Shopify Lite Review: Is Shopify’s Minimalist Plan All You Need To Run A Business?

Pros

• No setup or application fees
• Suitable for low-volume businesses
• Solid feature set
• Predictable pricing
• Easy to scale
• Supports PayPal payments

Cons

• Account stability issues with Shopify Payments
• The full online store is not included

Shopify Lite Plan Overview

Shopify Lite is Shopify’s most affordable subscription plan. It does not include a full online store, but it does provide you with tools to sell on multiple sales channels (e.g., Amazon and Facebook) and a mobile-friendly POS app chock-full of features.

This review does not cover the Shopify web storefront — if you need a full eCommerce presence, read our complete Shopify review. Also, Shopify Lite isn’t an option for businesses seeking a countertop solution. If you’re interested in Shopify as a full-fledged POS option, particularly in tandem with Shopify’s shopping cart software, check out our full Shopify POS review.

Shopify Lite delivers excellent value, which is why we give it 4.5 stars. You’ll get a comprehensive platform to manage your business (at least on the sales and inventory side), a solid POS app that walks the line between a full-fledged iPad system and mobile, and you get a wide array of free online sales tools, all for just $9/month.

Read on for our complete Shopify Lite review!

What Is Shopify Lite?

Shopify Lite is the lowest cost option offered by Shopify that allows sellers access to many of Shopify’s back-end features, including:

• Accepting payments
• Selling on social media channels
• Using buy buttons
• Syncing inventory on multiple sales channels
• Reporting
• Gift cards
• Split tickets

Shopify Lite is best for business owners who want to start selling but don’t want or need a full eCommerce storefront through Shopify.

Shopify Lite Features & Products

You should consider what “Lite” means in the context of Shopify. The table below, which compares Shopify Lite with Shopify’s Basic plan, will give you a sense of what you are and aren’t missing out on if you choose Shopify Lite.

Shopify Lite VS Basic: Comparing Plans

The biggest difference between Shopify Lite vs. Shopify Basic is the access to Shopify’s website creator and hosting services. Essentially, Shopify Lite is a service for businesses that already have a website. There are a few other differences, such as whether you can get access to customer support over the phone. Otherwise, the services are similar, including the credit card processing costs.

Shopify Lite Fees & Rates

Shopify Lite’s pricing is fairly straightforward:

• $9/month
• 2.7% per swiped/dipped/tapped transaction (with Shopify Payments)
• 2.9% + $0.30 for keyed entry, eCommerce transactions, and invoices (with Shopify Payments)

We generally prefer not to see monthly fees for mPOS offerings. In this case, we need to consider that Shopify started primarily as an eCommerce provider, and the POS is meant to be an add-on for Shopify merchants. With that in mind, charging $9/month for the mPOS, buy buttons, invoicing, and a Facebook shop (among other sales channels) is a great deal.

As far as the processing charges, 2.7% for in-person transactions and 2.9% + $0.30 for online transactions are standard and competitive with other offerings. I have no complaints there. Manually entered transactions process at the online rate of 2.9% + $0.30, which is slightly different from the usual 3.5% + $0.15. Depending on the transaction size, this rate may or may not save you money.

Also, keep in mind that these rates only apply if you use Shopify Payments. If you connect another gateway/payment processor, you’ll pay the $9/month, plus a 2% transaction fee, plus whatever fees you owe to your payment processor. This is probably a bad deal for most merchants, so you probably want to use Shopify Payments if you’re going to use Shopify Lite.

Using Shopify Payments

Shopify has a native payment system built into its setup called Shopify Payments, a white-label version of Stripe. As a third-party processor, there’s some account instability. The same risk applies to Square, PayPal, and most other mPOS systems, and that risk is the potential for account holds or sudden terminations. It’s not something most merchants will encounter, but we recommend reading our post on how to avoid merchant account holds, freezes, and terminations for some important information and tips.

You should also look over the list of prohibited businesses under Shopify Payments’ terms of service to make sure you’re in full compliance.

Using Shopify Balance

In addition, Shopify Lite users who set up Shopify Payments are eligible for Shopify Balance, which is the company’s neobanking & money management service. Shopify sellers get access to their funds on the next business day, with digital and physical spending cards, ATM access, and money transfers. Shopify Balance also comes with other rewards, including cash back and discounts on Shopify Shipping.

Sales & Advertising Transparency

Shopify is, generally speaking, quite transparent about its pricing and plans. I can gripe a little bit about how “hidden” Shopify Lite is relative to the other plans, but you can still get the information you need without enduring a sales sermon.

It can also be a little unclear to know exactly what you are giving up by “removing the online store.”

Contract Length & Early Termination Fee

Shopify works on a month-to-month agreement, and you can cancel any time. If you opt to pay for an entire year’s subscription in advance, you’ll get a slight discount over a month-to-month agreement, but it won’t be as easy to recoup that if you leave before your pre-paid subscription ends.

That’s because Shopify does not offer refunds. So if you are on a month-to-month agreement and you opt to cancel your account three days after your billing cycle starts, you won’t get a pro-rated refund for the rest of the month. The same goes if you are on an annual plan. Don’t expect a refund if you cancel before your subscription is up for renewal. If you’re not sure how you’re going to do overall, I recommend starting with a monthly subscription and checking your billing information regularly so that you know when the billing cycle resets.

Shopify offers a 14-day free trial that allows you to try out its features. As long as you don’t select a plan, you don’t have to worry about being charged anything.

Customer Service & Technical Support

Overall, Shopify has somewhat of a muddied reputation for customer service. Some merchants say it’s great; others complain about it. The available support options are:

I can say with confidence that Shopify offers 24/7 support via email, live chat, and phone, and that’s tremendous. However, if you’re on the Lite plan, you’ll only be able to access email and live chat. Considering that 24/7 support in the mPOS field is exceedingly rare, as is a live chat, this is a step up from what you’ll get with most other providers.

Shopify Lite Plan User Review & Complaints

Negative Shopify Lite Reviews & Complaints

Shopify has an A+ rating with the Better Business Bureau, with 310 complaints closed in the last three years. User reviews on BBB trend negative, however, with Shopify earning an average of 1.08 out of 5 stars (based on 92 reviews). Here are the few complaints that come up over and over:

• Trouble With Shopify Payments: Third-party processors (such as Stripe) can’t offer the same kind of account stability you get with a merchant account, unfortunately. That leads to merchants who find themselves unable to process through Shopify Payments unexpectedly. These difficulties happen for many reasons, including adding a prohibited product to your store, lots of chargebacks, sudden large (and suspicious) transactions, or a sudden and substantial uptick in sales, to name a few. While this is true, having a traditional merchant account doesn’t completely immunize you from these risks, either.
• Complicated Features: A few complaints focus on the poor design of the store credit feature. Others mention that getting inventory set up or managing returns can be more complicated. These complaints are hardly in the majority opinion, but they are there nonetheless.
• Customer Support: These complaints don’t appear to be common, but we have noted them in our other reviews of Shopify products, too. While some merchants rave about customer support, others are less than enthused. Your experience may vary in this regard, but at least you know you can take to the other support channels (such as the forum or the self-help center).

Positive Shopify Lite Reviews & Testimonials

There isn’t much Shopify Lite-focused feedback out there, but there is a bit. Between those comments and the broader feedback on the POS app and online sales channels, here’s a quick rundown of what merchants seem to enjoy the most:

• Good POS App: Many business owners seem to like that Shopify offers a POS. Once they get over the initial excitement of an integrated POS app, merchants often say they like its functionality, even if it doesn’t offer all of the features they want.
• Integrated Dashboard & Tools: A big draw is the ability to see and manage online and in-person sales in a single dashboard. The consolidated inventory management is also very much appreciated. Plus, all your payment information is available in Shopify, too.
• Invoicing Support: I see lots of comments from merchants who appreciate the ability to create invoices for custom and wholesale orders. They also say the invoicing feature is easy to use, which is always nice to see.
• Customer Support: A fair number of business owners sing the praises of Shopify’s agents, both for their helpfulness and quick responses. Yes, there are complaints, too, but definitely plenty of happy merchants.

The primary theme to take away here is convenience. Like Square, Shopify’s big draw is the all-in-one platform with a powerful dashboard that can manage your business’s different elements. Everything is condensed into the dashboard, and everything syncs and updates automatically.

Shopify is a fantastic solution that will grow with your business no matter how (or where) you want to sell, and overall, you can trust this solution. Shopify Lite earns a good rating for user reviews, as the positive outweighs the negative.

Frequently Asked Questions About Shopify Lite

Final Verdict On The Shopify Lite Plan

Shopify Lite isn’t a perfect standalone mPOS solution, but it is an excellent one. It has everything you need and plenty of features that other entry-level mobile POS apps don’t offer at all, such as discounts and tipping.

If you plan to sell in-person and online but aren’t sure whether you want to build an entirely new web store, Shopify Lite is a great way to test the waters and see if you like it. You can set up a Facebook shop, sync Etsy or other sales channels, and easily add buy buttons to any existing site. Don’t forget about the mPOS app itself that enables you to sell at pop-up events, conventions, festivals, or wherever else you find yourself. When you’re ready to upgrade, the process will be relatively quick and painless, with great resources to help you along the way.

Shopify Lite gets an excellent 4.5 stars and our general recommendation. If you’re looking for an mPOS that can do a bit more than just the basics, this plan should be on your shortlist. However, keep in mind that Shopify primarily targets online retail and service businesses. If Shopify doesn’t work for you, check out our article on Shopify alternatives for other options.

If you’ve used the Shopify Lite plan before, let us know about your experience. We always love to hear from merchants. And if you still have a question, leave us a comment, and we’ll help you to the best of our ability! As always, thanks for reading!

The Merchant Maverick Seal of Approval 🏆

Shopify Lite	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shopify Lite for yourself.

The Merchant Maverick Seal of Approval 🏆

Shopify Lite	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shopify Lite for yourself.

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