Zoho Invoice Review

Pros

• Easy to use
• Excellent mobile apps
• Good customer support
• International invoicing

Cons

• Limitations on number of invoices sent
• Limited inventory

What Is Zoho Invoice?

Zoho Invoice is invoicing software that boasts multiple professional templates, a client portal, autoscheduling, and multilingual invoicing. Zoho Invoice also features strong mobile apps, excellent customer service, and other helpful business features, such as expense tracking and project management. And the best part? It’s completely free.

However, there are a few downsides. Zoho Invoice limits your number of invoices to 500 per year. And while there is a project manager feature, you are limited to just three projects at a time. There is also no true inventory feature.

If you need full-fledged accounting software, Zoho Books may be a better fit. However, if you’re looking for a free invoicing solution, Zoho Invoice is a great option.

Zoho Invoice Pricing

You can sign up with Zoho Invoice for free. There are no ads or hidden fees.

There are also no contracts, and you do not have to provide your credit card information.

Free

The Zoho Invoice Forever Free plan costs $0/month and includes:

• Up to 500 invoices/year
• Invoicing in 10+ languages
• Invoice scheduling
• Recurring invoices
• Payment reminders
• Digital signatures
• Contact management
• Quotes
• Payment gateway integrations
• Expenses
• Mileage tracking
• Time tracking
• Projects
• Customer portal
• Items
• Reports

Extra Costs & Fees

As far as add-ons specifically for Zoho Invoice, there aren’t any. However, you may opt to purchase other Zoho products — such as Zoho Books accounting software — which integrate with Zoho Invoice.

Overall, we love that Zoho Invoice is free, although we wish there were more add-on features available. Despite this small flaw, we give Zoho Invoice a rating of 4.8/5 for pricing.

Is Zoho Invoice Easy To Use?

Zoho Invoice is well-organized and easy to use. A comprehensive help section can walk you through any issues that might arise, but overall, it’s an intuitive interface. Zoho features multiple templates that are easily customizable. Customers can make payments online, and you can also set up automated reminders.

When you’re getting started, populating a customer list is simple, as is importing an existing list. The dashboard is functional, and you can assign permissions and create your preferences. There’s a decent amount to sort through, but it’s pretty easy to navigate through the extensive feature set. While there are a few reports of occasional glitches, the software is reliable overall.

Zoho Invoice integrates with 40+ apps. This includes other Zoho products such as Zoho Books, Zoho Projects, and Zoho CRM. Zoho Invoice also integrates with Slack, Microsoft 365, and Google Workspace, as well as payment processors such as Stripe and Authorize.Net. API is available for developers.

Mobile apps are available for both iOS and Android devices.

Overall, we find that Zoho Invoice is easy to use, even if you have no prior experience with invoicing software. This led to our rating of 4.7/5 for ease of use.

Zoho Invoice Features

Zoho Invoice offers lots of invoicing features and automations. This is especially impressive considering that the software is forever free.

The software does fall short in some areas — most notable, inventory and reporting. Still, the feature set is pretty great, which is why we give Zoho Invoice a rating of 4.3/5 in terms of features.

Here’s a breakdown of the software’s most notable features.

Zoho Invoice Customer Service & Support

Zoho Invoice offers excellent customer support and plenty of support resources for its users, which strongly influenced our rating of 4.9/5 in this category. Unfortunately, Zoho Invoice no longer offers phone support.

Emails and support forms are generally responded to within a few hours. There are also self-service resources available if you don’t want to wait. Support options include:

• Email
• Support forms
• In-software chatbot (if the chatbot doesn’t help, you can send an email to support)
• Knowledgebase with guides, how-to articles, FAQs, and more
• YouTube channel
• Social media profiles on X/Twitter, Facebook, Instagram, and LinkedIn

User Reviews

For the most part, Zoho Invoice is highly regarded by customers and receives strong ratings across the board. The software earns ratings of 4.7/5 (based on 340+ reviews) on G2, 7.9/10 (based on 40+ reviews) on TrustRadius, and 4.7/5 (based on 740+ reviews) on Software Advice.

We considered all user feedback when giving our own rating of 4.8/5 for this category.

Negative Zoho Invoice Reviews & Complaints

While most reviews are positive, there are a few complaints worth nothing. Some issues that users faced with Zoho Invoice include:

• Lack of integrations
• Poor customer support
• Software is hard to navigate
• Occasional glitches

It is worth noting that Zoho does a good job of responding to customer reviews and complaints both quickly and kindly, and representatives do what they can to set things right.

Positive Zoho Invoice Reviews

As mentioned, Zoho Invoice receives primarily positive reviews. Users most like:

• Ease of use
• Powerful mobile apps
• Friendly customer support
• International invoicing options
• Free invoicing

Is Zoho Invoice Secure?

Zoho Invoice uses 256-bit SSL encryption, two-factor authentication, and regular virus detection and prevention scanning. Zoho Invoice regularly backs up data onto multiple servers in undisclosed locations.

Additional physical measures are taken to ensure data security, including 24/7/365 surveillance, video monitoring, and bulletproof walls. Learn more about Zoho’s security measures by visiting the company’s website.

The Final Verdict: Is Zoho Invoice Worth It?

Zoho Invoice has a lot to offer, especially for free software — you won’t find an outdated interface spammed with ads here. Automations, international invoicing, solid mobile apps, and a client portal make this a strong invoicing choice. Extras like expense tracking, project management, and time tracking only sweeten the deal.

There are some areas where Zoho Invoice is lacking, though. The limitations of 500 invoices per year may take this software out of the running for some businesses, while businesses that seek more advanced features — such as inventory management and strong tax support — may find accounting software to be a better fit.

While not perfect, Zoho Invoice receives a respectable overall score of 4.6 out of 5 stars. Businesses that want budget-friendly software that’s easy to use, whether in the office or on the go, should consider giving Zoho Invoice a try. After all, there’s nothing to lose.