Wave Payments Review
Wave is known for its accounting software, but it also offers integrated credit card processing. Is it a good choice for your business?
Wave Payments
| Total Rating |
4.5 |
|---|---|
| Fees & Rates4.7 | |
| Products & Services3.4 | |
| Contract5.0 | |
| Sales & Advertising Transparency5.0 | |
| Customer Service4.2 | |
| User Reviews3.1 | |
Wave Payments At A Glance
- Easy-to-use payments platform
- Best for self-employed and small businesses to accept online payments
- Free and paid plans available
Pros
- Transparent flat-rate pricing
- Month-to-month contract with no monthly minimum
- Free Starter plan with unlimited invoicing
- Integrated accounting, invoicing, and online payments
- Ideal for low-volume freelancers & independent contractors
Cons
- No card reader or in-person payment processing
- No phone support
- Mixed customer reviews
Table of Contents
What Is Wave Payments?
Wave Payments is an online payment processing service built into Wave’s accounting and invoicing platform. It’s designed primarily for freelancers, independent contractors, and small service businesses in the US and Canada.
Businesses can add an online payment option to Wave invoices, allowing customers to pay remotely by credit or debit card, Apple Pay, ACH bank transfer in the US, or EFT bank transfer in Canada.
Wave does not support card-present payments or offer credit card readers, so it’s best suited to businesses that primarily bill customers through invoices.
Products & Services
| Products & Services3.4 |
|---|
| Software & Services 4.3 |
| Hardware & Equipment 2.4 |
Wave’s payment features are limited compared to those of full-service payment processors. Wave does not offer a card reader, countertop terminal, or other way to accept card-present payments.
However, freelancers and small service businesses that primarily get paid through invoices may find that Wave provides all the essential payment tools they need, especially when paired with its built-in accounting software.
Fees & Rates
| Fees & Rates4.7 |
|---|
| Pricing 5.0 |
| Affordability 4.4 |
Wave’s fees and rates are fully in line with industry averages, though you will need to purchase a paid plan and add-ons in order to unlock all features. The paid Pro plan also waives the fixed portion of the processing fee for the first ten card transactions during each monthly subscription period.
Pricing Overview
| Item | Value |
|---|---|
| Pricing Starts At | $0/month |
| Contract Length | Month-to-month |
| Processing Model | Flat-rate |
| Card-present Transaction Fee | N/A |
| eCommerce Transaction Fee | 2.9% + $0.60 (3.4% + $0.60 for Amex); On Pro plan, first 10 transactions per month are 2.9% (3.4% for Amex) |
| Keyed-in Transaction Fee | 2.9% + $0.60 (3.4% + $0.60 for Amex); On Pro plan, first 10 transactions per month are 2.9% (3.4% for Amex) |
| Equipment Cost | N/A |
Monthly Plans
| Wave Payments Plans | Price | When To Use |
|---|---|---|
| Starter | $0/month | If your business needs only basic invoicing, accounting, and payment processing services. |
| Pro | $19/month (or $190/year) | If your business needs additional invoicing, accounting, and payment processing features. |
Extra Costs
| Wave Payments Extra Costs | Price |
|---|---|
| Upload Receipts | $8/month (or $72/year) with Starter Plan; $0 with Pro Plan |
| Payroll | $20+/month |
| Wave Advisor (Personalized bookkeeping services) | $149+/month |
| ACH/ETF Transfers: | 1% of the transferred amount (minimum fee of $1) |
| Instant Payouts | 1% of the transferred amount (minimum fee of $1) |
| Chargebacks | $15 per chargeback |
| Late Payment Fee | $25 per late payment |
To learn more about Wave’s Payroll add-on, please check out our Wave Payroll review.
Wave Pricing vs. Square & PayPal
Square and PayPal offer competing invoicing and online payment processing services, also with “freemium” plans that charge no monthly fee for basic features. Payment processing fees for these three vendors are all pretty similar, but there are some differences.
Wave’s standard transaction fees on the free Starter plan are lower than those you’ll pay on the free Square Invoices plan. However, the PayPal Invoicing transaction fee is slightly lower than Wave’s.
Also, notably, Wave charges higher fees on Amex transactions, whereas Square and PayPal do not.
Sales & Advertising Transparency
| Sales & Advertising Transparency5.0 |
|---|
| Sales Practices 5.0 |
| Web Presence 5.0 |
Wave has pretty excellent sales and advertising transparency. The Terms of Service on Wave’s website features a “translation” of the legalese into plain, friendly language, making it easy to decipher just what you can expect and what’s expected of you as a Wave merchant.
Contract Length & Early Termination Fee
| Contract5.0 |
|---|
| Commitment 5.0 |
| ETF & Other Fees 5.0 |
All Wave contracts are month-to-month with no early termination fee. You can cancel your account at any time without penalty.
Customer Service & Technical Support
| Customer Service4.2 |
|---|
| Personal Support 3.8 |
| Self-Service 4.6 |
Wave offers multiple customer support options to its Wave Payments users, including live chat and email support during business hours, as well as a detailed Help Center and chatbot you can access to answer any questions that arise after hours.
Wave does not offer general phone support. However, users may have access to limited telephone assistance for specific payment or statement-related issues.
User Reviews
| User Reviews3.1 |
|---|
| Customer Feedback 4.0 |
| Review Site Aggregate 2.8 |
User reviews for Wave are rather mixed, and it can be difficult to separate complaints and praise of Wave Payments from those regarding Wave Accounting.
On TrustPilot, Wave has a rating of 3.6/5 (based on 500+ reviews). On GetApp, Wave earns an impressive 4.4/5 stars (based on 1,700+ reviews) and a 4.3/5 on G2 (based on 320+ reviews).
Negative Reviews & Complaints
The most common complaints include:
- Unexpected account closures
- Slow response times from customer support
- Bank syncing issues
- Must upgrade to paid Pro plan to access all features
Positive Reviews & Testimonials
While many of Wave’s positive reviews are about its accounting software rather than its payment processing services, most software users do seem to use Wave’s payment processing. Wave is commonly praised for:
- Free plan
- User-friendly
- Great for solopreneurs
- Useful reports
Final Verdict Of Wave Payments
To learn more about how we score our reviews, see our Credit Card Processor Rating Criteria.



