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GoFundMe Review

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GoFundMe Review

  • 25 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
2010
Location
San Diego, CA
Jason Vissers

Jason Vissers

Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
Jason Vissers



Sources

  1. Start a Fundraiser on GoFundMe (Accessed 07/10/2020) — GoFundMe
  2. Supported Countries - GoFundMe Help Center (Accessed 07/10/2020) — GoFundMe
  3. GoFundMe Terms of Service (Accessed 07/10/2020) — GoFundMe
  4. Everything You Need To Know About GoFundMe's Fees (Accessed 07/10/2020) — GoFundMe
  5. Common Fundraising Questions (Accessed 07/10/2020) — GoFundMe
  6. Creating A GoFundMe From Start To Finish (Accessed 07/10/2020) — GoFundMe
  7. GoFundMe Review | PCMag (Accessed 07/10/2020) — PCMag
  8. Seeking Medical Debt Relief? Crowdfunding Rarely Pays Off the Bills (Accessed 07/10/2020) — NerdWallet
  9. GoFundMe | Better Business Bureau Profile (Accessed 07/10/2020) — Better Business Bureau
  10. GoFundMe Reviews | Read Customer Service Reviews of gofundme.com (Accessed 07/10/2020) — Trustpilot
To learn more about how we score our reviews, see our Business Loan Rating Criteria.
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25 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Toxick Toe

    I wish I had seen this beforehand I would have carried on using the Streamlabs donation goal. Unfortunately, I cannot withdraw the money to pay for my friend’s item which I paid out of my own pocket expecting this to go smoothly. They require a driver’s license or a passport of which I have neither. Being disabled and not able to get out of the house makes getting these pointless. It has been over a week since I messaged them and all I have had is the “don’t send any more emails” message. I would definitely NOT recommend GoFundMe to anyone.

    2
      Marcy

      Organization Name: VIP Realty Group

      I recently had cancer and a GoFundMe account was started in my name. They started the withdrawal process back in July and I still have not received the donation. This is sad since the money raised was to help me with my battle and to pay bills. We cannot seem to get any response from our emails to GoFundMe and I am wondering if you have any suggestions on what to do and how to get the donations?

      • Organization Name: VIP Realty Group

      This comment refers to an earlier version of this review and may be outdated.

      Emily Hale

      Hi Marcy,

      I’m so sorry to hear about your issue with collecting funds. Unfortunately, we do see this is a common issue that people have with GoFundMe when fundraising for medical expenses. We haven’t found any easy solutions. We recommend that you and the campaigners keep trying to contact GoFundMe to get it resolved, and if you continue to not have a response, form a complaint with the Better Business Bureau or take your story to the media. I hope this helps and best of luck getting this resolved quickly.

        This comment refers to an earlier version of this review and may be outdated.

        Ty

        I am currently in the preproduction stage of creating a documentary on my church. I wanted to start a GoFundMe Acct to help with gear costs and misc things that will push this idea to fruition. Any money left over would go to the church. My question is, would this be a charitable (nonprofit) GoFundMe endeavor where people can write off their donation or a personal one where I take necessary money for expenses and just give the remaining balance in a Sunday service collection plate?

          This comment refers to an earlier version of this review and may be outdated.

          Emily Hale

          Hi Ty,

          If you are working with your church in the making of this documentary and your church is a registered 501(c)(3) tax-exempt nonprofit, you should have no issues setting up a charitable campaign. Donors would be able to write off their donations in this case. However, if you are working independently, or your church is not a registered 501(c)(3), you’ll need to set that up as a personal crowdfunding campaign, and donors would not be able to write off their contributions. Best of luck!

            This comment refers to an earlier version of this review and may be outdated.

            We've done in-depth research on each and confidently recommend them.

            Tony

            More of a question than a review . Question: Why are U.S. citizens in Puerto Rico, Guam, American Samoa, the US Virgin Islands, and the Northern Mariana Islands not allowed by GoFundMe to participate as organizers of a campaign in their own home lands? Did you ask for, or receive, a reasonable explanation for this policy? Thanks.

              This comment refers to an earlier version of this review and may be outdated.

              Jessica Dinsmore

              Hi Tony,

              We submitted your question to GoFundMe and this was their response:

              “Our payment processor does not support our territories as of yet. So GoFundMe cannot support them, since we can’t send them money.”

                This comment refers to an earlier version of this review and may be outdated.

                Annie Peng

                Organization Name: Xavier

                While gofundme provide a good platform for people to raise money for good causes, I found the 10% default tip is ridiculous. Some people were not happy about that high rate (without knowing that can be changed), some did not look carefully and were charged 10%. Why 10% in the default?!

                3
                • Organization Name: Xavier

                This comment refers to an earlier version of this review and may be outdated.

                Joan Sheppard

                Organization Name: Adopt a Husky

                I am having a lot of trouble getting a response from anyone. I got an email that said DON’T SEND ANY MORE EMAILS. So, fine. Send the donations to the the group as time and I will stop sending emails.
                Our fundraising program ended on Sunday and no one at the group has heard anything from this gofundme. I did every thing they asked, I thanked my donors TWICE. gofundme has been in business long enough for this to be easy peasey. Even now the warning: Comment moderation is enabled. Check – no swearing, no bad comments. Just need to have the funds forwarded.

                • Organization Name: Adopt a Husky

                This comment refers to an earlier version of this review and may be outdated.

                Janni

                I just spent a day making two fundraisers and both have disappeared! Sent over 8 e-mails and no response from customer service!!

                  This comment refers to an earlier version of this review and may be outdated.

                  Katherine O’Gara

                  Organization Name: Personal BioNess L300

                  How do I get the money out after I have reached my goal and is there a fee

                  • Organization Name: Personal BioNess L300

                  This comment refers to an earlier version of this review and may be outdated.

                  Jessica Dinsmore

                  Hi Katherine,

                  The fees are detailed within this review. To withdraw funds (meeting your goal is not required), you’ll need to provide your social security number.

                    This comment refers to an earlier version of this review and may be outdated.

                    Barry McDougal

                    presumably the 5%fee goes along with the interest they are earning on all the money collected which i imagine would be in the millions—-WOULD ANYONE KNOW OF A NOT FOR PROFIT OR VOLUNTARY ORGANIZATION WITH A LITTLE MORE BUSINESS KNOW HOW THAT WE CAN USE TO DONATE THROUGH AS I HATE GIVING TO THE RICH–THANKS.

                      This comment refers to an earlier version of this review and may be outdated.

                      Jason Vissers

                      Hi Barry,
                      GoFundMe has actually eliminated their 5% fee on funds raised for campaigns based in the US, Canada, and parts of Western Europe. And generally, the fundraising sites with “more business know-how” are also the sites that are the most likely to take at least 5% in fees from campaign contributions, while the crowdfunding sites that don’t charge a platform fee are typically more charity-oriented.

                        This comment refers to an earlier version of this review and may be outdated.

                        Monica

                        I made a donation, only to find out it was a farce. Any way of getting money returned to me?

                          This comment refers to an earlier version of this review and may be outdated.

                          Jessica Dinsmore

                          Hi Monica,
                          I’m so sorry to hear that!! I found this bit under “terms” on the GoFundMe website:

                          “If you have reason to believe that a Campaign Organizer or Charity is not raising or using the funds for their stated purpose, please use the “Report” button on the Campaign or Charity to alert our team of this potential issue and we will investigate. If you are a donor, you may also be covered by the GoFundMe Guarantee.”

                          Best of luck to you!

                            This comment refers to an earlier version of this review and may be outdated.

                            We've done in-depth testing of each and confidently recommend them.

                            Carol fisher

                            How can we forward thank you notes or e-mails

                              This comment refers to an earlier version of this review and may be outdated.

                              Jason Vissers

                              Hi Carol! With GoFundMe, all thank you notes and other messages are sent through Facebook or email, so any forwarding of messages would have to take place on Facebook or through your email account. If you want to email a mass thank you to all your contributors, you’ll have to download a list of your donors’ contact information first. The following GoFundMe Help article shows how to do this.

                              Cheers,
                              Jason

                                This comment refers to an earlier version of this review and may be outdated.

                                Gretchen McDevitt

                                Not sure why Go Fund Me has a four star rating from you. In checking reviews by customers on other sites, including the Better Business Bureau, https://www.bbb.org/greater-san-francisco/business-reviews/crowdfunding/gofundme-com-in-redwood-city-ca-876254/reviews-and-complaints, there seem to be a lot more negative than positive ones. Here is another site: https://www.highya.com/gofundme-reviews.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Jessica Dinsmore

                                  Hi Gretchen,

                                  Thanks for writing us! To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Rhonda Haiston

                                    Thanks Jason. Speak for those who can not speak and they will thank you in ways so loudly that you can not hear. Rhonda Haiston, Founder. CoronadoBridge.Net

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Rhonda Haiston

                                      Now that the DA’s office has decided that I am officially not a criminal, I wanted to say a few things about GoFundMe. I wanted to stop the suicides from occurring on a bridge in my city – The San Diego Coronado Bay Bridge. Caltrans wouldn’t pay for it, so, I went to the public for help. Having never started a non profit or raised money for anything except my Brownie troops Girl Scout cookie campaign, I started the process of creating a 501c3 not for profit corp. But the corp. paperwork was not finalized yet at the time I requested disbursement, resulting in having no corporate bank account for the money to go into. So, they sent it to my personal checking account. I explained this in detail to GoFundMe. They could have easily pointed out that its a FELONY to co mingle public donations with private income. That if ANY of that money gets used for anything other than its intended purpose it is a crime punishable by prison time and a hefty fine. I was arrested on a Tuesday, by surprise, when I agreed to come into the police station to answer yet another round of questions I’d already answered many times before, the previous month… As soon as I walked in, they handcuffed me and put me in a holding cell… I was alone. No one knew I was there. That’s when the tears began… and they didn’t stop for the next 8 hours that day. I was traumatized to put it mildly. Before that memorable Tuesday, I had never even gotten a J walking ticket. Didn’t matter. I was taken to the regional women’s detention center in the back of a cop car, handcuffed, and held for 2 felonies that I knew I did not intentionally commit. Ironically – the money, was there the entire time, just not in the same account. As soon as my name went on the front page of the local newspaper, the news media began calling my cell phone for comment. Really glad to be able to say that the study is currently underway, and has the full support of the California State Senate, no thanks to GoFundMe. Anytime you’d like to help me out with the $10k in legal fees GoFundMe, just hit me up and I’ll give you my routing number.. I really hope my story helps future dogooders avoid the slammer. Rhonda Haiston, Founder, Coronado San Diego Bridge Collaborative for Suicide Prevention

                                      1

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Jason Vissers

                                        Hi Rhonda,
                                        Thank you so much for sharing your story! What a truly appalling ordeal to go through. Indeed, for GoFundMe not to have done anything to prevent this from happening is astounding. Let this serve as a cautionary tale for anyone conducting nonprofit fundraising with GoFundMe!

                                        From a fellow San Diegan, thank you for the work you’re doing. There should absolutely be some kind of barrier system there. Great to hear that the legislature is now listening.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          kuldeep

                                          Organization Name: Siltervent inc

                                          Hi My concern with Gofundme is if i fix a target of raising $20K. How many days i need to complete it and if i end up raising only #10K, do they charge 2.9% fee on the target i set, or the money i raised ($10K)
                                          Thanks

                                          • Organization Name: Siltervent inc

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Jason Vissers

                                          Hello! Thankfully, with GoFundMe, you can continue to raise funds indefinitely, so you won’t need to have raised $20K by any particular date. As for the fees, you will only be charged payment processing fees for the contributions you actually receive — your funding target doesn’t factor into the payment processing fees you’ll be charged.

                                          Cheers,
                                          Jason

                                            This comment refers to an earlier version of this review and may be outdated.

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