Shippo Review 2023
Shippo is a shipping platform that integrates with your shopping cart and marketplaces. Businesses can easily import orders, purchase shipping labels, and print packing slips.
Shippo

Total Rating | 4.0 |
---|---|
Pricing | Good |
Features | Good |
Customer Service | Fair |
Integrations & Add-Ons | Excellent |
Reviews, Complaints, & Testimonials | Good |
Pros
- Easy to use
- Numerous eCommerce integrations
- Free plan
Cons
- Limited customer support
- Advanced features lacking
Shippo Overview
Shippo is a shipping platform that simplifies eCommerce processes. By integrating Shippo shipping with your shopping cart and marketplaces, you can easily import orders, purchase shipping labels, and print packing slips. It’s easy to install and learn, and, depending on your daily order load, it could be the cheapest shipping solution you can find for your online store (the company even offers a limited free plan!)
A close look at Shippo does reveal a few drawbacks. The software lacks key features that may be deal-breakers for some merchants, and customer support is available only by email and live chat.
Nevertheless, if you’re in the market for a shipping app, keep reading to learn if you should use Shippo for your shipping needs.
Table of Contents
What Is Shippo?
Shippo is a shipping software that helps eCommerce business owners simplify their shipping process. Shippo allows you to connect all your online sales channels and manage shipping in one place. You can also automate shipping, get shipping carrier discounts, and print labels from the online platform.
Shippo Pricing
Shippo Plans | Price | When To Use |
---|---|---|
Shippo Starter Plan | $0/month | If you have a small budget and only need one user account |
Shippo Professional Plan | $10/month-$200/month | If you want shipping automation, branding, and only need up to five users |
Shippo Premier Plan | Custom pricing | If you need up to 15 users and more technical support |
Shippo offers users a few different pricing models to choose from. Your choice will depend primarily upon the number of shipments you send out each month. Plans do not include the actual postage or shipping costs for sending out your packages.
Here are the available Shippo pricing plans:
Shippo Starter Plan
Shippo’s Starter plan costs $0/month, but it’s not completely free to use. You can expect to pay $0.05 per shipping label plus the cost of postage.
The Starter plan includes these features:
- One user account
- Web app
- USPS, UPS, and DHL Express discounts
- API access
- Global carrier discounts
- Use your negotiated rates
- Unlimted carrier accounts
- Unlimited platform integrations
- API for orders endpoint and batch endpoint
- Multi-piece shipments
- Insurance at 1.25% of package value
- US address validation
- Global address validation for $0.09 per package
- Tracking via API for $0.01 per package
Shippo Professional Plan
Shippo’s Professional plan costs $10-$200 per month plus the cost of postage. Pricing for the Professional plan is based on the number of orders you ship per month.
If your account exceeds its label limit in any given month, your subscription will be moved up to the appropriate level and your billing prorated. On the other hand, if your shipping volume drops, you can downgrade your service level. There are no refunds.
Here are the Professional plan rates:
- $10/month for 0-60 labels
- $25/month for 61-200 labels
- $35/month for 201-450 labels
- $50/month for 451-750 labels
- $75/month for 751-1,750 labels
- $100/month for 1,750-3,500 labels
- $125/month for 3,501-5,000 labels
- $150/month for 5,001-7,500
- $200/month for 7,501-10,000
- Custom pricing for more than 10,000 labels
The Professional plan includes everything in the Starter plan plus these additional features:
- No per-label fee
- Five user accounts
- Automations
- Custom branding for packing slips
- Custom branding and text for email notifications
- Custom branding for tracking pages
- Insurance for 1% of package value
- Global address validation for $0.08 per package
Shippo Premier Plan
Shippo’s Premier plan is available at custom pricing and includes everything in the Professional plan, plus:
- Technical implementation assistance
- Dedicated customer support
- 15 user accounts
- Integration specialist
- Global address verification for $0.06 per package
Note: Shippo frequently offers significant discounts on its plans. Be sure to keep an eye out for available promotions.
Shippo Features
Shippo comes with basic features built-in, but it’s missing some important features that larger businesses may need. For example, Shippo does not currently include important security features such as customizable user permissions. Here’s a rundown of some key features:
Discounts
Shippo advertises discounted rates for USPS, DHL Express, UPS, and others. With Shippo, it’s easy to compare real-time rates across carriers, so you can make the most cost-efficient choice for each shipment. If you already have an account with any of the 85+ carriers in Shippo’s global network, you can connect your own account so you can access your own negotiated rates.
Shippo also lets users access USPS Priority Mail Cubic. Cubic pricing is based on package size and distance traveled, not its weight, so if you frequently mail heavy packages this could be a good option.
Related: Here’s how to get the cheapest shipping rates for your specific package sizes and destinations.
Multi-Channel Sync
Shippo integrates with 21 eCommerce platforms, including Shopify, WooCommerce, and BigCommerce, as well as nine major marketplaces, including Amazon, eBay, and Etsy.
Shippo will help you sync orders automatically and you can manage everything from one admin.
Tracking
Shippo’s tracking API provides uniform shipment status across all carriers. You will have to pay $0.01 per tracking number. For that penny, you’ll receive full tracking history, current shipment status, origin and destination location, estimated delivery date, and delivery service level. Tracking information is automatically emailed to customers.
Order Management
When you integrate your eCommerce platform or marketplace account, Shippo seamlessly pulls in orders to fulfill.
Reports
Shippo enables you to view reports on how much you’ve spent on shipping, the number of labels you purchase daily, and the average price per package.
Shipping Labels
You can access Shippo’s batch label printing features and print up to 100 labels at once. Scan-based return label features allow you to include return labels in your shipments; you’ll be charged only if the labels are used.
International Shipping
Foreign addresses and customs forms can be handled through the Shippo API. You will need to create a customs declaration and list items inside international shipments. Shippo automatically creates the three commercial invoices most international shippers require.
Shippo supports international shipments from the US with 12 carriers, including USPS, UPS, DHL, FedEx, and Globegistics. Additionally, Shippo supports international shipments originating from five other countries: Australia, Canada, France, Germany, and the UK.
Postage Payment & Refunds
If you print a label you don’t end up using or spoil somehow, you can request a refund from the Orders Page or Shipment Page. Refunds are applied as a credit to your Shippo account, and you can use that toward future labels. Refunds typically take 14 business days.
Package Pickup
You can schedule package pickups from USPS and DHL Express directly within the Shippo web app. USPS pickup requires at least one of these package types: First-Class Package/Mail Service, Priority Mail Express, Priority Mail, any international service, or any return service. Only one package pickup is allowed per day.
If you want a pickup for FedEx or UPS packages, you will need to do that through the carrier’s website.
Is Shippo User-Friendly?
Shippo’s dashboard is well organized and easy to learn to use. Shippo customers love the clean, intuitive user interface. It’s easy to integrate all your sales channels with Shippo – all you need are your store/marketplace account credentials.
Shipping and return labels are fast and easy to generate since all order details are automatically loaded into Shippo. Plus, tracking information is automatically generated and sent to customers. The shipping software provider also makes it simple to compare rates from different carriers and import your own shipping carrier accounts to your admin dashboard.
Shippo Customer Service & Support
Shippo Support | Availability |
---|---|
Phone Support | |
Email Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Representative | On Premium plan only |
Knowledge Base or Help Center | |
Videos & Tutorials | |
Company Blog | |
Social Media |
Shippo offers a number of different customer support resources. You can contact a representative via email and live chat, and you’ll also find a few self-help options available.
What you won’t find is a phone number to call for help if you need it, because Shippo does not offer telephone support.
Here are Shippo’s support options:
- Email: All users have access to personalized support via email.
- Support Form: Submit a support form, and customer support will reach out to you via email.
- Live Chat: All users can access customer support through live chat.
- Help Center: Search Shippo’s Help Center for articles and FAQs that answer your questions.
- Knowledge: Shippo’s offers access to articles and expert advice on numerous relevant topics.
- Videos: Shippo’s YouTube page features short tutorial videos that teach Shippo’s basic features.
- Find An Adviser: Users on the Premier plan gain access to dedicated customer support.
- Blog: Read product announcements and articles on efficient shipping practices. on The Delivery, Shippo’s blog.
- Social Media: Shippo has active accounts on Twitter, Facebook, LinkedIn, and YouTube.
Shippo Integrations & Add-Ons
Shippo integrates with 21 big-name eCommerce platforms, nine eCommerce marketplaces, 17 order and inventory management systems, 9 finance and ERPs, and 14 services like Zapier, Dsco, DSYNC, and Stitch. eCommerce names you might recognize include eBay, Amazon, Mercari, OfferUp, and Vinted. eCommerce platforms include Shopify, Square, WooCommerce, BigCommerce, Squarespace, Magento, Volusion, and Ecwid.
You can integrate Shippo with partners like Returnly and Return Magic. Carrier partners include USPS, FedEx, UPS, and DHL Express as well as an impressive number of regional and international carriers. You can also import order information to Shippo via CSV files or by connecting your software via Shippo’s API for Order Endpoint.
Shippo Reviews, Complaints, & Testimonials
In general, customers approve of Shippo. However, the software still has room to improve, and customers aren’t shy about voicing their opinions.
Negative Shippo Reviews & Complaints
Here’s a brief list of the most common complaints users mention:
- Billing Issues: Users report unexpected charges on shipping labels and difficulties getting refunds on canceled postage.
- Poor Customer Support: There are a number of complaints regarding Shippo’s response time. It seems reps are slow to get back to email requests for support. Furthermore, some customers are frustrated that they cannot call in with questions.
- Mediocre Discounts: Some users say that Shippo’s discounted shipping rates are not as low as those offered by its competitors.
Positive Shippo Reviews & Testimonials
Here are the most common reasons Shippo users approve of the platform:
- Easy To Use: Shippo is very easy to use. Most business owners can figure out basic features without ever needing to visit the support documentation.
- Easily Integrates: Shippo integrates easily with many popular shopping carts, which makes daily operations a whole lot easier.
- Flexible Pricing Model: Many merchants love the free plan as well as the flexible pricing that lets smaller merchants access automated shipping at a very low rate. Shippo also offers the Premier plan that will better suit larger sellers.
Final Verdict Of Shippo
If you’re looking for shipping software that lets you pay for only the services you need, Shippo may be the way to go. Shippo’s flexible pricing models make the software accessible to many different types of merchants. Also, Shippo’s simple UI and strong usability result in software that is a great option for merchants without a lot of technical experience.
Shippo is not a perfect option. Customer service could use some improvement, and there are a few areas, such as security, where Shippo could expand its features. You may be able to find another shipping solution that offers better discounts, too.
Shippo works best for sellers who ship up to 5,000 orders per month. If you ship more than that, you’ll likely need access to a more expansive set of features than Shippo has to offer. However, for merchants who fall within that window, Shippo is a solid option.
If you’re interested in testing Shippo, sign up for a free trial or test out the free Starter plan. To learn more about the range of shipping options available to you, check out this comparison chart of our favorite shipping software to find a shipping solution that will work for you!
FAQs: Shippo Shipping Software
The Merchant Maverick Seal of Approval 🏆
Shippo ![]() |
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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shippo for yourself.
The Merchant Maverick Seal of Approval 🏆
Shippo ![]() |
---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shippo for yourself.
The software seems relatively robust, however after attempting to set up an API the company blocked my account and required me to send in a variety of information including a live image of an ID, previous invoices and other nonsensical items just to be able to ship goods? I would not recommend this service.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: eGraphix Supplies Inc
Shippo enables large corporations like UPS to abuse small companies. We recently signed in with them and in a period of 5 weeks have received 3 illegitimate charges from UPS for auditing packages where they made up the dimensions of the packages. One of the charges was for $1,024 for a UPS ground package that weighted 19 lb going from Tennessee to New Hampshire. We provided pictures of the package and enough evidence to Shippo while UPS never provided any evidence whatsoever, and still Shippo kept our money that we are still trying to recover. When we said that we were going to raise the case with our banking institutions about this illegitimate charges, Shippo’s representative threatened us with freezing our account. It is not that we care about keeping the account open, but we can’t yield to this kind of threat. This should not be allowed in US today. Enabling an 86 billion company to abuse a small minority owned company that is struggling to survey through this Covid-19 crisis should be illegal in this country and at any time.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: SafariWorks Decor
I gave a one-star rating since a zero-star rating isn’t possible. Shippo seems like a scam. My company signed up, entered credit card information for billing and attempted to ship our first parcel. Shippo wouldn’t process the order so we contacted their chat support. They wanted private, personal information like passport or driver’s license to remove the “block” on our account. We are a company, not an individual. There’s no way anyone at our company – or anyone reading this review – should provide personally identifying information to Shippo. UPS doesn’t require it. FedEx doesn’t require it. None of our other shipping brokers require it. There is simply no legitimate reason for Shippo to have your personal information. AVOID THEM AT ALL COSTS!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: WebBuildersny
I tried shippo API 2 times, both times after a week I got an API error that my account has been suspended. I didnt do anything suspicious (the accounts were still in testing. I never even used it in live mode) soppurt couldn’t resolve the issue in time ( when the website needed to be published)
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Lawson Equipment
Shippo advertises low international DHL rates but then charges you with “Remote Area and Dimensional Surcharges” weeks later. For instance, we sent two shipment to Tasmania at an advertised rate of $100.25 & $39.14. But then two weeks later they charged us an additional $47.92 for a (Remote Area Service and Dimensional Surcharge) for one package and an additional $40.00 for a (Remote Area Service) for the other one. So advertised rates of $139.39, but actual charges of $227.31When I asked Shippo about it, they sent me a 234 page pdf from DHL on remote service areas. So buyer beware.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Heirloom Traditions Paint
No stars, going on 5 days with no support, terrible customer service and continual crashes. We can’t just wait five days and not ship things,
This comment refers to an earlier version of this review and may be outdated.
Meh, savings are greatly exaggerated. I save about 10% on flat rate boxes which is nice but the last 3 packages I went to ship that were larger were significantly more expensive through shippo. For example, I had a large 13 lb package, shippo’s cheapest shown price was $66 through USPS priority mail while through the USPS website it was only $46 for the same exact service and UPS was $34. No idea where Shippo gets their prices from, I will continue to use them for flat rate packages but nothing else.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Gary's Neat Stuff
Nothing but unresolved issues since Shippo took over shipping from Canada Post with Ebay. Half the time transfer from Ebay to ship a sale doesn’t register. Went to change my address on my account and edit screen wouldn’t work. Had unsuccessful contact and suggestions to remedy this from their help crew. Finally cancelled account and attempted to start over only to find I can’t use my email address as it has been suspended by them to re-register. Sorry Ebay has picked them to service their clients. I’ll just stick with Canada Post web site postage from now on.
This comment refers to an earlier version of this review and may be outdated.
It was a five star until this last week. Lack of support. Going on 7 days and issue is not resolved. Not sure if they are going thru changes or understaffed.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Good Used Goods
I did like shippo. Until they decided to auto bill me a monthly amount of $10 for a subscription i did not set up for. Further more they have removed the Canada post discounts you may have had. That depends on the volume of shipping. For example I had a package 8 x 6 x 4 inches and 1lb. Cost to ship it within province with shippo was $12.18, is now $14 (No more Canada post discount!) Also for me to ship with Canada post direct off the website was only $11.18! So cheaper then shippo that ebay try to make you auto use. Best bet is to use pay pay/canada post or Freightcom.com Same package with freightcom was $9.90 and took 2 days with tracking. Last month I saved $460 on shipping not using shippo. GIVE UP ON THESE GREEDY PIGS AND MOVE ON TO BETTER THINGS! IT SAVES MONEY AND TIME NEVER USING SHIPPO. I ship 100 plus items a month so I do have a good idea on shipping and they are the worst. My other big issue is being charged over weight on packages that I check with Canada post and have Canada Post scale weights on! Currently in a battle with shippo about this and will be taking legal action soon.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Black Dog Enterprises
My main questions is if I ship small packages 1st class, do I get a tracking number with those packages?
This comment refers to an earlier version of this review and may be outdated.
Hi Gary,
If using USPS it doesn’t look like you’d receive a tracking number. This link may be a good resource for you. I hope that helps!
This comment refers to an earlier version of this review and may be outdated.