive reviews of Relay’s banking services. Overall, customers have positive things to say about Relay. The company gets a good amount of positive reviews on its mobile apps as well.
There are some negative complaints that we’ll cover below, but overall Relay has a strong reputation amongst small business owners. This user feedback resulted in our rating of 4.4/5 for user reviews.
Negative Relay Bank Reviews & Complaints
- Slow transfer times, especially checks
- Poor service
- Frozen accounts with no warning or explanation
Positive Relay Bank Reviews
- Excellent customer service
- Multiple account options
- No fees
- Easy setup and user-friendly platform
Is Relay Bank Safe?
Relay takes a multi-layer approach to security, protecting users against digital and systemic risks as well as fraud. Relay uses industry-standard encryption to ensure secure and protected data transmission. The platform is continuously monitored using CloudWatch and CloudTrail. Regular regulatory audits and penetration tests identify potential vulnerabilities.
Your accounts with Relay will require two-factor authentication by default. The apps use biometric security measures.
Relay bank accounts are FDIC-insured to the legal limit. Debit transactions are covered by Visa’s Zero Liability Protection.
How Does Relay Bank Compare To Other Banking Options?
Here are some of the most common online banks and how they compare with Relay:
APY | Monthly Fees | Opening Deposit | |
---|---|---|---|
Relay | 1-3% | $0 | $0 |
Found | 1.50% | $0 | $0 |
Novo | 0% | $0 | $0 |
BlueVine | 2.00% | $0 | $0 |
NorthOne | 0% | $10 | $50 |
Square Bank | 1.75% | $0 | $0 |
Axos | 0.10% – 1.01% | $10 | $0 |
Final Verdict: Is Relay Bank Worth It?
Transaction Type | Processing Time | Limits |
---|---|---|
Cash Deposit | Next business day | $1,000/transaction, $2,000/day |
ACH Transfers | 1-2 business days | $20K/day, $50K/month |
Wire Transfers | Varies | No limits |
Mobile Check Deposit | Within 6-7 business days |
Relay is a standout business banking option that we are happy to recommend to businesses. With a large amount of positive customer reviews, a small amount of fees, and several standout checking and savings features, Relay is a solid choice for small businesses.
Relay may not be the best choice if you want specific perks like cash-back checking or lending options, but if you’re looking for a standard checking and savings account that can grow with your business, Relay is a good option.
If you want to compare Relay to other online banks, check out our top list of the best high-yield savings accounts or the best business checking accounts for more options.
Business Banking Review Methodology
Merchant Maverick has been researching and reviewing business banking services since 2015. Our writers have tested over thirty different banking products, including checking accounts, savings accounts, employee spending cards, and more. In each review, we evaluate rates and fees, services, rewards, features, eligibility requirements, application process, sales and advertising transparency, customer service, and user reviews.
Read more about how we rate business banking products.
When comparing different banks and banking services, we consider many data points, including the ease and transparency of the account application process, account fees, sales ethics, minimum deposit requirements, and revenue, time in business, and credit score requirements. Our lists of the best banking services include only those we’ve deemed worthwhile from multiple vantage points, and often share qualities such as widespread accessibility across fifty states, valuable rewards, numerous transaction options, and competitive APY.
We spend an average of 10-15 hours researching and updating each one of our lists, making sure the banking services included meet our internal standards for quality and reputation.
Your Free Corporate Card 💳
Ramp offers a free corporate card and finance management system for small businesses. Start earning rewards with your corporate spending today.
And start earning
Your Free Corporate Card 💳
Ramp offers a free corporate card and finance management system for small businesses. Start earning rewards with your corporate spending today.
And start earning