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SMB Global Review: Is SMB Global The Best High-Risk Payment Processor?

SMB Global is a great option for high-risk merchants looking for good pricing and contract terms with excellent customer service.

    Chris Motola
  • Last updated onUpdated

  • Frank Kehl
  • REVIEWED BY

    Frank Kehl

    Expert Contributor

Our content reflects the editorial opinions of our experts. While our site makes money through referral partnerships, we only partner with companies that meet our standards for quality, as outlined in our independent rating and scoring system.

SMB Global

Total Rating 3.9
Fees & Rates4.3

Products & Services5.0

Contract2.8

Sales & Advertising Transparency3.8

Customer Service3.5

User Reviews3.0

High-Risk Merchant Account Ratings Methodology

We research, evaluate, and test each high-risk payment processor that we review at Merchant Maverick, placing special emphasis on key characteristics to generate granular ratings for high-risk merchant account providers.

Weighted Rating Breakdown

Fees & Rates 25%
Products & Services 25%
Contract 20%
Sales & Advertising Transparency 15%
Customer Service 10%
User Reviews 5%

High-risk merchant accounts, by definition, require the provider to take on more risk and liability; they tend to be more expensive overall than traditional merchant accounts, with more fees and limitations. For this reason, our high-risk rating methodology differs from our standard credit card processor rating methodology, so we don’t mislead our readers by comparing apples and oranges. Many businesses in high-risk industries cannot qualify for a normal payment processing account. That said, there are good and bad options available in the high-risk space, and we judge these high-risk providers against each other to provide the most balanced assessment.

High-risk services can be complex, so we use a 24-point rubric to evaluate each provider. First, we look at pricing structure – interchange plus, subscription-based, tiered, or hybrid – giving the most points to providers that provide fair, transparent pricing and docking those that rely on tiered models. Then we examine rates, the presence and transparency of early termination fees, and any additional fees.

We also look at contract length and fairness and test out sales staff and customer service channels ourselves to ensure that the company uses reputable, above-the-board sales techniques. Finally, we take the company’s online reputation into account, reading customer reviews and comments.

Read more about how we rate high-risk merchant account providers.

Chris Motola

Chris Motola

Expert Contributor at Merchant Maverick
Chris has been writing about small business topics since 2003. He has been featured in Fox Business, ABC News, Yahoo Finance, GoBankingRates, Newsweek, BizJournals, and other publications. He has a Bachelor’s of Arts in English Writing Arts from SUNY Oswego, and a Masters of Science in Interactive Media from the University of Central Florida. He currently resides in the Hudson Valley region of New York.
Chris Motola
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The Merchant Maverick Seal of Approval 🏆

SMB Global


Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see SMB Global for yourself.

The Merchant Maverick Seal of Approval 🏆

SMB Global


Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see SMB Global for yourself.

Sources

To learn more about how we score our reviews, see our Credit Card Processor Rating Criteria.