Indiegogo Review
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Expert Analyst & Reviewer
- 5 comments
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Indiegogo
| Total Rating | 4.0 |
|---|---|
| Terms & Fees | Excellent |
| Application Process | Excellent |
| Sales & Advertising Transparency | Excellent |
| Customer Service & Technical Support | Good |
| Reviews, Complaints, & Testimonials | Good |
Pros
- Crowdfunding for both tech and creative projects
- Can choose all-or-nothing funding or keep-it-all funding
- Can run a Patreon-style ongoing crowdfunding campaign after your initial campaign succeeds
- No platform fee for charitable campaigns
- Good customer support
- Does not prescreen campaigns as Kickstarter does
Cons
- Limited communication between campaigners and backers
- Backers don’t always get promised rewards
- Less site traffic than Kickstarter
Indiegogo Overview
In our Indiegogo review, we’re going to answer the following questions: What is Indiegogo exactly? Is Indiegogo legit? Is Indiegogo safe?
Indiegogo is a crowdfunding platform for creative, tech, and community projects. The company was launched in 2008 at the Sundance Film Festival as a funding vehicle for independent films. Indiegogo broadened its scope shortly thereafter and is now one of the leading crowdfunding sites worldwide.
Indiegogo’s flexibility gives the whole enterprise a bit more of a “wild west” cast than crowdfunding platforms such as Kickstarter have. Unlike Kickstarter, Indiegogo gives you the option of setting up either an all-or-nothing campaign or a flexible campaign. An all-or-nothing campaign is where you must meet your fundraising goal before any funds are transferred. On the other hand, a flexible campaign is where you keep whatever funds you raise, whether you hit your fundraising goal or not.
Furthermore, while you can offer rewards (a.k.a. “perks”) to your backers, you aren’t required to do so. Combine that with a comparatively broad array of project categories that qualify for Indiegogo approval, and you’ve got a crowdfunding platform with broad reach and appeal. Additionally, unlike with Kickstarter, pledges made to Indiegogo campaigns are non-refundable, so campaigners don’t have to worry about losing any money to refunds. Of course, the flip side of this flexibility is that shadier campaigns have a better chance of slipping through the cracks on Indiegogo than they would on more restrictive crowdfunding platforms.
Read on for our full Indiegogo review.
Table of Contents
Services Offered By Indiegogo
Indiegogo is a crowdfunding platform where users can raise funds from individual backers for business and community projects. When launching a fundraising campaign, you can choose from the following categories:
- Tech & Innovation
- Audio
- Camera Gear
- Education
- Energy & Green Tech
- Fashion & Wearables
- Food & Beverages
- Health & Fitness
- Home
- Phones & Accessories
- Productivity
- Transportation
- Travel & Outdoors
- Creative Works
- Art
- Comics
- Dance & Theater
- Film
- Music
- Photography
- Podcasts, Blogs & Vlogs
- Tabletop Games
- Video Games
- Web Series & TV Shows
- Writing & Publishing
- Community Projects
- Culture
- Environment
- Human Rights
- Local Businesses
- Wellness
Additionally, Indiegogo now offers InDemand, a service you can enroll in after completing your initial rewards crowdfunding campaign, whether your campaign was on Indiegogo or another website. With InDemand, you continue raising money for an indefinite period — and without fixed fundraising goals. If your initial campaign was an Indiegogo campaign, your original fundraising page is left up and used as a validating factor for your project.
In addition to its rewards crowdfunding platform, Indiegogo previously offered equity crowdfunding through a partnership with MicroVentures called First Democracy VC. However, this project has since been discontinued, as Indiegogo has left the equity crowdfunding field.
Indiegogo Project Qualifications
To launch an Indiegogo campaign, you have to be 18+ or between the ages of 13 and 17 with an 18+ guardian responsible for following the terms of use. Beyond that, you can’t raise money for a project that is illegal, harmful to others, or a scam. You also can’t offer prohibited perks, such as alcohol/drug paraphernalia, weapons, or any form of financial investment.
Indiegogo spells out the kind of crowdfunding campaigns it supports on its website:
- For-profit campaigns
- Campaigns benefitting nonprofit organizations or nonprofit beneficiaries
- Campaigns for products
- Anything within “Community Projects” that is not a personal cause
- Educational campaigns in the Tech and Innovation category
If you’re looking to raise money for a personal cause, such as a medical emergency or a memorial, you should look into GoFundMe or another cause-oriented crowdfunder.
Indiegogo Terms & Fees
These are the terms and fees for Indiegogo’s crowdfunding campaigns:
| Funding Duration | Up to 60 days (extensions may be offered) |
| Indiegogo Fee For Business/Creative Projects | 5% |
| Indiegogo Fee For InDemand Campaigns | 5% |
| Payment Processing Fee | 2.9% + $0.30 per pledge |
Indiegogo uses Stripe as its credit card processor. Apple Pay and Google Pay are also accepted. PayPal is no longer an option for payment.
When you launch an Indiegogo campaign, you can choose between a flexible campaign and a fixed campaign. With a flexible campaign, you can keep whatever you raise from backers, even if you don’t reach your funding goal. By contrast, if you’ve launched a fixed crowdfunding campaign, you must reach your funding goal to collect what you’ve raised. If your fixed campaign doesn’t meet its fundraising goals, all contributions are refunded (and therefore, no fees are taken).
With Indiegogo, you have the option of offering perks to your contributors, but you’re not required to do so. Indiegogo recommends that you do offer perks, though, as it increases the likelihood of you meeting your funding goals. It estimates that campaigns offering perks raise 143% more money than those that don’t. You can offer up to 20 levels of perks to your contributors based on the amount they contribute to your campaign.
Keep in mind that while your Indiegogo campaign can run for up to 60 days, Indiegogo advises that a funding period of 30-40 days is optimal for success, according to the company’s data. Additionally, while the limit is 60 days, Indiegogo states that “we may choose to offer an extension in our sole discretion.”
Application Process
Indiegogo places a greater emphasis on flexibility than other platforms — such as Kickstarter — do. When you fill out the application and apply to start your campaign, approval is automatic — you won’t have to wait to be approved. In fact, there are cases of crowdfunding projects that were suspended from Kickstarter and subsequently moved over to Indiegogo, where their campaign was allowed to run to completion.
Sales & Advertising Transparency
Crowdfunding platforms typically aren’t heavy on deception sales-y gimmicks, and Indiegogo is no exception. Everything is spelled out quite thoroughly, and there are no nasty surprises for project creators. For backers, it’s a different story, but that’s part of having a flexible crowdfunding platform.
Customer Service & Technical Support
Indiegogo’s customer service is well-regarded by crowdfunding standards. There’s an extensive help section, and if your question isn’t answered in the information given, there’s a contact form you can use to get in touch with Indiegogo. Sadly, there is no phone support or live chat. Nonetheless, judging by the opinion landscape, Indiegogo’s responsiveness to user concerns seems to be above average for the industry.
Indiegogo Reviews, Complaints, & Testimonials
Negative Reviews & Complaints
Indiegogo is, by design, a loosely regulated crowdfunding arena intended to give the widest possible range of creative and charitable causes the ability to attract funding from a community of backers. However, this entails a great deal of caveat emptor for backers.
Indiegogo currently earns a grim 1.1 out of 10 average user rating on Trustpilot, and a vast majority of these complaints come from miffed backers. People find themselves backing lots of projects that never come to fruition, do not distribute the promised perks, or distribute defective or deficient perks. Users also fault the limited communication Indiegogo facilitates between campaigners and backers.
If you’re backing a project on Indiegogo, you have to go into it with a certain mindset. You’re not necessarily making a purchase or an investment but rather contributing to a project or cause you’d like to help succeed, with no guarantee that you’ll see anything in return. A more controlled crowdfunding platform might provide better value to the backer, but it could also cut against Indiegogo’s ethos of providing the broadest possible opportunity to the broadest range of campaigners.
Positive Reviews & Testimonials
Professional reviewers are mostly positive about Indiegogo, praising the ease with which one can set up a crowdfunding campaign and the wide variety of projects and causes that qualify for funding. The fact that you can set up a campaign as either fixed (all-or-nothing) or flexible (keep-whatever-you-raise) also comes in for plaudits.
Users have found plenty to applaud about Indiegogo as well, citing good customer service, a solid interface, and the option to use flexible funding. Others noted that they were able to use Indiegogo after Kickstarter rejected their projects.
Final Verdict
Indiegogo doesn’t have the following that Kickstarter has, which can be an issue when it comes to attracting backers. However, the platform makes a strong play for being the crowdfunder for the rest of us.
Certain kinds of expertly conceived projects may be better off going with another crowdfunding platform, but for projects and causes that might have a hard time qualifying for funding on Kickstarter, Indiegogo is a solid choice. It provides the opportunity to solicit funding from the widest possible range of folks from all over the globe. Given that the raison d’etre of crowdfunding sites is supposed to be democratizing the ability to funnel money to people and causes shut out of traditional funding means, it’s hard not to admire Indiegogo.
Backers may be taking a risk by sinking their hard-earned cash into an Indiegogo campaign, but risks are inherent in Indiegogo’s open-armed approach. Despite its flaws, Indiegogo is a credit to the spirit of crowdfunding.
Jason Vissers
Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
View Jason Vissers's professional experience on LinkedIn.
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Organization Name: Choice Tours
Indiegogo does crowdfunding, yes, but it appears they do not do any vetting on the campaign owners. I’ve now been waiting almost a year for delivery of an item, despite South Africa having been open for international deliveries since before July last year. The campaign owner (China/Hong Kong based, it appears) just keep sending general updates that mean nothing. I’m sure Indiegogo must know about this; yet there’s no sign of intervention. Their accountability seems questionable.
Organization Name: Private
Indiegogo is a hotbed for scammers. I have backed around 25 projects and over 50% of them turned out to be scams. I’ve been stupid enough to fall for the lies and deceit fed to me on the Indiegogo platform. IGG rules say no scams etc., but they apparently do nothing to vet the campaigners, nor do they have any process to control or manage the campaigns; campaigners are free and able to do and act how they see fit…! I have lodged relevant complaints with IGG on several occasions and they have done nothing, nothing at all, except to tell me they can’t find any wrong doing. Of course they can’t not when a scam of over $1 million USD nets them $50 thousand USD for sitting on their hands…! I have used other platforms, Kickstarter being the main rival I believe, and I have not had 1 problem, not 1…! I have all the evidence required to back up my claims should anyone be interested. To confirm, I have had a handful of successful purchases from IGG, but unfortunately the scams exceeding $800 USD far outweigh those successes…!!!
Organization Name: Videoscout-it.
Horrible experience, similiar to as what had already been said by other user. Uploading fotos and videos took forever, but the worst was that link was not working. People who wanted to support the project couldn’t find it on their site. Was complaining several times, vague responses after days, that had nothing to do with issue. Found expert on Indiegogo, who confirmed that project was not on their site anymore even though the campaign was still rollin. He even talked to “insiders” / people working at Indiegogo and they explained that only those projects remain on the site that get a certain amount of money in a certain amount of time. The rest is just lost in translation or wherever… So-called “Indiegogo” is not for the indies but for bigger players who just use it for advertising their stuff to people, the rest just pays for the site but has almost no chance. Indiegogo is a scam in my opinion and the article way way too positive
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Overland Access
I started a campaign with Indiegogo. Had a horrible time uploading photos and videos. When I tried to reach out to them they wouldn’t respond…. by email only…. for four or five days. When I launched the campaign links that they provided wouldn’t work…. again tried to contact them and let them know and were very slow to respond. When they did it was just cut and paste items from their website. I deleted my campaign after 12 days as I was getting a crazy amount of emails from friends and family saying links weren’t working then were working. SOOOOOOO…. Frustrating. I spent nearly a month preparing everything including a video which I spent $2000 to make. Horrible company! Horrible!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: HCL
For two years, I have paid over $230. However I didn’t receive any perks. I have contacted campaigners several times, but nobody replied for my messages. For the campaigns I have contributed, I have not received any of the them.
This comment refers to an earlier version of this review and may be outdated.