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BigCommerce VS Shopify

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Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman
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12 Comments

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    Hami

    i use Shopify for a long time but I personally like the woocommerce it has many features to customize the sales page according to your requirements.

      This comment refers to an earlier version of this post and may be outdated.

      Maria

      Thanks! Its Informative

        This comment refers to an earlier version of this post and may be outdated.

        Brice Lythgoe

        Like the reivew, though you are off on pricing at Bigcommerce. They charge you an additional 80 dollars for every thousand orders that you get after a certain level. The pricing change did not affect a small group of people. Unless you were very small, everyone went up in price. I would highly recommend THINKING before anyone goes onto Bigcommerce. If you hope to grow to a larger company (most of us do) then you are going to pay a lot of money for it.

          This comment refers to an earlier version of this post and may be outdated.

          Nia

          Thank you for this article!

          I do agree that Shopify is the overall winner. I have to disagree that BigCommerce is easy to use. Adding product variations such as size, color, etc. (very simple things) are extremely difficult. In Shopify, adding a variant is simple and quick. I have to choose Shopify for that feature alone!

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            Linea

            Dismal customer service (& failing that, DYI tutorials that make comprehensive sense, particularly if you need to use another service such as Endicia–which pretty much deadends/pretty primitive in the setup) on Big Commerce. Still haven’t been able to set up shipping that works, pretty crucial! Headaches all around. Can’t ship = can’t sell. Pretty frustrating. Kudos to the one person there who seemed genuinely to want to help, but the follow-ons decidedly did not.

              This comment refers to an earlier version of this post and may be outdated.

              John Beech

              I’ve perused a lot of the merchantmaverick site – good job. You lean toward Shopify over Volusion or Bigcommerce. Fair enough. We’ve got some Volusion experience but since it’s from 12 years ago, this may as well be the middle ages insofar as how it compares today.

              That said, while you stress Shopify has a new business model re: transaction fees, the deal breaker for me is the checkout domain redirect. It’s to bad because otherwise I was nearly sold, especially about responsive designs. Thanks for your effort. Attaboy!

                This comment refers to an earlier version of this post and may be outdated.

                Ben

                I agree with your article overall, but I simply wanted to share my thoughts on the “Web Design” subject.

                I agree that Shopify is the winner here. Not because they offer more better looking designs, but simply because they offer more free Responsive designs.

                In this day and age, responsiveness is a must when it comes to any website, let alone a web store.

                Bigcommerce offers one or two free responsive designs, the others come with a separate mobile friendly version, which is a bit of a nightmare for designers/developers.

                In my opinion, Shopify is great for the first time web store owner as it’s easy to use and offers what you need.

                Bigcommerce is the way to go for more advanced and larger web stores, that are past the initial web store stage and where it’s all about conversion rate/recurring customers.

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                  Joe

                  It’s also important to point out that Bigcommerce does not support and customization of any kind. I was recently in a trial period and changed one color on a theme and it broke apart. The background disappeared and who knows what else.

                  Their response was this:

                  “RAMON R: I apologize Homer but customizing your template files or your website is out of our support. You need to contact your web developer or we have our design partners here which I can recommend to you.”

                  I would expect this for a custom design or something of that nature. But a default theme I would expect some support.

                  I’m looking into Shopify now.

                    This comment refers to an earlier version of this post and may be outdated.

                    D

                    Shopify is actually closing in on 80,000 active merchants:)

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                      Sara Billups

                      Thanks for pointing that out, I’m updating the info now.

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                        Amad Ebrahimi

                        Thanks for the heads up.

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                          Galen King

                          Great write-up.

                          We’ve been designing and developing for Shopify since 2006 and have kicked the tires of BigCommerce a couple of times to see what the alternatives were like. The biggest thing that stopped us in our tracks was theme templating. BigCommerce seemed to be horrible compared with Shopify’s Liquid templates.

                          We’re huge fans of Shopify and they just keep getting better and better.

                            This comment refers to an earlier version of this post and may be outdated.

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