Shippo Review 2023

Pros

• Easy to use
• Numerous eCommerce integrations
• Free plan

Cons

• Limited customer support
• Advanced features lacking

Shippo Overview

Shippo is a shipping platform that simplifies eCommerce processes. By integrating Shippo shipping with your shopping cart and marketplaces, you can easily import orders, purchase shipping labels, and print packing slips. It’s easy to install and learn, and, depending on your daily order load, it could be the cheapest shipping solution you can find for your online store (the company even offers a limited free plan!)

A close look at Shippo does reveal a few drawbacks. The software lacks key features that may be deal-breakers for some merchants, and customer support is available only by email and live chat.

Nevertheless, if you’re in the market for a shipping app, keep reading to learn if you should use Shippo for your shipping needs.

What Is Shippo?

Shippo is a shipping software that helps eCommerce business owners simplify their shipping process. Shippo allows you to connect all your online sales channels and manage shipping in one place. You can also automate shipping, get shipping carrier discounts, and print labels from the online platform.

Shippo Pricing

Shippo offers users a few different pricing models to choose from. Your choice will depend primarily upon the number of shipments you send out each month. Plans do not include the actual postage or shipping costs for sending out your packages.

Here are the available Shippo pricing plans:

Shippo Starter Plan

Shippo’s Starter plan costs $0/month, but it’s not completely free to use. You can expect to pay $0.05 per shipping label plus the cost of postage.

The Starter plan includes these features:

• One user account
• Web app
• USPS, UPS, and DHL Express discounts
• API access
• Global carrier discounts
• Use your negotiated rates
• Unlimted carrier accounts
• Unlimited platform integrations
• API for orders endpoint and batch endpoint
• Multi-piece shipments
• Insurance at 1.25% of package value
• US address validation
• Global address validation for $0.09 per package
• Tracking via API for $0.01 per package

Shippo Professional Plan

Shippo’s Professional plan costs $10-$200 per month plus the cost of postage. Pricing for the Professional plan is based on the number of orders you ship per month.

If your account exceeds its label limit in any given month, your subscription will be moved up to the appropriate level and your billing prorated. On the other hand, if your shipping volume drops, you can downgrade your service level. There are no refunds.

Here are the Professional plan rates:

• $10/month for 0-60 labels
• $25/month for 61-200 labels
• $35/month for 201-450 labels
• $50/month for 451-750 labels
• $75/month for 751-1,750 labels
• $100/month for 1,750-3,500 labels
• $125/month for 3,501-5,000 labels
• $150/month for 5,001-7,500
• $200/month for 7,501-10,000
• Custom pricing for more than 10,000 labels

The Professional plan includes everything in the Starter plan plus these additional features:

• No per-label fee
• Five user accounts
• Automations
• Custom branding for packing slips
• Custom branding and text for email notifications
• Custom branding for tracking pages
• Insurance for 1% of package value
• Global address validation for $0.08 per package

Shippo Premier Plan

Shippo’s Premier plan is available at custom pricing and includes everything in the Professional plan, plus:

• Technical implementation assistance
• Dedicated customer support
• 15 user accounts
• Integration specialist
• Global address verification for $0.06 per package

Note: Shippo frequently offers significant discounts on its plans. Be sure to keep an eye out for available promotions. 

Shippo Features

Shippo comes with basic features built-in, but it’s missing some important features that larger businesses may need. For example, Shippo does not currently include important security features such as customizable user permissions. Here’s a rundown of some key features:

Discounts

Shippo advertises discounted rates for USPS, DHL Express, UPS, and others. With Shippo, it’s easy to compare real-time rates across carriers, so you can make the most cost-efficient choice for each shipment. If you already have an account with any of the 85+ carriers in Shippo’s global network, you can connect your own account so you can access your own negotiated rates.

Shippo also lets users access USPS Priority Mail Cubic. Cubic pricing is based on package size and distance traveled, not its weight, so if you frequently mail heavy packages this could be a good option.

Multi-Channel Sync

Shippo integrates with 21 eCommerce platforms, including Shopify, WooCommerce, and BigCommerce, as well as nine major marketplaces, including Amazon, eBay, and Etsy.

Shippo will help you sync orders automatically and you can manage everything from one admin.

Tracking

Shippo’s tracking API provides uniform shipment status across all carriers. You will have to pay $0.01 per tracking number. For that penny, you’ll receive full tracking history, current shipment status, origin and destination location, estimated delivery date, and delivery service level. Tracking information is automatically emailed to customers.

Order Management

When you integrate your eCommerce platform or marketplace account, Shippo seamlessly pulls in orders to fulfill.

Reports

Shippo enables you to view reports on how much you’ve spent on shipping, the number of labels you purchase daily, and the average price per package.

Shipping Labels

You can access Shippo’s batch label printing features and print up to 100 labels at once. Scan-based return label features allow you to include return labels in your shipments; you’ll be charged only if the labels are used.

International Shipping

Foreign addresses and customs forms can be handled through the Shippo API. You will need to create a customs declaration and list items inside international shipments. Shippo automatically creates the three commercial invoices most international shippers require.

Shippo supports international shipments from the US with 12 carriers, including USPS, UPS, DHL, FedEx, and Globegistics. Additionally, Shippo supports international shipments originating from five other countries: Australia, Canada, France, Germany, and the UK.

Postage Payment & Refunds

If you print a label you don’t end up using or spoil somehow, you can request a refund from the Orders Page or Shipment Page. Refunds are applied as a credit to your Shippo account, and you can use that toward future labels. Refunds typically take 14 business days.

Package Pickup

You can schedule package pickups from USPS and DHL Express directly within the Shippo web app. USPS pickup requires at least one of these package types: First-Class Package/Mail Service, Priority Mail Express, Priority Mail, any international service, or any return service. Only one package pickup is allowed per day.

If you want a pickup for FedEx or UPS packages, you will need to do that through the carrier’s website.

Is Shippo User-Friendly?

Shippo’s dashboard is well organized and easy to learn to use. Shippo customers love the clean, intuitive user interface. It’s easy to integrate all your sales channels with Shippo – all you need are your store/marketplace account credentials.

Shipping and return labels are fast and easy to generate since all order details are automatically loaded into Shippo. Plus, tracking information is automatically generated and sent to customers. The shipping software provider also makes it simple to compare rates from different carriers and import your own shipping carrier accounts to your admin dashboard.

Shippo Customer Service & Support

Shippo offers a number of different customer support resources. You can contact a representative via email and live chat, and you’ll also find a few self-help options available.

What you won’t find is a phone number to call for help if you need it, because Shippo does not offer telephone support.

Here are Shippo’s support options:

• Email: All users have access to personalized support via email.
• Support Form: Submit a support form, and customer support will reach out to you via email.
• Live Chat: All users can access customer support through live chat.
• Help Center: Search Shippo’s Help Center for articles and FAQs that answer your questions.
• Knowledge: Shippo’s offers access to articles and expert advice on numerous relevant topics.
• Videos: Shippo’s YouTube page features short tutorial videos that teach Shippo’s basic features.
• Find An Adviser: Users on the Premier plan gain access to dedicated customer support.
• Blog: Read product announcements and articles on efficient shipping practices. on The Delivery, Shippo’s blog.
• Social Media: Shippo has active accounts on Twitter, Facebook, LinkedIn, and YouTube.

Shippo Integrations & Add-Ons

Shippo integrates with 21 big-name eCommerce platforms, nine eCommerce marketplaces, 17 order and inventory management systems, 9 finance and ERPs,  and 14 services like Zapier, Dsco, DSYNC, and Stitch. eCommerce names you might recognize include eBay, Amazon, Mercari, OfferUp, and Vinted. eCommerce platforms include Shopify, Square, WooCommerce, BigCommerce, Squarespace, Magento, Volusion, and Ecwid.

You can integrate Shippo with partners like Returnly and Return Magic. Carrier partners include USPS, FedEx, UPS, and DHL Express as well as an impressive number of regional and international carriers. You can also import order information to Shippo via CSV files or by connecting your software via Shippo’s API for Order Endpoint.

Shippo Reviews, Complaints, & Testimonials

In general, customers approve of Shippo. However, the software still has room to improve, and customers aren’t shy about voicing their opinions.

Negative Shippo Reviews & Complaints

Here’s a brief list of the most common complaints users mention:

• Billing Issues: Users report unexpected charges on shipping labels and difficulties getting refunds on canceled postage.
• Poor Customer Support: There are a number of complaints regarding Shippo’s response time. It seems reps are slow to get back to email requests for support. Furthermore, some customers are frustrated that they cannot call in with questions.
• Mediocre Discounts: Some users say that Shippo’s discounted shipping rates are not as low as those offered by its competitors.

Positive Shippo Reviews & Testimonials

Here are the most common reasons Shippo users approve of the platform:

• Easy To Use: Shippo is very easy to use. Most business owners can figure out basic features without ever needing to visit the support documentation.
• Easily Integrates: Shippo integrates easily with many popular shopping carts, which makes daily operations a whole lot easier.
• Flexible Pricing Model: Many merchants love the free plan as well as the flexible pricing that lets smaller merchants access automated shipping at a very low rate. Shippo also offers the Premier plan that will better suit larger sellers.

Final Verdict Of Shippo

If you’re looking for shipping software that lets you pay for only the services you need, Shippo may be the way to go. Shippo’s flexible pricing models make the software accessible to many different types of merchants. Also, Shippo’s simple UI and strong usability result in software that is a great option for merchants without a lot of technical experience.

Shippo is not a perfect option. Customer service could use some improvement, and there are a few areas, such as security, where Shippo could expand its features. You may be able to find another shipping solution that offers better discounts, too.

Shippo works best for sellers who ship up to 5,000 orders per month. If you ship more than that, you’ll likely need access to a more expansive set of features than Shippo has to offer. However, for merchants who fall within that window, Shippo is a solid option.

If you’re interested in testing Shippo, sign up for a free trial or test out the free Starter plan. To learn more about the range of shipping options available to you, check out this comparison chart of our favorite shipping software to find a shipping solution that will work for you!

FAQs: Shippo Shipping Software

The Merchant Maverick Seal of Approval 🏆

Shippo	Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shippo for yourself.

The Merchant Maverick Seal of Approval 🏆

Shippo	Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shippo for yourself.

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