Shippo Review

Shippo’s Starter plan costs $0/month, but it’s not completely free to use. You can expect to pay $0.05 per shipping label plus the cost of postage.

The Starter plan includes these features:

• One user account
• Web app
• USPS, UPS, and DHL Express discounts
• Rates at a glance
• API access
• Global carrier discounts
• Basic reporting
• Unlimited carrier accounts
• Unlimited platform integrations
• API for orders endpoint and batch endpoint
• Multi-piece shipments
• Domestic shipping insurance at 1.25% of package value
• International shipping insurance at 1.5% of package value
• US address validation
• Global address validation for $0.09 per package
• Tracking via API for $0.01 per package

Shippo’s Professional plan costs $10-$200 per month plus the cost of postage. Pricing for the Professional plan is based on the number of orders you ship per month. Shippo does offer a 30-day free trial for this plan.

If your account exceeds its label limit in any given month, your subscription will be moved up to the appropriate level and your billing prorated. On the other hand, if your shipping volume drops, you can downgrade your service level. There are no refunds.

Here are the Professional plan rates:

• $10/month for 0-60 labels
• $25/month for 61-200 labels
• $35/month for 201-450 labels
• $50/month for 451-750 labels
• $75/month for 751-1,750 labels
• $100/month for 1,750-3,500 labels
• $125/month for 3,501-5,000 labels
• $150/month for 5,001-7,500
• $200/month for 7,501-10,000
• Custom pricing for more than 10,000 labels

The Professional plan includes everything in the Starter plan plus these additional features:

• No per-label fee
• Five user accounts
• Automations
• Custom branding for packing slips
• Custom branding and text for email notifications
• Custom branding for tracking pages
• Customer support available via live chat, phone, and email
• Global address validation for $0.08 per package

Shippo’s Premier plan is available at custom pricing and includes everything in the Professional plan, plus:

• Technical implementation assistance
• Advanced reporting
• Dedicated customer support
• 15 user accounts
• Integration specialist
• Global address verification for $0.06 per package

Shippo advertises discounted rates for USPS, DHL Express, FedEx, UPS, and others. With Shippo, it’s easy to compare real-time rates across carriers, so you can make the most cost-efficient choice for each shipment. If you already have an account with any of the 85+ carriers in Shippo’s global network, you can connect your account so you can access your own negotiated rates.

Shippo also lets users access USPS Priority Mail Cubic. Cubic pricing is based on package size and distance traveled, not its weight, so if you frequently mail heavy packages this could be a good option.

Shippo integrates with 21 eCommerce platforms, including Shopify, Squarespace, Square, WooCommerce, Wix, and BigCommerce, as well as 10 major marketplaces, including Amazon, eBay, and Walmart.

Shippo will help you sync orders automatically and you can manage everything from one admin account dashboard.

Shippo’s tracking API provides uniform shipment status across all carriers. You will have to pay $0.01 per tracking number, but you definitely get a good bang for your buck (or penny, in this case).

With a Shippo tracking number, you’ll receive full tracking history, current shipment status, origin and destination location, estimated delivery date, and delivery service level. Tracking information is automatically emailed to customers.

When you integrate your eCommerce platform or marketplace account, Shippo seamlessly pulls in orders to fulfill.

Shippo partners with almost 20 popular order and inventory management platforms like Freestyle Solutions, Fishbowl, and ZoneSmart.

Looking for some niche features/services you might not find in other shipping apps?

Shippo offers integration with partners like:

• Returnly: The only return solution that lets customers get the right item before returning the wrong one at no risk to the merchant.
• Zapier: Easy automation that syncs data between your web apps leaving more time for other important tasks.
• TruePill: Software-powered “pharmacy of the future” API that fulfills medications in 50 states from their facilities. Works directly with D2C brands like Hims and Nurx.

Shippo enables you to view reports on how much you’ve spent on shipping, the number of labels you purchase daily, and the average price per package. This information can be invaluable for small businesses that are looking to lower their costs when it comes to shipping.

You can access Shippo’s batch label printing features and print up to 100 labels at once. Scan-based return label features allow you to include return labels in your shipments; you’ll be charged only if the labels are used.

Foreign addresses and customs forms can be handled through the Shippo API. You will need to create a customs declaration and list items inside international shipments. Shippo automatically creates the three commercial invoices most international shippers require.

Shippo supports international shipments from the US with 12 carriers, including USPS, UPS, DHL, FedEx, and Globegistics. Additionally, Shippo supports international shipments originating from five other countries: Australia, Canada, France, Germany, and the UK.

If you print a label you don’t end up using, you can request a refund from the Orders Page or Shipment Page. Refunds are applied as a credit to your Shippo account, and you can use that toward future labels. Refunds typically take 14 business days.

You can schedule free package pickups from USPS and DHL Express directly within the Shippo web app. USPS pickup requires at least one of these package types: First-Class Package/Mail Service, Priority Mail Express, Priority Mail, any international service, or any return service. Only one package pickup is allowed per day.

If you want a pickup for FedEx or UPS packages, you will need to do that through the carrier’s website.

Here’s a brief list of the most common complaints users mention:

• Billing Issues: Users report unexpected charges on shipping labels and difficulties getting refunds on canceled postage.
• Poor Customer Support: There are several complaints regarding Shippo’s response time. It seems reps are slow to get back to email requests for support.
• Mediocre Discounts: Some users say that Shippo’s discounted shipping rates are not as low as those offered by its competitors.

Here are the most common reasons Shippo users approve of the platform:

• Easy To Use: Shippo is very easy to use. Most business owners can figure out basic features without ever needing to visit the support documentation.
• Easily Integrates: Shippo integrates easily with many popular shopping carts, which makes daily operations a whole lot easier.
• Flexible Pricing Model: Many merchants love the free plan as well as the flexible pricing that lets smaller merchants access automated shipping at a very low rate. Shippo also offers the Premier plan that will better suit larger sellers.