QuickBooks GoPayment Review

Let’s highlight some of the perks of the QuickBooks GoPayment app:

• Easy QuickBooks Online Integration: When you use QuickBooks GoPayment with QuickBooks Online, all of your GoPayment transactions sync to QuickBooks Online automatically.
• Merchant Service Center: When you sign into the web portal through a browser, you can take a fully secure payment from your customers right at your virtual terminal.
• ACH & eCheck Payments: GoPayment allows you to process ACH and eCheck payments. QuickBooks Online users can process eChecks in the Merchant Service Center, then manually record them in QuickBooks Online.
• Apply Discounts: You can customize a discount for your customers by percentage or dollar amount, which is a nice touch.
• Item Library: The library is, admittedly, pretty basic. You can create items, add descriptions, set the price, add a photo, and set a category. Also, you can set a list of favorites. There are no item counts, however.
• Item Sync: You can sync your item list to other devices and users on the same account. Only admins and managers, however, can add and delete items and categories or sync them to other devices.
• Mobile Invoicing: Send invoices directly from the GoPayment app. Customers can pay with their credit card, ACH transfer, or a digital wallet, such as Apple Pay, Google Pay, PayPal, or Venmo.
• SMS Or Email Receipts: Receipts sent by email are customizable and can include your logo and contact information. You can also automatically send a copy of every receipt to an email address as a backup.
• QuickBooks Checking Account: After you sign up for a payment account, you can apply for a QuickBooks Checking (formerly QuickBooks Cash) account. You’ll receive a debit card that can be used just like any other card. With this account, you can also collect invoice payments, pay your business expenses, and set up “envelopes” to categorize and save funds.

The QuickBooks Card Reader is a Bluetooth-enabled device that accepts contactless/NFC payments (including Apple Pay, Google Pay, and Samsung Pay) as well as EMV chip cards. This device is compatible with iPhones, iPads, Android phones, and Android tablets. It doesn’t take magstripe payments, but this isn’t much of a problem these days.

The card reader is appropriately priced and does what mobile merchants need it to do. However, GoPayment’s lack of advanced functionality means that non-QB users have better mobile POS options when it comes to features.

You can use QuickBooks GoPayment for free even if you don’t use QuickBooks paid accounting software.

However, one of the main value propositions of GoPayment is its seamless integration with QB’s accounting software, QuickBooks Online. A subscription to QuickBooks Online also gives you additional features to manage your business, such as inventory management, access to higher-tier customer support, and the ability to sell online with Shopify and other eCommerce channels.

You can use GoPayment with a QuickBooks Desktop subscription as well. However, the per-transaction rates are completely different if you take payments with a QB Desktop subscription. Our QuickBooks Payments review contains these details.

Finally, QuickBooks’ free product, QuickBooks Money, is not compatible with QuickBooks GoPayment.

The major issues with GoPayment seem to be the following:

• Long Hold Times For Customer Service: Many users have reported less than stellar customer service, including unacceptably long hold times for unhelpful service. This is honestly the biggest complaint against GoPayment and QuickBooks Payments on the whole. However, it’s also not unique to QuickBooks, either.
• Held Funds: Another noteworthy but uncommon complaint is Intuit holding funds from large transactions. This one is disappointing but not entirely surprising. At least one complaint I saw came from a merchant who processed a transaction from a family member, which raised a red flag and triggered a hold. You can avoid this by being cautious and avoiding your typical processing red flags. Be aware of your processing limits too. Contact Intuit if you need an increase, and be prepared to provide documentation to justify the increased limit.
• Glitches: This one comes up most frequently. Merchants sometimes encounter trouble logging into their accounts, or the app might freeze. This is disappointing, but it sounds like Intuit pays attention and tries to resolve these issues quickly.

I don’t see an overwhelming number of complaints that say, “I opened an account with Intuit/QuickBooks, and three days later I took a payment, and now my account is closed!” The absence of these types of complaints tells me that most merchants can expect a level of account stability that exceeds both Square and PayPal. While you might run into occasional trouble with a transaction, overall, you can expect account stability.

Positive reviews of GoPayment often mention the following:

• Higher Processing Limits: First, Intuit is one of the only mobile processors that will tell you outright what your limit is, and it seems to be higher than other mobile providers, even with a pay-as-you-go option.
• Seamless QuickBooks Integration: GoPayment syncs with QuickBooks Online — you don’t have to do any manual data entry.
• Straightforward Rates: While I can’t say Intuit is the cheapest processor around, its pricing is clear, transparent, and easy to understand. The company has made massive improvements in this regard, considering it got off to a very rocky start.

Let’s not forget that you’re setting up a full-fledged merchant account with Intuit, so if you need a comprehensive payment solution on top of mobile support, you’re set. In addition to seamless bookkeeping, you can set up ACH transfers, and you have eCommerce support.

I won’t say QuickBooks is particularly advanced or leading-edge technology for payments, but it definitely caters to most merchant needs and works with small and large businesses alike.