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Square Appointments Review

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Square Appointments Review

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Date Established
2007
Location
San Francisco, CA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

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17 Comments

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    Lewis

    I would give it zero stars if I could. Their software does not put appointments scheduled by customers onto our Square Appointment calendar and it does not notify us of any new customer requests. This is the absolute antithesis of what it means to be a scheduling software, but as bad as that is, their customer service is even worse. Atrocious, does not even begin to describe it.Do yourself a favor and find another provider before they put you out of business.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Jane

      I agree Lewis, horrible experience for me as well.

        This comment refers to an earlier version of this review and may be outdated.

        Stephen

        How unfortunate an experience we’ve had with Bookfresh. I consider them to falsely advertise their ability. For example, their group scheduling ‘algorithm’ isn’t an ‘algorithm’ at all. It simply selects an employee calendar at random. If that one person isn’t available, it says the whole group is unavailable.

          This comment refers to an earlier version of this review and may be outdated.

          Cyndi Stewart

          Book fresh is the worst company Ive ever dealt with and their customer service is useless. If you need an answer to a question, they respond promptly but never with an answer to your question and of course they wont talk to you, so you have to do all of this timely follow up to hopefully pin down a correct answer. They use to have a 15 min “secret” set up call (they wont tell you about the call) but doesn’t matter, and they took that away. Do you self a favor and use eventbrite or schedulicity

          1

            This comment refers to an earlier version of this review and may be outdated.

            We've done in-depth research on each and confidently recommend them.

            Ardath Berliant

            I have been using Bookfresh for years. When it first came out I liked it better than anything else on the market. Lately, not so much. Here are the reasons: When a client schedules, a call is made to my phone, bookfresh tells me who the client is and time requested and asks me to push “1” to accept, this feature has not worked for months and bookfresh is not letting us know when it will be working again. A very frustrating experience, especially because I paid for a year in advance. When I contacted the company, their response was to give me one month credit – which doesn’t help me much. Shame on Bookfresh for getting worse instead of better. I will soon take my business elsewhere.

            2

              This comment refers to an earlier version of this review and may be outdated.

              Megan Zetter

              BookFresh has been a giant headache from day one. However, being a small business owner and more or less running the show, finding another online scheduling system did not take precedence. BookFresh does work, but it has so many glitches that I would constantly be cursing it and thinking that I have to find something else. Then I found Acuity! What a life saver and business changer. They have been nothing but phenomenal. Customer service is top notch. I NEVER got a response from BookFresh when I made an inquire. Ever. I can’t say enough good things about Acuity. They are the best!

              1

                This comment refers to an earlier version of this review and may be outdated.

                Tibor Fekete

                This program is very rigid and is not flexible for multiple bookings. Whatever business you have, this is only good for booking one event at a time, if you are a barber with multiple chairs and need to book multiple times, good luck, and the fact that you cannot speak to them in person is very unprofessional. I would not recommend this service unless it was for a single booking type business.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Rebecca Wilson

                  I had been using BookFresh for a few months up until recently when we started noticing that certain times were not available that should have been. I tried reaching out to their customer support, and got no response. I kept following up and eventually got a message back linking to some help article that didn’t answer my questions at all.After searching for alternatives, I came across FlexBooker (www.flexbooker.com) and after using them for the last few weeks will never look back. It’s been like night and day honestly, the system is more flexible for me and the customer support is just awesome, I can’t say enough good things about them. Just wanted to add my experience to the mix here.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Ernesto

                    Horrible tech support :I signed for the trial and canceled 2 weeks later because I found something better, The company has charged my credit card for two months now, I can’t get anybody to respond to my multiples emails , there is not voice mail or tech support person.I can’t believe that, the company doesn’t have a live person to respond to questions or cancellations, please call the number just out of curiosity and you will see.I am going to keep trying to get my money back.Please be aware of the poor customer service.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Ryan

                      Hey Bianca,
                      Nice history of the company. You should mention that Bookfresh was purchased recently by Square. I did a video review of Bookfresh that might be useful for your readers. Feel free to include it in your post if you’d like: https://www.youtube.com/watch?v=G-K02HYLvl4

                      I used Bookfresh on a client site and didn’t like the overall function of it, similar to some of the CONS you mentioned above. It’s not as flexible as some of the other options out there. I used Bookeo recently and it’s much better.

                        This comment refers to an earlier version of this review and may be outdated.

                        Bianca van der Meulen

                        Hi Ryan,

                        Thanks for the heads up on the acquisition! We have Bookeo on the upcoming review roster; I’m excited to find out more about it.

                        And thanks for the link to your review. Anyone reading this post should see the link and be encouraged to hear a new perspective (though we seem to agree on many things!).

                        Best,
                        Bianca

                          This comment refers to an earlier version of this review and may be outdated.

                          Victoria

                          I also signed up for the 30 day trial of the Business package. My credit card was charged on March 27th (before the end of the 30-day trial) for $19.95 and it said the billing cycle ended on April 27th. I immediately downgraded my membership to “freebie” and lost ALL my “business” benefits (also IMMEDIATELY). I contacted customer service and the representative confirmed that I was no longer eligible to use the business package. I replied back and stated that this seems to be an antiquated way of doing things, and that I should have access to the business package until the end of my billing cycle. Now after reading this post and the comments, I’m thinking they charged my card on the incorrect date also. I will be looking for another online appointment booking system. So long BookFresh.

                            This comment refers to an earlier version of this review and may be outdated.

                            Donna Ayres

                            I set up a BookFresh demo using my credit card to secure the free 30 day trail membership. This membership was cancelled within the first 2 weeks of the trial, though 2 weeks later my credit card was charged $19.95. Upon calling BookFresh, the phone number is inactive. I have disputed this charge and caution anyone who is considering trying BookFresh too look elsewhere.

                              This comment refers to an earlier version of this review and may be outdated.

                              Michelline

                              I have never signed up for Bookfresh and had a 24.90 charge to my card. I tried finding a number to call, no luck, so i emailed them and the woman said she couldn’t find an account for me. I told her I didn’t have one but they carged me for it, she then went on to say that I must have set up an appointment with a company and they charged my card and I need to contact them….I did no such thing, and the charge CLEARLY says: BKF*BOOKFRESH, 888-7869589 -$24.90
                              I sent pictures of my card statement to the support email people and they stopped responding……REALLY??

                                This comment refers to an earlier version of this review and may be outdated.

                                Wendie

                                I’ve just discovered the exact same situation. We’ve been charged $24.95 since Sept 2014 and I’m embarrassed to say I didn’t discover it until today. I thought it was my husband buying books which is normal for us. We’ve never even heard of this account. I plan to contact the company tomorrow but based on your comment I’m concerned I’ll get no where. I also plan to contact our credit card. Any advice on how to approach this? Did you end up getting your money back and new charges stopped?

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  We've done in-depth testing of each and confidently recommend them.

                                  Gabe

                                  Did you find any other software you would recommend instead? Any that are private label that could be used in consultation with clients? Thanks for the great article.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Bianca van der Meulen

                                    Hi Gabe,

                                    Thanks for reading!

                                    My recommendation has to depend on what you’re looking for. If it’s private label, check out ScheduleOnce. Our review describes its pros and cons, while this site explains its private label option.

                                    Hope this helps. Best of luck!
                                    Bianca

                                      This comment refers to an earlier version of this review and may be outdated.

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