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Zoho Invoice Review

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Date Established
1996
Location
Pleasanton, CA

Pros

  • Easy to use
  • Excellent mobile apps
  • Good customer support
  • Advanced invoicing features
  • International invoicing
  • Attractive invoice templates

Cons

  • Limited integrations
  • No inventory

Overview

In 2008, Zoho created Zoho Invoice, a powerful invoicing software that has only gotten better over the years. When it comes to invoicing, Zoho Invoice simply can’t be beaten. With 16 templates to choose from, a beautiful client portal, the option to autoschedule invoices, and the ability to send invoices in 14 different languages, it’s easy to see why Zoho Invoice is our top 5-star invoicing software.

Zoho Invoice also offers strong mobile apps, excellent customer service, and a wide array of other helpful business features like expense tracking and project management. So what’s the catch?

There really isn’t one. The only downside we can nitpick is the small number of integrations and the lack of a true inventory feature. The only warning that we have regarding Zoho Invoice is that if you’re planning on purchasing the most expensive plan, you may as well purchase Zoho Books instead — its the same price but for a full-fledged accounting software with far more features. However, if you’re looking for just an invoicing solution, Zoho Invoice is a great option.

Continue reading to learn if Zoho Invoice is right for your business.

Tired of slow-paying customers? Looking for a more consistent cash flow? With invoice financing, it’s possible to get cash for your invoices right away. Learn more about invoice financing in our Merchant’s Guide To Invoice Financing guide and/or check out two of our favorites: BlueVine and Fundbox.

Pricing

You can sign up with Zoho Invoice for free, no contract and no credit card information required. Zoho Invoice offers a forever free plan in addition to three other paid pricing options. Subscription payments are made monthly; however, you can receive a discount of two free months for committing to an annual subscription. Zoho Books also offers a discount to qualifying nonprofits.

Zoho Invoice has slightly increased prices since our last review, and the prices listed below are per organization per month. Each plan has almost all of the same feature access (which is impressive for any software) and pricing levels vary depending on the number of users and number of customers you need to invoice.

Free

  • $0/month
  • Unlimited invoices and estimates
  • Invoice up to 5 customers
  • Client portal
  • Expense tracking
  • Project management
  • Time tracking
  • Reports
  • Multi-currency support
  • Multiple invoice languages
  • One user

Basic

  • $9/month
  • Unlimited invoices and estimates
  • Invoice up to 50 customers
  • Client portal
  • Expense tracking
  • Project management
  • Time tracking
  • Reports
  • Multi-currency support
  • Multiple invoice languages
  • One user

Standard

  • $19/month
  • Unlimited invoices and estimates
  • Invoice up to 500 customers
  • Client portal
  • Expense tracking
  • Project management
  • Time tracking
  • Reports
  • Multi-currency support
  • Multiple invoice languages
  • Three users

Professional

  • $29/month
  • Unlimited invoices and estimates
  • Invoice unlimited customers
  • Custom domain
  • Client portal
  • Expense tracking
  • Project management
  • Time tracking
  • Reports
  • Multi-currency support
  • Multiple invoice languages
  • 10 users

Start Zoho Invoice for free

Compare to other software options
SoftwarePricingEase of UseBusiness Size SupportedNext Steps

Monthly; starting from $15EasySmall to MediumSign up

Yearly; starting from $447Moderate to ComplexMedium to LargeSign up

Monthly; starting from $9Very EasySmallSign Up

Monthly; starting from $0Very EasySmallSign Up

Extra Costs

There are a few extra costs to be aware of:

  • Extra Users: Additional users cost an extra $2/month per user.
  • Snail Mail Credits: You can send invoices and estimates by mail directly through Zoho Invoice if you purchase snail mail credits. The cost is $1.50/credit. 1 credit is needed for US mail; 2 credits are needed for international mail.

Cloud-Based Or Locally-Installed

Cloud-based. No downloads or installation required.

Hardware & Software Requirements

As cloud-based software, Zoho Invoice works on nearly any device so long as you have an internet connection. Zoho Invoice has one of the best mobile device offerings out there, with robust apps for Apple products (iOS 9.0+), Androids (4.1+), Windows phones and tablets (Windows 8.1 or 10). They even have apps for apple watches, smart watches, and Kindles.

Specific Size Of Business

Zoho Invoice can be a good fit for small to mid-sized businesses looking for an easy way to manage their invoices. The forever free plan is particularly appropriate for freelancers and microbusinesses. The software can get expensive if you have more than ten users, but Zoho Invoice does provide plenty of user permissions and has a new “approve transactions” workflow for extra control.

Start Zoho Invoice for free

If you are considering the Zoho Invoice Professional plan, you should look into Zoho Books instead. You’ll receive more features and full-fledged accounting software for the same price. Check out our comprehensive Zoho Books review to learn more.

Ease Of Use

Zoho Invoice is well-organized and easy to use. It’s occasionally difficult to navigate, although there are plenty of great support resources to help you find what you’re looking for.

Features

Zoho Invoice offers tons of invoicing features and automations, especially in comparison to other invoicing software. Here are some of the most notable features:

  • Dashboard: The Zoho Invoice dashboard is made up of charts and graphs that help you keep up with your business’s activity. These graphs show Total Receivables; Sales and Expenses; Projects; Top Expenses; and Sales, Receipts, and Dues. You can change the color of your dashboard and interface, which is a cool touch.

Zoho Invoice Review

  • Invoicing: When it comes to invoicing, it doesn’t get better than Zoho. The software offers 16 invoice templates that are easy to customize. You can add discounts, shipping charges, attachments, and sales tax. You can also opt to add a salesperson to each invoice, as well as custom fields. Zoho Invoices supports invoice reminders, late fees, packing slips, and retainer invoices. In addition, the software supports recurring invoices and the ability to autoschedule invoices. Zoho Invoice also offers the unique feature to invoice your customers in 14 different languages and watermark your invoices for added security. Invoices can be sent as via email or snail mail.

Zoho Invoice Review

  • Estimates: There are also 16 estimate templates. You can easily duplicate estimates or convert estimates into invoices or projects. One unique touch is the ability to add an expiration date to your estimates.
  • Client Portal: Zoho Invoice has one of the best client portals out there. Clients can view their home dashboard, estimates, invoices, projects, and make partial or full payments directly through the portal. They can easily request estimate changes as well. You can also choose to let your client view the billable and unbillable hours attached to their project so far. The best part is, you get real-time notifications about when your invoices and estimates have been viewed and paid.

Zoho Invoice Review

  • Contact Management: The contact settings are particularly well developed. You can save your client’s basic contact information (i.e. name, business address, shipping address, etc.), as well as tax preferences, payment preferences, custom fields, and notes. You can even attach a default currency and language to each client. Each contact is given a dashboard where you can view their information, including any outstanding invoices. Even better, you can request customer reviews and testimonials straight from your customers.

Zoho Invoice Review

  • Expense Tracking: You can enter transactions manually (individually or in bulk), import transactions, connect to your bank account, or drag and drop receipt photos. You can create custom expense categories to easily organize your finances and can set recurring expenses. Note: Like almost all software using bank live feeds, Zoho Invoice partners with Yodlee, which may violate some banks’ Terms and Conditions. Consult with your bank to see whether live bank feeds are a good choice for you.
  • Item List: You can manage items in Zoho Invoice and can record the name, unit, rate, and description of a particular item. There is no way to track inventory.
  • Project Management: While you won’t find a tab for Projects, you can still create and track projects and tasks. You can add time, expenses, and attachments to projects. You can also create budgets and assign tasks to staff members. Furthermore, you can easily convert projects to invoices. When you click on each new project, you are taken to a project dashboard that includes charts and graphs showing the real-time progress of your project.

Zoho Invoice Review

  • Time Tracking: You and your staff can log billable and unbillable hours manually or with a built-in timer. The downside is that time has to be directly connected to a project, but Zoho Invoice does make it easy to bill the time to customers and to create timesheets.
  • Reports: Zoho Invoice offers 30 reports, which mostly revolve around sales and business activity. If you want more typical accounting reports, like a Profit & Loss statement, you’ll have to upgrade to Zoho Books. You can also request a weekly summary report to be sent to your email.
  • Default Email Messages: Through Zoho Invoice, you can set default emails for 10 different types of email, including invoices, customer statements, payment thank you’s, and more.
  • Mileage Deductions: You can easily track mileage deductions in Zoho Invoice.
  • Sales Tax: You can set as many sales taxes (and sales tax exemptions) as needed and even assign a specific tax default to a contact or item. Zoho Invoice also integrates with Avalara, a sales tax solution that automatically calculates sales tax rates based on your customer’s location.
  • Multi-Currency: Zoho Invoice supports over 170 different currencies. You can also send invoices in 14 different languages.
  • Importing/Exporting: Zoho Invoice has extensive importing capabilities and the importing process is quick and easy. You can import most anything via .csv or .tsv and can export data via .csv and .xls.
  • API: API is available for developers.

Customer Service & Support

In the past, Zoho Invoice had weak customer service — but this is the far distant past now. Zoho Invoice offers excellent customer support and tons of support resources for its users. Phone wait times are short and representatives are kind and usually helpful, although sometimes it takes a while for reps to understand what you’re asking. In my experience, emails and support forms were responded to within 2-3 hours. The best part is that almost all of the support sources can be accessed straight from within the software.

Customer support is available 24/5, Monday through Friday. Here’s a list of the support options available:

  • Phone: You can contact Zoho Invoice support via phone. In my experience, wait times are generally short and representatives are helpful.
  • Email: You can email the Zoho Invoice team for help.
  • Support Form: You can also submit a support form.
  • Live Chat: There’s a chat feature within Zoho Invoice that you can use to talk directly with Zoho Invoice representatives.
  • Knowledge Base: Zoho Invoice has an extensive knowledge base complete with guides, how-to articles, FAQs, video demos, blog posts, and a community forum. Even better, these resources can be accessed directly from within Zoho Invoice.
  • YouTube: Zoho has a YouTube channel, although there aren’t very many videos related specifically to Zoho Invoice.
  • Feature Timeline: While Zoho Invoice doesn’t reveal upcoming feature releases, the company does provide a timeline of past updates.
  • Social Media: Zoho can also be found on Twitter, Facebook, and LinkedIn.

Negative Reviews & Complaints

For the most part, Zoho Invoice is highly regarded by customers and receives strong ratings across the board. Most complaints regarding Zoho Invoice are about minor feature flaws. However, a few issues show up again and again:

  • Lack Of Integrations: This is the biggest complaint about Zoho Invoice. Although the company has added a few more integrations, this is still a big drawback for many.
  • Poor Customer Service: Several customers report poor customer service. They complain that response times are slow and that reaching a representative via phone is difficult. A few also mention that there is an occasional language barrier with their customer service representatives. Complaints of this nature have decreased over the last year.
  • Hard To Navigate: Several users complain that the software is difficult to navigate.

It is worth noting that Zoho does a good job of responding to customer reviews and complaints both quickly and kindly, and representatives do what they can to set things right.

Positive Reviews & Testimonials

Zoho Invoice is given predominantly high praise from its users. The software receives 4.6/5 stars on G2Crowd, 4.5/5 stars on Capterra, 4.5/6 on Google Play Store, and 4.8/5 on iTunes for its mobile apps. The company’s website also showcases customer testimonials and case studies. Here are some of the aspects Zoho Invoice like in particularly:

  • Easy To Use: The biggest praise of Zoho Invoice by far is that it is easy to use and understand. Users enjoy how quick it is to send invoices and the time they save by not having to learn a complicated software.
  • Powerful Mobile Apps: This is one of the most common praises of Zoho Invoice. Users appreciate the full-featured mobile apps and that they can send invoices on the go. Some users especially like that they can run their business from their iPad or Kindle.
  • Professional Invoices: Users appreciate that Zoho offers professional, attractive invoices. Most customers consider these invoices a good value for the money and believe the invoicing software is reasonably priced.
  • Friendly Customer Service: Although some users report poor customer service, there are those who find the customer service to be friendly and helpful.
  • Good International Options: A few people mention the fact that the international currency and language options really help their business.

Here’s what a few users are saying:

This software has been a lifesaver to me and I can’t praise it enough! Also, I can’t begin to explain how great it is having mobile apps that you can actually work with! The software is very easy to use, feature-rich, and doesn’t require you to be an accountant to use it. It strikes a perfect balance between usability and simplicity, so it’s great for freelancers and consultants.

I love being able to create Estimates and then turn them into Invoices. I also love the layout and design. It works perfectly and is easily customizable.

When I found Zoho Invoice, I had been using another well-known invoicing solution, but was being forced to pay extra for all of the different add-ons in order to make it work the way I wanted (and who likes that?). Zoho Invoice kept coming up in my online searches, so I decided to give it a try. Making that switch is the best decision I’ve ever made.

Start Zoho Invoice for free

Integrations & Add-Ons

In the past, Zoho Invoice had very few integrations. While there still isn’t a huge selection, the company is adding more options slowly but surely. Zoho Invoice integrates with nine other Zoho Suite products, 11 payment gateways, and five other add-ons.

Interested in accepting online payments from your customers? Read our comprehensive merchant account reviews to learn the pros and cons of popular providers and see which payment processing option is best for your business.

Security

Zoho Invoice uses 256-bit SSL encryption, two-factor authentication, and regular virus detection and prevention scanning. Zoho Invoice regularly backups data onto on multiple servers in undisclosed locations. Additional physical measures are taken to ensure data security, including 24/7/365 surveillance, video monitoring, bullet-proof walls, and more. Learn more about Zoho’s security measures by visiting their website.

Final Verdict

In terms of invoicing, it doesn’t get much better than Zoho Invoice. With ample invoice automations, international invoicing, and a great client portal, this software has a lot to offer. Top that with expense tracking, time tracking, project management, and unique touches like requesting customer reviews, and the deal gets even sweeter. The software and its customer service continue to improve over the years, and slowly but surely Zoho Invoice is adding much-needed integrations to their limited pool.

The Forever Free plan can be a great fit for freelancers and micro businesses; however, there is a pretty severe customer invoice limit that may make it impractical for most small businesses. The middle plans are a better value for your money and come packed full of features. As we mentioned before, if you’re looking at the Professional plan, Zoho Books would give you more bang for your buck. Zoho Books is also the better choice if you need advanced features like inventory, bill management, and tax support.

If you’re set on invoicing software, Zoho Invoice is a great choice. The software could work for both service-based and product-based businesses and the strong mobile apps are great for business owners that need to work on the go. Play around with the free plan to see if Zoho Invoice is right for you.

Start Zoho Invoice for free

Or, if you think accounting software might be the better way to go, check out our comprehensive Zoho Books review to learn what you could gain from upgrading.

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Chelsea Krause

Chelsea Krause

Head Accounting and Invoicing Writer
Chelsea Krause is a writer who has specialized in accounting for two years. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause
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4 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Tanel

    Nice overview!I’m just about to move my invoicing to Zoho myself. There is one really important feature. It can be set up for real multilingual sales. Possibility to translate invoice templates and most importantly the e-mail templates makes it really usable in different languages. There’s still room for improvement like selecting e-mail template per recurring invoice etc. but so far the best I have found.Many invoicing systems claim to have it but as been through more than few of them I must say it’s mostly just talk. Best you can have is translated invoice but still end up writing e-mails over and over again in different languages.Way to go Zoho 🙂

    5

      This comment refers to an earlier version of this review and may be outdated.

      Krupa Subramanian

      Hi Tanel,

      Thank you for the really nice feedback. We are super glad to hear that you will be switching over to Zoho Invoice.

      With regards to selecting an email template per recurring invoice in Zoho Invoice, you can associate an invoice template to a customer. You can do this through the contacts section > select more > choose a template in the Invoice PDF field. This would be the default invoice template ( both recurring and regular invoice) for that particular customer.

      Hope this helps.

      If you are looking for a different functionality, please write to us at support@zohoinvoice.com. We’ll get right back to you.

      Regards,
      Krupa

        This comment refers to an earlier version of this review and may be outdated.

        Krupa

        Hi Katherine,

        Thank you for reviewing Zoho Invoice.

        We recently made changes to the pricing of Zoho Invoice in order to encourage small business owners and freelancers to do more business around the world and not worry about the hassles of invoicing.

        In the Free plan of Zoho Invoice, you can now invoice upto 25 customers (previously 5 customers) in multiple currencies. In the Basic plan, you can invoice upto 50 customers (previously 25 customers) in multiple currencies.

        Regards,
        Krupa

          This comment refers to an earlier version of this review and may be outdated.

          Katherine Miller

          Hi Krupa,

          Thanks for the update! I’ve adjusted the pricing in the review accordingly. If you see anything else that’s out of date, please let me know!

          Best,
          Katherine

            This comment refers to an earlier version of this review and may be outdated.

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