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Shippo Review

    Kate Hoots
  • 12 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Kate Hoots

Kate Hoots

Expert Analyst & Reviewer at Merchant Maverick
An expert in online sales, Kate Hoots has been writing about small business eCommerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degee in English Literature from Lewis & Clark College.
Kate Hoots
View Kate Hoots's professional experience on LinkedIn.



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Shippo



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Shippo



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers.

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12 Comments

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    BrettC

    The software seems relatively robust, however after attempting to set up an API the company blocked my account and required me to send in a variety of information including a live image of an ID, previous invoices and other nonsensical items just to be able to ship goods? I would not recommend this service.

    1
      GABRIEL GUZMAN

      Organization Name: eGraphix Supplies Inc

      Shippo enables large corporations like UPS to abuse small companies. We recently signed in with them and in a period of 5 weeks have received 3 illegitimate charges from UPS for auditing packages where they made up the dimensions of the packages. One of the charges was for $1,024 for a UPS ground package that weighted 19 lb going from Tennessee to New Hampshire. We provided pictures of the package and enough evidence to Shippo while UPS never provided any evidence whatsoever, and still Shippo kept our money that we are still trying to recover. When we said that we were going to raise the case with our banking institutions about this illegitimate charges, Shippo’s representative threatened us with freezing our account. It is not that we care about keeping the account open, but we can’t yield to this kind of threat. This should not be allowed in US today. Enabling an 86 billion company to abuse a small minority owned company that is struggling to survey through this Covid-19 crisis should be illegal in this country and at any time.

      1
      • Organization Name: eGraphix Supplies Inc

      This comment refers to an earlier version of this review and may be outdated.

      Toby

      Organization Name: SafariWorks Decor

      I gave a one-star rating since a zero-star rating isn’t possible. Shippo seems like a scam. My company signed up, entered credit card information for billing and attempted to ship our first parcel. Shippo wouldn’t process the order so we contacted their chat support. They wanted private, personal information like passport or driver’s license to remove the “block” on our account. We are a company, not an individual. There’s no way anyone at our company – or anyone reading this review – should provide personally identifying information to Shippo. UPS doesn’t require it. FedEx doesn’t require it. None of our other shipping brokers require it. There is simply no legitimate reason for Shippo to have your personal information. AVOID THEM AT ALL COSTS!

      1
      • Organization Name: SafariWorks Decor

      This comment refers to an earlier version of this review and may be outdated.

      Tovi

      Organization Name: WebBuildersny

      I tried shippo API 2 times, both times after a week I got an API error that my account has been suspended. I didnt do anything suspicious (the accounts were still in testing. I never even used it in live mode) soppurt couldn’t resolve the issue in time ( when the website needed to be published)

      1
      • Organization Name: WebBuildersny

      This comment refers to an earlier version of this review and may be outdated.

      Lawson

      Organization Name: Lawson Equipment

      Shippo advertises low international DHL rates but then charges you with “Remote Area and Dimensional Surcharges” weeks later. For instance, we sent two shipment to Tasmania at an advertised rate of $100.25 & $39.14. But then two weeks later they charged us an additional $47.92 for a (Remote Area Service and Dimensional Surcharge) for one package and an additional $40.00 for a (Remote Area Service) for the other one. So advertised rates of $139.39, but actual charges of $227.31When I asked Shippo about it, they sent me a 234 page pdf from DHL on remote service areas. So buyer beware.

      1
      • Organization Name: Lawson Equipment

      This comment refers to an earlier version of this review and may be outdated.

      AMY McWilliams

      Organization Name: Heirloom Traditions Paint

      No stars, going on 5 days with no support, terrible customer service and continual crashes. We can’t just wait five days and not ship things,

      • Organization Name: Heirloom Traditions Paint

      This comment refers to an earlier version of this review and may be outdated.

      Scott B

      Meh, savings are greatly exaggerated. I save about 10% on flat rate boxes which is nice but the last 3 packages I went to ship that were larger were significantly more expensive through shippo. For example, I had a large 13 lb package, shippo’s cheapest shown price was $66 through USPS priority mail while through the USPS website it was only $46 for the same exact service and UPS was $34. No idea where Shippo gets their prices from, I will continue to use them for flat rate packages but nothing else.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Gary Purmal

        Organization Name: Gary's Neat Stuff

        Nothing but unresolved issues since Shippo took over shipping from Canada Post with Ebay. Half the time transfer from Ebay to ship a sale doesn’t register. Went to change my address on my account and edit screen wouldn’t work. Had unsuccessful contact and suggestions to remedy this from their help crew. Finally cancelled account and attempted to start over only to find I can’t use my email address as it has been suspended by them to re-register. Sorry Ebay has picked them to service their clients. I’ll just stick with Canada Post web site postage from now on.

        1
        • Organization Name: Gary's Neat Stuff

        This comment refers to an earlier version of this review and may be outdated.

        Steve B

        It was a five star until this last week. Lack of support. Going on 7 days and issue is not resolved. Not sure if they are going thru changes or understaffed.

          This comment refers to an earlier version of this review and may be outdated.

          Jory Beer

          Organization Name: Good Used Goods

          I did like shippo. Until they decided to auto bill me a monthly amount of $10 for a subscription i did not set up for. Further more they have removed the Canada post discounts you may have had. That depends on the volume of shipping. For example I had a package 8 x 6 x 4 inches and 1lb. Cost to ship it within province with shippo was $12.18, is now $14 (No more Canada post discount!) Also for me to ship with Canada post direct off the website was only $11.18! So cheaper then shippo that ebay try to make you auto use. Best bet is to use pay pay/canada post or Freightcom.com Same package with freightcom was $9.90 and took 2 days with tracking. Last month I saved $460 on shipping not using shippo. GIVE UP ON THESE GREEDY PIGS AND MOVE ON TO BETTER THINGS! IT SAVES MONEY AND TIME NEVER USING SHIPPO. I ship 100 plus items a month so I do have a good idea on shipping and they are the worst. My other big issue is being charged over weight on packages that I check with Canada post and have Canada Post scale weights on! Currently in a battle with shippo about this and will be taking legal action soon.

          1
          • Organization Name: Good Used Goods

          This comment refers to an earlier version of this review and may be outdated.

          Gary Flickinger

          Organization Name: Black Dog Enterprises

          My main questions is if I ship small packages 1st class, do I get a tracking number with those packages?

          • Organization Name: Black Dog Enterprises

          This comment refers to an earlier version of this review and may be outdated.

          Jessica Dinsmore

          Hi Gary,

          If using USPS it doesn’t look like you’d receive a tracking number. This link may be a good resource for you. I hope that helps!

            This comment refers to an earlier version of this review and may be outdated.

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