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Vend POS Review: Will Vend’s Software & Pricing Fit Your Small Business?

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
2010
Location
New Zealand
Shannon Vissers

Shannon Vissers

Shannon is a writer and editor based in San Diego, CA. Shannon attended San Diego State University, graduating in 2005 with a BA in English. She is the former editor-in-chief of SteelOrbis, an online trade publication. Shannon has also published articles for LIVESTRONG.COM, eHow, Life'd, and other websites. She has been with Merchant Maverick since 2015, writing about POS software, small business loans, and financing for women entrepreneurs.



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Vend by Lightspeed for yourself.

The Merchant Maverick Seal of Approval 🏆

Vend by Lightspeed



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Vend by Lightspeed for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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76 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    timonium@wildbird.com

    Organization Name: Timonium Wild Bird Center

    It is difficult to say whose support is worse, WoldPay from FIS or VEND. I have been trying for five weeks to get my VEND POS Application to play. First it was Worldpay’s inability to fulfill on an authorization terminal – now its VEND’s inability to provide the technical support required to set it up. VEND claims to have 24/7 support – in reality they have when they get around to it support. Making a support appointment means that they are supposed to call you back at your appointed time. In reality, they seem to be challenged by the concept of time zones and this morning called at 0600 EDT instead of 0800 EDT.Based on my experience to date – I could not recommend VEND

    1
    • Organization Name: Timonium Wild Bird Center

    This comment refers to an earlier version of this review and may be outdated.

    Ken

    for the first few months vend was awesome but then covid-19 came and they have been nothing but unreliable, ive had problems with the daily reports, the debit paymemt bridge won’t signal to the debit machine half the time, the system crashes occasionally and the worse part is since the covid they stopped doing phone support so if you run into issues expect weeks before they get back to you and even then if they give you the wrong answer your waiting another week. They have cost me thousands in lost revenue and if something don’t change soon I’m going to have to switch again….. highly not recommended

    1

      This comment refers to an earlier version of this review and may be outdated.

      Campo

      Organization Name: Campo Marzio

      Vend is a basic POS system for its price. Here are some of my comments:1) They do not allow scanning of Supplier EAN/UPC barcodes (ex. If you sell a CocaCola soda can, then you cannot scan the barcode already on the can and Vend forces you to print a new barcode label for the can… makes no sense!)2) Very limited receipt / invoice customisations3) Has no ability to issue quotes4) Limited reporting abilities5) Product import abilities are limited and sometimes confusing6) Does not allow you to add product images to each SKU7) Vend works mainly off the Product Name and not the SKU as many POS systems do

      2
      • Organization Name: Campo Marzio

      This comment refers to an earlier version of this review and may be outdated.

      Eldri

      Organization Name: Cajubrasil

      I was very reluctant to sign up for Vend initially because the reviews were mixed and it was very expensive for the services it provided. However, after their pursuit of me as customer, I oblidged. While the features were limited, I used the services for a few months because at the time it was “fit for purpose”. But it’s my recent experience that completely turned me off. I recently transferred my business banking account which resulted in an updated credit card. Initially, my bank rejected their charges as their payment portal was not listed as accepted. Daily I was on the phone with vend support who assured me that there will be no additional charges as we worked through the issues. However, the minute the issue was resolved, my card was charged double. And the customer service representative that was responding to me on the hour, has yet to provide a solution or reverse the double charge. What’s worst is that there is no call center to contact. So you sit and wait until someone responds to you. Needless to say, no one is responding. Very poor experience.

      2
      • Organization Name: Cajubrasil

      This comment refers to an earlier version of this review and may be outdated.

      Dianne surard

      Organization Name: Soak

      We were thinking of switching to Vend from QuickBooks POS. I spent months researching POS systems and had it down to Lightspeed and Vend. After talking to a lot of people and doing demos from both companies, I was surprised to find out we can’t use Vend. It is a huge disappointment! All because of a tag printer! Vend is only compatible with one label printer, which in itself is surprising since it is a small printer that appears to be made for home use vs commercial use. However, more disappointing is that Vend only supports certain size tags. We have many small items and need to be able to use a tag smaller than 2 inches. Their answer was…sorry! There has to be other stores that use smaller tags??? Anyway, so much for all of their great features..we are forced to look elsewhere!

      1
      • Organization Name: Soak

      This comment refers to an earlier version of this review and may be outdated.

      todd ash

      My review is for Merchant Maverick. How can you give a misleading 5 stars for Vend if most of the 69 reviews are 1 and 2 stars? A little misleading wouldn’t you say? Business owners come here for an accurate assessment of a company, your ratings seem biased at best.

        This comment refers to an earlier version of this review and may be outdated.

        Jessica Dinsmore

        Hi Todd,

        Thanks for your feedback. To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. Best wishes!

          This comment refers to an earlier version of this review and may be outdated.

          Disha

          VEND was quite helpful but then it is very expensive especially for a startup. The customer support costs are quite a sore pin-prick to deal with. It was really taking toll on my restaurant business. I started using a newer, more affordable one – Waiterio. I strongly believe one should use POS that are custom-built for a specific industry due reduce operational costs.

          3

            This comment refers to an earlier version of this review and may be outdated.

            Mike Wawllace

            We migrated to Vend in August 2018, however I have been hesitant to switch to an annual plan in case we need to jump ship. We are a smaller shop (3 iPad registers, Shopify) and Vend meets all of the requirements in our evaluation: order syncing, COGS, ease of use…etc. However, I took for granted the basic features of a POS: ability to process credit cards and stability. We probably have lost around 2-3K in sales due to stability issues with the Paypal credit card integration. During certain weeks, we have to force quit these apps 2-3 times a day. I have worked with support, but other than updating apps and iOS, their hands are tied. In your POS evaluation, be sure to give weighting to one integrated system (Square, Shopify…etc). Now that Shopify supports COGS, I’m curious to give them a second look.All and all Vend is a decent system from a use and requirements perspective…I just wish it was more stable. Our tech support hours have increased 10X this year due to Vend.

            3

              This comment refers to an earlier version of this review and may be outdated.

              Bonnie Coffey

              Organization Name: Ideal Green Market Cooperative

              Thanks for your review of VEND. I had my reservations about using this POS software after we had some issues with customer support. I agree VEND will have to change how it operates and offer customer support free of charge. If their product works well, customer support issues should decrease.

              5
              • Organization Name: Ideal Green Market Cooperative

              This comment refers to an earlier version of this review and may be outdated.

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