ZipBooks Accounting Software Review

Pros

• Free plan available
• Strong core accounting features
• Good customer support
• Easy to use

Cons

• Limited invoice customizations
• No inventory management
• No phone support

What Is ZipBooks?

ZipBooks is cloud-based accounting software designed for freelancers and small businesses. It combines an intuitive interface with features like invoicing, expense tracking, project management, time tracking, and contact management, while automating many common accounting tasks.

ZipBooks also provides business health scores and financial insights based on your accounting data. While it offers an excellent free plan and responsive customer support, its limited invoice customization, lack of inventory management, and few integrations may be drawbacks for growing businesses.

ZipBooks Pricing

ZipBooks offers three standard pricing plans. Payments are made monthly, and you can cancel your plan at any time. There is a free 30-day trial of all paid plans. No credit card information is required.

Here’s what you need to know about ZipBooks’ main pricing plans.

ZipBooks Starter

This free plan includes:

• Unlimited invoicing
• Custom quotes and estimates
• Contact management
• Live bank feeds for one bank account
• Basic reports
• Accept payments through Square or PayPal
• Multicurrency support
• One user

ZipBooks Smarter

The Smarter plan includes everything from the Starter plan, plus:

• Recurring invoices
• Automated payment reminders
• Unlimited live bank feeds
• Automated categorization
• Time tracking
• Items list
• Project management
• Chat support
• Up to five team members

ZipBooks Sophisticated

The Sophisticated plan includes everything from the Smarter plan, plus:

• Smart tagging
• Class tracking
• Document sharing
• Advanced reporting
• Advanced intelligence
• Unlimited users

ZipBooks also has an Accountant plan that includes everything from the Sophisticated plan, plus features such as time tracking, client management, and data migration. Contact ZipBooks for personalized pricing.

There are no additional add-ons, which is a drawback if you want extra services like live bookkeeping support or built-in payroll (although a Gusto integration is available for payroll). There’s also no option to purchase an annual plan upfront at a discount, which is offered by some of ZipBooks’ competitors.

Is ZipBooks Easy To Use?

ZipBooks has a clean, intuitive interface that’s easy to navigate, with fast load times and a well-organized layout. Setting up your account is straightforward, and importing and automatically categorizing transactions helps save time. Reports are easy to access, and you can drill down into financial data with just a few clicks.

Creating invoices is equally simple, and ZipBooks includes a customizable business profile that lets customers view your contact information and reviews.

Where ZipBooks falls behind is its ecosystem. The software offers just 7 integrations, including Google Drive, PayPal, Slack, and Gusto. It also doesn’t currently offer a mobile app, though the company has indicated it’s working on a replacement.

Overall, ZipBooks is easy to learn and use, but its limited integrations, lack of a mobile app, and few bookkeeping support options may be drawbacks for some businesses.

ZipBooks Features

ZipBooks includes the core accounting features most small businesses need, along with unique business intelligence tools that provide health scores and personalized recommendations.

While some advanced features require higher-tier plans — and a few tools found in competing software are missing — it offers a well-rounded feature set for freelancers and small businesses.

ZipBooks Customer Service

ZipBooks provides great customer support and has a solid section of learning and support resources. In-software messaging is available during business hours, and responses are quick and thorough.

Unfortunately, phone support is not available.

The help center is a great place for self-support, and there’s also a company blog and YouTube channel. ZipBooks also has profiles on Facebook, X, and LinkedIn.

ZipBooks Reviews

Overall, ZipBooks gets positive ratings among its users. ZipBooks earns a rating of 4.5/5 (based on 100+ reviews) on Software Advice, 4.7/5 (based on 99+ reviews) on G2, and 7/10 (based on 20+ reviews) on TrustRadius.

Negative ZipBooks Reviews & Complaints

ZipBooks reviews are mostly positive, but there are a few complaints worth mentioning, including:

• Delays with invoice payments
• No inventory management
• Limited invoice customizations
• Limited reporting

Positive ZipBooks Reviews

Overall, ZipBooks receives positive feedback across the board. Here is a collection of the most common points of praise.

• Easy to learn and use
• Aesthetically pleasing interface
• Good customer support
• Free plan
• Good amount of features, even on the free plan

Is ZipBooks Secure?

ZipBooks uses data encryption, redundancy, risk mitigation, and regular inspections to ensure security and prevent data loss. ZipBooks uses Google Cloud for its web hosting.

You can read more about ZipBooks’ security on its website.

Final Verdict: Is ZipBooks Worth It?

ZipBooks offers an impressive combination of affordability, ease of use, and core accounting features, making it a strong choice for freelancers and small businesses. Its intuitive interface, responsive customer support, unlimited users on paid plans, and unique business intelligence tools help it stand out from many competitors.

That said, ZipBooks isn’t the best fit for every business. Limited invoice customization, minimal integrations, and the lack of true inventory management may be dealbreakers for businesses with more advanced accounting needs.

Overall, ZipBooks delivers excellent value for small businesses looking for straightforward accounting software. If you’re considering ZipBooks, take advantage of its free plan or schedule a demo to see whether it’s the right fit for your business.

Not sure if ZipBooks is right for your business? Check out our picks for the best small business accounting software to find more options that may be a better fit.