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Square Invoices Review

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Square Invoices Review

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Date Established
2009
Location
San Francisco, CA
Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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We've done in-depth research on each and confidently recommend them.

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4 Comments

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    Robert

    Organization Name: Californian Bungalow

    I signed up with square to use temporarily until I got a real merchant account. I read the horror stories but decided to give them a try rather than lose business from not being able to process charges. So I got a sale for $2100. They promptly took their 3% which left me with a little over $2000. A few days later I get a response saying they needed ID verification, so I did it and passed. Later I get another notice that they can not pay me and that they will not keep my account open. OK, so I go on and click on refund ar least 100x, using their system. There are several reasons you can checkmark the reason, which I did using all of their reasons, but none of them would work. I used different machines, different browsers, but the result was the same. Nothing would happen when I push REFUND. I send them inquiries on my account and at first they would respond about 24 hours later. They told me I was considered high risk. Not sure why since they ran my credit and I had ZERO negatives. Regardless, it’s their company and if they dont want to do business with me then so be it. They say they are going to hold the money for 120 days to use for any chargebacks I get. I only have the one order and I want it refunded, so I do not see the issue with chargebacks. I then start emailing them about refunding the customer for me since the system would not do it. I get zero response. I ask again several days later, no response. My customer contacts me asking what is going on and I tell him to wait one more week and if nothing happens then dispute it. I again send them a request to refund with no response again. My customer finally disputes it and I get a notice from square about it. They say they are going to take the $2000+ from my checking account plus $15 for the chargeback fee. I send them another message threatening that I would go public with this situation and then someone got back to me 24 hours later. He said he cant refund the customer because of the chargeback. Well, obviously now they can’t, but what stopped them from doing it this whole month they held on to the money? His response did not answer why they didn’t refund, why they are charging me when it’s not my fault, nor did they give me any way to fix it. I told them what I expect them to do. 1: refund my account all fees including the processing fee since they never paid me out. 2: these fees and thevremaing balance in the account should cover the chargeback in full. I am not responsible for anything since they are the ones holding the money and not completing the contracted agreement. 3: I do not want this to come back to haunt me later. I want them to relinquish all the money they took back to the customer and I walk away with this as a lesson learned. Always trust the mass negative reviews.

    1
    • Organization Name: Californian Bungalow
    Dana S

    I really like square invoicing for collecting credit card payments. I have quick books desk too version so can invoice through that but for credit card payments I think people are more comfortable using their own computer to put their information in than they are giving it to me. And I don’t worry about having to keep their card info secure. I did have a question though? Is the invoicing percentage the same as if I keyed in their payment? Also not a square review but a review on this site, so much great information thanks!

    5

      This comment refers to an earlier version of this review and may be outdated.

      Chelsea Krause

      Hi Dana,

      Great question! According to Square’s website, the company charges 3.5% + 15¢ per keyed-in transaction. We’re glad you enjoyed the review and best of luck!

      -Chelsea Krause

        This comment refers to an earlier version of this review and may be outdated.

        Josh Jasper

        Organization Name: MarketMan

        As a Square partner, I’m happy with the level of support I get from the staff there. The POS is easy to set up, the design is smooth and simple, and the integrations with finance, marketing and other tools make it easy for my customers to get set up with a reliable POS system.We do partner with other POS systems, but Square is one I seldom hear complaints about. It does what it says it will!Our partnership with Square is inventory management for restaurants.

        5
        • Organization Name: MarketMan

        This comment refers to an earlier version of this review and may be outdated.

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