Roll By ADP Review

Roll by ADP payroll's features best appeal to the generation of small business owners who are comfortable with texting and prioritize ease of use, reliability, and simplicity.

WRITTEN & RESEARCHED BY
Davina Ward
Senior Staff Writer

Last updated onUpdated January 31, 2024

REVIEWED BY

Lead Staff Writer

Advertiser Disclosure: Our unbiased reviews and content are supported in part by , and we adhere to strict to preserve editorial integrity.

Roll by ADP

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Total Rating	2.5
Pricing3.2
Ease Of Use2.1
Features2.3
Customer Service1.8
User Reviews4.4

Payroll Processing Time

Next day

Pricing

$39/month + $5 per employee

Business Size

Small businesses (no limit to number of people paid)

Roll by ADP At A Glance

Roll by ADP is a simple chat-based payroll app designed for small businesses.
With features such as tax support, garnishments, next-day payroll, hiring, document management, support for W-2 and 1099 contractors, and much more, Roll by ADP has all essential payroll features
Roll by ADP missed a spot as one of the best payroll software as it doesn’t offer much by way of advanced payroll features, lacks integration options, and offers very limited customer support options.

Roll by ADP has just one accounting software integration with QuickBooks Online, so it’s not a great solution for larger businesses with more complex payroll needs.

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Pros

Easy to use
Next-day payroll runs
Employee self-service mobile app
Payroll reminders and alerts right to your phone

Cons

No accounting integrations
Suitable only for very small businesses
Limited reports

Table of Contents

What Is Roll By ADP?
Roll By ADP Pricing
Is Roll By ADP Easy To Use?
Roll By ADP Features
Roll By ADP Customer Service
Roll By ADP Integrations
Is Roll By ADP Secure?
Roll By ADP Reviews
Final Verdict: Is Roll By ADP Worth It?
Roll By ADP FAQs

What Is Roll By ADP?

Roll by ADP is a small business payroll solution. It offers next-day payroll, unlimited payroll runs, garnishments, tax support, and employee management features through a chat-based mobile app that users navigate by texting Roll’s AI bot. Businesses and employees can download the same Roll app from the Apple App Store or the Google Play Store to access its services.

Small business owners who prioritize reliability and simplicity find Roll by ADP appealing.

However, Roll’s limited accounting software integration, benefits administration, and weak reporting are significant drawbacks that may discourage larger businesses.

What’s The Difference Between Roll By ADP VS RUN By ADP?

Roll by ADP differs from RUN by ADP in several ways, as RUN by ADP is a traditional full-service payroll and HR solution with options for time tracking, employee management, benefits administration, and much more. Conversely, Roll by ADP is a chat-based payroll solution for small businesses.

While RUN by ADP can handle the needs of small to mid-sized businesses with up to 1,000 employees, you may find Roll by ADP’s features to be increasingly limited as your small business grows.

Roll By ADP Pricing

Pricing3.2
Software Plans 4.5
Pricing Transparency 5.0
Pricing Customization 2.5

With a 3.2/5 star pricing rating, Roll by ADP is affordable, but doesn’t provide any plan customization options, such as add-ons or multiple subscription options.

Roll by ADP offers only one pricing plan that costs $39/month + $5 per employee and includes everything the software has to offer. New users should take advantage of the free three-month trial Roll by ADP offers.

The subscription model pricing has no hidden costs, and you can cancel services at any time as long as you notify Roll at least 30 days before the change.

Roll By ADP Monthly Plan

Roll by ADP’s plan costs $39/month + $5 per employee and includes:

Unlimited payroll
Tax support (payroll taxes calculated and deducted)
W-2 and 1099 workers
Live chat support
Payroll in all 50 states
Direct deposit/check
Next-day direct deposit
Same-day check payments
Proactive tasks and deadline reminders
Real-time, AI-driven error checks
Payroll reports
Payroll register sent to your accountant
Easily changed information
New hire reporting
Automatic benefits plan deductions
Automatic retirement plan deductions
Garnishments
Apple and Google SSO
Desktop access
Employee access to tax documents and paystubs
Mobile app for employee use

If Roll by ADP doesn’t have the features you’re looking for, consider ADP’s larger payroll software, RUN Powered by ADP, which offers more features and scalability. Check out our ADP payroll review for a deep dive into the software.

Is Roll By ADP Easy To Use?

Ease Of Use2.1
Set Up 2.0
Software Reliability 2.5
Everyday Use 4.6
Integrations 0.7

Compared to other payroll software, Roll by ADP’s 2.1/5 star rating in the ease of use category is about low. The score was driven down by the software’s text-centric interface, many glitching complaints, manual data import, and lack of integrations.

Roll by ADP will be easy to use for anyone familiar with texting and cell phone navigation, but it’s totally unintuitive for anyone expecting a traditional payroll software interface. Texting to get things done rather than just hitting preset buttons can be irksome. If you’re not loving Roll by ADP’s mobile app, you can head to Roll by ADP’s desktop version to get payroll done on a bigger screen.

In an attempt to make chat-based navigation easier, Roll’s AI is designed to learn as it goes, adapt to your company’s needs, and even learn your misspellings and routines. However, you’ll need a mobile device running iOS 10.3 or later and Android 5.0 and up to use the app and test these features.

Roll By ADP Features

Features2.3
Payroll Processing 4.4
Employee Management & PTO 0.9
Time Tracking 0.0
Payroll Tax Support 4.5
Reporting & Tax Forms 2.2
Onboarding & HR 1.5
Benefits Administration 0.5
Niche Features 1.0

roll by adp payroll dashboard

Roll by ADP’s low 2.3/5 star rating in the features category was significantly lowered due to the software’s practically nonexistent non-payroll-related features and lack of integrations to make up for its limited feature set.

Ultimately, Roll by ADP has all the essentials for running payroll, including direct deposit, check payments, payroll in all 50 states, paying employees and 1099 contractors, and more. The software also boasts some nice-to-have payroll features, such as unlimited payroll runs, off-cycle payroll, tax support, and deductions.

However, if your business requires an accounting software integration, benefits administration features, built-in time tracking, robust reporting, and HR support, Roll by ADP isn’t a great option.

Payroll Processing

Running payroll with Roll by ADP is straightforward once your employees are enrolled, their hours and pay scales are set, and your pay dates are set. Text “Run Payroll,” and after a few clicks of a button, payroll is done.

Here’s a look at Roll by ADP’s payroll processing features:

Unlimited payroll runs
Payroll support across all 50 states
Run payroll with a text
Next-day direct deposit
Same-day company checks
Supports multiple pay rates and schedules
Off-cycle payroll runs
Pay employees and 1099 contractors
Run payroll reminders
New-hire reporting
Benefits plans deductions
Garnishments
AI-powered payroll error assessments
Monthly payroll report sent to you or your accountant

Employee Management

Roll by ADP has a few features to help you manage your employees and contractors from a single interface. The features are pretty basic but would work well for businesses with simple employee management needs.

Check out Roll by ADP’s best employee management features:

Employee mobile app (same as employer’s)
Add and manage employee information
Employees can edit their personal information
Downloadable paystubs
Downloadable tax statements
Payday reminders
Employee portal

Payroll Tax Support

Roll by ADP is a full-service payroll solution and offers full tax support and filing on clients’ behalf. However, Roll by ADP doesn’t handle 1099 tax remittances, so users will have to file them on their own.

Here’s a look at Roll by ADP’s payroll tax support features:

Federal, state, and local tax calculation, filing, and remittance
Employees can view and download tax forms
Tax remittance for W-2s

Reporting

Roll has minimal reporting features. Currently, the app offers a single payroll report with basic information, including all payments and deductions, in Excel format. The report can also be forwarded to your accountant.

Here’s a look at Roll’s report offering:

One post-payroll run payments and deductions report

HR & Onboarding

Roll by ADP doesn’t offer HR features in any capacity. However, the app does provide basic onboarding support by allowing users to add new employees by texting “Hire [name of new hire]” and inputting relevant personal information. The new hire is then invited to complete their profile from within the app to be added to the company’s payroll.

Add new employee profiles from within the app
New hires can manage their app profile

Roll By ADP Customer Service

Customer Service1.8
Personal Support 3.5
Self-Service 0.0

With another low mark, Roll by ADP only earned 1.8/5 stars in the customer service category, as the software offers a very limited number of support options, no training, and garnered lukewarm customer service reviews.

Roll by ADP offers unlimited, 24/7 live chat support within the app as its primary customer service option. The software also provides phone support, but this option is limited to the hours of 8 AM-5 PM EST, Monday through Friday.

Roll by ADP’s customer support options include:

Roll by ADP Support	Availability
Phone Support
Email Support
Support Tickets
Live Chat
Dedicated Support Representative
Knowledge Base or Help Center
Videos & Tutorials
Company Blog
Social Media

Ultimately, Roll by ADP’s customer service is very limited compared to other payroll software options, but you should be able to get in touch whenever you need help.

Roll By ADP Integrations

Roll by ADP integrates with QuickBooks Online and offers no other integrations at the time of this writing.

Is Roll By ADP Secure?

Roll by ADP employs the same security measures found across ADP’s software solutions. According to ADP’s website, the software is encrypted, audited, and bonded. Here is a look at some of ADP’s most notable security measures:

SOC 1 and 2 reports
ISO 9001 and 27001 certifications
Payment Card Industry Data Security Standard (PCI DSS)
Incident management
Real-time security monitoring
Security alerts dashboard

Roll By ADP Reviews

User Reviews4.4
Customer Feedback 4.0
Review Site Aggregate 4.5

Despite earning low marks in all other categories, Roll by ADP rated an impressive 4.4/5 star rating in the user reviews category. This raining was bolstered by Roll by ADP’s average 4.5/5 star rating across the Apple App Store and the Google Play Store.

At the moment, Roll by ADP does not have many significant user reviews to evaluate. The reviews that are available are on the App Store, where Roll by ADP currently has 4.6/5 stars and 980+ reviews. Additionally, Roll by ADP earned rave reviews on the Google Play Store, with a 4.3/5 star rating from 1,200+ reviewers and 100K+ downloads.

Negative Roll By ADP Reviews & Complaints

Limited features
Limited integrations
Slow onboarding

Positive Roll By ADP Reviews

Super easy to use
Good value for the money

Final Verdict: Is Roll By ADP Worth It?

Roll by ADP Review Summary
Pricing	$39/month + $5 per employee
Choose If You Need	Unlimited payroll runs Payroll runs across all 50 states Next-day direct deposit

We’re going to say that Roll by ADP for payroll might be a top choice for a small company with basic payroll needs still looking for a payroll SaaS with full-tax support. Like its sister software ADP Payroll, the company is no stranger to the world of payroll and what small businesses are looking for. If the app seems lacking right now, ADP is rolling out new features and still getting a feel for how businesses will use and need to use the program.

For small business owners who prefer to operate from a phone with simple instructions, we can recommend Roll by ADP as a great place to start. Other contenders in this category would include Square Payroll or Gusto — both with similar price points and more features.

Still don’t know which software to use? Check out these other affordable payroll software options for small businesses.

Roll By ADP FAQs

How does Roll by ADP work?

Roll by ADP is a chat-based small business payroll software solution backed by the power of AI. Users simply download the Roll by ADP app, get through the 15-minute onboarding process, and start running payroll with a simple “run payroll” text.

What is ADP Run Payroll?

RUN Powered by ADP is a full-service payroll software for small businesses with up to 49 employees. Users can run payroll, manage employees, and much more within the platform. Add-on services include time and attendance tracking, worker’s compensation, benefits administration, and much more.

How long does ADP payroll take to process?

Roll by ADP offers next-day direct deposit and same-day business check payments. Other ADP Payroll solutions vary in payroll processing times, spanning from four-day to same-day processing options.

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Davina Ward

Senior Staff Writer

Davina joined Merchant Maverick in 2022, covering small business payroll and accounting. She began writing for small businesses in 2018 and has since gained expertise in the SaaS industry. She earned her Bachelor’s of Arts in English Literature from SUNY Geneseo in 2018. She currently resides in New York.

View Davina Ward's professional experience on LinkedIn.

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Payroll Software Review Methodology

We research, evaluate, and test each payroll software app that we review at Merchant Maverick, placing special emphasis on key characteristics to generate granular ratings.

Our exhaustive, 76-point rubric guides the star rating of each payroll provider we review, examining pricing, ease of use, features, customer service, and user reviews. Each section is weighted differently.

Pricing (10% of the overall rating)
Ease of Use (20% of the overall rating)
Features (40% of the overall rating)
Customer Service (20% of the overall rating)
User Reviews (10% of the overall rating)

When rating payroll software, we are looking for very specific qualities. The speed and cost of payroll runs and the availability of tax filing services are given high weight, as are the quality and availability of accounting, time-tracking, HR integrations, and user onboarding services. We also look for the presence of client and employee portals, benefits administration, PTO and time management tools, and many more vital features.

Learn more about how we rate payroll software providers.

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